VCX Connect Installation and Configuration Guide ™ VCX™ Connect IP Telephony Solution System Release 7.1 http://www.3com.
3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 2007 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
CONTENTS VCX™ CONNECT INSTALLATION AND CONFIGURATION Documentation Resources 8 Hardware Documentation 9 VCX Connect 100 Server 9 VCX Connect 200 Server 9 Differences Between VCX Connect and Enterprise VCX Preconfigured Parameters 11 Hardware Platforms 11 VCX Connect 100 Server 11 VCX Connect 200 Server 12 Supported Configurations 12 Configuration Overview 13 Gathering Configuration Information 13 Accessing a VCX Connect Server 14 Obtaining a License 15 9 VCX™ CONNECT SERVER INSTALLATION Installing a Prim
Preparation 23 Configuring Network Parameters 23 Configuring the Media Gateways 24 Moving the VCX Connect Server and Media Gateways 26 Installing a License Key 26 Changing Default Passwords 26 System Configuration 26 Installing an Add-On Secondary VCX Connect Server 27 Overview of the Installation Process 27 Preparation 28 Configuring Networking Parameters 29 Installing a License Key 30 Changing Default Passwords 30 Configuring the Media Gateways 30 Reconfiguring the Secondary Server 32 Duplicating the VCX
UPGRADING VCX SOFTWARE Upgrading VCX Software 49 USB DEVICES Using USB Storage Devices 51 Supported File Systems 51 Requirements 52 Connecting USB Devices 52 Disconnecting USB Devices 52 Troubleshooting 53 SAMPLE CONFIGURATION SCRIPTS Sample Configuration Scripts 55 Networking Sample Script 55 Reconfiguration Sample Script 60 OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 75 Solve Problems Online 75 Purchase Extended Warranty and Professional Services Access Soft
1 VCX™ CONNECT INSTALLATION AND CONFIGURATION The VCX Connect product is a member of the VCX IP Telephony Solutions and is designed to accommodate up to 250 telephone users. Other VCX IP Telephony products support larger number of users and offer additional features that are not present in the VCX Connect product.
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION Appendix B – USB Devices Appendix C – Sample Configuration Scripts Documentation Resources This document refers to several other documents which provide more detailed instructions on specific procedures. To access these documents, open a browser and navigate to: http://csoweb4.3com.com/VCX/vcx_doc.
Differences Between VCX Connect and Enterprise VCX ■ Hardware Documentation 9 V7122 Digital Gateway Installation Guide – Describes the steps involved in installing and configuring the V7122 Digital (T1) Media Gateway. Refer to the hardware documentation for the VCX Connect 100 and VCX Connect 200 servers for dimensions, weight, and other physical parameters. VCX Connect 100 Server The hardware documentation for the VCX Connect 100 server is located at this URL: http://csoweb4.3com.com/VCX/vcx_doc.
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION ■ ■ ■ ■ ■ ■ ■ Camp On — Enables a “camping-on” telephone at the VCX Connect site to be called back by the VCX Connect system when a camped-on telephone at the VCX Connect site is available Bridged Station Appearances — Enables a primary telephone at the VCX Connect site to be mapped to up to 4 secondary phones at the VCX Connect site Attendant Serial Calling — Enables an outside caller to make a single call to a user at a VCX Connect site, a
Preconfigured Parameters Preconfigured Parameters 11 ■ Text-To-Speech Email Reader — Supported with enterprise VCX only ■ Global Voicemail Integration — Supported with enterprise VCX only VCX Connect servers have these parameters preconfigured at the factory for simpler installation and configuration: ■ Sample Telephone Extensions — 1000, 1001, 1002, 1003 ■ Sample User Names — Sample Receptionist, Sample User1, Sample User2, Sample User3 ■ Telephone Profiles — Executive, Fax-Modem, No-Longdistan
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION includes 4 FXO ports for connection to the public telephone network and 4 FXS ports for connection to analog telephones and fax machines. To provide connection to the public telephone network, it can contain: ■ FXO analog gateway modules (4 ports are standard) ■ One or two Digital (T1) gateway modules (optional) Both FXO and digital gateway modules can be configured in the same VCX Connect 100 Server.
Configuration Overview 13 CAUTION: Mixtures of server types are not supported. The single primary server configuration can be updated later to include a secondary server. The server being added must be the same as the original (primary) server. For example, you cannot add a VCX Connect 200 server as a secondary server to a VCX Connect 100 primary server. Configuration Overview All VCX Connect servers arrive from the factory configured with default IP addresses.
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION Table 2 Media Gateway Parameters Parameter Default Value Changes IP Addresses of External Media Gateways (sold with VCX Connect 200 servers) 10.10.10.10 You must choose IP addresses that are compatible with the network segment on which you plan to install the VCX Connect servers. Network Mask 255.255.255.0 Modify this mask if the network segement on which you plan to install the servers requires a different mask.
Obtaining a License ■ 15 Alternatively, use the ssh (secure shell) UNIX/Linux command to connect to the server. This command is available on most UNIX- or Linux-based systems. If you are using a Microsoft Windows PC you can install the Cygwin tools. Cygwin provides a Linux-like environment for Microsoft Windows. For information on how to download and install the Cygwin tools on your Windows PC, access this URL: http://www.cygwin.
CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION secondary server may not be able to support all telephones and voice mailboxes. Example: The primary server has a license for 25 additional telephones (50 total) and 25 additional voice mailboxes (50 total). The secondary server has only the default licenses and can support only 25 telephones users and voice mailboxes. On failover, only 25 telephone users can make telephone calls and access their voice mailboxes.
2 VCX™ CONNECT SERVER INSTALLATION This chapter describes the installation of these VCX Connect configurations: Installing a Primary and Secondary Pair of VCX Connect Servers Overview of the Installation Process ■ Primary/Secondary Server Pair – See “Installing a Primary and Secondary Pair of VCX Connect Servers” on page 17. ■ Primary Server Only – See “Installing a Single (Primary) VCX Connect Server” on page 23.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION CAUTION: You must configure the primary VCX Connect server first and then the secondary server. During the configuration, the secondary server obtains some of its information from the primary server. If the primary server is not configured and in operation, the secondary server configuration will fail. Preparation VCX Connect servers can be preconfigured and later taken to the end customer site, or they can be configured at the customer site.
Installing a Primary and Secondary Pair of VCX Connect Servers 19 3 Start the primary and secondary servers and wait for approximately 5 minutes for the boot process to be completed. 4 Using one of the connection methods outlined in “Accessing a VCX Connect Server” on page 14, access the primary server and log in to the root account. Primary Server Default IP Address: 192.168.1.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION 6 Shut down the primary server and disconnect all cabling. To shut down the server, log in to the root account and enter this command: shutdown now 7 Connect to the secondary VCX Connect server. 8 On the secondary VCX Connect server, log in to the root account and change the network parameters by running the vcx-config-network wizard command so that the parameters conform to the network location in which you intend to install the server.
Installing a Primary and Secondary Pair of VCX Connect Servers 21 Refer to the instructions in the appropriate media gateway manual for the media gateways that are included in your configuration. See “Documentation Resources” on page 8 to identify the correct manual. For a VCX Connect 200 server, the media gateways are separate units and have this default IP address: 10.10.10.10 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION 3 Move both primary and secondary VCX Connect servers to their final location and reconnect them to power and to the network segment on which they will operate. 4 Start the primary and secondary VCX Connect servers and wait for approximately 5 minutes for the boot processes to be completed.
Installing a Single (Primary) VCX Connect Server Installing a Single (Primary) VCX Connect Server 23 This section describes how to install and configure a single (primary) VCX Connect server. A primary VCX Connect server provides all of the features that a primary/secondary server pair provides, but without the fail over redundancy. You can add a secondary server at a later time.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION 2 Connect a PC to the same hub and: a Set the IP address of the PC to 192.168.1.180. b Set the subnet mask to 255.255.255.0 You do not need to configure a default gateway IP address. 3 Start the primary VCX Connect server and wait for approximately 5 minutes for the boot process to be completed. 4 Using one of the connection methods outlined in “Accessing a VCX Connect Server” on page 14, access the primary server and log in to the root account.
Installing a Single (Primary) VCX Connect Server 25 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected. CAUTION: Verify that the PC and the media gateway are not connected to any network segment. If you prefer, you can use a cross-over Ethernet cable to directly connect the PC to the media gateway Ethernet port. 2 Verify that the PC still has these network parameter: ■ IP Address: 192.168.1.180. ■ Subnet mask to 255.255.255.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION Moving the VCX Connect Server and Media Gateways 1 Shut down the primary server and disconnect all cabling. 2 If you are using a VCX Connect 200 server, shut down the separate media gateways by removing the power cord from the chassis, move the media gateways to their final location, and reconnect them to power and to the network segment on which they will operate.
Installing an Add-On Secondary VCX Connect Server Installing an Add-On Secondary VCX Connect Server 27 This section describes how to install a secondary VCX Connect server as a backup to a primary VCX Connect server already in operation. The secondary server provides a fail-over point in the event that the primary server becomes unavailable for any reason. CAUTION: Installing a secondary server requires reconfiguration of the primary server.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION reconfigured and/or is not in operation, the secondary server configuration will fail. In a primary/secondary configuration, license keys are installed on both servers. When adding a secondary server to an existing primary server, the license key for the secondary server must correspond to the license key on the primary server in terms of the number of telephone users and the number of voice mailboxes.
Installing an Add-On Secondary VCX Connect Server 29 Configuring Networking Parameters 1 Connect the eth0 interface of the secondary server to a hub or switch that is not connected any network. CAUTION: Some VCX Connect servers have two Ethernet interfaces. The VCX software on a VCX Connect server uses only the eth0 interface. You can connect to either the eth0 or the eth1 interface in order to configure the server but you must use eth0 for normal server operation.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION server to correspond to the network location in which you intend to install the server. 6 Shut down the secondary server and disconnect all cabling. 7 Move the secondary server to its final location and reconnect it to power and to the network segment on which they will operate. 8 Start the secondary server and wait for approximately 5 minutes for the boot process to be completed.
Installing an Add-On Secondary VCX Connect Server 31 ■ Primary VCX Connect 100 Server Gateways: 192.168.1.200 ■ Secondary VCX Connect 100 Server Gateways: 192.168.1.202 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected. CAUTION: Verify that the PC and the media gateway are not connected to any network segment. If you prefer, you can use a cross-over Ethernet cable to directly connect the PC to the media gateway Ethernet port.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION 2 Reconfigure the PC with these network parameters: ■ Set the IP address of the PC to 10.10.10.20. ■ Set the subnet mask to 255.255.255.0 You do not need to configure a default gateway IP address. 3 On the PC, open a browser and enter the media gateway IP address in the address text box. 4 Reconfigure the network parameters of the media gateway to conform to the network segment on which it will reside.
Installing an Add-On Secondary VCX Connect Server 33 Duplicating the VCX Database on the Secondary Server Before you can set up database replication between the primary and secondary VCX Connect servers, you must: ■ Back up the database on the primary VCX Connect server ■ Copy the database backup file to the secondary server ■ Restore the database backup file on secondary server. Backing up the Database on the Primary Server 1 On the primary server, log in to the tomcat account.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION Copying the Database Backup File to the Secondary Server 1 While still logged in to the cworks account on the primary VCX Connect server, navigate to the directory that contains the database backup files. cd /opt/3com/VCX/vcxdata/db/export/ 2 Identify the backup file that you just created. Backup file names have this format: vcxdatabackup..
Installing an Add-On Secondary VCX Connect Server 35 On the primary VCX Connect server: 1 Log in to the cworks account and enter this command: cd /opt/3com/VCX/vcxdata/bin ./setupReplication 2 When prompted for the site ID, enter the site description that you configured on both the primary and secondary VCX Connect servers. 3 When prompted for the number of master sites, enter 1. 4 When prompted for the IP address of the Master Definition site, enter the IP address of the primary VCX Connect server.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION To back up the IP Messaging data: 1 Log in to the app account on the primary server. 2 Enter these commands: cd /usr/app/gen ./backupums This command creates a new directory here: /opt/3comdata/umsdata/backup// is the current date in the format YYYYMMDDHHMMSS. Example: If you run the backupums command on June 27, 2007, and the command is completed in at 9:35:22 a.m.
Installing an Add-On Secondary VCX Connect Server 37 Copying the IP Messaging Backup Files to the Secondary Server To copy backup files to the secondary VCX Connect server: 1 Log in to the app account on the primary VCX Connect server. 2 Enter these commands: cd /opt/3comdata/umsdata/ scp -r app@:/opt/3comdata/umsdata/ Where: ■ represents the name of the directory that was created by the backupums command.
CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
3 CONFIGURING IP TELEPHONY Some parameters of the VCX Connect product are preconfigured at the factory.
CHAPTER 3: CONFIGURING IP TELEPHONY IP Telephony Configuration Table 4 provides an overview of the steps involved in configuring the VCX Connect product, including the location in the VCX Administration Guide where detailed instructions can be found. Table 4 VCX Basic Configuration Steps Step Purpose 1 Access the VCX Enables configuration of your VCX Connect Administrator Provisioning server. application through a web browser (Internet Explorer 6.0 or higher, or Firefox 2.0 or higher).
IP Telephony Configuration 41 Table 4 VCX Basic Configuration Steps (continued) Related Section in the VCX Administration Guide (Revision AJ) Step Purpose 7 Examine the default Type Of Service (TOS) configurations supplied with VCX software. A TOS determines the features available on a Configuring Type of Service VCX telephone (for example, call forwarding) Page 73 and the default button mapping available on VCX Business and Manager’s telephones.
CHAPTER 3: CONFIGURING IP TELEPHONY IP Messaging Configuration To configure voice mailboxes, the simplest method is to: ■ Create a telephone profile. ■ Select the Create Mailbox option in that profile. When you create a user manually, select the profile. If you use the Data Import method to create users, include the name of the telephone profile as one of the parameters on each line of the imported file. See “Adding Users” on page 43.
Additional Configuration Steps 43 Table 5 IP Messaging Basic Configuration Steps (continued) Related Section in the IP Messaging Operations and System Administration Guide Step Purpose Reconfigure the IP Messaging route information for Music on Hold and Voicemail The default routes are based on the default IP Configuring an IP Messaging addresses of the primary and secondary VCX Voicemail Access Number Connect servers.
CHAPTER 3: CONFIGURING IP TELEPHONY File Formats 3Com suggests that users create a Microsoft Excel spreadsheet containing the user information. Alternative file formats include comma-separated value files and tab-delimited value files. Both of these can be created by exporting data from the Microsoft Excel spreadsheet. CAUTION: You cannot import data from an Excel Spreadsheet if the spreadsheet contains any Excel formulas.
Configuring Telephones 45 Importing this file updates the specified users and ties one telephone (per line in the file) to a user by specifying the MAC address of the telephone. A user can have more than one telephone tied to their name. The sample files for the Convergence Client (soft telephone) are: Additionally, two configuration files are provided for the Convergence Client, a software emulator of a telephone.
CHAPTER 3: CONFIGURING IP TELEPHONY About VCX Administrator Web Passwords ■ Database maintenance, including database backup and restore and configuration backup and restore (Page 69) ■ Bulk user creation through the command line interface (Page 149) ■ VCX software upgrade and downgrade procedures (Page 215) Access to the VCX Administrator Provisioning application through a web browser requires logging in.
About the IP Messaging Provisioning Password 47 When prompted to apply the changes and restart Tomcat, you must enter Y (uppercase Y). Any other entry (for example, lower case y or “yes”) will cancel the changes. About the IP Messaging Provisioning Password To change the default password for IP Messaging Provisioning interface, you must use the AppMon interface to the IP Messaging.
CHAPTER 3: CONFIGURING IP TELEPHONY To modify the default password for the IP Messaging Web interface: 1 In the System Admin window, type root in the Login text box and press the Enter or Return key. 2 In the Password text box, type the default password (secret) and press the Enter or Return key. As you type, nothing appears in the Password text box. 3 In the Main Menu window that appears, double click Administrator Profile.
A Upgrading VCX Software UPGRADING VCX SOFTWARE To upgrade the VCX software on a VCX Connect 100 or VCX Connect 200 server, follow the instructions located in Appendix B of the VCX Maintenance Manual. CAUTION: VCX servers other than VCX Connect servers cannot be upgraded to run VCX Connect software. VCX Connect software upgrades can be done only from one version of VCX Connect to a more recent version of VCX Connect.
APPENDIX A: UPGRADING VCX SOFTWARE
B Using USB Storage Devices USB DEVICES The VCX Connect product supports the use of most USB 1.1 and 2.0 flash memory and disk devices. After they have been recognized by the VCX system, you can transfer files such as database backups and license key files to and from these devices. Both VCX Connect servers have USB connectors. CAUTION: There is no guarantee that any particular USB storage device will work with the VCX Connect product.
APPENDIX B: USB DEVICES Requirements Before you attempt to connect any USB device, the device must: ■ Contain a single partition only, and ■ Have been previously formatted with one of the file systems mentioned in “Supported File Systems”. Most USB 1.1 and 2.0 storage devices meet these requirements. Connecting USB Devices To connect a USB storage device to a VCX Connect system, follow these instructions: 1 Plug the USB storage device into a USB port.
Using USB Storage Devices 53 The usbdisk directory may not be removed for a few seconds. Troubleshooting If your attempt to mount the USB device fails, you can take these additional steps: 1 Try a different USB device. 2 Look in the /var/log/messages file to determine whether the VCX Connect system saw the USB device and, if so, what it used for a device name.
APPENDIX B: USB DEVICES
C Sample Configuration Scripts Networking Sample Script SAMPLE CONFIGURATION SCRIPTS The sample scripts in this section provide guidance by example for how to configure VCX Connect servers. ■ Networking Sample Script — Comments interspersed within this sample script provide guidance on how to reconfigure the networking parameters of a VCX Connect server.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS Configure networking now? [yes] : Press the Enter or Return key to accept the default answer and proceed with the network configuration. -------------------------- Configuring Hostname --------------------------Enter system hostname : vcxpri VCX Connect servers have factory configured default hostnames (vcxpri and vcxsec). You can change these hostnames if you want, but changes are not required.
Sample Configuration Scripts 57 for more information. When done, enter a blank entry or 0.0.0.0 to stop. Primary NTP Server Secondary NTP Server Tertiary NTP Server : 0.pool.ntp.org : 1.pool.ntp.org : 2.pool.ntp.org These three NTP server names are valid and can be used without change. If you prefer to use different NTP servers, replace one or more of these server names with the names or IP addresses of the NTP servers that you want.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS 9. Bahamas 10. Belize 11. Canada 12. Chile 13. Colombia 14. Costa Rica 15. Cuba 16. Dominica 17. Dominican Republic Enter country [44] : 26. 27. 28. 29. 30. 31. 32. 33. 34. Haiti Jamaica St Kitts & Nevis Cayman Islands St Lucia Martinique Montserrat Mexico Nicaragua 43. 44. 45. 46. 47. 48. 49.
Sample Configuration Scripts 59 Next, the script prints a summary of the configuration parameters that you have entered or selected and provides you with the opportunity to review them. If you notice anything that needs to be changed, you can answer no to the next prompt and the script will be executed again, allowing you make any changes that you want.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS server to the network segment on which it will reside, this error should no longer appear. Starting ntpd: [ OK ] Stopping VCX-CommonAgent: [ OK ] Starting VCX-CommonAgent: [ OK ] Stopping httpd: [ OK ] Starting httpd: httpd: Could not determine the server's fully qualified domain name, using 10.230.143.24 for ServerName Optionally, you can register this server’s name on your DNS server(s).
Sample Configuration Scripts 61 servers with which it communicates. To accomplish this, it is necessary to carry out several steps including stopping VCX services.If certain parameters are changed, it may also be necessary to discontinue any replication which may be occurring with other servers. Therefore, this utility should only be run on a system which is not in active use.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS VCX Connect servers have factory configured default hostnames (vcxpri and vcxsec). You can change these hostnames if you want, but changes are not required. --------------------- Configuring IP Interface 'eth0' --------------------IP Address : 192.168.1.190 Network Subnet Mask : 255.255.255.0 Default Gateway Address : 192.168.1.
Sample Configuration Scripts 63 These three NTP server names are valid and can be used without change. If you prefer to use different NTP servers, replace one or more of these server names with the names or IP addresses of the NTP servers that you want. -------------------------- Configuring Time Zone -------------------------The system can be set to use Coordinated Universal Time (UTC, sometimes called Greenwich Mean Time or GMT) or to a local timezone. Most systems use a local timezone.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS 16. Dominica 17. Dominican Republic Enter country [44] : 33. Mexico 34. Nicaragua Press the Enter of Return key to accept the default country/region (United States) or enter the number that corresponds to your country. Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4. Alaska Time - west Alaska 5. Aleutian Islands 6. Central Time 7.
Sample Configuration Scripts 65 The sample summary shown next contains changes that were made to the default values for a primary VCX Connect server configured to run in one of 3Com’s testing labs. -------------------------- CONFIGURATION SUMMARY -------------------------Hostname: vcxpri IP Interfaces: Device eth0 IP Address 10.230.143.24 Network Mask 255.255.255.0 Default Gateway 10.230.143.1 DNS Servers: 151.104.25.103 205.142.126.139 Search Domains: ne.3com.com NTP Servers: 0.pool.ntp.org 1.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS IP address of the VCX Connect Secondary System : 10.230.143.
Sample Configuration Scripts IP address of the primary Media Gateway 67 : Enter the IP address of the Media Gateway that you intend to use as your primary access to the telephone network. The default IP addresses are: VCX Connect 100 Server Analog (FXO) Gateway: 192.168.1.200 Digitial Gateway: 192.168.1.200 The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS Primary Media Gateway : (none) Secondary Media Gateway : (none) Password for cworks - this system : (encrypted) Do you wish to change any of the values shown? [N] : Press the Enter or Return key to accept the values as displayed. To change any value, enter Y. The script runs again, providing you with the opportunity to change any item that you want. -------------- Configuring additional parameters for System --------------Root account password.
Sample Configuration Scripts 69 ---------- Configuring additional parameters for UPS Monitoring ----------An Uninterruptible Power Supply (UPS) can be used with VCX systems to avoid disruption due to a power outage. VCX provides a UPS monitoring service which tracks the UPS's status and performs a safe shutdown when the its battery is depleted during a long power outage. To use this feature, you must have a compatible UPS installed and configured in accordance with the VCX documentation.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS Press the Enter or Return key to accept the IP Messaging configuration answers that you have entered or accepted. If you want to change any answer, enter Y and the script repeats each prompt. You can change any answer that you want. -------- Configuring additional parameters for Auth & Dir Service --------The password to the 'cworks' account on the redundant system is required in order to set up replication with that system.
Sample Configuration Scripts 71 The Write Community String specifies the community string to be used by a management station when sending write requests to this system. Write Community String : private 3Com recommends, for security reasons, that you change the default write community string that is used when a VCX Connect server communicates with an SNMP management station. To change the default value, erase the suggested string (private) and enter one that you want.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS VCX reconfiguration is now complete. Before the information just entered is saved, you have the option of reviewing and changing parameters for each VCX service at a detailed level. This is not needed in most cases and is recommended only for advanced users. Do you wish to review service parameters in detail? [N] : Press the Enter or Return key to accept all of the answers that you have entered or accepted during the entire script.
Sample Configuration Scripts 73 10.230.143.
APPENDIX C: SAMPLE CONFIGURATION SCRIPTS Starting vcx/callp: [ OK ] Starting vcx/devdnldsvr: [ OK ] Starting vcx/adhoc: [ OK ] Started VCX Services: 10 started. ------------------------ Reconfiguration Completed ------------------------ At this point, the server configuration has been completed.
D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS 3Com offers product registration, case management, and repair services through eSupport.3com.com. You must have a user name and password to access these services, which are described in this appendix. Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at: http://eSupport.3com.
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engineers are available to manage your installation with minimal disruption to your network.
Contact Us Telephone Technical Support and Repair 77 To obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://eSupport.3com.
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Country Telephone Number Country Telephone Number Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780 Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780 Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780 You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.
Contact Us Country Telephone Number Country Telephone Number US and Canada — Telephone Technical Support and Repair All locations: 79 Network Jacks; Wired or Wireless Network Interface Cards: 1 800 876 3266 All other 3Com products: 1 800 876 3266
APPENDIX D: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
CONTENTS Numbers 3Com Knowledgebase tool 75 3Com Professional Services 76 3Com resources, directory 77 A access roles 46 accessing a VCX Connect server 14 adding users 43 additional adminstrative tasks 45 additional configuration steps 43 B backing up IP Messaging data, when adding a secondary server 35 backing up the VCX database on the primary server, when adding a secondary server 33 bug fixes 76 C changing default passwords primary and secondary Servers 22 primary server only 26 when adding a second
I importing data, file formats 44 installation overview adding a secondary server 27 primary and secondary servers 17 primary server only 23 installing a license key adding a secondary server 30 primary and secondary servers 22 primary server only 26 installing servers add-on secondary server 27 primary and secondary server pair 17 single (primary) server 23 internet support 76 IP Messaging configuration 42 IP Telephony configuration 40 K Knowledgebase 75 L license keys 76 M maintenance releases 76 m
primary and secondary servers 22 primary server only 26 T table of 3Com support contact numbers 76 technical support, Asia and Pacific Rim 77 technical support, Europe, Middle East, and Africa 78 telephone support 76 telephone technical support 76 telephone technical support for Latin America 78 telephone technical support for US and Canada 79 telephone technical support, Asia and Pacific Rim 77 telephone technical support, Europe, Middle East, and Africa 78 troubleshooting a USB device connection USB
