ADSL Modem Ethernet Installation Guide

TECHNICAL SUPPORT
3Com provides easy access to technical support information through a variety of
services. This section describes those services.
Technical Support Hotline
Technical questions about the 3Com HomeConnect ADSL Modem products can be
answered by technical support representatives. This hotline is a toll call.
847-262-3700 8:00am - 6:00pm CST; Monday through Friday
Canadian customers can speak to a technical support representative by contacting
Keating Technologies.
905-305-6570 8:00am - 8:00pm EST ; Monday through Friday
Online Technical Support
3Com offers product support 24 hours a day, 7 days a week, through:
World Wide Web consumer.3com.com/support
3Com BBS 847-262-6000
Email [e-mail]
If you need to Return the Modem to Us
Contact 3Com Customer Support. If the support representative determines that you
need to return the modem, you will receive an SRO (Service Repair Order) number.
You must have an SRO number before returning the modem to us. Ship the unit,
postage paid, in a strong box made of corrugated cardboard with plenty of packing
material. DO NOT send the modem back in the original box. Send ONLY the modem
(NOT manuals, diskettes, etc.) Include your SRO number, name and address on the
shipping label as well as inside the package. If possible, send the package via a
courier capable of tracking the progress of the shipment. Ship to the following
address:
3Com
SRO# ______
Attn: Dock 15 PCD
1800 W. Central Road
Mount Prospect, IL 60056
Customers in Canada needing to return a modem for repair or replacement should
send the modem to the following address:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4