Server User Manual

6-8 C
HAPTER
6: T
ROUBLESHOOTING
VERSion
. This command provides both the software version string and
the firmware version number. If the software fails to boot, the firmware
version number appears in the power-up message when a console is
attached and Monitor is enabled. Press the front panel reset button to
obtain this message.
■
The transceiver brand name and model number
■
How much of the server is affected (that is, a single port, several ports,
or the entire unit)
■
A description of any symptoms present before the crash
■
The text of any error messages that appeared on the console at the time
of the crash (if a console was attached and Monitor was enabled)
■
The text of any error messages that appeared on the console during any
step of the dump procedure, and a description of any action taken to
recover from the error (for example, skipped the step, repeated the step
successfully)
■
The frequency of the problem
You may also be asked to send a copy of the working diskette (Model
CS/2600 only) or a copy of the communications server software loaded
on the hard disk of your RBCS or TFTP/FTP server. To make a copy of
the working diskette, follow the procedure in “Copying and Formatting
Diskettes” on page 3-4.
Restarting To reboot the server after a memory dump, enter
bt
to boot from the
working diskette (Model CS/2600 only), or press the reset switch.
CS2500BookFile : Troubleshooting Page 8 Thursday, December 11, 1997 10:44 AM