SMART Bridgit® 4.
Trademark notice SMART Bridgit, SMART Board, SMART Podium, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Outlook and Excel are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac and Apple are registered trademarks of Apple, Inc.
Contents Chapter 1: Getting started Overview What's new Global Server Network (GSN) option Downloading SMART Bridgit client software Starting and exiting SMART Bridgit client software The Audio Setup Wizard Secure Socket Layer (SSL) standard Chapter 2: Using SMART Bridgit The SMART Bridgit client desktop Starting SMART Bridgit software Creating a meeting Joining meetings Using voice conferencing Using meeting tools Setting meeting options Writing on the shared desktop The SMART Scheduler Outlook add-in Mini
Chapter 1 Getting started Overview What's new Knocking Sharing a region of your desktop Raising your hand Resizing video windows Incremental annotation with drawing tools Global Server Network (GSN) option Downloading SMART Bridgit client software Starting and exiting SMART Bridgit client software The Audio Setup Wizard Secure Socket Layer (SSL) standard Certificates 3 4 4 4 4 4 4 5 5 6 6 7 7 Overview SMART Bridgit® conferencing software is a client/server application that lets you share programs and inf
CHAPT ER 1 Getting started collaborative learning software or SMART Meeting Pro™ software file or save them in an application, such as Microsoft® Word or Excel® What's new SMART Bridgit 4.5 software introduces several new features. Knocking You can knock at a SMART Bridgit meeting door to get access to the meeting without receiving an invitation to the meeting. When you knock, other participants in the SMART Bridgit meeting can allow or deny you access to the meeting.
CHAPT ER 1 Getting started Global Server Network (GSN) option The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that server, regardless of the server they initially connected to.
CHAPT ER 1 Getting started Starting and exiting SMART Bridgit client software SMART Bridgit client software starts automatically when you click the link in an e-mail invitation and run the software. See Joining a meeting from an e-mail invitation on page 19. You can also start SMART Bridgit client software by double-clicking the SMART Bridgit icon your Windows desktop or Mac Dock.
CHAPT ER 1 Getting started N N OTE If the SMART Bridgit software administrator disables audio on the server, you're unable to use the audio features. Secure Socket Layer (SSL) standard SMART Bridgit software complies with the SSL 3.0 standard for secure communications. Data transmitted in SSL mode is encrypted to prevent a third party from viewing it while it’s in transit between a client and server.
Chapter 2 Using SMART Bridgit The SMART Bridgit client desktop The SMART Bridgit client toolbar The SMART Bridgit client desktop borders Starting SMART Bridgit software Creating a meeting The SMART Bridgit client lobby screen Creating a meeting with a third-party voice bridge Sending invitations to participants Joining meetings Joining a meeting from SMART Bridgit client software Searching for a meeting Joining a meeting from an e-mail invitation Joining a meeting with a knock Using voice conferencing Owne
CHAPT ER 2 Using SMART Bridgit Changing viewing options Changing language options Writing on the shared desktop Customizing your pen Erasing on the shared desktop Using the screen pointer The SMART Scheduler Outlook add-in Minimum requirements Installing the SMART Scheduler Outlook add-in Upgrading SMART Scheduler Outlook add-in Scheduling a SMART Bridgit meeting in Microsoft Outlook Joining a SMART Scheduler meeting from an Outlook invitation You can use SMART Bridgit software to create a meeting or you
CHAPT ER 2 Using SMART Bridgit l Change the language used in the SMART Bridgit client software interface. l Change to full screen view. l E-mail a meeting invitation. The toolbar also includes the following buttons: l Show/Hide Audio Controls l Show/Hide Video Window l Start/Stop Sharing My Desktop l Share Desktop Region l Mouse Pointer l Pen l Raise Hand l Show/Hide Participant List g To move the toolbar 1. Drag the handle on the toolbar to move it horizontally on your desktop. 2.
CHAPT ER 2 Using SMART Bridgit Starting SMART Bridgit software Once you download SMART Bridgit software, you can start the software to join or create a meeting. g To start SMART Bridgit software Double-click the SMART Bridgit icon on your Windows desktop or Mac Dock. The SMART Bridgit Software dialog box appears. Once you join or create a new meeting, use the SMART Bridgit client software toolbar to participate in the meeting.
CHAPT ER 2 Using SMART Bridgit Creating a meeting When you create a meeting, you can speak with other participants, share your desktop or webcam, or invite participants to the meeting. You can also wait for others to join the meeting and share a desktop. You're the meeting's owner when you create a meeting. Owners can control a number of meeting options, such as microphones, webcams and the ability to write on the shared desktop. The owner isn't necessarily the participant who shares their desktop.
CHAPT ER 2 Using SMART Bridgit 6. Click the Create New Meeting tab. 7. Type a name for the meeting in the Meeting name box. 8. Optionally, type and confirm a password for the meeting in the Password and Confirm password boxes. N N OTE If you don’t assign a password, anyone who can view the list of meetings can join your meeting. 9. If you see the Automatically open microphones option, your server administrator has enabled VoIP.
CHAPT ER 2 Using SMART Bridgit The SMART Bridgit client lobby screen From this screen, you can share your desktop or send e-mail invitations to participants. You can also start to talk in the meeting or share your webcam, even if no participants are sharing a desktop.
CHAPT ER 2 Using SMART Bridgit g To create a meeting with a third-party voice bridge 1. Start SMART Bridgit software, if it isn't already started. See Starting SMART Bridgit software on page 12. The software starts and connects to the last SMART Bridgit server you used. 2. If you want to connect to a different server, click the server icon the SMART Bridgit Software dialog box. in the bottom-left corner of The Server Information dialog box appears. 3.
CHAPT ER 2 Using SMART Bridgit 12. If the Password Required dialog box appears, type the password in the Creation password box, and then click OK. The lobby screen appears and the meeting starts. See The SMART Bridgit client lobby screen on page 15. N N OTE This dialog box opens only if your server administrator assigned a password for creating meetings. Sending invitations to participants Once you create a meeting, you can send e-mail invitations to people you want to have join the meeting.
CHAPT ER 2 Using SMART Bridgit Joining meetings You can join a SMART Bridgit meeting in two ways: you can open SMART Bridgit client software and locate a meeting, or you can respond to an e-mail invitation to join a meeting. Joining a meeting from SMART Bridgit client software You can join a meeting by starting SMART Bridgit client software, connecting to the server, and then selecting a meeting. g To join a meeting from SMART Bridgit client software 1.
CHAPT ER 2 Using SMART Bridgit 2. Type the server name in the Which server do you want to connect to? box, or select a server from the drop-down list. T TIP If you've used a number of SMART Bridgit servers, they appear in the Which server do you want to connect to? list. This makes it easy to connect to servers you've used before without typing the server name again. 3. Click Connect. g To leave a meeting and exit or quit SMART Bridgit client software 1.
CHAPT ER 2 Using SMART Bridgit g To join a meeting from an e-mail invitation 1. Click the link in the e-mail invitation, and then run the software. The Join Meeting dialog box appears. 2. Type your name and the meeting password (if required), and then click OK. The lobby screen appears. N N OTE If the meeting isn't password protected, the Password box doesn't appear in the Join Meeting dialog box. If the meeting is password protected, the e-mail invitation might include the password.
CHAPT ER 2 Using SMART Bridgit 9. Click Knock. A message appears stating that you’re waiting for a response from the meeting participants. Participants in the meeting receive a message asking them to allow or deny you access to the meeting. N N OTE The knock request times out after 30 seconds and a No response dialog box opens with a message stating that there was no response to your knock. 10. Click OK to knock again, or try to contact a meeting participant for the meeting password. 11.
CHAPT ER 2 Using SMART Bridgit N N OTE This button isn't displayed when the meeting is configured to use a third-party voice bridge. See Joining a meeting using a third-party voice bridge on the next page. g To speak in a meeting 1. Click the Open My Mic button on the audio controls toolbar. If the button isn't visible, click the Show/Hide Audio Controls button . The other participants can now hear everything you say into the microphone. 2.
CHAPT ER 2 Using SMART Bridgit Participants Requesting to talk during a meeting If the presenter or owner has enabled the Others must request to talk option, each participant must first request and be granted permission to use the microphone before speaking. g To request to speak 1. Click the microphone icon . 2. Click the Request a Mic button. A message appears on the shared desktop notifying the presenter of your request.
CHAPT ER 2 Using SMART Bridgit Using meeting tools This section shows the tools available to presenters and participants in a SMART Bridgit meeting. Sharing your desktop You can share images, videos and written information with other participants by sharing your desktop. Once sharing, you can do the following: 24 l Move the toolbar. l Speak and listen to other participants. l Change sharing options for the meeting. l Use drawing tools or screen pointers to highlight information on screen.
CHAPT ER 2 Using SMART Bridgit g To share your desktop 1. Create or join a meeting. See Starting SMART Bridgit software on page 12 or Joining meetings on page 18. 2. Click the Share My Desktop button in the lobby screen. A Preparing to share your desktop message appears briefly, and then the SMART Bridgit toolbar and a blue border appear on your screen. Anyone in the meeting can see your desktop.
CHAPT ER 2 Using SMART Bridgit Sharing a region of your desktop You can share a selected portion or region of your desktop. g To share a region your desktop 1. Create or join a meeting. See Starting SMART Bridgit software on page 12 or Joining meetings on page 18. 2. Click the Share My Desktop button in the lobby screen. A Preparing to share your desktop message appears briefly, and then the SMART Bridgit toolbar and a blue border appear on your screen. Anyone in the meeting can see your desktop. 3.
CHAPT ER 2 Using SMART Bridgit g To exit Drawing mode Click the Mouse Pointer icon, and then click anywhere on the desktop. Your drawing disappears. Taking over sharing During a meeting, you can take over sharing and make your desktop visible to the other participants. Once you request sharing, the current presenter must allow your request before others see your desktop. N N OTE This option isn't available if the owner or presenter disables sharing requests.
CHAPT ER 2 Using SMART Bridgit Viewing the participant list The participant list shows the number of participants, their names and status. Your name appears in bold type. g To view the participants list 1. While sharing your desktop, click Show/Hide Participant List . The participant list appears. You can move the dialog boxaround your screen by dragging the title bar.
CHAPT ER 2 Using SMART Bridgit Using webcams You can share your webcam view with other participants in a meeting. Consider the following points before sharing your webcam view during a SMART Bridgit meeting: l See System requirements for compatibility information. l This feature is available only when the SMART Bridgit server administrator enables it on the server. l If you're the owner or presenter of the meeting, you can disable remote webcams.
CHAPT ER 2 Using SMART Bridgit g To share your webcam's view 1. Click Show/Hide Video Window . 2. Click Start My Webcam. The Video window opens to show your webcam as it appears to the other participants. When you share your webcam view during a SMART Bridgit meeting the following occurs: o The Show/Hide Video Window appears in color shared. to indicate that the webcam is o The webcam views of other participants open below the Video window in thumbnail size.
CHAPT ER 2 Using SMART Bridgit Chatting with other participants You can use the chat dialog boxin the lobby screen or the participant list to broadcast messages to some or all participants in a meeting. N N OTE The owner or presenter must enable the chat option before you can use it. See Changing meeting settings on page 36. g To send a message to all meeting participants 1. Open the participant list or lobby screen. 2. Click the All Users tab and type the text you want to broadcast. 3. Click Send.
CHAPT ER 2 Using SMART Bridgit 2. Click the chat icon next to the name of the person you want to add, and then select Add Participant to Selected Conversation. N N OTE If you have multiple private conversations running at the same time and a new message arrives in a conversation that isn't selected, the chat icon appears. g To end a private conversation Click in the tab you want to close. When you close a tab, the remaining members of the conversation see a notification that you've left.
CHAPT ER 2 Using SMART Bridgit Raising your hand You can request to participate in a meeting by raising your hand. g To raise your hand Click the Raise Hand button . All participants in the meeting receive notification that your hand is raised and can click Lower Hand to close the notification. Raise hand status icons The following icons show the status of the participant's Raise Hand feature. Icon Name or status Description Raise Hand This is the default icon on the SMART Bridgit toolbar.
CHAPT ER 2 Using SMART Bridgit Enabling remote control By default, remote control is enabled when the SMART Bridgit meeting owner starts a meeting. When remote control is enabled, meeting participants can either request remote control of the presenter's desktop or click the shared desktop to take control. See Remotely controlling the presenter's desktop on the next page. N N OTE This option is available only if the SMART Bridgit server administrator enables it on the server.
CHAPT ER 2 Using SMART Bridgit 3. Clear Allow remote control of your desktop. The Request Remote Control command is disabled in the SMART Bridgit software menu for participants. N N OTE When you use the Options menu to disable remote control and then end your SMART Bridgit session, remote control is automatically disabled the next time you create a meeting. Remotely controlling the presenter's desktop g To gain remote control Click on the presenter's desktop.
CHAPT ER 2 Using SMART Bridgit g To share the entire desktop again 1. Hover the mouse pointer over the border until the pointer becomes a horizontal, vertical or diagonal resize pointer. 2. Double-click the border. The border surrounds your entire desktop. Setting meeting options As the owner or presenter of a SMART Bridgit meeting, you can turn on or off a number of the meeting options. Changing meeting settings g To change meeting settings 1.
CHAPT ER 2 Using SMART Bridgit 3. Select or clear check boxes to enable or disable the options described below, and then click OK. Option Description Require others to When you select this option, meeting participants must request before request speaking. Otherwise, they can click Open My Mic and speak right away. microphone When speaking requests are enabled, the presenter and owner receive a notification, and they can allow or deny the request to speak from the participant list.
CHAPT ER 2 Using SMART Bridgit Option Description Allow others to use chat When you select this option, meeting participants can have text messaging conversations in the participant list. These conversations are visible to all participants. Allow others to use private chat When you select this option, meeting participants can have one-on-one text messaging conversations in the participant list. When you create a private text messaging conversation, the conversation isn't visible to other participants.
CHAPT ER 2 Using SMART Bridgit g To access audio settings 1. Select Menu > Options (Windows operating systems), or Menu > Preferences (Mac operating system software). 2. Click the Audio Settings tab. g To change audio device settings 1. Select the speakers you want to use from the Speakers drop-down list. 2. Select the microphone you want to use from the Microphone drop-down list. 3. Click OK. Use the Audio Setup Wizard to set the volume levels for your microphone and headphones or speakers.
CHAPT ER 2 Using SMART Bridgit 2. Click OK. N N OTE Only the meeting owner can change the audio optimization settings. Changing viewing options Anyone viewing the shared desktop and using a Windows operating system can modify the viewing options. g To change the viewing options 1. Select Menu > Options. The Options dialog box appears. 2. Click the Viewing Options tab. 3. Select or clear check boxes to enable or disable the viewing options described below, and then click OK.
CHAPT ER 2 Using SMART Bridgit Changing language options Any meeting participant can change the language settings. g To change the language 1. Select Menu > Options. The Options dialog box appears. 2. Click the Languages tab. 3. Select the language you want to use from the list, and then click OK. Writing on the shared desktop By default, all participants can use the pointer, write in digital ink and erase notes on the shared desktop.
CHAPT ER 2 Using SMART Bridgit Customizing your pen SMART Bridgit software assigns you an ink color when you join a meeting, but you can customize your pen to change the ink color, line width and transparency. g To customize the pen 1. Select Menu > Tools > Customize Pen. The Configure Tool Settings dialog box opens. 2. Select a color. For an expanded palette of colors, click More. 3. Select a width from 1 to 32 pixels. N N OTE The default is 3 pixels. 4.
CHAPT ER 2 Using SMART Bridgit Erasing on the shared desktop You can erase notes from the shared desktop using the Eraser tool. N N OTE If the presenter disables it, the Eraser menu item isn't available. g To erase notes 1. Select Menu > Tools > Eraser. The pointer changes to an eraser. 2. Drag the eraser over the notes you want to erase. 3. When you finish erasing, click the Mouse Pointer button N .
CHAPT ER 2 Using SMART Bridgit Using the screen pointer The screen pointer lets you place a floating arrow on the shared desktop to point out an item of interest. N N OTE If the presenter disables drawing on the shared desktop, the screen pointer menu is unavailable. g To use the screen pointer 1. Select Menu > Tools > Screen Pointer. A screen pointer appears on the shared desktop. For the first few seconds, the arrow flashes red so you can distinguish it from other pointers on the screen.
CHAPT ER 2 Using SMART Bridgit The SMART Scheduler Outlook add-in If you're using a Windows operating system, the SMART Scheduler option integrates the SMART Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients. This enables you to schedule single or recurring meetings that use SMART Bridgit software.
CHAPT ER 2 Using SMART Bridgit g To download the .msi file 1. Go to http:///SMARTSchedulerOutlookAddinSetup.msi , where is the address for your SMART Bridgit server. 2. Press ENTER. 3. Click Run to install the file. The SMART Scheduler Outlook Add-in - InstallShield Wizard welcome page appears. g To install the SMART Scheduler Outlook add-in 1. Press Next in the welcome screen. The Software License Agreement page appears. 2. Accept the agreement and click Next.
CHAPT ER 2 Using SMART Bridgit 9. Click Install. When the add-in successfully installs, the InstallShield Wizard Completed page appears. 10. If you want Outlook to start after the wizard closes, leave Start Outlook selected. 11. Click Finish to close the wizard. Upgrading SMART Scheduler Outlook add-in I I MPOR TA N T Ensure that you have the current version of SMART Bridgit server and SMART Scheduler server before completing the procedures below. g To upgrade using the InstallShield Wizard 1.
CHAPT ER 2 Using SMART Bridgit 5. Click Send. A meeting request including a link to the SMART Bridgit meeting is sent to the meeting participants. N N OTE If the option to provide passwords by default was selected by your system administrator, a randomly-generated password for the meeting is included in the invitation. You can change the SMART Scheduler settings for a single meeting or save settings for all new meetings. You can also customize a meeting password.
CHAPT ER 2 Using SMART Bridgit 8. Press OK to save your changes to the current meeting. N N OTES o If you modify an existing meeting, you must click Send Update before you save and close the meeting form. o You're unable to change the SMART Scheduler settings for a single instance of a recurring SMART Scheduler meeting. To modify a recurring meeting, you must change all the meetings in the series. g To change the SMART Scheduler settings for all new meetings 1. Start Outlook. 2.
CHAPT ER 2 Using SMART Bridgit Joining a SMART Scheduler meeting from an Outlook invitation Once you've created a meeting, the meeting participants receive an invitation containing a link to the SMART Bridgit meeting and its password. g To join a SMART Bridgit meeting from Outlook 1. Open the meeting in your calendar. 2. Click the link to join the SMART Bridgit meeting up to 15 minutes before the scheduled start time. Record the password below the link.
Appendix A Troubleshooting Using the SMART Bridgit troubleshooting tool Screen capture technology Sharing color quality Audio Connection Ink Monitoring a meeting's performance - presenter Improving performance Monitoring a meeting's performance – participant Improving performance 51 52 54 54 55 55 56 56 57 57 This section includes troubleshooting topics and information on how to get technical support.
APPENDIX A Troubleshooting The features of the Troubleshooting dialog box are described in the following sections: l Screen capture technology below l Sharing color quality on page 54 l Audio on page 54 l Connection on page 55 l Ink on page 55 For more assistance, contact SMART Technical Support (smarttech.com/contactsupport). Screen capture technology This section provides an overview of the various technologies that SMART Bridgit software uses when you share your desktop during a meeting.
APPENDIX A Troubleshooting Field/option Description Presenting status Displays either Not currently presenting or the method of screen capture in use: l l l When to use/why it’s important Capturing screen 4 times per second (display 0) Using RedrawHooks.dll (display 0) Using mirror driver (display 0) Hardware Indicates whether If you use a low-end video card in your system and acceleration hardware acceleration is you disable hardware acceleration, you increase the status on or off.
APPENDIX A Troubleshooting Sharing color quality Use the following options to adjust the quality of shared color images and video. Field Share in full color Description l When to use/why it’s important Select to share in the Clearing this option causes bandwidth highest color depth available usage to drop, but it increases the load on l (usually 24 or 32 bits per the presenter's computer. The image pixel). Clear to share in 256 color quality of the shared screen is reduced. mode.
APPENDIX A Troubleshooting Connection This section provides server connection status details, as well as information on ports and proxy connections. Field Description Starting server Displays the server name that you typed when you connected SMART Bridgit software to the server.
APPENDIX A Troubleshooting Monitoring a meeting's performance - presenter When you present in a meeting, an hourglass could appear on the Show/Hide Partipant List button while SMART Bridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop. If the hourglass remains, one or more participants are lagging behind the meeting. g To view the meeting performance for each participant Click the Show/Hide Partipant List button .
APPENDIX A Troubleshooting o The procedure for reducing the desktop resolution varies between versions of the Mac operating system software. However, the option is always available in the Apple ( > System Preferences > Displays. o ) menu If you're the meeting owner, you can choose an audio optimization setting that could improve performance. See Changing audio settings on page 38 to optimize the performance.
APPENDIX A Troubleshooting l Reduce the level of Windows hardware acceleration. Select Control Panel > Display > Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware acceleration toward None. Test SMART Bridgit software's performance and reduce the hardware acceleration more if necessary. N N OTE This can improve performance for slow computers, but not for slow networks.
Index A audio settings audio setup wizard I 38, 54 6 C change server change the shared area chat with participants client desktop client lobby screen client toolbar color quality connection create a meeting create a new meeting customize the pen J 18 35 31 10-11 15 10 54 55 13 13 42 D downloading SMART Bridgit client 5 E e-mail invitation erase on the shared desktop exit SMART Bridgit client ink 55 install SMART Scheduler Outlook add-in 45 17 43 6 join meeting join meeting from client software join
INDEX remote control - presenter request a mic request to talk 35 22 23 S screen capture technology screen pointer search for a meeting secure socket layer set meeting options set up meeting in Outlook share using multiple displays share when using multiple displays share your desktop SMART Scheduler Outlook add-in speak in a meeting SSL starting SMART Bridgit client 52 44 19 7 36 47 25 25 25-26 45 22 7 6, 19 T third-party voice bridge troubleshooting tool 15 51 U upgrading SMART Scheduler Outlook 4
