® Enterprise Reporter USER GUIDE Administrator Console Model: ER Release 5.0.00 • Manual Version 1.
II 8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE
8E6 ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE © 2008 8e6 Technologies All rights reserved. 828 W. Taft Ave., Orange, CA 92865, USA Version 1.01, published January 2009 for software release 5.0.00 Printed in the United States of America This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior written consent from 8e6 Technologies. Every effort has been made to ensure the accuracy of this document.
IV 8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE
CONTENTS ENTERPRISE REPORTER OVERVIEW ................................... 1 Operations ................................................................................... 1 How to Use this User Guide ....................................................... 2 Organization ...................................................................................... 2 Conventions ...................................................................................... 3 Terminology .......................................
CONTENTS Add/Edit/Delete Administrators screen .............................. 23 View a List of Administrators ........................................ 24 Add an Administrator .................................................... 24 Edit an Administrator’s Login ID ................................... 24 Delete an Administrator ................................................ 25 Locked-out Accounts and IPs screen ................................. 26 View Locked Accounts, IP addresses.........................
CONTENTS Verify SMTP Settings.................................................... 50 Server Status screen........................................................... 51 View the Status of the Server ....................................... 52 Secure Access screen ....................................................... 53 Activate a Port to Access the Server ............................ 54 Terminate a Port Connection........................................ 55 Terminate All Port Connections ...................
CONTENTS Modify the Username Display Setting........................... 80 Page View Elapsed Time screen ....................................... 82 Establish the Unit of Elapsed Time for Page Views...... 82 Elapsed Time Rules...................................................... 83 Page Definition screen ....................................................... 84 View the Current Page Types....................................... 84 Remove a Page Type ...................................................
CONTENTS Standard Warranty ........................................................................ 111 Technical Support and Service ..................................................... 112 Extended Warranty (optional) ....................................................... 113 Extended Technical Support and Service ..................................... 113 APPENDICES SECTION ................................................... 114 Appendix A ..............................................................
CONTENTS Hard drive failure............................................................... 135 Step 1: Review the notification email.......................... 135 Step 2: Verify the failed drive in the Admin console ... 136 Step 3: Replace the failed hard drive.......................... 137 Step 4: Rebuild the hard drive .................................... 138 Step 5: Contact Technical Support ............................. 138 Power supply failure..........................................................
ENTERPRISE REPORTER OVERVIEW OPERATIONS ENTERPRISE REPORTER OVERVIEW Though many companies have Internet filtering solutions to prevent employees from accessing inappropriate, non-work related Web sites, simply blocking these sites is not enough. Administrators want the ability to know who is accessing which site, the duration of each site visit, and the frequency of these visits.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE How to Use this User Guide Organization This User Guide is organized into the following sections: • Overview - This section provides information on how to use this user guide to help you configure the ER Server. • Administrator Section - Refer to this section for information on configuring and maintaining the ER Server via the Administrator console application.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE Conventions The following icons are used throughout this user guide: NOTE: The “note” icon is followed by italicized text providing additional information about the current topic. TIP: The “tip” icon is followed by italicized text giving you hints on how to execute a task more efficiently.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE Terminology The following terms are used throughout this user guide. Sample images (not to scale) are included for each item. • alert box - a message box that opens in response to an entry you made in a dialog box, window, or screen. This box often contains a button (usually labeled “OK”) for you to click in order to confirm or execute a command.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE • field - an area in a dialog box, window, or screen that either accommodates your data entry, or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, window, or screen that includes a group of objects such as fields, text boxes, list boxes, buttons, radio buttons, and/or tables. Objects within a frame belong to a specific function or group.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE • radio button - a small, circular object in a dialog box, window, or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in the circle, indicating that you selected the option. When the circle is empty, the option is not selected. • screen - a main object of an application that displays across your monitor.
ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE • window - displays on a screen, and can contain frames, fields, text boxes, list boxes, buttons, and radio buttons. Types of windows include ones from the system such as the Save As window, pop-up windows, or login windows.
ADMINISTRATOR SECTION INTRODUCTION ADMINISTRATOR SECTION Introduction The authorized administrator of the ER Server is responsible for integrating the Server into the existing network, and providing the Server a high speed connection to the designated logging device(s) and remote Client workstations.
ADMINISTRATOR SECTION INTRODUCTION NOTES: This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console. Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http:// www.8e6.com/docs/er5_wclient.pdf.
ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Components and Environment Components Hardware • High performance server • One or more high-capacity hard drives • Optional: One or more attached “NAS” storage devices (e.g.
ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Environment Workstation Requirements • Windows 2000, NT 4.0, or XP operating system • Internet Explorer (IE) Version 6.0 or later • Pop-up blocking software, if installed, must be disabled • Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE: Information about disabling pop-up blocking software can be found in Appendix B: Disable Pop-up Blocking Software.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER Chapter 1: Accessing the Server Preliminary Network Settings To initially set up your ER Server, follow the instructions in the ER Quick Start Guide booklet packaged with your ER unit. This guide explains how to perform the initial configuration of the Server so that it can be accessed via an IP address on your network. NOTE: If you do not have the ER Administrator Quick Start Guide, contact 8e6 Technologies immediately to have a copy sent to you.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER For example, if your IP address is 1.2.3.4, type in http:// 1.2.3.4:88 or https://1.2.3.4:8843. 3. Click Go to open the login screen of the Administrator console application (see Fig. 1:1-1). Procedures for Logging On, Off the Server Log On Fig. 1:1-1 Login screen 1. In the login screen, type in the generic User Name admin, and Password reporter, if you have not yet set up your own user name and password.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER NOTES: When logging on the Server for the first time, the ER Status pop-up box opens, and the main screen displays with a message, as shown in the example in Logging on the First Time. Follow the directions in this sub-section before proceeding. (Refer to Appendix A: Evaluation Mode for information on using the ER Server in the evaluation mode, or for changing the Server from this mode to the activated mode.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER Logging on the First Time If you are logging on the Administrator console for the first time, the main screen displays with a message that asks you to specify the Server’s function: Fig. 1:1-2 Administrator console, main screen, first-time access Specify the Server’s function 1.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER 2. Click Apply to confirm your selection. The mode you specify will immediately be in effect. TIP: After choosing the function for the ER Server box on the main screen, if you have not previously set up your own user name and password, you should do so before entering any Server settings. Set up an Administrator Login ID NOTE: If you have already set up your user name and password, you can skip this section. 1.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER 3. In the User Name field, enter up to 20 characters—this may include upper- and/or lowercase alphanumeric characters, and special characters. 4. In the Password field, enter eight to 20 characters— including at least one alpha character, one numeric character, and one special character. The password is case sensitive. 5. In the Confirm Password field, re-enter the password in the exact format used at the Password field. 6. Click the Save button.
ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER Log Off To log off the Administrator console, click the Logout link beneath the banner in any screen to display the log out screen: Fig. 1:1-4 Logout screen Click the “X” in the upper right corner of the browser window to close the window. Exiting the Administrator console will log you off the Server, but will not turn off the Server.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Chapter 2: Configuring the ER Server Administrator Console After logging on the Server, the main screen of the Administrator console displays in your Web browser: Fig. 1:2-1 Administrator console, main screen The Administrator console is used for configuring and maintaining the ER Server. Settings made in the Administrator console affect the Client reporting application.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTE: The mode of the Server displays on the main screen. More information about the “live” and “archive” Server box modes can be found in the Box Mode sub-section under the Network Menu section in this chapter. TIP: When making a complete configuration of the Server, 8e6 Technologies recommends you navigate from left to right (Network to Server to Database) in choosing your menu options.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Box Mode screen The Box Mode screen displays by default when you first log on the Server, or when the Box Mode option is selected from the Network menu. (See Figs. 1:2-1 and 1:2-2.) The box mode indicates whether the Server box is functioning in the “live” mode, or in the “archive” mode. When the box mode displays on the screen, you can view the current mode set for the Server, and can change this setting, if necessary.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Change the Box Mode 1. Click the Change Mode button to display the two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function. 3. Click the Apply button to confirm your selection. The “new” mode will be in effect after the Server is restarted.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Add/Edit/Delete Administrators screen The Add/Edit/Delete Administrators screen displays when the Administrators option is selected from the Network menu. This screen is used for viewing, adding, editing, and deleting the login ID of personnel authorized to configure the Server. For security purposes, administrators should be the first users set up on the Server. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View a List of Administrators To view a list of administrator user names, click the down arrow at the New Administrator field. If no administrator has yet been assigned to the Server, no selections display except for the default “admin” user name. Add an Administrator 1. Select New Administrator from the pull-down menu. 2.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Delete an Administrator 1. Select the administrator’s user name from the pull-down menu. 2. After the administrator’s login ID information populates the fields, click the Delete button to remove the administrator’s user name from the choices in the pull-down menu.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Locked-out Accounts and IPs screen The Locked-out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu. This screen is used for unlocking accounts or IP addresses of administrators and sub-administrators that are currently locked out of the Administrator console or Web Client. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTE: An account or IP address becomes locked if the Password Security Options feature is enabled in the Optional Features screen, and a user is unable to log into the Administrator console or Web Client due to a password expiration, or having met the specified number of failed password attempts within the designated timespan.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • IP: ‘x.x.x.x’ has been successfully unlocked. NOTE: In the text above, ‘xxx’ and ‘x.x.x.x’ represents the unlocked username/IP address. 3. Click OK to return to the Locked-out Accounts and IPs screen that no longer shows the accounts/IPs that have been unlocked. Network Settings screen The Network Settings screen displays when the Network Setting option is selected from the Network menu.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Set up/Edit IP Addresses TIP: In order for the Server to effectively communicate with your system, be sure all fields contain accurate information before saving your settings. 1. Enter or edit an IP address in each appropriate field: • In the Host Name field, enter the address or URL that will be used for accessing the Administrator console. This entry should include the full, qualified domain name, and the “host” name for the box (i.e. reporter.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Routing Table screen The Routing Table screen displays when the Routing Table option is selected from the Network menu. This screen is used for viewing, building, and maintaining a list of routers— network destination and gateway IP addresses—the Server will use for communicating with other segments of the network. You will only need to set up a routing table if your local network is interconnected with another network. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Add a Router 1. In the Destination field, enter the IP address of the network to which data packets will be forwarded. 2. At the Network Mask pull-down menu, specify the number (1-32) of the subnet mask that will be used for grouping IP addresses on the same local network. 3. In the Gateway field, enter the IP address of the portal to which data packets will be transferred to and from the Internet. 4.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Regional Setting screen The Regional Setting screen displays when the Regional Setting option is selected from the Network menu. This screen is used for specifying the time zone and network time to be used by the Server when generating reports via the Client application, and setting the language set type to be displayed in the Administrator console, if necessary. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Specify the Time Zone 1. At the Region pull-down menu, select your country from the available choices. 2. At the Location pull-down menu, select the time zone for the specified region. 3. Click Save to apply your settings, and to restart the Web Client Server. WARNING: The time zone set for the ER should be the same one set for each Web access logging device to be used by the ER.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 1. Enter or edit an IP address in each appropriate field: • In the Server 1 field, enter the IP address of the primary NTP server to be used for clock settings on your Server. • In the Server 2 field, enter the IP address of the secondary NTP server. The time from this server will be used by your Server if the IP address for the primary server fails to be accessed by your Server.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Network Diagnostics screen The Network Diagnostics screen displays when the Diagnostics option is selected from the Network menu. This screen is used to help you identify and resolve problems with your network configuration, using the ping and trace route utility tools. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Ping The ping utility is used for verifying whether the Server can communicate with a machine at a given IP address within the network, and the speed of the network connection. 1. In the Ping frame, enter the IP address or host name of the specific Internet address to be contacted (pinged). 2. Click the Ping button to display the results found by the Server, as shown on the sample screen: Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER TIP: If the machine cannot be contacted, be sure the ping feature on that machine is turned on. NOTE: To ping another IP address, click the Back button in your browser window, then click the Clear button in the Ping frame, and follow the procedures documented in this sub-section. Trace Route If the ping utility was not able to help you diagnose the problem with your network configuration, you should use the trace route utility.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Fig. 1:2-11 Trace Route results As indicated by the results for the sample entry, the packet made 30 hops. For each line in the report, the hop number displays, followed by the IP address or host name; the IP address in parentheses; and the maximum, minimum, and average response time in milliseconds.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER SNMP screen The SNMP screen displays when the SNMP option is selected from the Network menu. This feature lets the global administrator use a third party Simple Network Management Protocol (SNMP) product for monitoring and managing the working status of the ER's Internet reporting on a network. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Enable SNMP The Monitoring mode is “Off” by default. To enable SNMP, click Enable in the Monitoring Mode frame. As a result, all elements in this window become activated. Set up Community Token for Public Access Enter the password to be used as the Community token for public access. This is the password that the management console would use when requesting access. Create, Build the Access Control List 1.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Server Menu The Server pull-down menu includes options for setting up processes for maintaining the Server. These options are: Backup, Self-Monitoring, SMTP Server Setting, Server Status, Secure Access, Software Update, Software Update Setting, Shut Down, NIC Mode, Web Client Server Management, and Hardware Failure Detection. NOTES: The Software Update Setting option is only available if the R3000 unit is set up in the Stand Alone mode.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Backup screen The Backup screen displays when the Backup option is selected from the Server menu. This screen is used for setting up the password for the remote server’s FTP account, for executing an immediate backup on the ER Server, and for performing a restoration to the database from the previous backup run. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Although automatic backups to a local ER hard drive are scheduled nightly by default, it is important that the ER administrator implements a backup policy to ensure data integrity and continuity in the event of any possible failure scenario. This policy should include frequent, remote backups, such that raw logs and ER database files are available for restoration without relying on the ER’s hard drives.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Set up/Edit External Backup FTP Password In order to back up the ER Server’s database to a remote server, an FTP account must be established for the remote server. NOTE: In the External Backup FTP Account frame, the login name that will be used to access the remote server displays in the Username field. This field cannot be edited. 1. In the Password field, enter up to eight characters for the password.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER When performing a manual backup, the ER’s database is immediately saved to the internal backup drive. From the remote server, the backup database can be retrieved via FTP, and then stored off site. TIP: 8e6 recommends executing an on demand backup during the lightest period of system usage, so the Server will perform at maximum capacity. 1.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Perform a Restoration to the ER Server There are two parts in performing a restoration of data to your ER Server. Part one requires data to be loaded on the remote server and then FTPed to the ER Server. Part two requires the FTPed data to be restored on the ER Server. NOTE: Before restoring backup data to the ER Server, be sure you have enough space on the ER Server. Data that is restored to the ER Server will automatically include indexes.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Self Monitoring screen The Self Monitoring screen displays when the Self-Monitoring option is selected from the Server menu. This screen is used for setting up and maintaining e-mail addresses of contacts who will receive automated notifications if problems occur with the network. Possible alerts include situations in which a daemon stops running, software fails to run, corrupted files are detected, or a power outage occurs. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View a List of Contact E-Mail Addresses If this feature is currently activated, the e-mail address of the Master Administrator displays on this screen, along with any other contacts set up as Choice one - four. Set up and Activate Self-Monitoring 1. Click the radio button corresponding to YES. 2. Enter the Master Administrator’s E-Mail Address. 3.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER SMTP Server Setting screen The SMTP Server Setting screen is used for entering settings for the Simple Mail Transfer Protocol that will be used for sending email alert messages to specified administrators. Fig. 1:2-16 SMTP Server Setting screen Enter, Edit SMTP Server Settings 1. Enter the SMTP Server name, for example: mail.logo.com. 2. By default, the SMTP Port number used for sending email is 25.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 3. By default, the Email queue size is 50. This can be changed to specify the maximum number of requests that can be placed into the queue awaiting an available outbound connection. 4. In the From Email Address field, enter the email address of the server that will be sending alert email messages to designated administrators. 5. By default, Authentication is disabled.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 3. Click OK to close the pop-up box and to process your request. If all SMTP settings are accepted, the test email should be received at the specified address. Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View the Status of the Server The Product Version number of the software displays at the top of the screen, along with the date that software version was implemented.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Secure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu. This screen is primarily used by 8e6 technical support representatives to perform maintenance on your Server, if your system is behind a firewall that denies access to your Server. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Activate a Port to Access the Server 1. After the administrator at the customer’s site authorizes you to use a designated port to access their Server, enter that number at the Port # field. 2. Click the Start button to activate the port. This action enters the port number in the list box above, replacing the text: “No connection”. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Terminate a Port Connection 1. After maintenance has been performed on the customer’s Server, select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the port connection. This action removes the port number from the list box. Terminate All Port Connections If more than one port is currently active on the customer’s Server and you need to terminate all port connections, click the Stop All button.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Software Update screen The Software Update screen displays when the Software Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6, and for viewing a list of software updates that are available and/or previously installed on the Server. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame. For each installed software update, the Date installed (YYYY/MM/DD), and software update Name and Description display. Uninstall the Most Recently Applied Software Update In the ER Patch History frame, the most recently applied software update can be unapplied by clicking Undo.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Install a Software Update WARNING: Before installing a software update, you must shut off the Server’s software by selecting the Shutdown Software option on the Shut Down screen. (See the Shut Down subsection under the Server menu section in this chapter.) All software updates must be installed in numerical order on your Server.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Apply Now: 1. Click Apply Now to open a dialog box containing information about the software release: Fig. 1:2-23 Software update dialog box 2. Click Yes to open the EULA dialog box: Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 3. After reading the contents of the End User License Agreement, click Yes if you agree to its terms. This action closes the EULA dialog box and begins the software update application process. 4. To determine whether the software update has been successfully applied, click the hyperlink (“here”) beneath the ER Patch History frame in the Software Update screen to open the Patch Log window: Fig. 1:2-25 Patch Log window 5.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTE: After installing the software update, if a message displays that informs you to reboot the Server, you should select the Restart Software option on the Shut Down screen. Software Update Setting screen The Software Update Setting screen displays when the Software Update Setting option is selected from the Server menu. This screen is used for configuring the ER Server to receive software updates.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Specify Proxy Settings 1. In the Proxy Setting frame, by default “Disable” is selected. Click “Enable” if the server is in a proxy server environment. 2. In the Proxy Server field, enter the host name of the proxy server. 3. In the Proxy Port field, enter the port number of the proxy server. 4. In the Username field, enter the username for the proxy account. 5. Enter the same password in the Password and Confirm Password fields.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu. This screen is used to restart or shut down the Server’s software or hardware. Fig. 1:2-27 Shut Down screen Server Action Selections • Restart the Server’s Hardware - The Restart Hardware option should be selected if the Server box needs to be rebooted—for example, when applying certain hardware configurations.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER When the Server is running again, these files are FTPed to the Server. • Shut Down the Server’s Hardware - The Shutdown Hardware option should only be selected if the Server’s hardware must be completely shut down—for example, if the Server box will be physically relocated. When this option is selected, the Server box shuts off, and files normally FTPed to the Server will be routed to a problem directory in the logging device.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NIC Mode screen The NIC Mode screen displays when the NIC Mode option is selected from the Server menu. This screen lets you specify the speed for the ER’s Network Interface Card settings so that the ER can communicate with the network switch or hub. Fig. 1:2-28 NIC Mode screen By default the NIC mode for LAN1 and LAN2 is set to “Auto”.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View the NIC Negotiation To verify or correct the negotiation for a NIC, click View NIC Negotiation to open a window containing results from the mii-tool and the ethtool about the status of the NIC mode(s): Fig. 1:2-29 NIC Negotiation window Mii-tool checks or sets the status of a network interface's Media Independent Interface (MII) unit. Ethtool is a diagnostic and tuning tool that examines and tunes the NIC.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTE: The status (Up or Down) of the Interface displays to the right of the LAN1 and LAN2 labels. For an Interface with an “Up” status, the Link status (Up or Down) displays to the right of the Interface status. Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu. This screen is used for enabling specified Web Client Server features.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Restart the Web Client Server In the Restart Web Client Server frame, click Restart to restart the Web Client server. As a result of this action, a screen displays with the following message: “The Web Client Server will restart in a few minutes.” Click OK to return to the Web Client Server Management screen. Enable/Disable Web Client Server Access 1.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Hardware Failure Detection screen If using an ERH, HL, or SL unit, the Hardware Failure Detection screen displays when the Hardware Failure Detection option is selected from the Server menu. This screen is used for showing the status of each drive on the RAID server. Fig. 1:2-31 Hardware Failure Detection screen View the Status of the Hard Drives The current RAID Array Status displays for the four hard drives (HD 1, HD 2, HD 3, HD 4).
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER If any of the hard drives has failed, the message “FAIL” displays for the corresponding drive number listed at the right of the screen, and instructions for replacing the hard drive display below: 1. Identify the failed drive based on the information provided on the GUI. 2. Replace the failed drive with your spare replacement drive. 3. Click on the “Rebuild” button on the GUI. 4.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Consolidated ER: Consolidated Mode Setting screen If using a consolidated ER (CER), the Consolidated Mode Setting screen displays when Consolidated Mode Setting is selected from the Server menu. This screen is used for adding, modifying, or removing information about an ER unit on the network designated to be a remote ER to this CER. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Add a Remote ER 1. By default “Add new ER” is selected in the Current ER boxes list box. If this choice is not selected, make this selection. 2. Type in a Name for this remote ER Server. 3. Enter the IP Address of the remote ER. 4. In the Port field, by default, 3306 displays. If necessary, this number can be changed. 5. Click Add to include this information for the remote ER in the Current ER boxes list box.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER The following information displays in this pop-up box: Name of ER; IP Address; Live-data-scope range (using the YYYY-MM-DD HH:MM:SS - YYYY-MM-DD HH:MM:SS format), and Most recent rollup date (using the YYYY-MM-DD HH:MM:SS format). 3. Click OK to close the pop-up box. Edit Settings for a Remote ER 1. Select the remote ER from the Current ER boxes list box to display the remote ER’s Name, IP Address, and Port number in the fields below. 2.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Database Menu The Database pull-down menu includes options for configuring the database. These options are: IP.ID, Username Display Setting, Elapsed Time, Page Definition, Tools, Expiration, NAS Status, Optional Features, and User Group Import. NOTE: On a consolidated ER (CER), only the following options are available: Tools, Expiration, NAS Status, Optional Features, and User Group Import. Some of these screens differ on the CER. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER based on the IP addresses of their machines, their usernames, and/or their machine names. Information set up on this screen is used by the Client when logging a user’s Internet activity. NOTE: This option is not available in a consolidated ER. Fig. 1:2-35 User Name Identification screen with IP.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER As the administrator of the Server, you have the option to either enable or disable this feature for logging users’ activities by usernames, machine names, and/or IP addresses of machines. WARNINGS The ER will generate NetBIOS requests outside the network if IP.ID is activated and if no segment settings have been specified in the configuration of the Web access logging device—causing it to log external traffic.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View the User Name Identification screen There are two frames on this screen: one used for customizing the label that displays in Client reports for unidentified machines, and the other used for specifying username identification (IP.ID) criteria. These frames will be populated if entries were previously made in them.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • Static IP assignment - this option logs a user’s activity by the IP address of the machine used. When selecting this option, the Update button becomes activated. a. Click the Update button to automatically generate a table of static IP addresses and machine names. After this table is created, the message screen displays to confirm the successful execution of this task. b. Click the Back button to return to the User Name Identification screen. 4.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Database menu. This screen is used for configuring the username format imported from raw logs and customizing the username format that displays in reports. NOTE: This option is not available in a consolidated ER. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View the Current Username Display Setting In the Current Username Display Setting frame, the current username format displays—if previously entered in the Display username field and saved on this screen. Modify the Username Display Setting In the Modify Username Display Setting frame, make selections from list boxes and apply results for the new username format to be displayed in the report. 1.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER 4. Click Add to include your selection in the Display username field below. NOTE: Follow steps 3 and 4 for each field to be added to the Display username field below. Each additional selection added to the display name is preceded by a backslash ( \ ). 5. Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Page View Elapsed Time screen The Page View Elapsed Time screen displays when the Elapsed Time option is selected from the Database menu. This screen is used for establishing the value—amount of time—that will be used when tracking the length of a user’s stay at a given Web site, and the number of times the user accesses that site. NOTE: This option is not available in a consolidated ER. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Elapsed Time Rules Each time a user on the network accesses a Web site, this activity is logged as one or more visit(s) to that site.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Page Definition screen The Page Definition screen displays when the Page Definition option is selected from the Database menu. This screen is used for specifying the types of pages to be included in the detail report for Page searches. NOTE: This option is not available in a consolidated ER. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Remove a Page Type To remove a page type from the detail report: 1. Select the page extension from the Current page types list box. 2. Click Remove. 3. Click Apply. Add a Page Type To add a page type in the detail report: 1. Enter the New Page Type extension. 2. Click Add to include the extension in the Current page types list box. 3. Click Apply.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu. This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View Diagnostic Reports 1. Choose a report from the pull-down menu (Table Status, Process List, Full Process List, Tables, or Daily Summary). 2. Click the View button to view the selected diagnostic report in a pop-up window: • Table Status - This report contains a list of Client table names, and columns of statistics on each table, such as type, size, number of rows, and time created and updated.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • db Expiration - This log includes information about expiring data on the Server. • db Expire Summary - This log provides a list of data expiration from summary tables. • db Identify - This log provides information about the Server’s action of obtaining user/machine names from name log files and populating the database with these names.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • Patch Log - This log gives information about applied software updates. • MYSQL Log - This log provides information pertaining to the MySQL server. • Error Entry - R2k - This log displays a list of R2000 query errors. • Error Entry - R3k - This log displays a list of R3000 query errors. 3. Click the “X” in the upper right corner of the pop-up window to close the window.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu. This screen shows statistics on the amount of data currently stored on the Server box, and provides an estimated date when that data will expire.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTES: On a consolidated ER (CER), several of the statistics shown in a standard ER are not included since this information is not pertinent to the CER. Though the database is backed up automatically each day, under certain circumstances you may need to perform a manual backup to the internal backup drive, and then save this data off site.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • Expire - pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage. When the hard drive reaches its maximum data storage capacity, indexes from the oldest week of data stored on the Server are dropped, or “expired” from the Server. Thereafter, when more space is needed on the Server, the oldest week of non-indexed data “expires.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View Data Storage Statistics In the Status section of this screen, the date and time of the last database expiration displays in the Status bar. The date displays in the YYYY-MM-DD format, and the time displays in military time (01-24 hours) using the HH:MM:SS time format.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NOTE: This field does not display on a consolidated ER. • Current archive data (yearweekno/date scope) - the range of dates and times of archive data currently stored on the Server. The first line displays the range of year(s) and weeks in the YYYYWW format, where “Y” represents the year, and “W” represents the week number in that year (01-52).
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • Average disk usage per day - this field only displays on the consolidated ER and shows the average percentage of disk space used each day. • Target percentage of live data - the percentage of live data to be stored on the Server. If this figure is 100, only live data will be stored. If this figure is less than 100, the remaining percentage to be stored will be archive data.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER your specifications. This number is affected by the hits/ day on the Server, and the maximum number of weeks of data the Server is able to hold. The number of weeks of archive data to be stored can be changed by making a new entry in the Percentage of live data field in the Change Settings section of this screen, and saving the result of your calculations that displays below in the Estimated total week(s) of archive data field.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future. By making an entry in this section of the screen, you dictate how data on the box will expire. 1. At the Hits/day field, the number of hits on the Server per day displays. This is the same figure that displays in the Last 8 weeks hits/day average field in the Status section above.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • the figure saved in the Percentage of live data field displays in the Target percentage of live data field in the Status section • the figures displayed in the Estimated total week(s) of live/archive data fields display in the Estimated total week(s) of live/archive data fields in the Status section • the Estimated number of week(s) until next expiration field may display a new figure, based on the new settings you saved.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER NAS Status screen The NAS Status screen displays when the NAS Status option is selected from the Database menu. This screen is used for verifying the status of the Network Attached Storage (NAS) device. The NAS is used for storing ER data that otherwise might be lost from the ER Server when reaching its maximum data storage capacity. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER View NAS Status Information One of the following informational messages displays on this screen, depending on whether or not a NAS device is attached to the ER: • This ER does not have a NAS device attached. NAS Ping Status: N/A • This ER has a NAS device attached. NAS Ping Status: OK • This ER has a NAS device attached. NAS Ping Status: FAILED If the “FAILED” message displays, verify that the NAS is properly connected to the ER.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Enable Search String Reporting If Search String Reporting is enabled, detail drill down reports display the full search string content typed into a search engine text box for search sites such as Google, Yahoo!, MSN, AOL, Ask.com, YouTube.com, and MySpace.com. NOTE: This feature is not available on a consolidated ER. 1. Click the radio button corresponding to “ON” to let search string entries display in drill down reports. 2.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER algorithm, an end user could never have more than 24 hours of Web time within a given 24-hour period. 1. Click the radio button corresponding to “ON” to make the Wall Clock Time Report selection available in an administrator’s Custom Reports menu. 2. Click Apply to apply your setting. NOTE: Since Wall Clock Time reports are processed each night, any changes made to settings today will not effective until the following day.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER Enable, Configure Password Security Option In the Password Security Options frame, passwords for accessing the Administrator console or Web Client can be set to expire after a specified number of days, and/or lock out the user from accessing the Administrator console and Web Client after a specified number of failed password entry attempts within a defined interval of time. 1.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER • OFF - Choose this option if the user will not be locked out by username after entering the incorrect password.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER User Group Import screen The User Group Import screen displays when the User Group Import option is selected from the Database menu. This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server, for performing a user group import on demand, and for viewing on demand user group import criteria. Fig.
ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER WARNING: Be sure to import users and user groups whenever modifications are made to usernames in the Username Display Setting screen. See the Username Display Setting screen for information on modifying usernames. Import User Groups NOTE: R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server. 1. Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER. 2.
TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT TECHNICAL SUPPORT / PRODUCT WARRANTIES Technical Support For technical support, visit 8e6 Technologies’s Technical Support Web page at http://www.8e6.com/support.html, or contact us by phone, by e-mail, or in writing. Hours Regular office hours are from Monday through Friday, 8 a.m. to 5 p.m. PST. After hours support is available for emergency issues only.
TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT Office Locations and Phone Numbers 8e6 Corporate Headquarters (USA) 828 West Taft Avenue Orange, CA 92865-4232 USA Local Fax Domestic US International : : : : 714.282.6111 714.282.6116 1.888.786.7999 +1.714.282.6111 8e6 Taiwan 7 Fl., No. 1, Sec. 2, Ren-Ai Rd. Taipei 10055 Taiwan, R.O.C.
TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT Support Procedures When you contact our technical support department: • You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly. • If your issue needs to be escalated, you will be given a ticket number for reference, and a senior-level technician will contact you to resolve the issue.
TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year (the “Warranty Period”) from the date of delivery. This standard Warranty Period applies to both new and refurbished equipment for a period of one year from the delivery date.
TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 server customers. An after hours technician can be reached by voice line. Technical support information: Online: http://www.8e6.com/support.html Toll Free: 888-786-7999, press 3 Telephone: 1+714-282-6111, press 3 E-mail: support@8e6.
TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES Extended Warranty (optional) The extended warranty applies to hardware and software of the product(s) except any misuse or modification of the product(s), or product(s) located outside of the United States. The extended warranty does not include new product upgrades. Hardware parts will be furnished as necessary to maintain the proper operational condition of the product(s).
APPENDICES SECTION APPENDIX A APPENDICES SECTION Appendix A Evaluation Mode By default, the ER Server and Client are set to the evaluation mode. This appendix explains how to use the ER Server in the evaluation mode, and how to activate the ER Server to function in the activated mode. Administrator Console After logging on the Server, the ER Status pop-up box opens to inform you that the ER unit is currently in the evaluation mode: Fig.
APPENDICES SECTION APPENDIX A You have the option to either use the ER unit in the evaluation mode, or change the evaluation mode in one of two ways—by extending the evaluation period, or by activating the unit so that it can be used in the activated mode. NOTE: The message: “EVALUATION MODE - MAX DATA STORAGE ‘X’ WEEKS” also displays at the top of the Expiration screen in the Administrator console.
APPENDICES SECTION APPENDIX A Use the Server in the Evaluation Mode To use the unit in the evaluation mode, click the "X" in the upper right corner of the ER Status pop-up box to close it. Expiration screen In the evaluation mode, the Expiration screen can only be used for viewing data storage statistics, and not for modifying data storage capacity criteria. Fig.
APPENDICES SECTION APPENDIX A When the Server is in the evaluation mode, the following message displays at the top of the screen: “Evaluation Mode – Max Data Storage ‘X’ Weeks” (in which ‘X’ represents the maximum number of weeks in the ER’s data storage scope). Since the evaluation period is set for a fixed time period, you cannot make adjustments to the amount of data that will be stored on the Server. Thus, the Save button is not included at the bottom of the screen.
APPENDICES SECTION APPENDIX A Fig. A-3 Activation Page pop-up box Activation Page 1. In the Activation Page pop-up box, the Hostname of the Server, IP address, and Mac Address (Media Access Control address) display. 2. Call 8e6 Technologies at either 714-282-6111 or 1-888786-7999, and speak to a technical support representative about changing the evaluation mode. The technical support representative will ask you for the following information: a. Hostname, IP address, and Mac Address. b.
APPENDICES SECTION APPENDIX A 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X’ represents the number of weeks in the new evaluation period. • If activating the unit, the following message displays: “Your box has been activated!” 5. Click CLOSE to close the Activation Page pop-up box.
APPENDICES SECTION APPENDIX B Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/her workstation will need to disable pop-up blocking in order to use the Client. This appendix provides instructions on how to disable popup blocking software for the following products: Yahoo! Toolbar, Google Toolbar, AdwareSafe, and Windows XP Service Pack 2 (SP2).
APPENDICES SECTION APPENDIX B 2. Choose Always Allow Pop-Ups From to open the Yahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allow button. 4. Click Allow to move the selected source to the Always Allow Pop-Ups From These Sources list box. 5. Click Close to save your changes and to close the dialog box.
APPENDICES SECTION APPENDIX B Google Toolbar Pop-up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass, go to the Google Toolbar and click the # blocked icon: Fig. B-3 # blocked icon enabled Clicking this icon toggles to the Site pop-ups allowed icon, adding the Client to your white list: Fig.
APPENDICES SECTION APPENDIX B AdwareSafe Pop-up Blocker Disable Pop-up Blocking AdwareSafe’s SearchSafe toolbar lets you toggle between enabling pop-up blocking (# popups blocked) and disabling pop-up blocking (Popup protection off) by clicking the popup icon. 1. In the IE browser, go to the SearchSafe toolbar and click the icon for # popups blocked to toggle to Popup protection off. This action turns off pop-up blocking. 2.
APPENDICES SECTION APPENDIX B Windows XP SP2 Pop-up Blocker This sub-section provides information on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE browser. Use the Internet Options dialog box 1. From the IE browser, go to the toolbar and select Tools > Internet Options to open the Internet Options dialog box. 2. Click the Privacy tab: Fig. B-5 Enable pop-up blocking 3.
APPENDICES SECTION APPENDIX B Use the IE Toolbar In the IE browser, go to the toolbar and select Tools > Popup Blocker > Turn On Pop-up Blocker: Fig. B-6 Toolbar setup When you click Turn On Pop-up Blocker, this menu selection changes to Turn Off Pop-up Blocker and activates the Pop-up Blocker Settings menu item. You can toggle between the On and Off settings to enable or disable pop-up blocking.
APPENDICES SECTION APPENDIX B Add the Client to the White List There are two ways to disable pop-up blocking for the Client and to add the Client to your white list. Use the IE Toolbar 1. With pop-up blocking enabled, go to the toolbar and select Tools > Pop-up Blocker > Pop-up Blocker Settings to open the Pop-up Blocker Settings dialog box: Fig. B-7 Pop-up Blocker Settings 2. Enter the Address of Web site to allow, and click Add to include this address in the Allowed sites list box.
APPENDICES SECTION APPENDIX B Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked popups or allowing pop-ups from a specified site. Set up the Information Bar 1. Go to the toolbar and select Tools > Pop-up Blocker > Pop-up Blocker Settings to open the Pop-up Blocker Settings dialog box (see Fig. B-7). 2. In the Notifications and Filter Level frame, click the checkbox for “Show Information Bar when a pop-up is blocked.” 3.
APPENDICES SECTION APPENDIX B 3. Click Yes to add the Client to your white list and to close the dialog box. NOTE: To view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7) and see the entries in the Allowed sites list box.
APPENDICES SECTION APPENDIX C Appendix C RAID Maintenance This appendix pertains to ER “H”, “SL”, and “HL” servers and is divided into three parts: Hardware Components, Server Interface, and Troubleshooting—in the event of a failure in one of the drives, power supplies, or fans. NOTE: As part of the ongoing maintenance procedure for your RAID server, 8e6 recommends that you always have a spare drive and spare power supply on hand.
APPENDICES SECTION APPENDIX C Part 2: Server Interface LED indicators in SL and HL units On an “SL” and “HL” unit, the following LED indicators for software and hardware status monitoring display on the left side of the front panel: • LOG = Log Download Status • RAID = Hard Drive Status • DB = Database Status • UPDT = Software Update Status 130 8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE
APPENDICES SECTION APPENDIX C LED Indicator Chart Below is a chart of LED indicators in the “SL” and “HL” unit: LED Indicator Color Condition Description LOG Green On Downloading a log -- Off No log download detected Green On RAID mode enabled and running -- Off RAID mode is inactive Red On Hard drive fault or failure Green On Database is active Red On Database in inactive Amber On Software update detected -- Off No software update detected RAID DB UPDT 8E6 TECHNOLOGIES,
APPENDICES SECTION APPENDIX C Front control panels on H, SL, and HL units Control panel buttons, icons, and LED indicators display on the right side of the front panel. The buttons let you perform a function on the unit, while an LED indicator corresponding to an icon alerts you to the status of that feature on the unit.
APPENDICES SECTION APPENDIX C Overheat/Fan Fail (icon) – This LED is unlit unless the chassis is overheated. A flashing red LED indicates a fan failure. A steady red LED (on and not flashing) indicates an overheating condition, which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm. NIC2 (icon) – A flashing green LED indicates network activity on LAN2. The LED is a steady green with link connectivity, and unlit if there with no link connectivity.
APPENDICES SECTION APPENDIX C Rear panels on H and HL units UID (LED indicator) – On the rear of the “H” or “HL” chassis, to the left of the power supplies, a steady blue UID LED indicator displays when the UID button on the control panel is pressed. This LED remains lit until the UID button is pressed again. Power Supplies (LED indicators) – The power supplies are located at the right on the rear of the chassis. An LED indicator is located above each of the power plugs.
APPENDICES SECTION APPENDIX C Part 3: Troubleshooting The text in this section explains how the server alerts the administrator to a failed component, and what to do in the event of a failure. Hard drive failure Step 1: Review the notification email If a hard drive fails, a notification email is sent to the administrator of the server. This email identifies the failed hard drive by its number (HD 1, HD 2, HD 3, or HD 4).
APPENDICES SECTION APPENDIX C Step 2: Verify the failed drive in the Admin console The Hardware Failure Detection screen in the Administrator console is accessible via the Server > Hardware Failure Detection menu selection: Fig. C-2 Hardware Failure Detection screen The Hardware Failure Detection screen displays the current RAID Array Status for the four hard drives (HD 1, HD 2, HD 3, and HD 4) in text that appears at the right of the screen.
APPENDICES SECTION APPENDIX C Before taking any action in this screen, proceed to Step 3. Step 3: Replace the failed hard drive After verifying the failed hard drive in the Administrator console, go to the server to replace the drive. Press the red release button to release the handle on the carrier, and then extend the handle fully and pull the carrier out towards you. Replace the failed drive with your spare replacement drive.
APPENDICES SECTION APPENDIX C Step 4: Rebuild the hard drive Once the failed hard drive has been replaced, return to the Hardware Failure Detection screen in the Administrator console, and click Rebuild to proceed with the rebuild process. WARNING: When the RAID array reconstruction process begins, the message “Enterprise Reporter Functionality Suspended, Drive Rebuild in Process” displays and the hard drive becomes inaccessible.
APPENDICES SECTION APPENDIX C Step 3: Replace the failed power supply Remove the failed power supply by locating the red release tab (1) and pushing it to the right (2), then lifting the curved metal handle and pulling the power supply module towards you (3). Note that an audible alarm sounds and the LED is unlit when the power supply is disengaged. Replace the failed power supply with your spare replacement power supply.
APPENDICES SECTION APPENDIX C Fan failure Identify a fan failure A flashing red LED indicates a fan failure. If this displays on your unit, contact Technical Support for an RMA (Return Merchandise Authorization) number and for instructions on returning the unit to 8e6. A steady red LED (on and not flashing) indicates an overheating condition, which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm.
INDEX A Access Client 68 add/edit/delete administrators 16 Add/Edit/Delete Administrators screen 23 administrator e-mail contact setup 47 log in to Server 16 Administrator console 19 alert box, terminology 4 archive data setup on Server 90 terminology 91 B back up data internal on demand backup 44 to remote server 45 backup procedures 42 Backup screen 42 Block Request Count 102 Box Mode screen 21 button, terminology 4 C checkbox, terminology 4 Client 1, 8, 15, 19, 21, 32, 75, 77, 98 diagnostic reports 87
INDEX D data storage setup 90 Database Menu 74 database status logs 86 Date Scope Expiration screen 90 diagnostic reports 86 Diagnostics 35 dialog box, terminology 4 disable pop-up blockers 120 E Elapsed Time 82 expiration 92 Expiration screen 90 expire data from Server 90 passwords 104 terminology 92 F field, terminology 5 File Transfer Protocol (FTP) 8, 44, 63 frame, terminology 5 FTP (File Transfer Protocol) 8, 44, 45, 46, 63 G generate static table of IP addresses, machine names 78 H hardware 10 Ha
INDEX I install Server patch 58 Internet Explorer 11, 123 IP.
INDEX O Object Count 103 Optional Features screen 100 P Page Count 103 Page Definition screen 84 Page View Elapsed Time screen 82 password create for Administrator GUI 16 create for remote server’s FTP account 44 security option 104 patch Server 56 unapply 57 Ping 36 pop-up blocking, disable 120 pop-up box/window, terminology 5 Product Warranties section 111 Proxy Setting 62 pull-down menu, terminology 5 Q Quick Start Guide 8, 12, 100 R R3000 1, 41, 61, 106 radio button, terminology 6 RAID 69, 129 Regio
INDEX elapsed time 83 expiration 92 S screen, terminology 6 Search String Reporting 102 Secure Access screen 53 Self Monitoring screen 47 Server add, maintain routers 30 download patch 56 perform manual backup 44 restart 63 restore data from previous backup 46 set time 32 set up IP addresses 28 shut down 63 store data, change settings 90 Server Menu 41 Server Status screen 51 Shut Down screen 63 SL server 129 SMTP Server Setting screen 49 SNMP screen 39 software 10 Software Update screen 56 Software Updat
INDEX NTP server settings 33 routing table 31 Server software 56 User Group Import screen 106 User Name Identification screen 74 Username Display Setting screen 79 V view diagnostic reports 87 W Wall Clock Time 102 Web Client Server Management screen 67 window, terminology 7 workstation requirements 11 146 8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE
