Warranty Guide

LIMITED WARRANTY
RESIDENTIAL TYPE WATER HEATER FOR INSTALLATION IN A SINGLE FAMILY DWELLING
When referencing the water heater for service or warranty, please refer to the model number printed on the data plate. Use the table below to
determine the warranty term.
A. WHO IS COVERED
A. O. SMITH WATER HEATER COMPANY AND ITS SUPPLIERS, (herein collectively referred to as “Manufacturer”) warrants only to the
original consumer purchaser (hereinafter “Owner”) of the water heater so long as he or she continuously occupies the single family dwelling in
which this water heater is initially installed for the period specifi ed below. This warranty is not transferable. The warranty is restricted to the
water heater used in a single-family residence in the United States of America. This warranty is reduced to one year if the water heater is used
in a commercial, or industrial application, or if the water heater is used to supply more than one dwelling unit.
B. WHEN IT IS COVERED
The water heater is warranted only when it is installed, operated and maintained in accordance with the printed instructions accompanying
the water heater. A water heater should be installed in such a manner that, if the tank or any connection thereto should leak, the resulting
fl ow of water will not cause damage to the area in which it is installed. A water heater’s temperature and pressure relief valve must be piped
to the nearest drain to avoid damage in the event the valve is actuated. For detailed instructions read the manual accompanying the water
heater and review drawings in the manual.
C. WHAT THE MANUFACTURER WILL DO AND THE PERIOD OF COVERAGE
1. The Inner Tank – If the inner tank leaks within the warranty period listed on the data plate label after the original installation,
Manufacturer will furnish a new water heater of Manufacturer’s then prevailing comparable model. If industry standards,
product improvements or product obsolescence prohibit Manufacturer from furnishing an identical model replacement water
heater under this warranty, the Owner will be furnished with a new water heater of comparable capacity and functionality; however,
the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water heater.
A prior authorization number must be obtained from the Manufacturer before replacing the water heater. This warranty is
limited to one replacement water heater at the original installation site.
2. Component Part – If any component part other than the inner tank proves to Manufacturer’s satisfaction to be defective in material
or workmanship within the warranty period listed on the data plate label, the Manufacturer will furnish the Owner with a
replacement for the defective part(s). This warranty is limited to one replacement component part for each original part. Anode rods
are consumable maintenance parts and are excluded from warranty coverage.
3. Return of Defective Water Heater and Component Parts – Manufacturer reserves the right to examine the alleged defect in the
water heater or component part(s), and it will be the Owner’s obligation (See paragraph D.5) to return the water heater and/or
component part(s) to the Manufacturer.
a. When returning a water heater it must include all component parts and the data plate label.
b. When returning component part(s), they must be individually tagged and identifi ed with the water heater’s product
number model number, serial number, date of purchase and date of installation.
4. Labor – You must fi rst contact our Customer Support Group at the number below to determine if service is necessary. An allowance for
labor will be provided if the service provider that we referred to you determines that the warranty claim is due to a defect in materials or
workmanship. If it is determined that the product or part is not defective, that it was installed incorrectly or not properly maintained, labor
and service are not covered and are your responsibility.
D. WHAT THIS WARRANTY DOES NOT COVER
1. THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED (WHETHER WRITTEN
OR ORAL), INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
2. MANUFACTURER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES OR EXPENSES,
ARISING, DIRECTLY OR INDIRECTLY, FROM ANY DEFECT IN THE WATER HEATER OR THE USE OF THE WATER HEATER.
3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater or component
part(s) or from its use.
4. Manufacturer shall not be liable under this warranty and this warranty shall be void and have no effect if the following events occur:
a. The water heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or
b. The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulations
or in their absence, with the latest issue of the National Fuel Gas Code Z223.1, and/or National Electric Code; or
c. The water heater is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if
the water heater has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer; or
d. The water heater or any of its component parts are damaged or fails from operation with an empty or partially empty tank (such as,
but not limited to elements burned out in a dry tank); or
e. The water heater or any part has been under water; or
f. The water heater is exposed to highly corrosive atmospheric conditions; or
g. The water heater is not continuously supplied with potable water; or
h. The water heater replacement is requested for reasons of noise, taste, odor, discoloration and/or rust; or
Warranty Code: 6 9 12
Tank Warranty Term: 6 Years 9 Years 12 Years
Parts Warranty Term: 6 Years 9 Years 12 Years
Labor Warranty Term: 1 Years 2 Years 3 Years
MODEL NUMBER EXAMPLE: E6-30H45DV
Warranty Code
(Continued on back)
October 2016 20005366060 (00) 100277336 (A)
MODEL NUMBER EXAMPLE: G6-T3030NV
Warranty Code