CheetahAccess Wireless Gateway Quick Installation Guide

Troubleshooting
A-2
Network Connection Problems
Cannot ping the
CheetahAccess Wireless
Gateway from the attached
LAN, or the CheetahAccess
Wireless Gateway cannot
ping any device on the
attached LAN
• Verify that IP addresses are properly configured. For most
applications, you should use the CheetahAccess Wireless
Gateway’s DHCP function to dynamically assign IP addresses to
any host on the attached LAN. However, if you manually configure
any IP addresses on the LAN, verify that the same network address
(network component of the IP address) and subnet mask are used
for both the CheetahAccess Wireless Gateway and attached LAN
devices.
• Be sure the device you want to ping (or from which you are pinging)
has been configured for TCP/IP.
Mobile users cannot access
the CheetahAccess Wireless
Gateway
• Make sure that the CheetahAccess Wireless Gateway and all mobile
users are configured to use the same radio channel, wireless
domain (SSID), and encryption keys.
• Ensure that all mobile users are within range of the CheetahAccess
Wireless Gateway as specified in Appendix C.
Management Problems
Cannot connect using the
Web browser
• Be sure to have configured the CheetahAccess Wireless Gateway
with a valid IP address, subnet mask and default gateway.
• Check that you have a valid network connection to the
CheetahAccess Wireless Gateway and that the port you are using
has not been disabled.
• Check network cabling between the management station and the
CheetahAccess Wireless Gateway.
Forgot or lost the password • Press the “Reset” button on the rear panel to restore the factory
defaults.
Printer Server
The printer cannot print or
prints garbage
• Make sure the parallel cable between the CheetahAccess Wireless
Gateway and printer is connected and is in good condition
Troubleshooting Chart
Symptom Action