Aspire 5920G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire Chapla service guide.
Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating system T Genuine Windows® VistaTM Capable T Genuine Windows® VistaTM Home Basic / Home Premium / Ultimate / Business Edition T Genuine Windows® XP Home / Professional Edition (Service Pack 2) T Genuine Windows® XP Media Center / Tablet Edition T Genuine Windows® 2000 (Service Pack 4) NOTE: Windows® VistaTM Capable PCs come with Windows® XP installed, and can be upgraded to Windows® VistaT
Audio T Intel® High Definition audio support T Two built-in Acer 3DSonic stereo speakers (1W) T Realtek ALC268 Audio Code with Dolby® T Sound Blaster ProTM and MS Sound compatible T Built-in microphone T VoIP-enabled Storage subsystem T One or two 60/80/100/120 GB Serial ATA hard disk drive, supporting Ultra DMA100 S.M.A.R.
Chapter 1 T Fast infrared (FIR) port T External display (VGA) port T S-video/TV-out (NTSC/PAL) port T Headphones/speaker/line-out port with S/PDIF support T Microphone-in jack T Line-in jack T Ethernet (RJ-45) port T Modem (RJ-11) port T DC-in jack for AC adaptor T 3G SIM Card slot (optional) T TV-in port (optional) T RF-in port (optional) 3
Environment T Temperature: t Operating: 5ºC to 35ºC t Non-operating: -20ºC to 65ºC T Humidity (non-condensing): t Operating: 20%~80% t Non-operating: 20%~80% 4 Chapter 1
System Block Diagram Chapter 1 5
Board Layout Top View 4 5 1 2 7 6 3 8 13 10 9 11 14 15 17 12 16 18 21 20 19 22 24 23 25 6 26 27 28 30 29 1 CN15 Battery Connector 16 CN26 IEEE 1394 Connector 2 U22 CPU Socket 17 CN28 Optical Disk Drive Connector 3 CN20 Fan Connector 18 CN30 4 CN13 VGA Jack 19 U34 South Bridge 5 CN14 Ethernet Controller 20 U32 Audio Codec 6 CN18 USB Connector 21 U31 7 CN19 Wireless LAN Card Connector 22 CN32 8 PJ1 DC-IN Connector 23 CN39 9 CN25 DIMM Socket
Bottom View 1 2 3 5 4 6 7 8 9 10 11 12 13 15 14 17 16 19 18 20 21 1 CN2 2 CN1 LCD Connector 3 CN3 MDC Connector 14 U11 4 CN5 Email Board Connector 15 U10 Winbond Touchpad Connector 5 CN4 Power Board Connector 16 CN16 Subwoofer Connector 6 CN6 Keyboard Connector 17 CN11 MSC Connector 7 U4 Audio Codec 18 U19 8 U6 DDR2 SDRAM IC 19 CN12 9 CN7 Bluetooth Connector 20 LED2 HDD LED 10 CN8 Wireless Connector 21 LED3 Battery LED 11 U8 Chapter 1 12 U7
Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View # 8 Icon Item Description 1 Built-in camera 0.3 megapixel web camera for video communication. 2 Microphone Internal microphone for sound recording. 3 Power button Turns the computer on and off. 4 Speaker Left and right speakers deliver stereo audio output.
5 Wireless communication button/indicator Enables/disables the wireless function. Indicates the status of wireless LAN communication. 6 WWW/E-mail buttons Button to launch your internet browser and e-mail reader. 7 Bluetooth® communication button/ indicator Enables/disables the Bluetooth® function. Indicates the status of Bluetooth communication. 8 Keyboard For entering data into your computer. 9 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
5 Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman). 6 Microphone-in jack Accepts input from external microphones. 7 Headphones/speaker/ line-out jack with S/PDIF support Connects to audio line-out devices (e.g., speakers, headphones). 8 Volume control Increases and decreases the volume. Left View # 10 Icon Item Description 1 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector).
Right View # Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). 2 Optical disk access indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the optical disk from the drive. 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 5 USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base view # Item Description 1 Battery bay Houses the computer’s battery pack. 2 Battery lock Locks the battery in position. 3 Battery release latch Releases the battery for removal. 4 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. 5 System fan Enables the motheboard to stay cool, even after prolonged use. 6 Memory compartment Houses the computer’s main memory.
Icon Function Icon Description Function Description HDD Indicates when the hard disc or optical drive is active. Num lock Lights when Num Lock is activated. Cap lock Lights when Cap Lock is activated Power Lights up when the computer is on. Battery Lights up when the battery is being charged. Bluetooth Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of wireless LAN communication. NOTE: 1. Charging: The light shows amber when the battery is charging. 2.
Launch key Default application Acer Empowering Technology (user-programmable) Web browser Internet browser (user-programmable) Mail Email application (user-programmable) P User-programmable Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock + When Num Lock is on, the embedded keypad is in numeric mode.
Key Icon Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Search: All Files dialog box. + Opens the Run dialog box. + Minimizes all windows. + action.
Hot Key Icon Function Description + Display toggle Switches display output between the display screen, external monitor (if connected) and both. + Screen blank Turns the display screen backlight off to save power. Press any key to return. + Touchpad toggle Turns the internal touchpad on and off. + Speaker toggle Turns the speakers on and off. + Volume up Increases the speaker volume. + Volume down Decreases the speaker volume.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T T T T T T T T Acer eNet Management hooks up to location-based networks intelligently. Acer ePower Management extends battery power via versatile usage profiles. Acer ePresentation Management connects to a projector and adjusts display settings conveniently.
Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information.
Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter mode) The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported.
Battery status For real-time battery life estimates based on current usage, refer to the time shown in the “Remaining Battery Life” field. For additional power options, click “More Power option”. Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5.
Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook. The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption.
Chapter 1 23
Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data cannot be stolen while your notebook is unattended. T T T T Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system.
Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: T T T Password protection. Recovery of applications and drivers. Image/data backup: T T Back up to HDD (set recovery point). T Back up to CD/DVD.
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: T T Provides a simple graphical user interface for navigating. Displays general system status and advanced monitoring for power users.
No. Item 1 Lens 2 Power indicator 3 Rubber grip (selected models only) Launching the Acer OrbiCam To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen. OR Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window appears. Changing the Acer OrbiCam resolution To change the capture resolution, click the displayed resolution button to select the desired resolution.
Note: Using the System Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, firstStart ensureControl that the second is connected, then Panelmonitor Display Note: select Start, Control Panel, Display and click on Settings.
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value.Note: Note: Launch Manager Launch Manager allows"Easy-launch you to set the four easy-launch buttons buttons" on page 24 (see their locations mentioned in “EasyLaunch Buttons”). You can access the Launch Manager by clicking Start > All Programs > Launch Manager to start the application.
Hardware Specifications and Configurations Processor Item Specification CPU type Core Duo processor (4 MB L2 cache, 1.66/1.83/2/2.16 GHz, 800 MHz FSB) or higher Core logic Intel® PM965 Chipset CPU package Intel 479 pin Micro-FCPGA CPU core voltage 0.725~1.25V Intel® TM CPU Fan True Value Table TEST Condition: 35W@Ambient 35 degree C CPU Temperature Fan Speed Acoustic Level Core 0 Core 1 (rpm) (dBA) 86 86 3700 39 88 88 3450 36.5 91 91 3150 34.
System Memory Item Specification Memory controller Built-in Intel PM965 Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket 2GB ® Supports maximum memory size 4GB (by two 1024MB SO-DIMM module) Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 533/667 MHz Supports DIMM voltage 1.8V and 0.
LAN Interface Item Specification Chipset Broadcom 5787M Supports LAN protocol 10/100/1000 Ethernet Giga LAN LAN connector type RJ45 LAN connector location Left side Features Integrated 10/100/1000 BASE-T transceiver Wake on LAN support compliant with ACPI 2.0 PCI v1.1 68pin-QFN package Modem Interface Item Specification Data modem data baud rate (bps) 56K Supports modem protocol V.
Hard Disk Drive Interface Item Drive Format Disks 1 2 2 Spindle speed (RPM) 4200 RPM 4200 RPM 4200 RPM 8192KB 8192KB Performance Specifications Buffer size 2048KB Interface ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATA-6; ATA-6 Max. media transfer rate (disk-buffer, Mbytes/s) 372 350 350 Data transfer rate (host~buffer, Mbytes/s) 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec.
Audio Interface Item Specification Mono or Stereo Stereo Resolution 18 bit stereo full duplex Compatibility HD audio Interface; S/PDIF output for PCM or AC-3 content Sampling rate 44.1k/48k/96k/192kHZ sample rate Internal microphone Yes Internal speaker / Quantity Yes/2(1.5W speakers) Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ10, IRQ11 USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level 2.0 OHCI USB 1.1 and USB 2.
Keyboard Item Specification Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Battery Item Specification Vendor & model name BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAH BATTERY PACK SONY LI-ION 8CELL2.4, 4800MAH BATTERY PACK SIMPLO LI-ION 8 CELL2.4, 4800MAH BATTERY PACK PANASONIC LI-ION 8 CELL2.
LCD 15.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys (wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information Phoenix TrustedCore(tm) Setup Utility Information Main Security Boot CPU Type : CPU Speed : Intel (R) Core(TM)2 Duo CPU 2000 MHz IDE1 Model Name : IDE1 Serial Number : ATAPI Model Name : System BIOS Version: VGA BIOS Version: Serial Number: Asset Tag Number: Produce Name: Manufacturer Name: UUID: ST980811AS xxxxxxxxxxxxxxxxxxxxxx Optiarc DVD RW AD-7530A v0.2412 nVidia 0.84.41.00.08 xxxxxxxxxxxxxxxxxxxxxx Exit T7300 @ 2.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Phoenix TrustedCore(tm) Setup Utility Information Main Security Boot Exit Item Specific Help System Time: [19:03:49] System Date : [04/25/2007] System Memory : 640 KB , , or selects field.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Phoenix TrustedCore(tm) Setup Utility Information Main Security Boot Exit Item Specific Help 42 Supervisor Password Is : User Password Is : Hard Disk Password Status : Clear Clear Clear Set Supervisor Password Set User Password Set Hard Disk Password [Enter] [Enter] [Enter] Password on boot : [Disabled] Supervisor Password controls accesses to the setup utility.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password is Shows the setting of the Supervisor password Clear or Set User Password is Shows the setting of the user password. Clear or Set Hard Disk Password Status Shows the setting of the hard disk password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password.
Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. 4.
If the new password and confirm new password strings do not match, the screen will display the following message.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive, and the CD-ROM in module bay. Phoenix TrustedCore(tm) Setup Utility Information Main Security Boot Exit Item Specific Help Boot priority order: 1: PCI BEV : MBA v9.4.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Phoenix TrustedCore(tm) Setup Utility Information Main Security Boot Exit Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 52 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module B*4 LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter B*2 LCD Assembly LCD Panel G*2 for 15.4" Wireless Antenna Set F*8 (4 on left; 4 on right) LCD Bracket Sets LCD Cable LCD Screw List Item A 54 Description SCREW M2.5*3(NL) Part Number 86.TAVV5.001 B SCREW M2.5*6(NL) 86.TAVV5.002 C SCREW M2.5*10(NL) 86.TAVV5.003 D SCREW M2.5*15(NL) 86.TAVV5.004 E SCREW M2*2.2 86.TAVV5.005 F SCREW M2*3(NL) 86.TAVV5.006 G SCREW M2*4 86.TAVV5.007 H SCREW M3*4(NL) 86.TAVV5.
Removing the Battery Pack 1. Unlock the battery lock (move the battery lock to the right). 2. Slide the battery release latch then remove the battery.
Removing the HDD Modules/ODD Module/Memory/Wireless LAN Card/VGA Board/Thermal Module and the LCD Module To access the intenal laptop components, you have to first remove the back panel. 1. Remove the nine screws fastening the back panel. 2. Lift the back panel up as shown. Removing the HDD Module 3. Pull out the HDD tab. 4. Pull up the HDD module by the two brackets as shown. 5. Pull out the HDD module as shown. Removing the ODD Module 6. Remove the screw fastening the ODD module. 7.
9. Remove the memory from the DIMM socket (If the notebook has two memory, then repeat this step). 10. Disconnect the main and auxiliary antenna from the wireless LAN card. 11. Remove the two screws fastening the wireless LAN card. 12. Take out the wireless LAN card from the main unit. Removing the VGA Board and Thermal Module 13. Remove the four screws fastening the VGA board. 14. Take out the VGA board from the main unit. 15. Disconnect the system fan cable as shown.
16. Unscrew the four spring screws and remove the two screws fastening the thermal module. 17. Remove one screw from inside the battery compartment. 18. Lift the lower case and take out the thermal module from the main unit.
Removing the Keyboard and LCD Module 1. Disconnect the speaker, DC-In, and system fan cables. 2. Turn the notebook over and gently pry up the keyboard as shown. 3. Lift the keyboard up and towards you. 4. Disconnect the keyboard cable from the main board and remove the keyboard from the main unit. 5. Disconnect the media button, Bluetooth and Wireless cables. 6. Turn the notebook over again and remove the fourteen screws securing the lower case assembly to the upper case assembly. 7.
9. Pull out the wireless LAN antennas from the cable holders as shown. 10. Remove the four screws securing the hinges. 11. Detach the LCD module from the main unit.
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Remove the two screws fastening the upper case assembly to the lower case assembly. 2. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly Removing the Power Board 3. Remove the three screws fastening the power board. 4. Disconnect the power board cable as shown. 5. Remove the power board. 6. Disconnect the cable from the power board.
Removing the Subwoofer 10. Disconnect the subwoofer cable from the main board. 11. Remove the four screws fastening the subwoofer. 12. Remove the subwoofer. Removing the MDC Card Module 13. Disconnect the MDC card cable from the main board. 14. Remove the two screws fastening the MDC card module. 15. Remove the MDC card module.
Removing the USB Board 16. Remove the screw fastening the USB board. 17. Lift the USB board and disconnect the USB board cable. 18. Remove the USB board. Removing the CPU 19. Use a flat screwdriver to release the CPU lock (Turn counter clockwise). 20. Remove the CPU from the CPU socket carefully. Removing the Main Board 21. Remove the MIC cable and the screw fastening the main board to the lower case. 22. Remove the main board.
Removing the DC Cable and Jack 23. Turn over the lower case and use a flat screwdriver to gently push the DC jack upwards. 24. Turn the lower case over again and remove the DC cable and jack. Disassembling the Upper Case Assembly Removing the Email Board 25. Remove the protective mylar sheet covering the email board. 26. Disconnect the email board cable and remove the screw fastening the email board. 27. Remove the email board. Removing the Touchpad Board 28. Disconnect the touchpad cables. 29.
Removing the Launch Key Board 31. Remove the four screws fastening the launch key board. 32. Disconnect the launch key board cable as shown. 33. Remove the launch key board and disconnect the cable. Removing the Speaker 34. Remove the speaker cable from the upper case. 35. Remove the four screws fastening the speaker. 36. Remove the speaker.
Disassembling the LCD Module 66 1. Remove the six screw rubbers as shown. 2. Then remove the six screws fastening the LCD bezel. 3. Detach the LCD bezel from the LCD module carefully. 4. Remove the six screws holding the LCD. 5. Detach the two inverter cable connectors from the inverter board. 6. Disconnect the CCD cable connector from the CCD board. 7. Take out the LCD from the LCD panel. 8. Remove the two screws fastening the left LCD bracket and detach it.
9. Remove the two screws fastening the right LCD bracket and detach it. 10. Disconnect the LCD cable from the LCD. 11. Detach the CMOS cable from the LCD cover and remove the CMOS module. Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) case; two on each side. 2. Carefully take out the hard disk drive from the HDD case. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2.
68 Chapter 3
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device: 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board). 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure: Pin 1: +19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see “Undetermined Problems” on page 84. If the voltage is not correct, go to the next step.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in Control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes 006 Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled. Incorrect password is specified.
Error Message List Error Messages Real time clock error FRU/Action in Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Memory size found by POST differed from CMOS Run “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See “Power System Check” on page 69.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 69..
Phoenix BIOS Beep Codes Code Beeps 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control wo
Code 46h Beeps 2-1-2-3 48h POST Routine Description Check ROM copyright notice Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h 58h Set key click if enabled 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display pro
Code Beeps 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h 98h Fixup Multi Processor table 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps D2h POST Routine Description Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
Power-Related Symptoms Symptom / Error Battery can’t be charged Action in Sequence See “Check the Battery Pack” on page 71. Battery pack System board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. Action in Sequence Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 69.): 84 1.
Chapter 5 Jumper and Connector Locations Top View 4 5 1 2 7 6 3 8 13 10 9 11 14 15 17 12 16 18 21 20 19 22 24 23 25 26 27 28 30 29 1 CN15 Battery Connector 16 CN26 IEEE 1394 Connector 2 U22 CPU Socket 17 CN28 Optical Disk Drive Connector 3 CN20 Fan Connector 18 CN30 4 CN13 VGA Jack 19 U34 South Bridge 5 CN14 Ethernet Controller 20 U32 Audio Codec 6 CN18 USB Connector 21 U31 7 CN19 Wireless LAN Card Connector 22 CN32 8 PJ1 DC-IN Connector 23 CN
Bottom View 1 2 3 5 4 6 7 8 9 10 11 12 13 15 14 17 16 19 18 20 21 86 1 CN2 2 CN1 LCD Connector 12 U7 DDR2 SDRAM IC 13 CN9 Card Bus Socket 3 CN3 MDC Connector 14 U11 4 CN5 Email Board Connector 15 U10 Winbond Touchpad Connector 5 CN4 Power Board Connector 16 CN16 Subwoofer Connector 6 CN6 Keyboard Connector 17 CN11 MSC Connector 7 U4 Audio Codec 18 U19 8 U6 DDR2 SDRAM IC 19 CN12 9 CN7 Bluetooth Connector 20 LED2 HDD LED 10 CN8 Wireless Connec
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire Chapla. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Aspire Chapla Exploded Diagram Category No. Part Name and Description Acer Part No. ADAPTER ADAPTER 65W 3 PIN Delta SADP65KB DBRF LF AP.06501.010 ADAPTER LSE - 65W, SLS0335A1957 LF YELLOW LF AP.06506.004 ADAPTER 65W 3 PIN LITE-ON PA1650- AP.06503.013 02 QY LF BATTERY Battery SANYO TM-2007A Li-Ion 3S2P 6 cell 4000mAh Main COMMON Y Cell, IC8030 BT.00603.039 Battery SONY TM-2007A Li-Ion 3S2P6 cell 4000mAh Main COMMON G4E (LIP6233ACPC SY6) BT.00604.
Category No. Part Name and Description Acer Part No. FUNCTION BOARD 55.TG607.001 TOUCHPAD BOARD W/FINGER PRINT 55.TG607.002 USB BOARD 55.TG607.003 LED BOARD 55.TG607.004 PWR CORD V943B30001218008 DANISH 3P 27.A03V7.006 PWR CORD(ISR)1.8M 3PBLK FZ0I0008-038 27.A50V7.002 PWR CORD V50CB3T3012180QD TW110V,3P 27.A99V7.002 POWER CORD(SWI)1.8M 3PBLACK FZ010008-011 27.A99V7.004 POWER CORD(IT) 1.8M 3PBLACK FZ010008-008 27.A99V7.005 POWER CORD(S.A) 1.8M 3BLACK FZ010008-006 27.T48V7.
Category No. Part Name and Description Acer Part No. CASE/COVER/BRACKET ASSEMBLY MIDDLE COVER 42.TG607.001 UPPER CASE FOR FP W/TP, TP CABLE 60.TG607.001 LOWER CASE W/ SPEAKER, MODEM CABLE 60.TG607.002 BASE ODD CAP 42.TG607.002 BASE DUCK RUBBER 42.TG607.003 RAM DOOR 42.TG607.004 TP BRACKET 33.TG607.003 DUMMY PCMCIA CARD 42.TDY07.003 DUMMY 4 IN 1 CARD 42.TG607.005 CPU Intel Core2Dual T7100 PGA 1.8G 2M 800 SLA4A KC.71001.DTP CPU Intel Core2Dual T7300 PGA 2.0G 4M 800 SLA45 KC.73001.
Category No. Part Name and Description Acer Part No. CPU Intel Core2Dual T77500 PGA 2.4G 4M 800 SLA44 KC.77001.DTP DVD/CDRW COMBO MODULE 6M.TG607.007 DVD/CDRW COMBO DRIVE 24X SONY CRX880A LF W/O BEZEL KO.0240E.005 DVD/CDRW COMBO DRIVE 24X HLDS GCC-T10N PATA LF W/O BEZEL KO.0240D.005 ODD BRACKET 33.TG607.004 DVD/CDRW COMBO BEZEL 42.TG607.006 DVD/RW SUPER MULTI MODULE 6M.TG607.008 DVD SUPER MULTI TRAY IN HLDS GSA-T20N LF W/O BEZEL KU.0080D.
Category No. Part Name and Description Acer Part No. 120GB HGST 2.5" 5400RPM SATA HTS541612J9SA00 SURUGA-B LF F/ W: C70P KH.12007.010 120GB TOSHIBA 2.5" 5400rpm 120GB MK1237GSX Gemini BS SATA LF F/ W:DL130J KH.12004.006 120GB WD 2.5" 5400rpm 120GB WD1200BEVS-22RST0 ML80 SATA LF F/W:04.01G04 KH.12008.018 HDD SEAGATE 2.5" 5400rpm 120GB ST9120822AS(9S1133-190) Venus SATA LF F/W:3.ALD KH.12001.031 160GB HGST 2.5" 5400RPM SATA HTS541616J9SA00 SURUGA-B LF F/ W: C70P KH.16007.011 160GB TOSHIBA 2.
Category No. Part Name and Description Acer Part No. Keyboard 12KB-FV1 Chapla Internal Standard 85KS Black Spanish (change +-*/ location) KB.INT00.178 Keyboard 12KB-FV1 Chapla Internal Standard 85KS Black Slovak (change +*/ location) KB.INT00.180 Keyboard 12KB-FV1 Chapla Internal Standard 85KS Black SLO/CRO (change +-*/ location) KB.INT00.181 Keyboard 12KB-FV1 Chapla Internal Standard 84KS Black Russian (change +-*/ location) KB.INT00.
Category No. Part Name and Description Acer Part No. Keyboard 12KB-FV1 Chapla Internal Standard 85KS Black Belgium (change +-*/ location) KB.INT00.204 Keyboard 12KB-FV1 Chapla Internal Standard 84KS Black Arabic/English (change +-*/ location) KB.INT00.205 Keyboard 12KB-FV1 Chapla Internal Standard 84KS Black Israel (change +-*/ location) KB.INT00.190 Keyboard 12KB-FV1 Chapla Internal Standard 85KS Black Slovenia (change +-*/ location) KB.INT00.
Category Chapter 6 No. Part Name and Description Acer Part No. LCD BRACKET W/HINGE - L 33.TG607.001 LCD BRACKET W/HINGE - R 33.TG607.002 LCD MODULE 12.1 WXGA W/ ANTENNA 2 WIRE W/CCD 6M.TG607.002 LCD 12.1 IN. TFT WXGA NON-GLARE AU B121EW03-V5 LF 185NIT 25MS LK.12105.009 LCD INVERTER BOARD 19.TG607.001 LCD CABLE 50.TG607.006 LCD COVER ASSY W/ANTENNA 2 WIRE W/0.3M CCD BISON 60.TG607.006 LCD COVER ASSY W/ANTENNA 2 WIRE W/0.3M CCD SUYIN 60.TG607.007 LCD BEZEL ASSY W/LOGO W/CCD 60.TG607.
Category 96 No. Part Name and Description Acer Part No. LCD BRACKET W/HINGE - R 33.TG607.002 LCD MODULE 12.1 WXGAG W/ ANTENNA 3 WIRE W/ CCD 6M.TG607.004 LCD 12.1 IN. TFT WXGAG GLARE AU B121EW03-V4 LF 185NIT 25MS LK.12105.008 LCD INVERTER BOARD 19.TG607.001 LCD CABLE 50.TG607.006 LCD COVER ASSY W/ANTENNA 3 WIRE W/0.3M CCD BISON 60.TG607.003 LCD COVER ASSY W/ANTENNA 3 WIRE W/0.3M CCD SUYIN 60.TG607.004 LCD BEZEL ASSY W/LOGO W/CCD 60.TG607.005 LCD BRACKET W/HINGE - L 33.TG607.
Category No. Part Name and Description Acer Part No. LCD 12.1 IN. TFT WXGAG GLARE AU B121EW03-V4 LF 185NIT 25MS LK.12105.008 LCD INVERTER BOARD 19.TG607.001 LCD CABLE 50.TG607.006 LCD BRACKET W/HINGE - L 33.TG607.001 LCD BRACKET W/HINGE - R 33.TG607.002 MAINBOARD 965GM SATA UMA W/ CARD READER W/O CPU MEMORY MB.TG606.001 512MB HYNIX DDRII 667 512MB HYMP564S64CP6-Y5 LF KN.5120G.019 512MB NANYA DDRII 667 512MB NT512T64UH8B0FN-3C LF KN.51203.
Category 98 No. Part Name and Description Acer Part No. SCREW M1.6*4.0-I (NI)(NYLOK) 86.FR6V7.003 SCREW M2.0*6-I-BNI(NYLOK) 86.TG607.001 SCREW M2.0*1.8 I (NI)(NYLOK) 86.TG607.002 SCREW M2.0*1.5-I(NI)(ANTI-LOOSE) 86.TG607.003 SCREW M2*5-I(BZN)(NYLOK) 86.TG607.