Information

UK
Limited Product Warranty
1. Coverage of Limited Warranty
1.1 This limited warranty (see “Exclusions” and “Limitations” in Section 2) (“Limited Warranty”) confers upon you specific rights and
remedies against Acer. Please read this document carefully; by making a claim under this Limited Warranty, you will be deemed to have
understood and accepted its terms. Independent of this Limited Warranty, you may have different and more expansive rights and remedies
against the retailer who sold you the Acer product. This Limited Warranty does not operate to limit such rights.
Consumers have legal rights under applicable legislation governing the sale of consumer goods and this Limited Warranty does not
exclude, limit or suspend any such applicable rights. For example, under the Consumer Rights Act 2015, consumers have certain rights and
remedies available to them where goods do not conform to the contract, including where goods are not of satisfactory quality or not as
described. Such remedies include a short-term right to reject the goods, the right to a repair or replacement of the goods and, in certain
circumstances, the right to a price reduction or a final right to reject the goods. The consumer has up to 6 years (or 5 years in Scotland)
within which they may pursue these legal rights and remedies.
1.2 Acer warrants any Acer product, including genuine Acer parts and components (offered as “Options” and/or “Accessories”) which have
been installed in your Acer product at the time of purchase, (collectively, referred to as “System”) first sold to an end-user in a country of
the European Economic Area (the “Territorial Scope”) to be free from defects in materials and/or workmanship under conditions of normal
use for the duration of the warranty period specified on the Limited Warranty card supplied with your System (“Warranty Card”).
It is your responsibility to refuse to accept delivery of any Acer product sold as new when the Acer security seal is broken and to notify the
retailer accordingly.
By accepting an Acer product with a broken seal, you acknowledge that this Limited Warranty does not apply. This does not limit or
exclude your legal rights in relation to goods which do not conform to the contract.
1.3 Acer does not warrant that the operation of any software supplied with your System will be uninterrupted or error-free, or that such
software will meet your individual requirements.
1.4 If you make a claim under this Limited Warranty, Acer will, at its option, repair or replace any defective System or any parts thereof
covered by this Limited Warranty by using new or factory-refurbished parts or Systems. In the event that Acer opts to use factory-
refurbished parts or Systems, they will have performance characteristics equal to those of new products. All exchanged parts and Systems
replaced under this Limited Warranty will become the property of Acer.
1.5 The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase
of the System, is your proof of the date of purchase.
1.6 Warranty services will be performed based on the primary language used in the EEA country where the service request is made.
Warranty repair services involving language based aspects of your System (e.g., keyboards, software) may not be capable of being
performed in any other language(s) than the primary language(s) used in the EEA country where the service request is made.
2. Exclusions and Limitations
This Limited Warranty is subject to the following exclusions and limitations:
2.1 Exclusions
This Limited Warranty does not extend to:
2.1.1 any product not manufactured by or for Acer, or first sold to an end-user in a country outside the Territorial Scope of this Limited
Warranty.
2.1.2 any product that has been damaged or rendered defective as a result of
2.1.2.1 use of the System other than for its normal intended use, including, without limitation, failure to use the System in accordance with
the User’s Guide that accompanies the System, or any other abuse or neglect with respect to the System;
2.1.2.2 modification of the System including use of parts not manufactured and/or sold by Acer;
2.1.2.3 service or repair by anyone other than Acer or an Acer Authorized Service Provider;
2.1.2.4 improper transportation or packing when returning the System to Acer or an Acer Authorized Service Provider; or
2.1.2.5 improper installation of third-party products (e.g., memory cards).
2.1.3 loss of any, or damage to, programs, data, or removable storage media. You are responsible for saving (backing up) any programs,
data and/or removable storage media. Please note that Acer may opt to replace the System submitted for warranty services with a
remanufactured product of equal quality, and, thus, any data stored by you on your original System may become permanently inaccessible
to you.
2.1.4 consumable parts, i.e., parts that require periodic replacement during the normal course of the System’s use.
2.1.5 minor defects of LCD displays occurring in Systems equipped with LCD display technology, provided that there shall not be more than
four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal
rectangular areas, there shall be no more than one defective pixel in the central area of the display.
2.2 Limitation and Disclaimer of Warranty
2.2.1 If you make a claim under this Limited Warranty, you acknowledge and agree that repair, and (upon availability) replacement, as
applicable, under the warranty services described herein, is your sole and exclusive remedy vis-à-vis Acer or any of its corporate affiliates
or parent companies with respect to any breach of the Acer Limited Warranty set forth herein, provided that this clause shall not exclude
or limit Acer’s liability for: (i) death or personal injury caused by the negligence of Acer or its employees, officers, agents or contractors; (ii)
fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited or excluded as a matter of law.
3. Obtaining Warranty Service
To report any claims and/or to obtain warranty service, please refer to the contact information set out on your Warranty Card or visit
http://support.acer-euro.com.
Before returning your Acer product to service, please ensure that you have backed up all data and programmes and please delete any
confidential, proprietary or personal information or programmes (hereafter „Data“) from it. Acer is not liable for any loss, damage or
disclosure of any Data outside of its control or due to actions or omissions of third parties nor for the restoration or re-installation of any
Data.