T P P A P P N O T E TPP: 10273 Date: June, 2010 Product: ShoreTel |ADTRAN System version: ShoreTel 10.x Abstract The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s Administration Guide, chapter 18, for the SIP trunking limitations.
Table of Contents Overview ..................................................2 Features and Benefits ...................................2 Bandwith.com Overview and Contacts ..............3 ADTRAN Overview and Contacts ......................3 ADTRAN Product Information Part Numbers and Pricing......................................................4 ADTRAN Product Information Product Description 4 Architecture Overview ..................................4 Version Support ........................................
calling to 888, 877, 800 numbers, e911, 411 and Operator Services, Inbound Caller ID and Location, White Page Listing, Toll-Free, Domestic and International Long Distance, G.711 and G.729a Codecs. Benefits - Smart Reasons to Switch to SIP Trunks Save Money - Enjoy the cost savings of converging your local, long distance and broadband Internet services onto a single circuit with dynamic bandwidth allocation. Save Time - Dedicated and knowledgeable Bandwidth.
quality monitoring. For general sales questions regarding ADTRAN products and solutions, contact your reseller or contact ADTRAN directly at: ADTRAN Applications Engineering 1-800-615-1176 support@adtran.com www.adtran.com To become an ADTRAN reseller, visit www.adtran.com/partner to find out how to join ADTRAN‟s awardwinning partner program, or dial 1-800-9ADTRAN and asked to speak to a Customer Service Representative about the ADTRAN Advantage partner program.
Version Support The ADTRAN Products detailed in this application note are certified with the following versions of the ShoreTel system, listed below. ADTRAN Product Name Total Access Firmware Version A2.06.00.E ShoreTel Release 8.1 9.x 10.
1.0 Initialization and Basic Calls ID Name Description Results 1.1 Setup and initialization Pass 1.2 Outbound Call (Domestic) Inbound Call (Domestic) Verify successful setup and initialization of the Total Access System Verify calls placed outbound through Total Access reach the external destination. Verify calls received by Total Access are routed to the proper trunk group. Verify that the Total Access system recovers after power loss.
3.0 Performance and Quality of Service ID Name Description Results 3.1 Voice Quality Service Levels Pass 3.2 Capacity Test 3.3 Post Dial Delay Verify the Total Access System can provide a voice quality SLA across the WAN from the customer premises. Verify the service provider interface can sustain services through period of heavy outbound and inbound load. Verify that post dial delay is within acceptable limits. Pass Pass 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.
4.0 Enhanced Services and Features ID Name Description Results 4.1 Verify that Caller ID name and number is received properly. Verify that Caller ID name and number is sent properly. Pass 4.3 4.4 Caller ID Name and Number – Inbound Caller ID Name and Number – Outbound Hold Call Forward Pass Pass 4.5 Call Transfer – Blind 4.6 4.7 4.8 Call Transfer – Consultative Conference – ad hoc Inbound DID / DNIS 4.9 Outbound 911 4.10 Operator Assisted 4.
ID Name Description Results 4.20 Inbound call to a Group Pickup extension Verify that inbound calls to extensions that are part of a Group Pickup extension can be answered, placed on-hold and then transferred. Pass Configuration Overview The steps included in the ADTRAN and ShoreTel Configuration sections below provide instructions on configuring a converged ADTRAN Total Access router with a ShoreTel IP Telephony system.
Go to the “Inbound” parameters section and configure the “Number of Digits from CO” to 10. Configure all of the other trunk group parameters as necessary. Please refer to the ShoreTel Administration Guide for details on the configuration parameters. Once you‟ve modified the trunk group parameters as needed “Save” your changes.
Begin on Channel 1 (do not click on the Edit option), configure the “Port Type” to “Trunk”, then set the “Trunk Group” to match the trunk group name you created and define a “Description” (the “Description” is a label and can be anything, but you should define something that is useful and will allow you to determine which channel is being utilized), then click on the “Fill Down” radio button. This action will automatically populate all of the remaining channels.
ETH 0/1 Ethernet port located on the rear of the unit. 3. Enter ip address 10.3.0.151 255.255.255.0 to assign an IP address to the Ethernet port using 24-bit subnet mask. This IP address and subnet mask are only examples, configure an IP address and subnet mask that are appropriate to your network environment. In addition this IP address should be accessible from your internal network so you can complete the configuration from the Web User Interface. 4.
The User name is adtran and the password is also adtran. Once you have successfully logged in you will get the System Summary page: 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
We will only cover the parameters necessary to get the systems to interoperate for other parameters please refer to Adtran‟s documentation. T1 Interface Configuration From the System Summary page scroll down to the WAN Summary page: Then select the WAN interface (Name) you wan to enable and configure, for connection to the ShoreGear T1. We selected WAN interface 4 (t1 0/4): 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
This action brings up the Physical Interfaces page, in the “Configuration for “t1 0/4”” perform the following: 1. 2. 3. 4. 5. 6. 7. Define a “Description” for the interface (we chose ShoreTel PRI). Click to the right of the “Enable” parameter to enable the interface, the box should now be checked. Clocking will be discussed below. Configure the “Framing” parameter to “ESF”. Configure the “Coding” parameter to “B8ZS”. Configure the “FDL” parameter to “AT&T”. Click on the “Apply” radio button.
You will need to add the DS0s for the PRI by performing the following: 1. For the “Connect To:” parameter select “PRI”. 2. For the “DS0 Range:” parameter select “1” to “23”. 3. Click on the “Add” radio button This action brings up the “PRI Configuration” page: 1. The “Description:” defaults to “pri 1”, leave it at default as you will need this entry later on when defining the trunk account for ISDN. 2. Enable the PRI interface by clicking the box to the right of “Enabled:”. 3.
Click on the “Current System Clock Source” link, this action will bring up the “System > Clock Source” page: Set the “Primary Clock Source:” and “Backup Clock Source:” to “Internal” for both options, then click on the “Apply” radio button. You will get the message “Settings applied successfully”. Eth 0/2 Interface Configuration We will now configure the external / WAN Ethernet interface, this will be the interface that Bandwidth.com will send calls to.
Define a “Description:” for the label, we chose WAN SIP Interface. Enable the interface by clicking to the right of “Enable:”, making sure that the box is checked. Set the “Interface Mode:” to “IP routing”. In the “IP Settings” area, be sure to configure the interface as appropriate, setting the “Address Type:”, “IP Address:”, “Subnet Mask:”, and “Dynamic DNS:”. 5. Click on the “Apply” radio button. 1. 2. 3. 4.
1. Verify that you don‟t have any warnings in the “System Information” section. 2. Verify that the “WAN Summary” section shows the T1 interface “Link” as “Up” and green. 3. Verify that the “Ethernet Summary” section shows the “Link” for both Ethernet interfaces with the correct Ethernet link speed. If you have any warnings, be sure to review your configuration and cabling.
In the “Trunks” section click on “Trunk Accounts”, this action brings up the “Add / Modify / Delete Trunk Accounts” page. You will need to add two separate trunk accounts (one for SIP and one for ISDN). We‟ll add the SIP trunk account first: 1. Define a “Trunk Name:” that is appropriate, we chose Bandwith.com 2. Set the “Type:” to “SIP” 3. Click on the “Add” radio button. This action brings up the “Trunk Accounts > Txx” page which includes a “Trunk Status” section and “Edit SIP Trunk” section.
1. Set “SIP Server Address:” parameter to “IP” and define the IP address given to you by Bandwidth.com. 2. Set “SIP Server Port:” parameter to “5060”. 3. Set the “Dial String Source:” parameter to “Request URI”. No other parameters require adjustment, leave them at default settings. Scroll to the bottom of the “SIP Registrar Settings”: 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
4. Set the “Codec Group:” parameter to “729_711 (G.729, G.711 uLaw)”. No other parameter modifications are necessary in this area. Scroll up and select the “DNIS Substitution” tab: 5. 6. 7. 8. Set the “Match Number:” to XNXX-NXX-XXXX Set the “Substitution Number:” to 011XNXX-NXX-XXXX Define a “Substitution Name:” we chose BandwidthE.164 Click on the “Add Substitution” radio button.
9. Click on the “Apply” radio button. This action will change the page to the main “Trunk Accounts” and you will get the message “SIP Trunk updated successfully”. We will now add the “ISDN” trunk account: 1. Define a “Trunk Name:” that is appropriate, we chose ShoreTel. 2. Set the “Type:” to “ISDN” 3. Click on the “Add” radio button. This action brings up the “Trunk Accounts > Txx” page which includes a “Trunk Status” section and “Edit Trunk” section.
The “Trunk ID:” will be automatically assigned, if it‟s a new installation it will most likely be “T02”, in our case it was actually “T03”. Verify that the “Type:” and “Supervision:” are set to “ISDN”, if they are not, then you added the incorrect “Type” for the “Trunk Account” above. The “Trunk Name:” will be what you defined when adding the trunk account, you may modify it here (if necessary). 1. Set the “Resource Selection:” to “Linear Hunt Ascending”. 2.
Verify that the “Resource Selection:” parameter is set to “Linear Hunt” (this is the default setting), then click on the “Add Members...” radio button, this action brings up the “Add Members to Trunk Group” pop-up window: Click to the left of the “Bandwidth.com” trunk account (which was created earlier) to select the SIP trunk account. Then click on the “Add Selected Trunks” radio button. This action takes you back to the “Edit Trunk Group‟SIP‟” page, but now you‟ll have the “Bandwidth.
Set the “Outbound Call Templates” parameters as needed and click on the “Apply” radio button. This action takes you back to the main “Trunk Group” page (Add / Modify / Delete Trunk Groups) and you will get the message “Settings applied successfully”. We will now add the PRI trunk group. In the “Group Name:” section type PRI and click on the “Add” radio button. This action brings up the “Edit Trunk Group „PRI‟” page.
Set the “Outbound Call Templates” parameters as needed and click on the “Apply” radio button. This action takes you back to the main “Trunk Group” page (Add / Modify / Delete Trunk Groups) and you will get the message “Settings applied successfully”. System Parameters Configuration In the “System Setup” section click on the “System Parameters” link: 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
Go to the “International Prefix:” parameter and verify that it has 011 then click on the on check box to the left of “Abbreviated”. This causes the Adtran Total Access system to dial numbers in E.164 (canonical) format, which is what Bandwidth.com requires. Scroll to the bottom of the page and click on the “Apply” radio button. You will get the message “System parameters applied successfully”. This completes the configuration necessary to interoperate between Bandwith.com, Adtran Total Access and ShoreTel.
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
For a detailed explanation of how to configure the units along with frequently asked questions, please see configuration guides online at www.adtran.com or in the included “ADTRAN OS System Documentation” CD. ADTRAN Troubleshooting and Technical Support ADTRAN Technical Support is available toll-free for the life of the product during business hours.
Document and Software Copyrights Copyright © 2010 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel Communications, Inc. ShoreTel, Inc.
Bandwidth.com 4001 Weston Parkway Cary, NC 27513 +1 (800) 808-5150 (General, 24/7) +1 (800) 409-4357 (Support, 24/7) +1 (800) 808-5150 (Direct Sales, 8AM-9PM EST) +1 (888) 292-8277 (Partners, 8AM-9PM EST) +1 (919) 297-1101 (Fax) ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085 USA +1.408.331.3300 +1.408.331.3333 fax 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.