Operating instructions

4 . 3 G A S S U P P L Y
Whilst your apartment does not have an individual gas supply, gas does supply the
communal boilers which are located in the basement which supply the heat exchangers with
heating and hot water throughout the whole development.
You will not receive a gas bill from the utility company, but you will be invoiced by the
managing agents, for usage of your heating and hot water consumption. This usage is read
from the heat exchanger meter reading – which is done remotely using the building
management system. Access will not be required to your apartment to check the meter.
Evinox will provide the bills for each apartment. If your apartment is rented out, you will
need to re-invoice these costs to your tenants.
In any event….
• Before fixing to walls, floors and ceilings always check for buried pipes and cables
using a detector.
• The detector will detect metal in walls and can be used to identify runs for services
(eg gas and electricity) and should be used in accordance with the instructions.
If you smell gas:
•Open doors and windows
•Avoid the use of any naked flames or electrical switches
•Turn the gas off at the meter unless the meter is located in the cellar/basement
National Grid – Gas Escape Emergency
0800 111 999
If you suspect a gas leak or gas emergency in your apartment, or anywhere else call National
Grid’s emergency number. A call handling agent will log all the appropriate details
including:
•The address/location of the suspected gas escape or gas emergency
•How many people are at the property where the smell is most noticeable?
•How long the smell has been noticeable?
•Is the smell coming from the cellar/basement?
•Are any neighbours affected?
•Your name and phone number
•Any special circumstances or access information
Getting accurate address details is very important as National Grid will want to make sure
they send engineers to exactly the right place. You will be asked to verify these details for
this very reason. Your address and postcode are particularly important.