Operating instructions

1 . 1 B U I L D I N G W A R R A N T Y
During the first year from the date of legal completion of your property, generally speaking
Thornsett London Ltd (also referred to as Thornsett) will rectify problems in accordance with
the terms of the Premier Guarantee New Homes Warranty. For further guidance, see copies of
the Premier Guarantee documents that were issued to your solicitor at the time of exchange of
contracts and on legal completion.
Premier Guarantee
2 Shore Lines
Shore Road
Birkenhead
Wirral, CH41 1AU
℡ 08444 120 888

08444 120 333

[e-mail]
 www.premierguarantee.co.uk
W H A T T H E H O M E O W N E R I S R E Q U I R E D T O D O
Should any problems arise with the construction of the property during the first 12 months of
occupancy, please advise Thornsett in writing before the end of the initial warranty period. It is
essential that any problems are reported as soon as possible. Please see chapter 1.2 for further
details.
W H A T T H O R N S E T T L O N D O N L T D W I L L D O
If responsibility for remedying a problem lies with Thornsett and/or their building contractor
they will arrange to resolve the issue.
C O M P L A I N T S & D I S P U T E S
If your complaint has not been dealt with to your satisfaction, you may contact Premier
Guarantee who will deal with the complaint under the terms of your Home Warranty policy.
Where the dispute falls outside Premier Guarantee’s own disputes resolution scheme, you will be
offered the opportunity to refer the complaint to the independent Disputes Resolution Scheme
provider. You must bring the claim within three months of Thornsett’s final response to the
original complaint or within three months after the original complaint, whichever is later.
The Consumer Code for Homebuilders Adjudication Scheme is provided independently by IDRS Ltd, for
resolving disputes between homebuilders and homebuyers who are covered by the code.
Consumer Code:
IDRS Limited
24 Angel Gate
City Road
London, EC1V 2PT
℡ 020 7520 380