Operating instructions

5 . 5 C O N C I E R G E
The Concierge will be on site between 7.00am to 5.00pm Monday to Friday.
The concierge will have a strong customer service focus and will make themselves
available for all reasonable lessee requests. In addition they will perform the
following duties:
• Daily inspection of the estate. Recording all faults/observations in the
maintenance book, referring issues to the managing agent for resolution.
• Follow-up of maintenance issues to ensure timely completion, recording
progress in the maintenance book.
• Pick up litter in the communal areas, courtyard and car park on daily basis.
• Supervising the cleaning and gardening contractors.
•
Overseeing the security of the site.
• Maintaining a register of permitted cars and assisting the managing agent in
the control of car and bicycle parking.
•
Maintenance of the notice boards, ensuring that notices are tidy, relevant
and in date.
• Issuing and reprogramming of automatic perimeter access fobs/ cards.
• Acceptance of small deliveries for residents.
• Maintain tidiness of main lobbies, concierge desk, private areas, and lifts