Service & Support

Warranty Policy
Please note, due to COVID-19, we're experiencing a high volume of incoming requests and may
take longer than normal to respond. We're handling requests in the order they were received
and doing our best to get back to everyone as soon as possible. Please do not submit multiple
requests, as this will result in further delays. We appreciate your patience!
AKRacing America, Inc. promises to repair or replace any AKRacing chair that is found to be
defective in material or workmanship within five (5) and years from the date of original
purchase so long as you, the original purchaser, still owns it. AKRacing further warrants the
steel frame for a period of ten (10) years. The warranty is not transferrable. This is your sole
and exclusive remedy. This warranty is subject to the provisions below.
This warranty is effective with purchases made on or after February 15, 2017. Purchases made
before that date have a different warranty term, please consult your retailer. This warranty
applies only to products sold and used within the United States of America and Canada.
AKRacing desks are warrantied for the period of (2) years from the date of original purchase.
EXCLUSIONS
This warranty does not apply, and no other warranty applies to:
• Normal wear and tear, which are to be expected over the course of ownership.
• Misuse, abuse or excessive use of the product.
• Modifications or attachments to the product that are not approved by AKRacing.
• Products that were not installed, used, or maintained in accordance with product
instructions and warnings.
• Products used for rental or commercial purposes.
• Damage caused by the carrier in-transit is handled under separate terms.
• Seating Usage: Normal use for seating is identified as the equivalent of a single shift,
forty- (40) hour workweek. To the extent that a seating product is used in a manner
exceeding this, the applicable warranty period will be reduced in a pro-rata manner.
Certain AKRacing retailers buy special models direct from our factory. Those models are unique
to those retailers and may have different warranty terms. It is retailers' responsibility to provide
service and support for those models. Specific retailers that sell special models include Canada
Computers, Micro Center and Drop.com. We will be happy to assist you in identifying if you
have one of those items and apologize that it is not possible for us to help on those.
A WORD ABOUT COLOR VARIATIONS, FABRICS AND FINISHES
AKRacing does not warrant the colorfastness or matching of colors, grains, or textures of
covering materials. AKRacing reserves the right to make minor changes or upgrades to the
product that do not affect its performance, quality, or functionality.