Owner's Manual

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10.FAQs
1. Q: Whichoperationsystemsdoesthesoftwaresupport?
 A: ItsupportsWindowsXP,WindowsVista,Windows7/8 andMacOS.
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2. Q: Icannotinstallthedriver
 A: OnsomePCs,installationofthemodemmaytakealongtime becauseofthe
PC configuration. So please wait and do not cancel the process or you will
havetouninstallandre‐installagain.
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3. Q: What should I do if the main interface continues to display  “Searching
device”<”Initializing”>?
 A: Pleaseremovethemodemandreinsertit.
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4. Q: WhatshouldIdoiftheSIM/USUMcardisunpluggedduringtheapplication?
 A: Pleasedisconnectthe modemfirst,andthenrestarttheapplication.
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5. Q: TheSIM/USIMcarddoesnotregisteranynetworks
 A: Thereasonsareshownbelow:
1.Unstablelocalsignal;
2.Thesoftwareisanoldversion;
3.Hardwareproblem.
Youmay:
1.Trytologonfromanotherlocation;
2.Updatethesoftware;
3.Checkthehardwareoruseanotherdatacardandretry.
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6. Q: Why does the prompt “No available connection profile. Please set an
availabledefaultoneinconnectionprofile”appear?
 A: Pleaseaddaconnectionprofilemanually.
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7. Q: Itfailedtoconnecttotheinternet
 A: Pleasemakesuretheconnectionprofileandsettingsarecorrect.
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8.Q:Theconnectionspeedanddatatransferratesaretooslow
 A: Pleasecheckthelocalnetworksignalstrength.
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9. Q: SendinganSMSfailed