Instruction Manual

Doc. #: 0260011-J0 Rev B
100
11. Warranty
Alpha Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts
and labor, for a period of two years from the date of shipment from the factory. The warranty provides
for repairing, replacing or issuing credit (at Alpha’s discretion) for any equipment manufactured by it
and returned by the customer to the factory or other authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or
other parties any remedies other than the above. It does not provide coverage for any loss of profits,
loss of use, costs for removal or installation of defective equipment, damages or consequential
damages based upon equipment failure during or after the warranty period. No other obligations are
expressed or implied. Warranty also does not cover damage or equipment failure due to cause(s)
external to the unit including, but not limited to, environmental conditions, water damage, power
surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered
under warranty Alpha will pay the cost of shipping the repaired or replacement unit back to the
customer.
11.1 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. The most
common battery warranty provided by Alpha is a two year full replacement warranty with a pro-rated
warranty for the following three years. Pro rated warranty provides a credit applicable toward the
purchase of new batteries from Alpha. The credit is calculated as the purchase price multiplied by
the percentage of the battery life that was not available (in months). Battery warranty coverage is lost
where the battery charge is not maintained for 6 months. Contact your Alpha sales representative
or the Technical Support team at the above number to understand your entitlements under Battery
Warranty.