User manual

Appendix
143
The Java Client
For mouse synchronization problems, see The On-Screen Keyboard, page 103,
and Additional Mouse Synchronization Procedures, page 149. For connection
and operation problems, see the table below:
The Log Server
Mac Systems
Problem Resolution
Java Client won't connect
to the KN2108 / KN2116.
1. Java 2 JRE 1.4.2 or higher must be installed on your
computer.
2. Make sure to include the forward slash and correct string
(see Default Web Page Name, page 60) when you spec-
ify the KN2108 / KN2116's IP address.
3. Close the Java Client, reopen it, and try again.
Pressing the Windows
Menu key has no effect.
Java doesn't support the Windows Menu key.
Java Client performance
deteriorates.
Exit the program and start again.
National language
characters do not appear.
If the local keyboard is set to a non-English language
layout, you must set the remote computer’s keyboard layout
to English.
Problem Resolution
The Log Server program
does not run.
The Log Server requires the Microsoft Jet OLEDB 4.0 driver
in order to access the database.
This driver is automatically installed with Windows ME, 2000
and XP.
For Windows 98 or NT, you will have to go to the Microsoft
download site:
http://www.microsoft.com/data/download.htm
to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
Since this driver is used in Windows Office Suite, an
alternate method of obtaining it is to install Windows Office
Suite. Once the driver file or Suite has been installed, the
Log Server will run.
Problem Resolution
When I log in to the switch
with my Safari browser, it
hangs when I use the
Snapshot feature.
Force close Safari, then reopen it. Don’t use the Snapshot
feature in the future.
To use the Snapshot feature with Safari, upgrade to Mac
OS 10.4.11 and Safari 3.0.4.