User manual

Version 1.0 ©Copyright 2012, Ambient LLC. All Rights Reserved. Page 8
USB Charging Cable
Retractable Antenna
Wrist lanyard
7. Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1. Email Support: [e-mail]
2. Live Chat Support: www.ambientweather.com/chat.html
(M-F 8am to 4pm Arizona Time)
3. Technical Support: 480-283-1644 (M-F 8am to 4pm Arizona Time)
Problem Solution
Phone generates an error message when
plugged into the WR-089.
A lower voltage output may result in error messages on
the phone but should still charge the phone.
My Ipod / IPhone does not display the
charge signal.
The output voltage of the WR-089 is lower than the
operating voltage of the IPod / IPhone, and will not
charge these devices until the battery is fully discharged.
The device is only intended for emergency charges and
not for topping off already charged devices.
The Weather Band reception is poor.
•
Weather band reception can be poor inside a
metal building, structure or where electronic
noise is present. Try moving outside to improve
reception
• Check local reception by driving to a different
location and testing the weather band reception.
• Radio reception is dramatically reduced when
charging from USB. Disconnect USB power
when listening to the radio.
My smart phone connector is not
supported. Where can I purchase the
proper tip for my smart phone?
Contact Ambient Weather with your smart phone model
and connector type. The connectors included cover about
95% of the smart phone market.
The WR-089 will not fully charge my
smart phone.
Charging a smart phone through the Phone Charger Jack
is intended for emergency purpose only. It is not intended
for recharging fully a discharged battery. Smart phone
battery capacity significantly exceeds the battery
capacity of the WR-089.
Therefore, a fully charged WR-089 will only partially
charge a smart phone or mp3/mp4 device. After the
battery stops charging the device, disconnect the device
and begin cranking if a DC power source is not available.