Operating instructions
3.
We sincerely believe that your dealer and
the factory representative will be able to
solve any problem which might arise.
If
their combined efforts are not satisfactory,
please send a letter describing the circum-
stances
to:
Fleetwood
American
Coach
Service
1420 West
Patterson
St.
Decatur,
IN
46733
Please include the brand name and serial
number
of
your motor home. The serial num-
ber is located on the identification tag next
to
the entry door, and on your warranty card.
4.
If
you wish to call for assistance, please
use this toll-free telephone number:
Fleetwood
American
Coach
Service
(800) 435-7345
There may be times when your motor home will
need repairs or parts while you are on the road.
If
your motor home is repaired by a non-author-
ized repair facility (non-Fleetwood dealer), be
sure to save receipts and especially any parts
that are replaced. These parts will usually have
to be returned to your dealer before you can be
reimbursed for their cost.
WARRANTY SERVICE
If
you need service or
wananty
information,
please see the booklets and other documents
included in your
Owner's Information Package.
When contacting any
of
the equipment manu-
facturers, always have the model and serial
numbers available. Appliance identification
numbers will
be
found on tags or plates attached
to the appliance.
If
you ever need warranty work done, be sure to
have the right papers with you.
If
required work
is not covered under the warranty, your dealer's
service department can help you with getting the
correct service. Always keep a maintenance log
of
your RV's service history.
Always make a written list
of
the RV's problems
or the specific work you want done.
If
you've
Introduction
had work done that
is
not on your maintenance
log, let the service advisor know.
Don't
keep
secrets.
And finally, be reasonable with requests.
If
you
have a long list
of
service items that need atten-
tion and you need your
RV
very soon, discuss
the situation with the service advisor, listing the
items in order
of
priority. This will help the
service department manage their time and will
help get you going
as
quickly as possible.
If
you have a warranty or service concern about
the chassis portion
of
your vehicle please be
aware that you may go directly to an authorized
chassis dealer for service. This may save you
time and effort
as
the chassis warranty is
administered by the chassis manufacturer.
Consult your area phone directory for an author-
ized dealer and make arrangements with their
service department.
If
you are unsure
if
the con-
cern is chassis related, feel free to contact your
Fleetwood dealer to assist you.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect
which could cause a crash, injury, or death, you
should immediately inform the
National
Highway Traffic
Safety Administration (NHTSA)
in
addition to notifying the Fleetwood Owner
Relations at 1-800-322-8216.
If
NHTSA receives similar complaints,
it
may
open an investigation, and
if
it finds that a safety
defect exists in a group
of
vehicles,
it
may order
a recall and remedy campaign.
To
contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-888-327-4236 or
write
to:
NHTSA
U.S.
Depal·tment
of
Transportation
400 Seventh St.
SW
Washington,
DC
20590
You
can also obtain other information about
motor vehicle safety from the Hotline.
04-3