User manual

Helpline UK 0844 800 6503

(See on this page for costs and hours of operation)

Help and support / Troubleshooting guide

Helpline

If you need some help and you’re in the UK, please first check

and see if your problem can be solved using the troubleshoot-

ing guide below. If it can’t , please call us on 0844 800 6503

(using a UK landline, at the time of going to print: calls cost 6p

for connection charge and then 5p a minute. Mobile costs may

vary). Lines are open Monday to Friday, 9am to 5pm, excluding

public holidays. If you’ve a claim on your 2-year guarantee,

please contact your supplier.

☞

Some issues may simply be resolved by disconnecting the

power to the unit. In such instances the power to the main base

station should be switched off and batteries in the handset should

also be removed for about 20 minutes. After which reconnect

everything to determine if this has resolved the issue.

I can’t make phone calls

• Make sure the phone cable is connected properly. If it is,

there may be a fault. Please make sure you’re using the

phone cable that came with your phone.

• Check power’s plugged in, switched on and working.

• Make sure you aren’t too far from the base (in ideal condi-

tions, it should work up to 300 metres outdoors and up to 50

metres indoors).

• Test the phone line and socket by using another phone.

APPENDIX