User manual

APPENDIX

I keep losing my connection

• Make sure you aren’t too far from the base station (in ideal

conditions, it should work up to 300 metres outdoors and up

to 50 metres indoors).

• The base station may not be in an ideal location – consider

moving it.

My handset keeps switching off

• It may need recharging. So it can charge fully, place your

handset on its charger base for at least 16 hours (make sure

the power socket is switched on!).

• Replace the rechargeable batteries. Any replacement batter-

ies should be the same type as those provided.

Caller’s identification (Call Line ID) isn’t working

• Check you have this service on your phone line. Please call

your network provider.

• The caller may have withheld their phone number.

My handset or base doesn’t ring

• Check that the ringer is on. See pages 29 and 33.

I’ve got a buzzing noise on my radio, TV or computer

• We suggest you use your cordless handset at least one

metre away from electrical equipment and mobile phones.

There is interference in the earpiece and/or internet con-

nection is very slow when using the phone

• You must plug the phone into the wall socket via an ADSL fil-

ter if you have broadband internet on your phone line.

Helpline UK 0844 800 6503

(See page 51 for costs and hours of operation)