WebSTAR™ DPR2320™ and EPR2320™ Gateway Cable Modems User’s Guide
WebSTAR™ DPR2320™ and EPR2320™ Gateway Cable Modems User’s Guide Introduction Welcome to the exciting world of home and office networking. Your new WebSTAR™ DPR2320™ or EPR2320™ Gateway Cable Modem allows several users to share one high-speed broadband connection across multiple PCs, laptops, digital cameras, personal data assistants (PDAs), and Internet devices. The WebSTAR DPR2320 and EPR2320 Gateway Cable Modems make sharing files and photos with your family and friends hassle free.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide In This Guide IMPORTANT RULES FOR SAFE OPERATION ..........................................................................................................3 What’s In the Carton? ...................................................................................................................................................6 Front Panel Description .................................................................................................
Important Rules for Safe Operation IMPORTANT RULES FOR SAFE OPERATION Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings. • Do not place other equipment, lamps, books, or any other object on the top of or beside this equipment.
Important Rules for Safe Operation Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment. Power Sources A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide What’s In the Carton? When you receive your gateway cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description 1 2 3 4 5 6 PO RE SE W by Scientific-Atlanta, Inc. The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Back Panel Description The following illustration describes the back panel components of the DPR2320 and the EPR2320.
Where is the Best Location for My Gateway Cable Modem? Where is the Best Location for My Gateway Cable Modem? The ideal location for your gateway cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your gateway cable modem. Consider these recommendations: • Position your PC and gateway cable modem so that they are located near an AC power outlet.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Set Up My High-Speed Internet Access Account? Before you can use your gateway cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider. Choose one of the following two options.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your gateway cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your gateway cable modem to access the Internet. Professional installation may be available.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide To install the gateway cable modem WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 12 1. Power down your PC and unplug it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the gateway cable modem in Microsoft Windows or Macintosh environments.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide To configure Windows 2000 systems 1. Click Start, select Settings, and choose Network and Dial-up Connections. 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3. Click Properties in the Local Area Connection Status window. 4. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties. 5.
How Do I Configure TCP/IP Protocol? To configure Macintosh systems 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3. Click Advanced in the User Mode window, and then click OK. 4.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the gateway cable modem USB drivers. If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard window. 4. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard window, and then click Next. 5.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet • Verify that the plug to your gateway cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your gateway cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
How Do I Troubleshoot My Internet Service Installation? I need to renew the IP address on my PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. To renew the IP Address for Windows 95, 98, 98SE, and ME systems 1. Click Start, and then click Run to open the Run window. 2.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The gateway cable modem can support several Ethernet network devices using either the Ethernet port on the back panel of the unit, or external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported is by the gateway cable modem 253.
How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your gateway cable modem. These include NIC cards, hubs, bridges, etc. Contact your cable service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the gateway cable modem. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various Ethernet network connection options that are available to you.
How Do I Connect Ethernet Network Devices? To connect Ethernet devices WARNING: • Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the gateway cable modem before attempting to connect to any device. • To avoid personal injury, follow these steps in the exact order shown.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your cable service provider for more information on the maximum number of USB network devices to connect to the gateway cable modem in order to maintain optimal network performance. What are the Wiring Requirements? Several factors can impact the practical limit of the network. Use correct USB cables.
How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your gateway cable modem. These include desktop computers, laptop computers, devices with USB ports, USB adapters. Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your gateway cable modem. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various USB network connection options that are available to you.
How Do I Connect USB Network Devices? To connect USB devices WARNING: • Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the gateway cable modem before attempting to connect to any device. • To avoid personal injury, follow these steps in the exact order shown.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide What are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The gateway cable modem serves as a wireless access point (WAP). The WAP on the gateway cable modem provides wireless network service to multiple wireless network devices.
How Do I Select and Place Wireless Network Devices? How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your gateway cable modem. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your gateway cable modem. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various wireless network connection options that are available to you.
How Do I Install Wireless Network Devices? To install wireless network devices WARNING: • Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the gateway cable modem before attempting to connect to any device. • To avoid personal injury, follow these steps in the exact order shown.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide How Do I Configure the Gateway Cable Modems? To configure your gateway cable modem, you must access the WebWizard configuration pages. This section provides detailed instructions and procedures for configuring your gateway cable modem to operate correctly and presents an example of each WebWizard page. Use the WebWizard pages to customize your gateway cable modem to your needs rather than using the default settings.
How Do I Configure the Gateway Cable Modems? About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setting Configuration Options Click Setup on the arc logo located in the upper portion of the About Your Modem screen to access the Setup page. Use the Setup page to access the various gateway cable modem configuration options. Detailed descriptions of each configuration option follow later in this guide. Setup Page Example The following illustration is an example of the Setup page.
How Do I Configure the Gateway Cable Modems? Setup Page Section Headings The Setup page is divided into the following section headings: • Basic Settings • Advanced Settings • Firewall • Wireless In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection. A description of the selections available in each section follows next.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Field Name Description Port Forwarding Use this page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UPD ports to local PCs or to the IP address of other devices. This is a static setting that holds the ports open at all times Port Triggers Use this page to configure TCP/UPD port triggers.
How Do I Configure the Gateway Cable Modems? Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page. Field Name Description Basic Use this page to configure your wireless access point (WAP) parameters, including service set identifier (SSID) and channel number Privacy Use this page to configure your WAP wired equivalent privacy (WEP) encryption keys and authentication.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Basic Settings – Password Settings Page Example The following illustration is an example of the Basic Settings – Password Settings page. Setting Up Your Password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Click Apply to save your password. If you set a password, on subsequent access to the WebWizard pages, a screen similar to the following appears.
How Do I Configure the Gateway Cable Modems? Configuring the Default Settings You can use the default settings, or, if your system requires different settings to operate correctly, you can change the default settings using the Setup Basic Settings – Network Configuration page. If you are not familiar with the network configuration procedures detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default network configuration settings.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Basic Settings – Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings – Network Configuration page. Field Name Description LAN IP Address The base IP address of the private home LAN and the WebWizard IP address.
How Do I Configure the Gateway Cable Modems? Function Keys The following function keys appear on the Setup Basic Settings – Network Configuration page. Key Description Renew WAN IP Address Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields without closing the screen Configuring and Managing IP Addresses Use the Setup Basic Settings – IP Management page to configure how your system manages and assigns IP addresses in your network.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Basic Settings – IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings – IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server Starting Local Address The starting address used by the built-in DHCP server to distribute Private LAN IP addresses.
How Do I Configure the Gateway Cable Modems? Reserving IP Addresses Use the Setup Basic Settings – Fixed CPE IP Assignment page to reserve IP addresses to be issued by the DHCP server in the gateway to specific devices on the LAN. This feature allows you to assign a fixed IP address to any device in your network and eliminates the need to set static IP addresses in your PC or other network device.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Basic Settings – Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings – Fixed CPE IP Assignment page.
How Do I Configure the Gateway Cable Modems? Enabling and Disabling Advanced Features Use the Setup Advanced Settings – Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default advanced options settings.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Advanced Settings – Options Page Description The following table provides a description of the fields within the Setup Advanced Settings – Options page. If you make changes in the Setup Advanced Settings – Options page, click Apply to apply and save your new IP address filter settings. Field Name Description WAN Blocking Checking this box prevents the gateway cable modem from being visible to the WAN.
How Do I Configure the Gateway Cable Modems? Configuring IP Address Filters Use the Setup Advanced Settings – IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default advanced IP filtering settings.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring MAC Address Filters Use the Setup Advanced Settings – MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
How Do I Configure the Gateway Cable Modems? Setup Advanced Settings – MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings. Setting Up MAC Address Filters The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings – Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet. You can also prevent PCs from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. This filter is not IP address- or MAC address-specific. The system blocks the specified port ranges for all PCs.
How Do I Configure the Gateway Cable Modems? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings – Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC. You must also set up a fixed private LAN IP address for the destination device.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Advanced Settings – Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. For most widely used applications (including Microsoft X-Box Online Live), the WebSTAR firewall automatically maps and opens ports required for that application while the application is in use. 52 1.
How Do I Configure the Gateway Cable Modems? Configuring TCP/UDP Port Triggers Use the Setup Advanced Settings – Port Triggers page to configure TCP/UDP port triggers. Port triggering is similar to port forwarding but is dynamic. In other words, the system does not hold the ports open indefinitely. For example, when the gateway cable modem detects outgoing data on a specific IP port number set in the “Trigger Range,” the resulting ports set in the “Target Range” will open for incoming data.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Advanced Settings – Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.
How Do I Configure the Gateway Cable Modems? Configuring the DMZ Host Use the Setup Advanced Settings – DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default” recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC. DMZ allows one IP address to be unprotected while others remain protected.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring Web Page Filtering, Parental Control, and Firewall Protection Use the Setup Firewall – Web Filters page to configure Web page filtering and firewall protection. This page allows you either block or allow Internet access based on keywords and/or domain names. You can also filter on the time of day and the day of the week.
How Do I Configure the Gateway Cable Modems? Setup Firewall – Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall – Web Filters page.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Keyword and Domain Blocking Keyword and Domain blocking allows you to restrict access to Internet sites by blocking access to those sites based on a word or a text string contained in the URLs used to access those Internet sites. Domain blocking allows you to restrict access to Web sites based on the site’s Domain Name. The Domain Name is the portion of the URL that precedes the familiar .COM, .ORG, or .GOV extension.
How Do I Configure the Gateway Cable Modems? Configuring Firewall Time of Day Access Filters Use the Setup Firewall – Time of Day Access Filter page to block all traffic to and from specific computers based on the day of week and the time of day. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default firewall event logging settings.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall – Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers.
How Do I Configure the Gateway Cable Modems? Setup Firewall – Event Logging Page Description The Setup Firewall – Event Logging page shows events captured by the firewall. The log displays the following items: • Description of the event • Number of events that have occurred • Last occurrence of an event • Target and source addresses You can configure the system to e-mail log events to the administrator in order for the administrator to monitor the firewall.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring Your Wireless Access Point Parameters Use the Setup Wireless – Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default wireless basic settings.
How Do I Configure the Gateway Cable Modems? Setup Wireless – Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Basic page. If you make changes in the Setup Wireless – Basic page, click Apply to apply and save your wireless basic settings. Field Name Service Set Identifier (SSID) Description The name assigned to this access point The factory default for the SSID field should contain the product name WebSTAR.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Configuring Your Wireless Network Privacy and Encryption Parameters Use the Setup Wireless – Privacy page to configure your WAP wired equivalent privacy (WEP) encryption keys and authentication. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default wireless privacy settings.
How Do I Configure the Gateway Cable Modems? Setup Wireless – Privacy Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Privacy page. If you make changes in the Setup Wireless – Privacy page, click Apply to apply and save your wireless privacy settings. Field Name Description Encryption Mode Allows setting No Encryption, 64-bit Encryption, or 128-bit encryption modes.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 64 Bit Keys For use with Encryption Mode set to 64-bit encryption. Enter 5-byte values for a Key. You do not have to set all four Keys. Only one Key is used for a home network. Each value is represented in hexadecimal. Use only these numbers or letters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, a, b, c, d, e, and f to set up your encryption keys. It is generally a good practice to use only lowercase letters when entering WEP encryption keys.
How Do I Configure the Gateway Cable Modems? Configuring Wireless Access Point Access Control Use the Setup Wireless – Access Control page to configure your configure your wireless access point access control. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default wireless advanced settings.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Wireless – Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless – Access Control page.
How Do I Configure the Gateway Cable Modems? Function Keys The following function keys appear on the Setup Firewall – Event Logging page.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Setup Wireless – Advanced Page Example The following illustration is an example of the Setup Wireless – Advanced page. We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your cable service provider.
How Do I Configure the Gateway Cable Modems? Setup Wireless – Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Advanced page. If you make changes in the Setup Wireless – Advanced page, click Apply to apply and save your wireless advanced settings. Field Name Description Basic Data Rates Displays the default initial data rate for associating with a WAP.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A.
Having Difficulty? Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function. The modem does not register an Ethernet connection. • Verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. 74 • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch.
How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Renewing the IP Address on Your PC Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. To renew the IP address for Windows 95, 98, 98SE, or ME systems 1. Click Start, and then click Run to open the Run window. 2.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access.
WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR, DPR2320, EPR2320, and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. Other trademarks listed herein are the property of their respective owners. Disclaimer Scientific-Atlanta, Inc.
FCC Compliance FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 770.236.5000 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 www.scientificatlanta.com Product and service availability subject to change without notice. Bringing the Interactive Experience Home © 2003 Scientific-Atlanta, Inc. All rights reserved.
