Technical data

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4. ENTITLEMENT TO CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty, you need to:
a. Be the owner of the water heater or have consent of the owner
to act on their behalf.
b. Contact Aquamax Service without undue delay after detection
of the defect and, in any event, within the applicable warranty
period.
4.2 You are not entitled to make a claim under this warranty if your water
heater:
a. Does not have its original serial numbers or rating label.
b. Is not installed in Australia.
5. HOW TO MAKE CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a. Contact Aquamax on 1800 676 000 and provide owner’s
details, address of the water heater, a contact number and
date of installation of the water heater or if that’s unavailable,
the date of manufacture and serial number (from the rating
label on the water heater).
b. Aquamax will arrange for the water heater to be tested and
assessed on-site.
c. If Aquamax determines that you have a valid warranty claim,
Aquamax will repair or replace the water heater in accordance
with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty
will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
6.2 The Aquamax’s warranty (set out above) is in addition to any rights
and remedies that you may have under the Australian Consumer Law.