Warranty

ARMSTRONG FLOORING LIMITED WARRANTY - AMERICAN HOME
™
LVP FLOORING
INSTALLATION REQUIREMENTS
Proper installation plays a key role in the performance of
Armstrong floors. For installation of vinyl tile, these basic
guidelines should be followed:
– Product Acclimation & Room Conditioning chart
guidelines in this warranty.
– If room is heated by radiant coils in the subfloor, the
TEMPERATURE OF THE FLOOR should not exceed 85°F.
– The subfloor must be level, clean, and free of wax,
grease, oil or dust.
– If necessary, patch or fill any cracks in the subfloor with
Armstrong Patch, or Armstrong Latex Underlayment.
– Use Armstrong Embossing Leveler to smooth any
texture or embossing on the old floor.
– Install over smooth, well-bonded resilient floors or over
dry concrete and wood floors with a plywood overlay.
– This limited product warranty does not cover the
installation of the product, even though Armstrong
will pay reasonable labor costs for covered repair or
replacement if your floor was professionally installed
and the floor product fails for reasons other than
installation error. Installation errors are the responsibility
of the installer. While installations not performed
according to our requirements do not void the product
warranty, damage or problems with the flooring related
to improper installation are not covered.
WHAT IS EXCLUDED FROM THESE
WARRANTIES?
• None of our installers, retailers, distributors or employees
has authority to alter the obligations, limitations,
disclaimers or exclusions under any of our warranties.
• WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES UNDER
OUR WARRANTIES. By this we mean any loss, expense, or
damage other than to the flooring itself that may result from a
defect in the flooring. Our limited warranties constitute the only
express warranties for the product purchased.
• TO THE EXTENT PERMITTED BY LAW AND FOR ALL
NON-CONSUMER PRODUCT, ALL WARRANTIES OTHER
THAN OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER
STATE LAW, ANY AND ALL IMPLIED WARRANTIES
(INCLUDING ANY WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED
IN DURATION TO THE DURATION OF THIS WRITTEN
WARRANTY, TO THE EXTENT ALLOWED BY LAW.
• SOME JURISDICTIONS DO NOT ALLOW EXCLUSION
OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
• THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM JURISDICTION TO JURISDICTION.
WHAT IS COVERED AND FOR HOW LONG?
The Armstrong lifetime limited residential warranty for Dry
Back Commercial Vinyl Tile means that for the life of the
floor, the floor listed above:
• Will not wear through.*
• Will not contain manufacturing defects.
• Will not rip or tear from normal household use.
• Will not permanently indent from normal household use.**
• Will not bottom-up discolor from underlayment panels
(including lauan), as well as alkali, mold, or mildew growth.
• The edges of the tile will not curl.
WHAT IS NOT COVERED BY THESE
WARRANTIES?
• Damage caused by fire, flooding, or intentional abuse.
• Damage caused by vacuum cleaner beater bar, caster
wheels, and cutting from sharp objects.
• When vacuuming, we recommend using the wand
attachment on your vacuum.
• Because rolling casters can damage the floor, we do not
recommend them.
• Loss of gloss/scratching.
• If some dulling occurs over time, depending on the
amount of traffic, care, and maintenance the floor
receives, restore the shine to your high gloss floor, using
Armstrong Shinekeeper™ Floor Finish. For low gloss
floors use Armstrong Satinkeeper™ Low Gloss Floor Finish.
• Minor color, shade or texture variations between samples
or printed color photography and the actual material.
• Floors that are not graded “regular”.
• Floors that are installed in other than owner-occupied or
tenant-occupied residences. (Except products that are noted as
warranted for light commercial applications outlined here within)
• Installation-related errors or damage including improper
conditioning of jobsite and flooring materials.
• Construction damage after installation.
• Floors discolored from moisture or underlayment panels after
having been repaired or replaced by Armstrong one time.
• Floors damaged by excessive moisture from sources such
as flooding and water leakage.
• Installation defects and installations not using the
recommended Armstrong adhesives.
• Damage caused by abuse such as moving appliances
across the floor without adequate protection. When
moving appliances or heavy furniture, lay a plywood panel
on your floor and “walk” the item across it. This protects
your floor from scuffing and tears.
WHAT DOES 100% WATERPROOF MEAN?
When exposed to water, Dry Back Commercial Vinyl Tile planks
are waterproof and will not swell, buckle or lose integrity. In
the case of standing water or flooding, Dry Back Commercial
Vinyl Tile flooring will not act as a waterproofing barrier for
the subfloor and/or any surrounding structure. Any damage
to the subfloor and/or surrounding structure that is caused by
standing water or flooding is not covered by this warranty.
WHAT IS COVERED AND FOR HOW LONG?
The Armstrong 15-year limited residential warranty for
Armstrong vinyl plank means that for 15 years from the
date of purchase, the floor above:
• Will not rip or tear from normal household use.
• Will not permanently indent from normal household use.**
• Will not bottom-up discolor from underlayment panels
(including lauan), as well as alkali, mold, or mildew growth.
• The edges of the plank will not curl.
In addition, for the lifetime of the floor:
• Will not wear through.*
• Will not contain manufacturing defects.
7-YEAR LIMITED COMMERCIAL WARRANTY
WHAT IS COVERED AND FOR HOW LONG?
For light commercial installations (example: common areas in
multi-unit dwellings and low traffic retail shops) the product
is warranted to be free from manufacturing defects for 7
years from the date of purchase. If a defect covered by this
warranty is reported to Armstrong in writing within 7 years of
purchase, Armstrong will supply new material of the same
or similar grade sufficient to repair or replace the defective
material.
WHAT WILL ARMSTRONG DO IF ANY OF
THE ABOVE HAPPENS?
If any of the above should occur within the warranty periods
specified above for each flooring product, Armstrong will
furnish comparable Armstrong flooring of similar color,
pattern, and quality, for either the repair of the defective
area or the replacement of the floor, at our option. And,
if your floor was professionally installed, Armstrong will
also pay reasonable labor costs for the direct repairs
or replacement. Armstrong will replace or repair a floor
discolored from mold, mildew, or alkali one time. If the
replacement or repair fails in the same manner a second
time, the flooring conditions may not be acceptable for the
installation of vinyl tile or plank.
WHAT SHOULD YOU DO IF YOU HAVE
A PROBLEM?
We want you to be happy with your Armstrong floor. If
you’re not, call your retail store. They can answer your
questions and, if necessary, start to process a claim. If you
have further questions, please call us at 1 800 233 3823.
AMERICAN HOME LVP FLOORING
Product Acclimation
None if stored within 40°F (5°C) - 100°F (38°C)
Space Conditioning:
48-hours before installation
65°F (18°C) - 100°F (38°C)During installation
48-hours after installation
Thereafter - Normal use
55°F (13°C) - 100°F (38°C); Completed installations may occasionally be
heated up to 140°F (60°C) for a maximum of 24-hours**
Product Acclimation & Room Conditioning