Full Product Manual

Troubleshooting Tips
Wireless Router SURFboard® SBR-AC1750 • User Guide
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365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved
Router Problem
Possible Solution
Wireless devices cannot
send or receive data
• Check to confirm that the Wireless LED is lit.
• If the problem still persists after checking your IP address,
check the Wireless Security Mode setting on the Wireless
Basic Setup screen.
• If you enabled WPA and configured a passphrase on the
router, be sure each affected wireless client has the
identical passphrase. If this does not solve the problem,
check if the wireless client supports WPA.
Front Panel LED Icons and Error Conditions
The SBR-AC1750 front panel LED icons provide status information for the following error
conditions:
Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions
LED Icon
Status
If, During Startup:
If, During Normal Operation
Off
Router is not properly plugged
into the electrical outlet
Router is unplugged
Flashing
IP registration failed IP registration is lost
Off
Wireless is disabled or wireless
device is not detected.
Wireless is disabled or wireless
device is disconnected.
Off
Wireless is disabled or wireless
device is not detected
Wireless is disabled or wireless
device is disconnected.
Off
Ethernet cable is not connected
to the router
Ethernet cable is not connected to
the router
Off
USB device is not detected USB device is not connected
Flashing
WPS error. WPS-enabled wireless device is
not connected