User Guide

Chapter 3: Getting started

PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide

Note: For best performance, use high-quality RG-6 type coax cable and minimize or

eliminate splitters between the cable jack and your SBV3202.

 Phone cable: This is a standard phone cable with standard phone connectors (RJ11 type)

on both ends. You can buy phone cables from any electronics retailer and many discount

stores.

 Splitter (optional): provides an extra cable connection by splitting a single outlet into

two. You may need a splitter if you have a TV already connected to the cable outlet that

you want to use. You can buy a splitter from any electronics retailer and most discount

stores; you may also need a short piece of coax cable (with connectors); use it to connect

the splitter to the cable outlet and then connect the SBV3202 and TV to the splitter.

Note: Using several splitters in a line may deteriorate the quality of your television,

telephone, and/or internet connection.

 Wall-mounting hardware (optional): if you want to wall-mount your SBV3202, you need

to obtain two drywall anchors or wood screws.

 Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and

contact your service provider if you have any questions.

Set up service

Before you can use your new SBV3202, visit xfinity.com/activate to establish an Internet

account and telephone service. You will need the following information to activate your

account:

 SBV3202 serial number (see the telephony modem label affixed on the bottom of the

SBV3202)