User Guide

Chapter 3: Getting started
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
© 2018 ARRIS Enterprises, LLC. All rights reserved. 11
 Cable MAC addresses of the unit (printed on a sticker affixed to the SBV3202)
 SBV3202 model number
If you cannot activate your account online, call Comcast at 1-800-Xfinity (1-800-934-6489).
Check that you have the following information before calling:
 your XFINITY account number
 phone number associated with your account
 your user name and password
System requirements
 High-speed Internet access account
 Web browser access: Internet Explorer, Google Chrome, Firefox, or Safari
 Compatible operating systems:
• Windows 10
• Windows 8
• Windows 8.1
• Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microsoft Windows operating systems are no longer
specifically supported, they should still function with this model.
• macOS 10.4 or later
• UNIX
• Linux
About this manual
This manual covers the ARRIS SURFboard SBV3202 Telephony Modem. The model number is
on the label affixed to the bottom of the SBV3202.