User Guide

Chapter 5: Install and connect your telephony modem
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
© 2018 ARRIS Enterprises, LLC. All rights reserved. 23
Rear panel
The rear of the SBV3202 has the following connectors and controls:
 Tel 1/2: connector for the first phone line (or both lines of a 2-line phone).
 Tel 2: connector for the second phone line.
 Ethernet: connector for use with a computer LAN port.
 Coax Cable: connector for the coaxial cable.
 Power: connector for the power cord.
 Reset button: resets the SBV3202 as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
Selecting an installation location
There are several factors to consider when choosing a location to install your Telephony
Modem:
 Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Telephony Modem that extension cords are not required.
 Is a cable jack available? For best performance, keep the number of splitters between
the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal
available to the Telephony Modem. A large number of splitters can slow down the
Internet connection and even affect your telephone service.
 Can you easily run cables between the Telephony Modem’s location and the phones?
 If you are connecting devices to an Ethernet port, can you easily run cables between the
Telephony Modem’s location and those devices?
 If you want to mount the Telephony Modem on a wall, does the location provide a solid
surface for secure attachment? For best results when mounting the Telephony Modem
on drywall, position the Telephony Modem so at least one of the screws are fastened to
a stud. This may prevent the Telephony Modem from pulling out of the wall in the
future.
 If you want to install the Telephony Modem on a desktop, is there enough space on
either side to keep the vents clear? Blocking the vents may cause overheating.