User Guide

PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
© 2018 ARRIS Enterprises, LLC. All rights reserved. 28
Chapter 6
Using the Telephony Modem
This chapter describes the controls and features available on the SBV3202 and covers basic
troubleshooting procedures.
 Set Up Your Computer to Use the SBV3202 (page 28)
 Indicator Lights for the SBV3202 (page 28)
 Using the Reset Button (page 30)
 Booting from Battery (page 30)
Indicator lights for the SBV3202
The SBV3202 has LED indicator lights to assist in troubleshooting.
Battery mismatch
If the SBV3202 alternates flashing the Battery light and all other lights, the installed battery
is incompatible with the SBV3202. Remove the battery and install one of the batteries
described in Battery Installation and Removal (page 14).
Wiring problems
If the SBV3202 begins flashing all its lights for more than 10 seconds, this indicates a
problem with the telephone wiring — the red and green wires may be shorted (touching), or
there may be undesired voltage on the lines. If this pattern persists for more than 10
seconds, disconnect the telephone lines from the SBV3202, replace the telephone cable, or
contact a wiring technician for assistance.