Warranty

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AW042020
Artistic Weavers offers a limited one year warranty for their exclusive rug collections against
manufacturing defects. This warranty does not cover any damage due to surging, or to fringe resulting
from clips that may be used to suspend rugs on a display rack. If a manufacturing defect has been
identified upon receipt of rug, or develops under normal conditions of use, Artistic Weavers will repair
or replace the damaged rug, at their option, without charge. To file a warranty claim on a Artistic
Weavers rug, contact an authorized Artistic Weavers dealer. The original receipt is required for proof
of purchase, and is not transferable.
There are outside elements that may affect your rug’s appearance over time. Many of these conditions
are not covered under this warranty. These conditions are normal and are not considered manufacturing
defects. These include, but are not limited to the following:
Due to the use of natural fibers and dyes, color and texture may vary slightly from specification
samples or from one rug to another. Roll marks are caused by rolling the rug for shipment, but will
normally disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking.
Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear
after a few weeks. Shedding is normal for new rugs, especially those with cut piles, and will decrease
significantly with routine cleaning. Small filaments of yarn that dislodge and gather on the carpet
surface, especially in busy areas, may cause piling and shedding, and this will also minimize with
regular vacuuming. Matting and crushing can occur in all rugs, especially at pivot points and traffic
paths. Regular and proper maintenance help to minimize these characteristics. Highlighting and
shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface.
Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either
absorbed or reflected from the surface. Occasional sprouting, pulls, or loss of single tufts of fiber is
normal. Simply trim the tuft with sharp shears and vacuum. Ridges or rows may develop in high-
traffic areas. Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause
color changes. Improper maintenance can also affect color appearance. Wet areas, like bathrooms,
may cause texture and color changes due to humidity and exposure to chemicals such as chlorine.
Soil and stain resistance are excellent in all of our hand-knotted rugs, but no rug is impervious to
everything. Routine care and cleaning are vital to maintaining long-term durability and appearance.
WARNING: Attempting to clean your rug with a wet process of any kind, including, but not
limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products
intended for broadloom carpet may permanently damage your rug and will void your warranty.
Artistic Weavers provides a one-year limited repair or replacement warranty. Artistic Weavers warrants
to the initial purchaser and original seller that our rugs will be free from manufacturing defects for a
period of one year from date of delivery to the original seller. This is a limited warranty and contains
specific exclusions and limitations.
WARRANTY INFORMATION