Set Up and Care Guide

Troubleshooting
When operating the pump for the first time, it can take a few minutes before water begins to flow properly. If it is still
not working after a few minutes, please follow our troubleshooting tips below.
1. Submerge Pump: Ensure your pump is fully submerged in water at all times to avoid pump damage
2. Plug/Unplug: Your pump may be airlocked. Try plugging and unplugging the pump several times to release air
from inside the pump
3. Manual Check: If the pump cover is removable, try removing the cover to access the impeller area. Turn the
rotor to ensure it is not broken or jammed
Some sound from the pump may be normal, but you can follow these tips to reduce sound or resolve abnormal noises.
1. Submerge Pump: Ensure your pump is fully submerged at all times and clean of debris, dirt and algae buildup
2. Check Location: If your pump is against the side wall, it can cause unwanted noise from vibrations. Check to
make sure the pump is not touching the water feature other than the bottom
3. Check Flow Rate: A too low flow rate might cause spews or burps
Some fountains come with an adjustable dial or valve to adjust the flow rate, but if you do not have this option or if
you are still unsatisfied with your flow rate after changing the settings, check out our tips below.
1. Adjust the water level: Insufficient water levels can affect water intake by the pump. Check the manual to
ensure the appropriate water capacity for your pump
2. Check for kinks: Bends or obstruction in tubing can slow or halt the flow of water. Ensure there are no kinks in
the hosing if water flow is minimal
3. Clamp hose: To slow the water flow, try clamping the hose with a clip
Having trouble with splashing? Some splashing is inevitable, especially when you first turn on your fountain, but if you
are experiencing excessive splashing, try our troubleshooting tips below.
1. Adjust the water level: Ensure the pump is fully submerged, but avoid overfilling your fountain
2. Adjust flow rate: If your fountain includes a dial or valve to adjust the flow rate, try changing the settings to see
if it affects splashing. If your pump is not adjustable, check our Flow Rate section to learn about other ways to
change the flow rate
3. Adjust position: Try rearranging rocks or splash guard at fountain base. You can also place a screen in the basin
Is your fountain leaking? If so, check out our troubleshooting tips below.
1. Adjust the water level: If your fountain is over capacity, it may lead to leakage
2. Check tubing: If the tubing is not attached correctly, it might be the source of your leak
3. Cracking: Your fountain may be cracked from improper winter care; see Winter Care in Maintenance Tips
Performance is directly related to the amount and strength of sunlight received. To maximize this:
1. Ensure direct sunlight: Pumps may have limited function in shadowed areas or on cloudy days
2. Clean panel surface regularly: This maintains optimal conversion of the sun’s energy into direct current
3. Boost charge: Leave the panel switched off in the sun for 2-3 sunny days to allow maximum charge to the
battery and help prolong battery life
Pump Not Working
Pump Noise
Water Flow Rate
Splashing
Leaking
Solar Panel