IMPORTANT: PLEASE READ AND FOLLOW THESE INSTRUCTIONS STEP BY STEP Telephone Adapter Install Guide i
WELCOME TO AT&T CALLVANTAGE SERVICE AT&T does not represent or warrant that installation by you or a third party chosen by you will enable you to successfully access or use this service, nor that any such installation will not cause damage or modifications to, or loss of, any of your software, hardware, files, data, or peripherals.
CONTENTS Check Your Package Contents 2 Telephone Adapter Front and Back Illustration 3 Step 1: Gather Information 5 Step 2: Shut off All Equipment 6 Step 3: Connect Equipment 8 Step 4: Turn on Equipment in Order 10 Step 5: Verify Your Connection 12 Step 6: Activate your Telephone Adapter 16 Appendix A: Configuration for Static IP 18 Appendix B: Activating a Replacement TA 19 Appendix C: Troubleshooting 20 Appendix D: Warranty Information 27 Appendix E: Glossary 28 Technical Support
CHECK YOUR PACKAGE CONTENTS D-Link Telephone Adapter This will be referred to as the TA from this point forward. 2 12V 1A DC Power Adapter Using a power supply with a different voltage rating will damage and void the warranty of this product. Telephone Cord (Grey) You can use this to connect your telephone to the TA. Ethernet Cable (Blue) You can use this to connect your TA to your computer or router. Rubber Feet You can use these on the bottom of your TA.
TELEPHONE ADAPTER FRONT AND BACK ILLUSTRATION 1 2 1 Power LED A solid green light indicates that the unit is powered correctly. 2 Status LED The red status light will blink until the TA has been activated. Once the TA has been successfully connected with the AT&T CallVantageSM Service, it will light solid green. 3 4 6 5 The Status light will also turn a blinking amber color while downloading the TA configuration file or firmware updates.
! IMPORTANT Follow the instructions in this guide step by step and in the exact order presented. Prior to proceeding: – Read through this guide thoroughly. – Make sure you have a cable or DSL Internet connection (not dial-up or satellite). – Make sure your cable/DSL Internet connection is working (i.e. you can browse to a known website like www.att.com) If your cable/DSL Internet connection is not working, you must contact your cable/DSL service provider to resolve the issue prior to installing your TA.
1 GATHER INFORMATION A Note whether you have a single computer connected directly to your cable/DSL modem, or one or more computers connected through a home router. Follow the instructions under this icon if you have a single computer connected directly to your cable/DSL modem. Follow the instructions under this icon if you have one or more computers connected through a home router. 1234567 890 qwert uio p asdfghjk l xcvbnm, . For Static IP, see Appendix A ,page 18.
2 SHUT OFF ALL EQUIPMENT ! IMPORTANT! Shut down and unplug each device separately (i.e. don’t simply shut off your powerstrip.) FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM Cable/DSL Jack Cable/DSL Modem Personal Computer ETHERNET PORT ETHERNET POWER OFF OFF 1234567 890 qwert uio p asdfghjk l xcvbnm, . ! $% QWERT UI OP ASDFGHJK Cable/DSL Cable/DSL Router Personal Computer(s) A computer. If your cable/ JackShut down your Modem DSL modem has a power switch, turn it off.
Cable/DSL Jack Cable/DSL Modem Personal Computer ETHERNET PORT ETHERNET POWER OFF OFF ! IMPORTANT! Shut down and unplug each device separately (i.e. don’t simply shut off your powerstrip.) FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER Cable/DSL Jack Router 1234567 890 qwert uio WAN/ ETHERNET UPLOAD p OFF asdfghjk l xcvbnm, .
3 CONNECT EQUIPMENT IMPORTANT! Your existing Ethernet cable should be between your cable/DSL modem and your TA. This will ensure any special cabling you received from your Internet Service Provider is between your modem and your TA. ! FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM NOTE The connection between the cable/DSL modem and the cable/DSL jack should remain unchanged.
Cable/DSL Jack Cable/DSL Modem Telephone Adapter Telephone Personal Computer ETHERNET PORT ETHERNET POWER 12V 1A CONSOLE PSTN WAN ETHERNET 2 1 LINE RESET OFF OFF IMPORTANT! Your existing Ethernet cable should be between your cable/DSL modem and your TA. This will ensure any special cabling you received from your Internet Service Provider is between your modem and your TA.
4 TURN ON EQUIPMENT IN ORDER ! FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM Cable/DSL Cable/DSL Cable/DSL Jack Jack Jack Cable/DSL Cable/DSL Cable/DSL Modem Modem Modem Wall Wall Wall Outlet Outlet Outlet ETHERNET ETHERNET ETHERNET POWER POWER POWER ON ON ON A B A Ensure your cable/DSL modem was off for at least 5 minutes. Power up your cable/DSL modem.
Cable/DSL Cable/DSL Cable/DSL Cable/DSL Cable/DSL Cable/DSL Cable/DSL Cable/DSL Jack Jack Modem Modem Modem Jack Jack Modem Wall Outlet Wall Outlet Outlet Wall Wall Outlet Telephone Telephone Telephone Adapter Adapter Adapter Telephone Adapter Telephone Telephone Telephone Personal Personal Personal Computer Computer Computer Telephone Personal Computer ETHERNET ETHERNET ETHERNET ETHERNET PORT PORT PORT PORT ETHERNET ETHERNET ETHERNET ETHERNET POWER POWER POWERPOWER ON ON ON ON PSTN PSTNPSTN CONSOLE CO
5 VERIFY YOUR CONNECTION NOTE WHETHER YOU HAVE A CABLE MODEM OR DSL. CABLE MODEM IF YOU HAVE A CABLE MODEM, FOLLOW THE INSTRUCTIONS TITLED “CABLE MODEM” IN GREEN. DSL IF YOU HAVE DSL, FOLLOW THE INSTRUCTIONS TITLED “DSL” IN BLUE. VERIFY YOUR CONNECTION CABLE MODEM 1234567 890 qwert uio p FOR SINGLE COMPUTER CONNECTED asdfghjk l ONE OR DIRECTLY TO A CABLE MODEM, OR xcvbnm, MORE COMPUTERS CONNECTED.TO A 1234567 890 qwert uio p asdfghjk l xcvbnm, .
NOTE Most DSL providers use PPPoE to provide customers access to their network. This section assumes like most DSL customers you have PPPoE; however, if you are certain you don’t have PPPoE and instead have DHCP or Static IP, follow the steps in blue for cable modem users (for DHCP) or Appendix A (for Static IP). VERIFY YOUR CONNECTION DSL 1234567 890 qwert uio p asdfghjk l FOR SINGLE COMPUTER CONNECTED DIRECTLY TO DSL MODEM xcvbnm, .
5 VERIFY YOUR CONNECTION DSL, continued B B C 1234567 890 qwert uio p asdfghjk l xcvbnm, . 1234567 890 qwert uio p asdfghjk l xcvbnm, . Open your web browser and ! $% ! $% type http://192.168.15.1. QWERT UI QWERT UI If you receive a page not found OP OP ASDFGHJK error, see “I have DSL and ASDFGHJK I cannot access my TA setup Web page” in Troubleshooting, page 23.
J1 NOTE If your status light is red in Step J, you may have problems connecting with your DSL service. A few DSL customers have what is known as static IP, in which their computer has a permanent IP address that never changes. Most customers instead have PPPoE or DHCP, and should use the instructions above; however if you are sure you have a static IP address and not PPPoE or DHCP, see the configuration instructions in Appendix A, page 18.
6 ACTIVATE YOUR TELEPHONE ADAPTER ! B IMPORTANT! If you are using a VPN service/client, disable it while you follow these steps. A Go to your Personal Call Manager Web site at www.callvantage.att.com. B Login using your User ID C 16 (your 10-digit AT&T CallVantageSM Service number) and password. This was part of the information to gather in Step 1. C You should see the screen at left. Click “Activate TA” and follow the instructions on the screen.
CONGRATULATIONS! SETUP IS NOW COMPLETE You can start making calls by dialing the 10-digit number from the phone connected to your Telephone Adapter. You can also use the new advanced features available on your Personal Call Manager Web site at www.callvantage.att.com If you experience any problems with the service, please refer to Troubleshooting, page 20.
APPENDIX A CONFIGURATION FOR STATIC IP A small number of cable modem/DSL customers have static IP, in which they are assigned a permanent IP address that never changes. Most customers instead have DCHP or PPPoE and should follow the steps in sections 1-6; however, if you are certain you have static IP and not PPPoE or DHCP, use the following steps to install your TA. For additional info see “I may have a static IP address but I am not sure” in Troubleshooting, page 24.
APPENDIX B ACTIVATING A REPLACEMENT TA A Follow Steps 1-5 at the beginning of this guide until you have finished Step 5: Verify Your Connection. ! IMPORTANT! If you are using a VPN service/client, disable it while you follow steps B-I. B Go to your Personal Call Manager Web site at www.callvantage.att.com. C Login using your User ID (your E Once you are on the help page click “Telephone Adapter (TA) Activation.” F You should see the TA Activation “Begin” screen. Click “Continue.
APPENDIX C TROUBLESHOOTING Troubleshooting topic Page Troubleshooting topic Page Troubleshooting topic Page I just finished installation and cannot get a dial tone on my phone. 21 I keep getting “activation fail” during the TA Activation process. 24 My data service is lost every once in a while, but I still have a dial tone. 25 I forgot my PPPoE username and password. Where can I find it? 24 I am using a home router and have to reboot everything to get the data to work again.
PROBLEM RESOLUTION PROBLEM RESOLUTION I just finished installation and cannot get a dial tone on my phone. 1. Verify that the switch on the back of the TA is set to VoIP. 1. Your TA may be connected to the Ethernet port of your router and not directly to your cable/DSL modem. Confirm that your cabling is correct according to Step 3. I had a dial tone before, but do not receive a dial tone now. 4.
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION I need help getting my computer to “obtain IP address automatically.” If you have a single computer connected to your cable/DSL modem , try the following (if you have a router, you must set this on your router, not your computer): PROBLEM (Continued) For Windows XP 1. Go to “Start”, select “Control Panel.” Double click “Network Connections” For Windows 95, 98, or ME 2.
PROBLEM RESOLUTION PROBLEM RESOLUTION I have DSL and I cannot access my TA setup Web page. 1. First check to ensure you have an up to date browser. You will need IE 5.5 or higher on Windows, IE 5.X on Mac OS 9 or OS X, or Apple Safari 1.0 or higher on Mac OS X. I am connected via a home router and my real time/gaming applications are not working correctly. Your home router acts as a NAT (Network Address Translation) device.
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION PROBLEM RESOLUTION I keep getting “activation fail” during the TA Activation process. Make sure that prior to beginning the TA Activation process you have disconnected from any secure client such as a VPN client and that you are connecting to the Internet through your cable/DSL Internet provider. I forgot my PPPoE username and password. Where can I find it? This information should have been provided by your DSL service provider.
PROBLEM RESOLUTION PROBLEM RESOLUTION I may have an integrated modem/ home router. How can I find out? If you have a single device that plugs directly into your cable/DSL jack and that you can connect multiple computers into (allowing each to access the Internet), you have an integrated modem router. I can’t get this to work with my company’s VPN. I have an integrated modem/ home router. I don’t know which section to use in this guide.
APPENDIX C TROUBLESHOOTING, CONTINUED PROBLEM My TA Status and WAN lights sometimes blink green or amber for no apparent reason. Should I be concerned? I am having voice quality problems with my phone. RESOLUTION You should not be concerned; this is normal. This indicates your TA is automatically receiving firmware upgrades from our network. You can place a call while this is happening but you MUST NOT unplug your TA while these lights are blinking or you may damage your TA.
APPENDIX D WARRANTY INFORMATION AT&T warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Telephone Adaptor contained in this package (“Product”) is free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions. This limited warranty extends only to the consumer for Products purchased and used in the United States of America.
APPENDIX E GLOSSARY What is my User ID? Your UserID consists of the 10-digit assigned AT&T CallVantageSM Service phone number. This information was provided in your order confirmation e-mail. What is IP? IP, or Internet Protocol, is the language used to exchange data over the Internet. What is an IP address? Every computer or device on the Internet has what is known as an IP address, which uniquely defines that device and enables devices to find each other on the Internet.
TECHNICAL SUPPORT What is VPN? What is a private IP address? Some employers use a VPN, or Virtual Private Network, to give their employees secure access to their corporate network over a home Internet connection. Employees usually have special VPN client software on their computers and use special secure means to log onto the VPN. A private IP address is an address that reflects certain numeric addresses set by the Internet industry.
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