User's Manual 5.
Congratulations on your purchase of this AT&T product. Before using this telephone system, you must read Important safety information on pages 20-24 of this manual. NEED HELP? Our representatives are here to help you with any questions concerning the operation of this product, available accessories, or any other related issues. Call toll free 1 (800) 222-3111 In Canada, call 1 (866) 288-4268 or visit our website at www.telephones.att.com Model #: AT&T E560-2/E560-5 Product name: 5.
IMPORTANT Information about caller ID with call waiting This product has a caller ID with call waiting feature which works with service from your local telephone service provider. Caller ID with call waiting lets you see the name of the caller before answering the telephone, even when on another call. You may need to change your phone service to use this feature. Contact your telephone service provider if: • you have both caller ID and call waiting, but as separate services (you may need combined service).
You must charge the battery and register the handset before use. STOP! For customer service or product information, visit our web site at See pages 2-3 for easy instructions. Please also read Important safety www.telephones.att.com information on pages 2024. or call 1 (800) 222-3111. Table of contents Quick reference guide ............................. 1 Before you begin ....................................... 2 Parts checklist ............................................
Quick reference guide For complete instructions, please refer to the manual provided with your E5640, E5643B, E5644B or E5655 telephone. If your manual for the above models has been misplaced, you may download it from www.telephones.att.com. Handset ^ SELECT/MENU Press to display menu, or to select highlighted item from menu. CID Press to scroll up in menus. Press when phone is not in use to display caller ID information. While entering names or numbers, press to move the cursor to the left.
Before you begin This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office. If there is a call while the handset is out of range, the handset might not ring — or if it does ring, the call might not connect PHONE/ when you press FLASH.
Battery & charger installation After installation, place the handset in the handset charger or the telephone base and allow the battery to charge for at least 16 hours before use. You can keep the battery charged by returning the handset to the handset charger or the telephone base after each use. When battery power is completely depleted, a full recharge takes about 16 hours.
Adding new handsets The handset provided with your E5640/E5655 is automatically registered as Handset 1. Additional handsets will be assigned numbers in the order they are registered (Handset 2, Handset 3, or Handset 4). A maximum of 4 handsets can be registered to the same telephone base. The E5643B has 3 handsets automatically registered as handset 1, 2 and 3. You can register one additional handset, which will be called Handset 4. Enter base ID, then press SELECT.
Adding new handsets To add a new handset: • Make sure the handset battery is properly installed and fully charged. • If the battery in the handset is not sufficiently charged, the screen on the handset will show PLACE IN CHARGER If this happens, return the handset to the handset charger until the screen shows ENTER BASE ID • Enter the 15-digit base ID number. The number is located on the bottom of the E5640 and E5643B telephone base.
Adding new handsets • If the number is not entered correctly, the screen will be blank for a few seconds and ENTER BASE ID will be displayed again until a valid base ID has been entered. • After entering the code, press SELECT/MENU to accept the code to complete the registration process. NOTE: In some cases, the last digit of the base ID may be an *. Treat that as part of the base ID and enter it into the handset for registration purpose.
Replacing a handset If you are replacing a handset on a system which already has the maximum number of handsets registered (4), or wish to change the assigned handset number of your registered handsets, you must first de-register all handsets, then re-register them again. To de-register all handsets (E5640/E5643B/E5644B) • Unplug the power supply from the telephone base. • Plug in the power supply while pressing and holding the HANDSET LOCATOR button on the telephone base.
Replacing a handset To de-register all handsets (E5655 ONLY) • Press * 8 8 telephone base. • Press 3 2 4 4 # on the dial pad of the SELECT/MENU on the telephone base. All handsets will be de-registered from the telephone base and the handsets will display (may take up to 30 seconds): ENTER BASE ID The handsets are now de-registered from the telephone base, and can now be re-registered (see page 9).
Re-registering a handset You can re-register handsets after de-registering them from the telephone base. You can also re-register handsets to a new telephone base if they have been replaced for any reason. To re-register a handset: • Make sure the handset battery is properly installed and charged. • The handset will display ENTER BASE ID. • Enter the 15-digit base ID code located on the bottom of the E5640, E5643B and E5644B telephone base.
Re-registering a handset To re-register a handset to a new telephone base • Make sure the handset battery is properly installed and charged. • Unplug the old telephone base. The handset will display SEARCHING.... • Install the new telephone base by plugging it into an electrical outlet and telephone jack. • Press and hold the ENTER BASE ID. SELECT/MENU key until the handset displays • Enter the 15-digit base ID code located on the bottom of the E5640, E5643B and E5644B telephone base.
Belt clip & optional headset Install belt clip as shown below if desired. For hands-free telephone conversations, use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset. Snap belt clip into notches on side of handset. Rotate and pull to remove. Plug 2.5 mm headset into jack on side of handset (beneath small rubber cap).
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our web site at www. telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. Problem Suggestion My telephone does not work at all • Make sure the battery is installed and charged correctly. For optimum daily performance, return the cordless handset to the telephone base after use.
Troubleshooting Problem The battery does not charge in the handset or the handset battery does not accept charge The CHARGING light is off The CHARGING light on the telephone base is flashing Suggestion • Make sure the handset is placed in the charger correctly. The CHARGING light on the telephone base or charger should be on. • If the cordless handset is in the charger or in the telephone base but the CHARGING light is not on, refer to The CHARGING light is off in this section.
Troubleshooting Problem There is no dial tone Suggestion • • • • The telephone does not ring when there is an incoming call • • • • • • • • • First, try all the above suggestions. Move the cordless handset closer to the telephone base. It might be out of range. The telephone line cord might be malfunctioning. Try installing a new telephone line cord. Disconnect the telephone base from the telephone jack and connect a different telephone.
Troubleshooting Problem Suggestion I cannot dial out • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. • Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in your area.
Troubleshooting Problem There is noise or interference during a telephone conversation Suggestion • • • • • • • • • • The handset may be out of range. Move it closer to the telephone base. Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. Other electronic products can cause interference to your cordless telephone.
Troubleshooting Problem I hear noise in the cordless handset, and none of the keys or buttons work Suggestion • The system does • not receive caller ID or the system does not display • caller ID during call waiting Make sure the telephone line cord is plugged in securely. Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company. The caller may not be calling from an area which supports caller ID.
Troubleshooting Problem The answering system does not record message Suggestion • • • The messages on the answering system are incomplete • • • • Make sure the answering system is turned on. When the answering system is on, the red light on the ANSWER ON/OFF key is lit. Make sure the Announcement only feature is off. The memory is full. Delete some of the existing messages from the system.
Troubleshooting Problem Suggestion Day of the week is incorrect on the answering system after the clock is reset by the caller ID function • Reset the year when setting the clock on the answering system. CL flashes in message window • Reset the clock on the answering system. Common cure for electronic equipment • If the unit is not responding normally, try putting the cordless handset in the telephone base or the charger.
Important safety information This symbol alerts you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product.
Important safety information • Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the telephone base is also away from the area. • Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.
Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Important safety information • Nickel-cadmium rechargeable batteries: Must be recycled or disposed of properly. Do not dispose of them in household garbage. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury. The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-cadmium rechargeable batteries when taken out of service within the United States.
Important safety information WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using cordless telephones. Especially about telephone answering systems Two-way recording: This unit does not emit warning beeps to let the other party know that the call is being recorded.
FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
FCC Part 68 and ACTA If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the limited warranty. If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.
FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Limited warranty The AT&T brands are used under license. Any repair, replacement or warranty service, and all questions about this product should be directed to: Advanced American Telephones, 1(800) 222-3111 or www.telephones.att.com. In Canada, call 1 (866) 288-4268. 1.
Limited warranty 3. How long is the limited warranty period? The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
Limited warranty • Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or • Product returned without valid proof of purchase (see 6 below); or • charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit. 5.
Limited warranty 6. What must you return with the Product to get warranty service? You must: a return the entire original package and contents including the Product to the AAT service location along with a description of the malfunction or difficulty; b include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt (keep a copy for your records); and c provide your name, complete and correct mailing address, and telephone number. 7.
Limited warranty Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall AAT be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product.
www.telephones.att.com Copyright © 2006 Advanced American Telephones. All rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in China. Issue 3 AT&T 06/06.
