User Manual CN-5000 2005-09-13
CN-5000 User Manual Regulatory Information 1. This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CN-5000 User Manual User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer’s software described in this manual is sold or licensed ‘as is’.
CN-5000 User Manual Safety Instructions General w Read all of these instructions. Save them for future reference. w Follow all warnings and instructions marked on the device. w Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. w Do not use the device near water. w Do not place the device near, or over, radiators or heat registers. w The device cabinet is provided with slots and openings to allow for adequate ventilation.
CN-5000 User Manual w To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un-interruptible power supply (UPS). w Position system cables and power cables carefully; Be sure that nothing rests on any cables. w When connecting or disconnecting power to hot-pluggable power supplies, observe the following guidelines: § Install the power supply before connecting the power cable to the power supply.
CN-5000 User Manual Rack Mounting w Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack. w Always load the rack from the bottom up, and load the heaviest item in the rack first. w Make sure that the rack is level and stable before extending a device from the rack.
CN-5000 User Manual Package Contents The complete CN-5000 package consists of: w 1 CN-5000 KVM on the Net™ Control Unit w 1 Custom KVM Cable Set w 1 Power Adapter w 1 Rack Mount Kit w 1 Software CD w 1 User Manual w 1 Quick Start Guide Check to make sure that all the components are present and that nothing was damaged in shipping. If you encounter a problem, contact your dealer.
CN-5000 User Manual Contents Regulatory Information User Notice . . . . . . . Safety Instructions . . . General . . . . . . . Rack Mounting . . Package Contents . . . . About This Manual . . . Overview . . . . . . Conventions . . . . Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CN-5000 User Manual Radius . . . . . User Manager . Customization Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 24 26 27 5. The Windows Client Starting Up . . . . . . . . . Operation . . . . . . . . . . OSD Control Panel . . . Keystrokes . . . . . . . Mouse Synchronization Hotkeys . .
CN-5000 User Manual The Tools Menu . . . . Keyboard . . . . . Config . . . . . . . Connecting . . . . . . . Operation . . . . . . . . The Java Client . . . . . . . Starting Up . . . . . . . Operation . . . . . . . . The Log Server . . . . . . . Installation . . . . . . . Starting Up . . . . . . . The Menu Bar . . . . . Configure . . . . . Events . . . . . . . Options . . . . . . The CN-5000 List Panel The Event List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CN-5000 User Manual About This Manual This User Manual is provided to help you get the most from your CN-5000 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the CN-5000 System. Its purpose, features and benefits are described.
CN-5000 User Manual Conventions This manual uses the following conventions: Courier Indicates text that you should key in. [] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps. w Bullet lists provide information, but do not involve sequential steps. > Indicates selecting an option on a menu.
Chapter 1. Introduction Overview The CN-5000 is a control unit that allows operators to monitor and access their computers from remote locations using a standard Internet browser or Windows-based application programs. The CN-5000 connects to the Internet, an Intranet, LAN, or WAN using industry standard Category 5 cable, then uses a KVM cable to connect to a local KVM switch or server.
CN-5000 User Manual With its advanced security features, the CN-5000 is the fastest, most reliable, most cost effective way to remotely access and manage widely distributed multiple computer installations. The Administrator and Client software included with the CN-5000 make it easy to install, maintain, and operate.
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CN-5000 User Manual System Requirements w For best results we recommend that the computers used to access the CN-5000 control unit have at least a P III 1 GHz processor, and that the screen resolution is set to 1024 x 768. w Browsers must support 128 bit data encryption. w For best results we recommend that the internet connection speed be at least 128 kbps. w For the browser-based Windows Client, you must have DirectX 7.0 or higher installed.
Chapter 2. Hardware Setup Front View 1 No. 1. Component Reset / Firmware Upgrade Switch 2 3 4 Description Pressing and holding this switch in while powering ON the CN-5000 returns it to the factory default firmware level. After the CN-5000 has been powered ON, pressing and holding this switch in for more that two seconds performs a system reset. Note: This switch is recessed and must be pushed with a thin object - such as the end of a paper clip, or a ballpoint pen. 2.
CN-5000 User Manual Rear View 1 2 5 3 4 No. Component Description 1. KVM Port The KVM cable (supplied with this package) that links the CN-5000 to your KVM switch or server plugs in here. 2. Local Console Section The CN-5000 can be accessed via a local console as well as over the Net. The cables for the local console (keyboard, monitor, and mouse) plug in here. Each port is color coded and marked with an appropriate icon to indicate itself. 3.
2. Hardware Setup Before You Begin 1. Important safety information regarding the placement of this device is provided on p. . Please review it before proceeding. 2. Make sure that power to any devices you will be connecting up have been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function. Rack Mounting For convenience and flexibility, the CN-5000 can be mounted on a system rack. To rack mount the unit do the following: 1.
CN-5000 User Manual 2. Screw the bracket into any convenient location on the rack. Note: These screws are not provided. We recommend that you use M5 x 12 Phillips Type I cross, recessed type screws. Cable Information Only custom cable sets specifically designed to work with the CN-5000 may be used to link to your server or KVM switch. A 1.8 m custom cable set is provided with this package. Cable sets are also available in other lengths, as shown in the table below. Length (m) 1.2 1.8 3.0 6.
2. Hardware Setup Installation To install the CN-5000, refer to the installation diagram below (the diagram numbers correspond to the numbered steps), and do the following: 1. Plug the local administrator’s keyboard, mouse, and monitor into the unit’s Console Ports. 2. Use the KVM cable provided with this package to connect the CN-5000’s KVM Port, to the Keyboard, Video and Mouse ports of the server or KVM switch that you are installing. Note: For more information regarding KVM cables, see p. 8. 3.
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Chapter 3. Getting Started The CN-5000 can be accessed either from an internet type browser, or via Windows-based application (AP) programs. The next several chapters describe browser-based operations. AP access is discussed in Chapter 8. Logging In To operate the CN-5000 from an Internet browser, begin by logging in: 1. Open your browser and specify the IP address of the CN-5000 you want to access in the browser’s URL location bar. Note: 1. Get the IP address from the CN-5000 administrator. 2.
CN-5000 User Manual 3. Accept the certificate. If a second certificate appears, accept it as well. The CN-5000 login page appears: 4. Provide a valid Username and Password (set by the CN-5000 administrator), then Click Login to continue. Note: 1. If you are the administrator, and are logging in for the first time, use the default Username: administrator; and the default Password: password.
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CN-5000 User Manual Screen Elements The icons arranged horizontally across the top of the page are linked to the administration utilities, which are used to configure the CN-5000. Your ability to make configuration changes depends on the permissions associated with your login information (see User Management, p. 24). Use of the administrative functions is discussed in Chapter 4. The icons arranged vertically down the left side of the page are used to operate the CN-5000.
Chapter 4. Administration Introduction The administration utilities, represented by the icons located across the top of the CN-5000 web page, are used to configure the CN-5000 for operation. This chapter discusses each of them in turn. As you make your configuration changes, Click the Apply icon at the upper left of the web page to save the changes in the CN-5000’s configuration file. To have the changes actually take effect, you have to put a check in the Reset on Exit box (see Customization, p.
CN-5000 User Manual General Once you login, the General panel displays on the web page: It is the first of the Administration pages, and provides information about the CN-5000’s status. An explanation of each of the fields is given in the table below: Device Name: To make it easier to manage installations that have more than one CN-5000, each one can be given a name. To assign a name for the CN-5000, key in one of your choosing here (15 characters max.).
4. Administration Network The Network dialog is used to specify the CN-5000’s network environment. Access Port As a security measure, if a firewall is being used, the Administrator can specify the port numbers that the firewall will allow (and set the firewall accordingly). Users must specify the port number as part of the IP address when they log in to the CN-5000. If an invalid port number (or no port number) is specified, the CN-5000 will not be found.
CN-5000 User Manual IP Address The CN-5000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. w For dynamic IP address assignment, select the Obtain an IP address automatically, radio button. Note: If the CN-5000 is on a network that uses DHCP to assign network addresses, and you need to ascertain its IP address, see IP Address Determination, p. 88, for information.
4. Administration Security The Security page is used to control access to the CN-5000. w IP and MAC Filters permit or deny access to the CN-5000 for specific IP and MAC addresses attempting to access the system. w As a security feature, the Default Java program name lets the Administrator specify an addition to the IP address that users must include when they log into the CN5000 from their browsers, and when they access the CN-5000 with the Java Client. For example: 192.168.0.126/abcdefg Note: 1.
CN-5000 User Manual Filtering There are a maximum of 100 filters allowed for each category: User IPs; User MACs; and Administrator MACs. User Station filtered items (IPs and MACs) can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button. w If the include button is checked, all the addresses within the filter range are allowed access to the CN-5000; all other addresses are denied access.
4. Administration 4. To filter a single IP address, key in the same address as the start IP. To filter a continuous range of addresses, key in the end number of the range. After filling in the address, click OK. 5. Repeat these steps for any additional IP addresses you want to filter. To delete a filter, select it and Click Remove. To modify a filter, select it and Click Edit. The Edit dialog box is similar to the Add dialog box.
CN-5000 User Manual Radius If you are using a RADIUS server, RADIUS Configuration allows you to set up its parameters: 1. Check Enable RADIUS. 2. Fill in the IP addresses and Service Ports for the Primary and Alternate RADIUS servers. 3. Set the time in seconds that the CN-5000 waits for a RADIUS server reply before it times out in the Timeout field. 4. Set the number of RADIUS retries allowed in the Retries field. 5.
4. Administration 6. On the RADIUS server, set the access rights for each user according to the information in the table, below: Character Meaning C Grants the user administrator privileges, allowing the user to configure the system. W Allows the user to access the system via the Windows Client program. J Allows the user to access the system via the Java Client program. P Allows the user to access an attached PN0108 device. L Allows the user to access log information via the user’s browser.
CN-5000 User Manual User Manager This configuration dialog is used to manage user profiles. w A maximum of 64 user profiles can be created. w To add a user, fill in the information asked for in the User Info dialog box and Click Add. w To delete a user profile, select it from the list in the upper panel, and Click Remove. w To modify a user profile, select it from the list in the upper panel; change the information shown in the User Info dialog box; and Click Update.
4. Administration An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no mistake in the password you are asked to enter it again. The two entries must match. Description Additional information about the user that you may wish to include.
CN-5000 User Manual Customization This configuration dialog allows the Administrator to set Timeout, Login failure, and Working mode parameters. An explanation of the Customization parameters is given in the table below: Time out Control If the CN-5000 doesn’t receive any input from a computer that is accessing it with the Windows or Java client for the amount of time specified here, it ends the connection.
4. Administration Firmware New versions of the CN-5000 firmware can be downloaded from our website: www.aten.com.tw as they become available. To upgrade the firmware, do the following: 1. After downloading the new firmware file to your computer, click the Firmware icon to open the Firmware configuration dialog: 2. Click the Browse button; navigate to the directory that the new firmware file was downloaded to, and select it. 3. Click Upload. 4.
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Chapter 5. The Windows Client Starting Up To access the CN-5000 with the Windows Client software: 1. After you log in, Click the Windows Client icon at the left of the web page (see p. 12). Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Client program will not load. 2. In the File Download dialog box that comes up, click Open to run the program. Note: 1. If the browser cannot run the program, save it to disk, instead.
CN-5000 User Manual Note: 1. If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. 2. If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop. If the remote screen is larger than what is able to fit in the window, move the mouse pointer to the screen border that is closest to the area you want to view and the screen will scroll.
5. The Windows Client Operation Once the Switch to the CN-5000 has been accomplished, the remote system’s video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system. OSD Control Panel A small OSD control panel opens at the lower right hand corner of the screen: The panel consists of an icon bar with two text bars below it. Initially, the text bars display the video resolution and IP address of the remote device.
CN-5000 User Manual Keystrokes Except for [Alt + Tab] and [Ctrl + Alt + Del], the effect of all keyboard input takes place on the remote computer . The above two combinations are retained on the local system to switch among applications and to recover from disaster. In order to provide the [Alt + Tab] and [Ctrl + Alt + Del] functions on the remote system, a Function key (F1 - F12) can be selected as a substitute for the [Alt] key.
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CN-5000 User Manual WinMe: Set the mouse speed to the 5th position; disable mouse acceleration (click Advanced to get the dialog box for this). WinNT / Win98 / Win95: Set the mouse speed to the slowest position. Sun / Linux: Open a terminal session and issue the following command: Sun: xset m 1 Linux: xset m 0 Hotkeys The Hotkey Setup Screen: Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations.
5. The Windows Client An explanation of the actions is given in the table, below: Action Explanation Exit remote location Break the connection to the CN-5000 and return to local operation. Adjust Video Bring up the video adjustment utility. Toggle OSD Toggles the OSD display Off and On.
CN-5000 User Manual Configuring the Hotkeys: If you find the default Hotkey combinations inconvenient, you can configure them to whatever suits your taste, as follows: 1. Highlight the Action, then Click Start 2. Key in the Function keys (one at a time). The key names appear in the Key field as you press them. 3. When you have finished keying in your sequence, Click Stop 4. Click Set 5.
5. The Windows Client The meanings of the adjustment options are given in the table below: Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by Clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the function detect the vertical and horizontal offset values of the remote screen and automatically synchronize it with the local screen.
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Chapter 6. The Java Client Introduction The Java Client makes the CN-5000 accessible to all platforms that have Java 2 installed. Java 2 is available for free download from Sun’s Java web site (http://java.sun.com). To access the CN-5000 with the Java Client software: 1. After you log in (see p. 12), Click the Java Client icon. Note: When you log in, be sure to specify the Java Program Name when you specify the CN-5000’s IP address. For example: 192.168.0.
CN-5000 User Manual Once the authentication procedure completes successfully, the remote system displays on your monitor: 40 2005-09-13
6. The Java Client Operation You can work on the remote system via the screen display on your monitor just as if it were your local system. Note: 1. You can switch between your local and remote programs with [Alt + Tab]. 2. Due to net lag, there might be a slight delay before your keystrokes show up. You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click. 3.
CN-5000 User Manual Video: Clicking the first button brings up the Video Settings dialog box: This is similar to the Adjust Video feature of the Windows Client. See p. 36 for details about its use. Note: We recommend that you perform an Autosync right after you connect for improved mouse synchronization. Keypad: Clicking the second button, brings up the Keypad.
6. The Java Client Mouse: At times the local mouse movement may lose sync with the remote mouse movement. You can try getting them back in sync with a fast mouse synchronization by moving the mouse pointer down into the Java Client toolbar. If that doesn’t help, do an Autosync (as discussed on the previous page). If an Autosync doesn’t resolve the problem the Mouse Synchronization function can get them back into sync. This is similar to the Mouse Synchronization feature of the Windows Client (see p.
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Chapter 7. The Log File The Log File Screen The CN-5000 logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the lower left of the page.
CN-5000 User Manual A maximum of 512 events are kept in the log file. As new events are recorded, they are placed at the bottom of the list. When a new event is recorded after there are 512 events in the log file, the earliest event in the list is discarded. Note: To maintain and view a record of all the events that take place (not just the most recent 512), set up the Log Server AP program. See p. 77 for details. To clear the log file, click on the Clear Log icon at the lower right of the page.
Chapter 8. AP Operation In addition to the browser based operation utilities, the CN-5000 also provides Windows-based programs that can be used in their stead. These include an administration utility, a Windows client, a Java client, and a Log Server. This chapter explains how to install and operate each of them. The Administrator Utility Installation The Windows-based Administrator Utility is provided on the distribution CD included with this package. To install the Administrator Utility: 1.
CN-5000 User Manual Starting Up To bring up the Administrator Utility Main Screen, double click the CN5KAdminTool icon, or key in the full path to the program on the command line. If this is the first time that you are running the utility a dialog box appears requesting you to input your serial number. The serial number can be found on the CN-5000’s CD case. Key in the serial number - 5 characters per box then Click OK.
8. AP Operation Note: 1. The Port number that corresponds to a unit’s IP address is set by the Administrator on the Network configuration page (see p. 55 for details). 2. Clicking the Refresh button causes the utility to rescan the local LAN segment for CN-5000 devices. 3. If the utility fails to connect to a unit that you specified, it assigns another free IP address (if one exists), to that device and attempts to connect again. 4.
CN-5000 User Manual Logging In Once the Administrator Utility connects to the unit you specified, a login window appears: Only those who have Configuration privileges (see User Management; Permissions, p. 60) are allowed to log in. Provide a valid Username and Password, then Click Login to continue. Note: The default Username is administrator; the default Password is password. You can change these to whatever you prefer (see User Management, p. 60) after you have logged in.
8. AP Operation If you successfully log in to the CN-5000 with the default username and password, the following message appears: For security purposes, be sure to change the default Username and Password to something unique (see User Management, p. 60).
CN-5000 User Manual The Settings Notebook After successfully logging in, the Settings notebook appears. There are five tabs, each representing a different administrative function. A description of the functions how to configure their settings is provided in the sections that follow.
8. AP Operation Uploading Changes When the Settings have been configured to your satisfaction and you are ready to upload the changes to the CN-5000: 1. If you made changes on the Network page, or if you upgraded the firmware on the Customization page, you must enable Reset on Exit (see p. 62) before going to step 2. 2. Click OK (at the bottom of the Settings notebook), to start the updating procedure.When updating has finished, the following message displays: 3.
CN-5000 User Manual General: The General page provides information about the CN-5000’s status. An explanation of each of the items is given in the table below: MAC Address The CN-5000’s MAC Address displays here. Device Name: To make it easier to manage installations that have more than one CN-5000, each one can be given a name. To assign a name for the CN-5000, erase the current name and key in one of your choosing (15 characters max.).
8. AP Operation Network: This page is used to specify the CN-5000’s network environment. The Network page is divided into three main sections: Access Ports, IP Address, and Log Server. Each section is discussed below. Access Ports: As a security measure, the Administrator can set the Port numbers that the User must specify when he attempts to connect to a CN-5000’s IP address. Unless the correct Port number is given, the CN-5000 device will not be found.
CN-5000 User Manual IP Address: w The CN-5000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. § For dynamic IP address assignment, select the Obtain an IP address automatically, radio button. § To specify a fixed IP address, select the Set IP address manually, radio button and fill in the required information.
8. AP Operation Security The Security page is used to control access to the CN-5000. w User station filters permit or deny access to the CN-5000 for specific IP and MAC addresses attempting to access the system. w The Default Java program name lets the Administrator specify an addition to the IP address that the user must include when he accesses the CN-5000 with the Java Client. For example: 192.168.0.126/abcdefg Users must include this name in the IP address, or they will not be granted access.
CN-5000 User Manual Filtering w There are a maximum of 100 filters allowed for each category (User IPs, User MACs, and Administrator MACs). w To enable filtering for User Stations, Click to put a check mark in the IP and/or MAC Filter enable checkbox. w To add a filter, Click Add. A dialog box similar to the ones below appears (the top example is for IP address filters; the bottom is for MAC address filters): § Specify the filter address in the dialog box, then Click OK.
8. AP Operation w User Station filtered items can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button. § If the include button is checked, all the addresses within the filter range are allowed access to the CN-5000; all other addresses are denied access. § If the exclude button is checked, all the addresses within the filter range are denied access to the CN-5000; all other addresses are allowed access.
CN-5000 User Manual User Management This page is used to set up and manage user profiles. It defines the access rights of each user. Up to 64 user profiles can be established. w A maximum of 64 users can have access to a CN-5000. w To add a user, Click Add and fill in the information asked for in the User Management dialog box that appears. (See p. 60.) w To delete a user profile, select it and Click Remove.
8. AP Operation When you click Add or Edit, the following dialog box appears: An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no mistake in the password you are asked to enter it again. The two entries must match. Description Additional information about the user that you may wish to include.
CN-5000 User Manual Customization This page allows the Administrator to upgrade the firmware and to set Timeout and Login failure parameters.
8. AP Operation An explanation of the Customization items is given in the table below: Uploads After obtaining a new version of the firmware, click Browse to navigate to the directory that you have put it in. Time out control If the CN-5000 doesn’t receive any input from a logged in user for the amount of time specified here, it ends the connection. Login failure w Login failures allowed, sets the number of consecutive failed login attempts that are permitted from a remote computer.
CN-5000 User Manual Upgrading the Firmware New versions of the Mainboard firmware files can be downloaded from our website as they become available. After downloading the new firmware file, to upgrade the firmware, do the following: 1. Go to the Customization page of the Administration configuration notebook (see p. 62) and Click the Browse button for the component you want to upgrade. 2.
8. AP Operation 3. Click Open. You return to the Customization page with the path to the file, and the Upload version number displayed. Note: If you select the wrong file type for the component you are upgrading an Invalid file type message appears when you click Open. Go back and select the correct file type. 4. Enable the Reset on exit checkbox. 5. Click OK to save your settings and reset the CN-5000.
CN-5000 User Manual The Windows Client The Windows-based Client software is provided on the distribution CD included with this package. Installation To install the Windows Client: 1. Open the drive and folder where the Windows Client Setup icon (CN5KClient.exe) is located and double click the icon. The Windows Client installation screen appears: 2. Click Next and follow the on-screen instructions. When the installation completes, a CN5000 Client icon appears on your desktop.
8. AP Operation Starting Up To bring up the Windows Client Main Screen, Double Click the CN5K Client icon, or key in the full path to the program on the command line. If this is the first time that you are running the program, a dialog box appears requesting you to input your serial number: If you don’t know what it is, contact the CN-5000 administrator. Key in the serial number - 5 characters per box - then Click OK. Note: You must have DirectX 7.0 or higher installed on your computer.
CN-5000 User Manual A description of the Connection Screen is given in the following table: Menu Bar The Menu Bar contains three items: File, Tools, and Help. 1. The File Menu allows the operator to Create, Save, and Open user created Work files (see p. 69 for details). 2. The Tools Menu contains two entries: Keyboard and Config, (see p. 30 for details). CN-5000 List: Each time CN5KClient.
8. AP Operation The File Menu The File Menu allows the operator to Create, Save, and Open user created Work files. A Work File consists of all the information specified in a Client session. This includes the CN-5000 and CN-5000 IP list items, as well as the Hotkey settings. Whenever a user runs the Client program, it opens with the values contained in the current work file. The current work file consists of the values that were in effect the last time the program was closed.
CN-5000 User Manual The Tools Menu Tools menu operations are performed after you connect, but before you switch to remote view. There are two entries on the Tools Menu: Keyboard and Config. They are explained in the sections that follow. Keyboard Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations. The Hotkey Setup utility is accessed by opening the Tools menu and selecting Keyboard.
8. AP Operation Config When you select Config, a screen similar to the one below appears: w If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. w If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop.
CN-5000 User Manual Connecting To connect to a CN-5000 unit: 1. If it is in the CN5000 List, Double Click it; if you are using the CN5000 IP input box, specify the IP address and Port number, then Click Open. A Login dialog box appears: 2. Key in a valid Username and Password, then click OK. The program attempts to contact your selected CN-5000 unit. While it does so, you can check the Message List window for status messages regarding the operation’s progress. 3.
8. AP Operation Operation Once the connection to the CN-5000 has been accomplished, the remote system’s video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system. The look and feel of the AP Windows client operation is the same as for the browser version of the Windows client. Refer back to p. 31 for details.
CN-5000 User Manual The Java Client The Java Client is provided to make the CN-5000 accessible to all platforms. Systems that have Java version 1.4 or higher installed can connect. If you don’t already have Java, it is available for free download from Sun’s Java web site (http://java.sun.com). Starting Up The Java-based Client software is provided on the distribution CD included with this package. Copy the Java Client jar file (CN-5000main.jar) to a convenient location on your hard disk.
8. AP Operation 3. Key in the serial number - 5 characters per box - then Click OK. (If you don’t know what the number is, contact the CN-5000 administrator.) An Address Input dialog box appears: 4. Key in the IP address for the unit you want to connect to - including a forward slash followed by the name of the CN-5000’s Default Java Program Name (see p. 19). For example: 168.10.95.1/abcdefg Note: For security purposes, the Default Java Program Name must be specified correctly as part of the IP address.
CN-5000 User Manual 5. Provide a valid Username and Password and Click OK. Once the authentication procedure completes successfully, the remote system displays your monitor: Operation The look and feel of the AP Java client operation is the same as for the browser version of the Java client. Refer back to p. 39 for details.
8. AP Operation The Log Server The Windows-based CN5000 Log Server is an administrative utility that records all the events that take place on selected CN-5000 units. Installation 1. Insert the CN-5000 software CD into your CD-ROM drive. 2. Open the drive and folder where the Log Server Setup icon (CN5KLogServer.exe) is located and double click the icon. The Log Server installation screen appears: 3.
CN-5000 User Manual Starting Up To bring up the Log Server, run the CN5000 Log Server either by double clicking its icon, or by keying in the full path to CN5KLogServer.exe on the command line. A screen similar to the one below appears: Note: The MAC address and port number of the computer that will contain the Log Server Events database must be specified on the Network page of the Administrator Utility (see p. 55).
8. AP Operation The Menu Bar The Menu bar consists of four items: w Configure w Events w Options w Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the CN-5000 List panel below it to enable the bar. Configure The Configure menu contains three items: Add; Edit; and Delete. They are used to add new CN-5000 units to the CN-5000 List; edit the information for units already on the list; or delete CN-5000s from the list.
CN-5000 User Manual A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the CN-5000 or its DNS name (if the network administrator has assigned it a DNS name). Port The Log Server port number assigned to the CN-5000 (see p. 55). Description This field is provided so that you can put in a descriptive reference for the unit to help identify it.
8. AP Operation A description of the items is given in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected CN-5000. Search last results This is a secondary search performed on the events that resulted from the last search.
CN-5000 User Manual Maintenance: Records are not automatically erased when their time limit (set with the Limit setting of the Edit function - see p. 80), comes due. They still remain in the database even though they have exceeded their expiration time. Clicking this menu item removes those records from the database. Options This menu has a single item: Retry.
8. AP Operation The CN-5000 List Panel The CN-5000 List panel displays a list of all the CN-5000 units that have been selected for the Log Server to track (see Configure, p. 79). Tick information for the currently selected CN-5000 displays in the Events List panel below it. To select a CN-5000 unit in the list, simply click on it.
CN-5000 User Manual The CN-5000 List window contains five fields: Field Recording Expalanation Determines whether the Log Server records the ticks for this CN-5000, or not. If the Recording checkbox is checked, the field displays Recording, and the ticks are recorded. If the Recording checkbox is not checked, the field displays Paused, and the ticks are not recorded.
8. AP Operation The Event List Window This window displays tick information for the currently selected CN-5000. Note that even though any other CN-5000s aren’t currently selected, if their Recording checkbox is checked, the Log Server records their tick information and keeps it in its database. You can see the server’s tick information by selecting it.
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Appendix Specifications Function Connectors LEDs 1 Specification Console Ports 1 x 6 pin mini-DIN F - Keyboard 1 x 6 pin mini-DIN F - Mouse 1 x HDB-15 F - Video KVM Link 1 x SPHD-15 F LAN 1 x RJ-45 Receptacle PON1 1 x RS-232 Power 1 x DC Jack (5V; 2.
CN-5000 User Manual IP Address Determination If you are an administrator logging in for the first time, you need to access the CN-5000 in order to give it an IP address that users can connect to. There are three methods to choose from. In each case, your computer must be on the same network segment as the CN-5000. If the CN-5000’s address was set by DHCP, Method 3 will show you what the DHCP assigned address is.
Appendix Method 2: (For a fixed IP address) A fixed IP address can also be assigned with the ARP command as follows: 1. If the CN-5000 is powered on, Power it off by unplugging its power adapter cable. 2. Run the ARP command with the following arguments: arp -s Where the IP address that you assign is one suitable for the network segment that the CN-5000 resides on. Note: The CN-5000’s MAC address can be found on its bottom panel. 3. Power on the CN-5000 4.
CN-5000 User Manual Method 3: (For a DHCP address) For computers running Windows, the CN-5000’s DHCP generated IP address can be determined with the AdminTool utility (found on the distribution CD): 1. Double click the AdminTool utility icon on the CD to install the utility on your computer. When the installation completes, there is a CN5000 AdminTool icon on your desktop. 2. Double click the CN5000 AdminTool icon.
Appendix Administrator Login Failure If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it, for example), there is a procedure you can use to clear the login information. Note: Performing this procedure also returns all settings to their defaults. To clear the login information (and return all settings to their defaults), do the following: 1. Power off the CN-5000 and remove its housing. 2.
CN-5000 User Manual Troubleshooting General Operation Problem Resolution Erratic Operation If the CN-5000 is connected to a KVM switch, make sure to power on the switch before powering on the CN-5000. Press and hold the Reset button (see p. 5), for longer than three seconds. Mouse Pointer Confusion If you find the display of two mouse pointers (local and remote) to be confusing or annoying, you can use the Toggle Mouse Display function to shrink the non-functioning pointer. See p. 35 for details.
Appendix Sun Systems Problem Video display problems with HDB15 interface systems (e.g., Sun Blade 1000 servers).1 Resolution The display resolution should be set to 1024 x 768: Under Text Mode: 1. Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: 1. Open a console and issue the following command: m64config -res 1024x768x60 2. Log out 3. Log in Video display problems with 13W3 interface systems (e.g., Sun Ultra servers).
CN-5000 User Manual The Java Client For mouse synchronization problems, refer to the discussion on page 43. For connection and operation problems, see the table below: Symptom Java Client won’t connect to the CN-5000 Action 1. Java 2 JRE 1.4 or higher must be installed on your computer. 2. Make sure to include the correct name of the web page when you specify the CN-5000’s IP address. 3. Close the Java Client, reopen it, and try again. Java Client performance deteriorates.
Appendix Limited Warranty IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM THE DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK OR ITS DOCUMENTATION. The direct vendor makes no warranty or representation, expressed, implied, or statutory with respect to the contents or use of this documentation, and specially disclaims its quality, performance, merchantability, or fitness for any particular purpose.
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Index A Administration . . . . . . . . . . . . . . . . . . . Customization. . . . . . . . . . . . . . . . . Filtering . . . . . . . . . . . . . . . . . . . . . Firmware upgrading . . . . . . . . . . . . General . . . . . . . . . . . . . . . . . . . . . . Network . . . . . . . . . . . . . . . . . . . . . RADIUS settings . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . User Manager . . . . . . . . . . . . . . . . . Administrator Login Failure . . . . . . . .
CN-5000 User Guide Maintenance . . . . . . . . . . . . . . . . . . 82 Menu Bar . . . . . . . . . . . . . . . . . . . . 79 Options . . . . . . . . . . . . . . . . . . . . . . 82 Search . . . . . . . . . . . . . . . . . . . . . . . 80 Starting Up . . . . . . . . . . . . . . . . . . . 78 Troubleshooting . . . . . . . . . . . . . . . 94 Logging In . . . . . . . . . . . . . . . . . . . . . . 11 Login Failure . . . . . . . . . . . . . . . . . . . . 26, 63 Invalid login . . . . . . . . . . . . . . .
