- I-Storm ADSL Router With Firewall Built-in User's Manual

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Chapter 4
Troubleshooting
If the ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save your time and effort but if the
symptoms persist, then consult your service provider.
Problems Starting Up the I-STORM ADSL ROUTER
Problem Corrective Action
None of the LEDs are on
when you turn on the I-
STORM ADSL ROUTER
.
Check the connection between the adapter and the I-STORM
ADSL ROUTER . If the error persists, you may have a
hardware problem. In this case you should contact technical
support.
Problems with the WAN Interface
Problem Corrective Action
Initialization of the PVC
connection failed.
Ensure that the cable is connected properly from the ADSL
port to the wall jack. The ADSL LED on the front panel of
the I-STORM ADSL ROUTER should be on. Check that
your VPI, VCI, type of encapsulation and type of
multiplexing settings are the same as what you collected from
your telephone company and ISP.
Reboot the I-STORM ADSL ROUTER . If you still have
problems, you may need to verify these variables with the
telephone company and/or ISP.
Problems with the LAN Interface
Problem Corrective Action
Check the Ethernet LEDs on the front panel. The LED should
be on for a port that has a station connected. If it is off, check
the cables between your I-STORM ADSL ROUTER and the
station.
Can’t ping any station on
the LAN.
Verify that the IP address and the subnet mask are consistent
between the I-STORM ADSL ROUTER and the
workstations.