QuickSpecs

Technical Phone Support
Technical Phone SupportTechnical Phone Support
Technical Phone Support
24x7 telephone technical support is available to assist with Hardware warranty related troubleshooting
and issue resolution. Call HP warranty support: 1-800-474-6836. Qualified technical resources will be
your first point of contact to assist with your service request.
Customer Self Repair
Customer Self RepairCustomer Self Repair
Customer Self Repair (customer installed replacement parts)
HP designed the EVA6400/8400 to enable the highest degree of Customer Self Repair and parts
replacements. This feature enables maximum support flexibility, while minimizing unit down time.
Customer Self Repair parts come with step by step instructions with additional assistance available online
or by phone.
Required Customer Self-Repair (Replacement) Parts List:
Hard disk drives with drive firmware code load.
Controller enclosure power supply.
Controller enclosure fan.
Controller management module
Disk enclosure power supply.
Disk enclosure fan.
Bezels.
Optional Customer Self-Repair Parts List:
Controller cache battery.
Controller module.
Controller cache memory (DIMM).
Internal enclosure boards and cables
Fiber channel Transceivers.
Fiber channel transceivers cables.
Part replacement videos can be viewed at: http://hp.com/go/sml . For the EVA6400/8400, select
Storage, then EVA Disk Arrays, then HP EVA6400/8400 Enterprise Virtual Array, then the particular
resource needed.
Software Warranty
Software WarrantySoftware Warranty
Software Warranty
If the removable HP Software media on which HP distributes the software proves to be defective in
materials or workmanship within 90-days of purchase, return the media to HP for replacement.
On-site Warranty Service
On-site Warranty ServiceOn-site Warranty Service
On-site Warranty Service
The HP EVA6400/8400 comes with 3-year on-site warranty support, for those service events not
remedied either remotely or through use of customer self-repair replaceable parts. On-site service is
made available at HP's discretion and scheduled during standard office hours.
For more information about HP's Global Limited Warranty and Technical Support, visit:
http://h18006.www1.hp.com/products/storageworks/warranty.html
For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/en_321708-008.pdf
HP warrants the HP 10000 G2 Series Rack according to the standard rack product warranty. Please refer
to product specification for further details:
QuickSpecs
HP 6400/8400 Enterprise Virtual Arrays
HP 6400/8400 Enterprise Virtual ArraysHP 6400/8400 Enterprise Virtual Arrays
HP 6400/8400 Enterprise Virtual Arrays
Service and Support, HP Care Pack, and Warranty Information
DA - 13206 Worldwide — Version 17 — August 30, 2011 Page 27