User guide

Dante Controller User Guide

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Troubleshooting Dante IP Address Configuration

All devices in a Dante network, including Dante Virtual Soundcard, must be using IP addresses from the

same network. When using Dante Virtual Soundcard or Dante Controller, your PC or Mac must be

connected to the Primary Dante network, and must have a correct IP address.

Note: If a device name is shown in red, it means Dante Controller has automatically detected an

error condition. This will be either an IP address configuration issue, or the device has entered

failsafe. Double-click the red device name to see more information.

Correct IP configuration

Dante hardware devices are set to obtain their IP address automatically from the network. They will either:

n Automatically assign themselves an address in the range 169.254.*.* (172.31.*.* for the secondary

network if present), or

n Obtain an IP address from a DHCP server if it is present on the network

Dante Virtual Soundcard uses the IP address of the PC or Mac it is installed on. If the computer has more

than one wired Ethernet network interface, it will use the IP address of the selected network interface.

Your PC or Mac TCP/IP network configuration set should be set to "Obtain an IP address automatically".

This way it will automatically acquire a Link Local automatic IP address in the same network as other

Dante devices. If a DHCP server is present, the computer and Dante devices will all acquire their IP

addresses via DHCP.

Possible IP network configuration mistakes

Possible network configuration errors are listed below. Dante Controller will try to automatically detect

these. If detected the offending device will be displayed in red.

Incorrect PC/Mac IP configuration

n Accidentally having multiple network interfaces with addresses in the same subnet

Incorrect general IP configuration

n Accidentally having multiple DHCP servers on the same network

Unusual – for example, someone may have a PC connected to the network with a DHCP server

running that they’re not aware of.

n Incorrectly configured static IP addresses

You shouldn’t need to configure static IP addresses at all. If for some unusual reason you do, it

must be in the same subnet as the rest of the network.

Incorrect redundant network configuration

Setting up a redundant network is described in “Redundancy”. There are a few ways to incorrectly configure a

redundant network. More than one of these can be present at the same time.

n Connecting the secondary interface of a Dante device to the primary network