User`s manual

Mediant 1000
H.323 User's Manual 182 Document #: LTRT-83401
5.7.2 Activating the Internal Syslog Viewer
The Message Log screen displays Syslog debug messages sent by the gateway. You can
simply select the messages, and then copy and paste them into a text editor such as
Notepad. This text file (txt) can then be sent to our Technical Support for diagnosis and
troubleshooting.
Note: It's not recommended to keep a ‘Message Log’ session open (even if the
window is minimized) for a prolonged period (refer to the Note below). This
may cause the Mediant 1000 to overload. For prolong debugging use an
external Syslog server (refer to Section 14.3 on page 342).
¾ To activate the Message Log, take these 3 steps:
1. In the 'General Parameters' screen (Protocol Management menu > Advanced
Parameters submenu > General Parameters option), set the parameter ‘Debug
Level’ (or ini file parameter GwDebugLevel) to 5 (refer to Section 5.5.2.1 on page 78).
This parameter determines the Syslog logging level in the range 0 to 5, where 5 is the
highest level.
2. Open the ‘Message Log’ screen (Status & Diagnostics menu > Message Log); the
‘Message Log’ screen is displayed and the Log is activated.
Figure 5-58: Message Log Screen
3. To clear the screen of messages, click the submenu Message Log again; the screen
is cleared and new messages begin appearing.
¾ To de-activate the Message Log, take this step:
 Close the screen by accessing any another screen.