User`s manual

H.323 User's Manual 11. Advanced System Capabilities
Version 5.0 315 December 2006
11.7.6 Troubleshooting an Unsuccessful Loading of a Key
If the Syslog server indicates that a Software Upgrade Key file was unsuccessfully loaded
(the SN_ line is blank), take the following preliminary actions to troubleshoot the issue:
 Open the Software Upgrade Key file and check that the S/N line of the specific device
whose key you want to update is listed in it. If it isn’t, contact AudioCodes.
 Verify that you’ve loaded the correct file and that you haven’t loaded the device’s ini
file or the CPT ini file by mistake. Open the file and ensure that the first line is
[LicenseKeys].
 Verify that you didn’t alter in any way the contents of the file.
11.7.7 Abort Procedure
Reload the key you backed-up in Section 11.7.1 on page 312 to restore your device
capabilities to what they originally. To load the backed-up key use the procedure described
in Section 11.7.2 on page 312.