Operating instructions

In Case of Problems
58
12 In Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following information first of all.
In the case of technical problems, contact our Service Hotline, tel. [phone] (Telekom
costs at time of going to print: 12 ct/min).
In the case of claims under the terms of guarantee, please contact your sales outlet.
There is a 2 year period of guarantee.
Problems and solutions
Problems Reply
No connection to base
station possible
− Check that the handset has been registered on the base
station with the correct PIN code.  Page 54
No telephone calls possible − The telephone line is not connected properly or is defec-
tive. Only use the telephone connection cable supplied.
− Test whether the telephone connection is in order by
using another telephone.
− The power adaptor plug is not plugged in or there is a
complete power failure.
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
− Incorrect dialling mode set.  Pages 43, 54
Connection is disturbed or
cut off
− The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no longer
responds
− Reset all the functions to their default settings.
 Page 54 (DEFAULT)
− Disconnect the power adapter plug briefly from the power
socket.
The batteries are empty
after a very short time
− Batteries are empty or defective.
− Place the handset in the base station properly. Clean the
contact surfaces on the handset and base station using a
soft, dry cloth.
− Insert the handset in the base station for 16 hours.
The caller number display
(CLIP) does not function
− The caller number display function is an optional service
offered by telephone network providers. Contact your net-
work provider for further information.
− The caller has suppressed the transmission of their phone
number.
The answering machine
does not record any
messages
− Ensure that the answering machine is connected correctly
and switched on.
− Check whether the answering machine memory is full.
Delete messages from the memory, if necessary.
 Page 49