Operation Guide Operation and Configuration VoIP System Telephones Standard VoIP Telephones COMfortel쏐 1400 IP COMfortel쏐 2600 IP COMfortel쏐 3600 IP
Table of Contents Table of Contents Important Information .......................................................................................................... 20 Symbols and Signal Words Used in this Document ............................................................... 21 Safety Information .................................................................................................................. 22 Proper Use .................................................................................
Table of Contents Introduction to the Configuration Manager ....................................................................... 72 Configuration Manager........................................................................................................... 73 Opening the Configuration Manager ................................................................................. 73 Notes for Using the Configuration Manager ......................................................................
Table of Contents Call ....................................................................................................................................... 103 Options during a Call ....................................................................................................... 103 Information about a Call .................................................................................................. 103 Sending DTMF Signals......................................................................
Table of Contents Headset Call......................................................................................................................... 119 Initiating Headset Calls .................................................................................................... 119 Ending a Call in Headset Operation ................................................................................ 119 Initiating the Listen-in Function on the Receiver........................................................
Table of Contents Functions ............................................................................................................................ 144 External Line Transfer (System Telephone) ......................................................................... 145 How External Line Transfer Works .................................................................................. 145 Configuring and Operating a Function Key for Exchange Line Transfer ......................... 145 Call Waiting ...
Table of Contents InterCom OneWay/Speakerphone ....................................................................................... 196 How InterCom OneWay Works........................................................................................ 196 Using InterCom OneWay................................................................................................. 196 Configuring and Operating a Function Key for InterCom OneWay.................................. 197 How InterCom Hands-Free Works...
Table of Contents Call Forwarding .................................................................................................................... 234 Call Forwarding Variants.................................................................................................. 234 Call Forwarding Types ..................................................................................................... 236 Switching Call Forwarding for Subscribers On/Off ....................................................
Table of Contents Answering Machine Accepts Call – Call Acceptance ........................................................... 296 Basic Settings....................................................................................................................... 297 Switching Automatic Playback On/Off ............................................................................. 297 Switching the Call Information for New Messages On/Off...............................................
Table of Contents E-Mail Settings ..................................................................................................................... 339 Entering the Address of the E-Mail Sender ..................................................................... 339 Setting the IP Address of the Outgoing Mail Server ........................................................ 340 Configuring the Outgoing Mail Server Port ......................................................................
Table of Contents Announcements ................................................................................................................... 371 Changing the Language for the Default Announcement ................................................. 371 Uploading Language Files ............................................................................................... 372 Uploading an Announcement ..........................................................................................
Table of Contents Substitute Function............................................................................................................... 409 Switching the Substitute Function On/Off ........................................................................ 409 Configuring and Operating a Function Key for the Substitute Function .......................... 410 Message Forwarding............................................................................................................
Table of Contents Settings ............................................................................................................................... 452 Providers and PBXs ............................................................................................................. 453 New Provider/PBX ........................................................................................................... 454 Deleting a Provider/PBX ..................................................................
Table of Contents Accounts............................................................................................................................... 497 Creating an Account ....................................................................................................... 497 Deleting an Account ....................................................................................................... 499 Registering an Account ..........................................................................
Table of Contents Network ................................................................................................................................ 529 Switching the DHCP Client On/Off .................................................................................. 529 Configuring the Telephone's IP Address Manually .......................................................... 530 Configuring the Subnet Mask ..........................................................................................
Table of Contents Display and LEDs................................................................................................................. 564 Setting the Brightness of the Display............................................................................... 564 Configuring the Wallpaper ............................................................................................... 565 Idle State (Sleep) and Power Save Mode........................................................................
Table of Contents IP Camera ............................................................................................................................ 586 Configuring an IP Camera ............................................................................................... 586 Deleting an IP Camera .................................................................................................... 587 Entering an IP Camera Name ...........................................................................
Table of Contents App Accounts ....................................................................................................................... 618 Adding an Account .......................................................................................................... 618 Deleting an Account ........................................................................................................ 619 Switching Synchronisation of an Account on/off....................................................
Table of Contents Shutting Down and Restarting the Telephone ...................................................................... 655 Extending the Telephone Functionality................................................................................. 656 Purchasing and Activating Extra Functions in the Upgrade Center................................. 656 Activating Extra Functions ............................................................................................... 660 Service Data............
Important Information Important Information This section contains information that is necessary for you to operate your equipment safely. Before you put the telephone into operation, it is essential that you read the safety information described here and become familiar with how to use the device properly, and also the technical data.
Important Information Symbols and Signal Words Used in this Document Symbols and Signal Words Used in this Document The meanings of symbols and signal words are described below: Warning: This symbol warns of personal injury, for example, caused by hazardous electrical voltage. Caution: This symbol warns of material damage. Important: Indicates possible application errors and circumstances which may result in restricted functionality or interruptions to operation. Note: Indicates supplementary notes.
Important Information Safety Information Safety Information Please note the basic safety information below. Warning: Improper handling of the device can result in life-threatening electrical shock, or damage or destroy the device: • Read the instructions for the device and keep them for future reference. Warning: Liquid that penetrates the casing can cause life-threatening electric shocks and damage to, or destruction of, the system telephone. • Only operate the telephone in closed, dry rooms.
Important Information Safety Information Warning: Non-approved headsets, external speakers , or receivers may cause hearing damage or interfere with the voice connection. • Only use this system telephone with approved accessories with the CE mark. Warning: The telephone receiver creates a weak magnetic field, which may attract small magnetic objects, such as needles and paper clips. • To avoid injuries, do not put down the receiver close to such objects.
Important Information Proper Use Proper Use Important: Auerswald products are not designed, manufactured, or intended for use or resale, in environments that require fail-safe performance, such as in the operation of life-support systems and/or nuclear facilities. Our products can only be used for these purposes with prior written permission from Auerswald in each individual case.
Important Information Product Details Product Details The telephones have a display with touch function. They are operated on the basis of the Android 4.3 operating system. Alternatively the telephones can be operated using keys. The telephones provide 10 (COMfortel 1400 IP) or 15 (COMfortel 2600/3600 IP) programmable function keys with LED. This keys can each be defined with two functions (on two levels).
Important Information Technical Data Technical Data Technical Data for the Telephone for COMfortel 1400IP Operating voltage Supply via the Ethernet port via PoE according to IEEE 802.3af (if the network does not support PoE, with PoE Injector available as an accessory) PoE class 0 (no identification) or 2 (identification on the typeplate) Power consumption Min. 2.4 W, max. 4.
Important Information Technical Data 2. Ethernet port 10/100 Base Tx Ethernet Memory SD/SDHC card, max. 16 GB (not in the package) Headset Separate interface for dynamic headsets, also with DHSG support) Displays 18 LEDs, 15 of them polychromatic ;4.
Important Information Technical Data USB interface 2 x USB host (1x preassigned to Bluetooth dongle) Bleutooth Bluetooth 2.1 + EDR, hearing aid-compatible Memory 4 GB flash eMMC, 1024 MB DDR3 RAM with 64-Bit support; 2 GB answering machine; SD/SDHC card, max.
Important Information Technical Data Maximum number of telephones on Auerswald PBXs PBX Max. number of telephones when the PBX is fully extended COMpact 3000 series 4 COMpact 4000 16 COMpact 5010 VoIP 4 COMpact 5020 VoIP 8 COMpact 5000/R 16 (32)* COMmander 6000/R/RX 64 (112)* * Additional subscribers per VoIP channel are possible with over-commitment Technical Data for Headset Connections Microphone current consumption Max. 0.
Important Information Technical Data 7 DHSG + 3.3 V 8 DHSG BUS_OUT 30 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Important Information Scope of Delivery Scope of Delivery • Telephone • Receiver with spiral cord (RJ-10/RJ-10) for connecting to the telephone • Network cable (RJ-45/RJ-45) to connect to the network • Setup Guide • Quick Guide • "Conditions of Guarantee, Information Service" leaflet COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Important Information Minimun Requirements PC Minimun Requirements PC Operating systems (recommended) Windows 7 32-/64-Bit and Windows 8/8.1 32-/64-Bit Mac OS X (as of Yosemite) Linux (as of Kernel 2.6) Hardware requirements CPU 1 GHz or more 512 MB RAM, 1 GB for Windows7/Windows 8/8.
Important Information Copyright and Trademarks Copyright and Trademarks Dissemination and reproduction of these instructions, as well as exploitation and disclosure of the contents, even in part, is permitted only with our express permission. Compensation will be demanded for any violations. All rights reserved. © Auerswald GmbH & Co. KG, 38162 Cremlingen, 2015 Android and Google Search are trademarks of Google, Inc.
Important Information Environmental Tips Environmental Tips disposal If the Auerswald device is taken out of use (retired), make sure that it is properly disposed of. It must not be disposed of with normal household waste. To protect the environment, please make sure that the packaging materials are properly disposed of. Consult your local governmental authorities for ways to dispose of the device in a proper and environmentally safe way.
Introduction to the Telephone Introduction to the Telephone This section provides a general overview of the telephone. Here you will find a description of the keys, displays and connections, and an overview of elements and symbols used on the Home screen. General operating instructions for adjusting telephone settings are also included. It also gives an overview of the apps that are installed on the telephone.
Introduction to the Telephone Device Overview Buttons and LEDs Device Overview The device has a display with touch function and a variety of keys (some with LED). Therefore, the device may be operated via display and key control. The COMfortel 1400IP also has a display LED. The display LED shows the operating condition of the telephone and missed calls, depending on the settings of the LED.
Introduction to the Telephone Device Overview Buttons and LEDs F Message key with LED G Redial list key H Query key I Delete key J Back key K Directional pad L Menu key M Home key N hook key O Minus key P Plus key Q Loudspeaker key with LED The next figure shows the keys and LEDs on the COMfortel 2600 IP. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Device Overview Buttons and LEDs A Microphone key with LED B Keypad C Contact/telephone book key D Programmable function keys with LEDs E Message key with LED F Redial list key G query key H Back key I Directional pad J Menu key K Home key L hook key M Minus key N Plus key O Loudspeaker key with LED 38 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Device Overview Buttons and LEDs The figure below shows the keys and LEDs on the COMfortel 3600 IP. A Microphone key with LED B Keypad C Proximity sensor D Display LED E Brightness sensor F Contact/telephone book key G Programmable function keys with LEDs H Message key with LED I Redial list key J Query key K Back key L Directional pad M Menu key N Home key COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Device Overview Buttons and LEDs O Hook key P Minus key Q Plus key R Loudspeaker key with LED Keypad Use the keypad to dial telephone numbers and to enter digits and letters. Press the digit keys one or more times until the required character appears. The assignment is listed in the table below. Key Assignment 1 1-/@+ 2 abc2ABCäÄ 3 def3DEF 4 ghi4GHI 5 jkl5JKL 6 mno6MNOöÖ 7 pqrs7PQRSß 8 tuv8TUVüÜ 9 wxyz9WXYZ 0 Space .
Introduction to the Telephone Device Overview Buttons and LEDs • The key's LED lights up in red as soon as loudspeaker listening is switched on. • The key's LED blinks red as soon as hands-free calling is switched on. Plus key • Increases the volume of the ringer, receiver, or loudspeaker, depending on operating mode. Minus key • Reduces the volume of the ringer, receiver, or loudspeaker, depending on operating mode. hook key • Starts/ends headset calls or calls in hands-free calling mode.
Introduction to the Telephone Device Overview Buttons and LEDs Note: In addition to the programmable function keys with LEDs on the right of the device, you can use widget functions to create up to 10 touch function keys on the Home screens and the favourites bars. Up to three COMfortel Xtension300 key extension modules (not included in the delivery) can be attached to the COMfortel 2600/3600 IP to add freely programmable function keys. Modules are attached to the right-hand side of the telephone.
Introduction to the Telephone Device Overview Buttons and LEDs Settings Press the menu button and tap on Settings to open a selection list in which you can make a number of different system settings. Notifications To open the Notifications window, press the Menu key and tap on Notifications. Using the Home and Back Keys for Navigation Home key • Displays the Home screen on the display. Previously started actions will continue in the background.
Introduction to the Telephone Device Overview Display Display-LED (only COMfortel 1400 IP and COMfortel 3600 IP) The display LED signals the operational state of the telephone, missed calls and new messages. You can select differenet settings (see chapter Settings > Display > Configuring the Display LED (only COMfortel 1400 IP and COMfortel 3600 IP).
Introduction to the Telephone Device Overview Display B Home screen with a free area for adding apps and widgets C Favourites bar with a free area for adding apps and widgets D Status Info E Call log F Contacts G Apps H Browser Using the Display Please note the basic safety information below. Caution: Inappropriate cleaning or operation can damage or destroy the display. • Keep the display clean. To do this, use the cloth supplied. • To operate the telephone, use your fingers or fingernails.
Introduction to the Telephone Device Overview Overview of Connections Selecting Elements, Opening Settings Touch and hold the corresponding place on the display (e.g. symbol, button, list entry, free area on the Home screen). ... as a preparation for moving or deleting elements (apps, shortcuts, widgets). ... for opening additional settings e.g. wallpaper for the Home screens. Moving and Deleting Elements, Scrolling Use your fingertip to drag the element up, down, right, or left across the display ... ...
Introduction to the Telephone Device Overview Overview of Connections A Receiver socket B Headset socket C Micro SD card slot D Network cable socket (PoE) E PC socket The next figure shows the connections on the underside of the COMfortel 2600 IP. A Network cable socket (PoE) B PC socket COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Device Overview Overview of Connections C SD card slot D Headset socket E Receiver socket F Socket for key extension module The next figure shows the connections on the underside of the COMfortel 3600 IP. A Network cable socket (PoE) B PC socket Note: The upper USB port, as seen from the bottom side of the telephone, is exclusively intended for the Bluetooth dongle.
Introduction to the Telephone Display Elements Home Screens Display Elements The telephone's display has a range of different display elements. The main Home screen, with the status information widget, is the starting point for using the telephone and can be customised to suit your particular requirements. The status bar tells the user about the telephone's status at any time. The notification window, which can also be opened via the status bar, displays warnings and other information.
Introduction to the Telephone Display Elements Home Screens Contacts Tap on the symbol to open the contact list. Apps Tap on the symbol to open an overview of all the apps and widgets installed on the telephone. Browser Tap on the symbol to open the browser so you can access the Internet. Adding Apps and Widgets You can add apps and widgets to customise your Home screens to suit your own particular requirements.
Introduction to the Telephone Display Elements Home Screens Arranging or Deleting Apps and Widgets To keep the Home screens clear and easy to read, you can arrange or delete the apps and widgets. You can move or delete an app or widget as follows: • Using the telephone 1. Touch and hold the symbol that you would like to move or delete. The symbol is displayed at the top of the display. 2. Continue to hold the symbol and ... • Move: ... drag the symbol to the required location on the Home screen.
Introduction to the Telephone Display Elements Home Screens The touch function keys you add to the favourites bars are displayed on every Home screen. The function key assignment option opens automatically when you add the Functions widget to a Home screen or a favourites bar. You will find more detailed information about setting up and using function keys in the Functions> Function name > Set up and use function key section.
Introduction to the Telephone Display Elements Home Screens Symbol Function Group state Headset InterCom permission Ringtone Configuration MWI Pick-up Relays Calling Line Identity Restriction Call forwarding, external telephone number Call fwd. (scr.) Call forward subscriber (scr.) in PBX Call fwd. (scr.), deactivate all Announcement before answering Door function URL VMB automatic mode VMB readiness VMB e-mail VMB remote access VMB open VMB substitute COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Display Elements Status Bar Symbol Function VMB message fwd. Speed dialling Status Bar The status bar at the top of the Home screen indicates the state of the telephone at any time. Left Side and Notification Bar On the left of the status bar, symbols for current notifications are displayed. In addition to the symbols, an explanation text is displayed in the notification bar. Touch and hold the status bar and drag it downwards to open it up.
Introduction to the Telephone Display Elements Status Info Symbol Function Account error: No account or default account not registered.
Introduction to the Telephone Operating Instructions Android Keyboard (Screen Keyboard) Operating Instructions The operating instructions for the telephone describe how you input text via the Android keyboard, the entry fields and selection fields as well as the lists you need to use the telephone. Android Keyboard (Screen Keyboard) Use the screen keyboard to can enter text. Some apps open the keyboard automatically.
Introduction to the Telephone Operating Instructions Android Keyboard (Screen Keyboard) Entering Capital Letters • Tap once on the "shift key" to write a letter as a capital letter. Once you have entered the letter, lower case letters are used again. Activating the Caps Lock Key • Tap twice on the "shift key" or touch and hold down the "shift key", so that the symbol changes to . Touch the shift key again to switch back to lower case letters. Cutting, Copying, Pasting • Select the text you want to edit.
Introduction to the Telephone Operating Instructions Entry and Selection Fields Entry and Selection Fields element function An empty entry field normally provides an opportunity for you to enter a name or number. Tap on the entry field and enter the text. Notes: Any text already present in the entry field is overwritten by the text you input. Under Apps > Settings > Personal > Language & input > Personal dictionary you will find a dictionary in which you can enter the words you use frequently.
Introduction to the Telephone Operating Instructions Lists element function Use the sliders to make infinitely variable settings (e.g. volume). The position of the slider identifies where the setting is. Drag the slider to the left to reduce the value. Drag the slider to the right to increase the value. Use the toggle button to enable or disable the function. Drag the toggle button onto "ON" to enable the function. Drag the toggle button onto "OFF" to disable the function.
Introduction to the Telephone Apps Setup Assistant Apps Apps are application programs which are installed on the telephone. Apps are used to control functions or set up the telephone. The telephone is delivered with a variety of preinstalled apps. You can download apps from the Internet to add new functions to your telephone. Important: If you install additional apps, the telephone's functionality may be affected, including loss of use.
Introduction to the Telephone Apps Telephony App Note: You can also use the Setup assistant whilst you are using the telephone. Tap on Apps > Settings > Setup assistant, to open the Setup assistant. Use the Setup assistant to make the following basic settings: • Inactive or unregistered accounts: A displayed account can be configured as a standard VoIP or system telephony account (see Setup Guide). • Search for PBXs: You can search the network for Auerswald PBXs that could be used as an account.
Introduction to the Telephone Apps Telephony App Elements have various outline colours: green for the active element, light blue for an element that requires attention, and grey for an element that is shown only for information purposes. Toolbar The following symbols are displayed for standard functions: 62 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Telephone Apps Telephony App Symbol Function Tap on this symbol to end dial preparation. Tap on this symbol to open the telephone's contacts. Tap on this symbol to switch off Calling Line Identity Restriction (CLIR). This symbol will appear when CLIR is switched on (telephone number is not displayed). Tap on this symbol to switch on Calling Line Identity Restriction (CLIR). The symbol is displayed if CLIR is switched off (telephone number is displayed).
Introduction to the Telephone Apps Telephony App Symbol Function Tap on this symbol to transfer a call. Tap on this symbol to start a query call. Tap on this symbol to cancel the starting of a query call. Tap on this symbol to connect the active call with the most recently held call. Tap on this symbol to connect the active call with the most recently held call. Tap on the symbol to put an external call partner into the waiting loop. Tap on this symbol to start a conference call.
Introduction to the Telephone Apps All Apps All Apps Tap on Apps to display all the Apps and Widgets installed on the telephone. Answering machine Tap on the symbol to open the answering machine (optional, see chapter Important Information > Product Details). App Provisioning Tap on the symbol to open an app to download or update apps from a provisioning server.In the factory settings, the telephone accesses the Auerswald provisioning server via the Internet.
Introduction to the Telephone Apps All Apps • Network • Sound • Display • Storage • Apps • Answering machine • More – Emergency numbers – E-mail – My location – IP camera – Configuration manager – Permissions for settings – Permissions for functions – Activation – Phone certificates – Function keys – Call log • Safety • Language & input • Backup & reset • Auerswald • Speed dialling keys and emergency numbers • Add account • Update & Provisioning • Date & time • About phone • Shutdown/
Introduction to the Telephone Apps All Apps • Call waiting • Do-Not-Disturb • Automatic Bandwidth Amplification • Follow-me • Group • Headset • InterCom permission • Ringtone • Configuration • Pick-up • Relays • Calling Line Identity Restriction • Call forwarding, external telephone number • Call fwd. (scr.) • Call fwd. (scr. in PBX) • Announcement before answering • Door function • VMB automatic mode • VMB readiness • VMB e-mail • VMB remote access • VMB open • VMB substitute • VMB message fwd.
Introduction to the Telephone Apps All Apps • Bluetooth • Boss • Call fwd. (scr. in PBX) • Call fwd. (scr.) • Call fwd. (scr.), deactivate all • Call fwd.: MSN/DDI • Call waiting • Calling line identity restriction • Configuration • Controlled by external app • Do-not-disturb • Door function • Exchange line • Exchange line transfer • Follow-me • Group • Group function off • Group state • Headset • InterCom (perm.
Introduction to the Telephone Apps All Apps • TAM e-mail • TAM open • TAM readiness • TAM remote access • TAM voice memo • Telephone line) • Call fwd. (scr.), deactivate all • URL • VMB automatic mode • VMB e-mail • VMB message fwd. • VMB open • VMB readiness • VMB remote access • VMB substitute • VMB voice memo • W.fld.reception Important: Some functions are only available when used on a PBX. These functions must first be configured in the PBX. It may be necessary to grant permission to use the functions.
Introduction to the Telephone Apps All Apps Calendar Tap on this symbol to open the calendar with the overview of events. You can also enter new events or a series of events. Contacts Tap on this symbol to open the telephone's contact list and the call log. Music Tap on this icon to start an app for listening to and managing music. Calculator Tap on this symbol to start the calculator app for performing standard calculations such as addition, subtraction, multiplication, and division.
Introduction to the Telephone Apps All Apps Caution: Apps and files downloaded from the Internet may contain viruses which can damage your telephone. • To protect your telephone and your personal data, we strongly recommend you only download apps and files from trustworthy sources. Note: Click on Apps > Settings > Device > Apps > Manage apps > All > to check, which of your telephone's functions and which personal data an app can access. To install apps of unknown origin: 1.
Introduction to the Configuration Manager Introduction to the Configuration Manager This section provides a general overview of the integrated configuration manager. It describes how to open and use the configuration manager. You can also find tips on how to use the Help function. Topics – Configuration Manager (page 73) – Help (page 85) 72 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Introduction to the Configuration Manager Configuration Manager Opening the Configuration Manager Configuration Manager The configuration manager provides an easy way for you to set up the telephone on your computer. The configuration manager can be accessed via the integrated web server in the telephone. The PC you need for doing this must either be connected directly to an Ethernet port on the telephone or be in the same network.
Introduction to the Configuration Manager Configuration Manager Opening the Configuration Manager 2. Enter the IP address of the telephone in the address field of the browser (for example, http://192.168.178.4). 3. Under Username, enter the admin username of the PBX. 4. Under Password enter the PBX's Admin password (8-32 characters) . 5. Click OK. The configuration manager opens.
Introduction to the Configuration Manager Configuration Manager Opening the Configuration Manager – You need to know the telephone's IP address (you can check it on the telephone by selecting Apps > Settings > Network > Network > IP address) – Existing network connection between the PC and the system telephone 1. Start a browser (e.g. Mozilla Firefox). 2. Enter the IP address of the telephone in the address field of the browser (for example, http://192.168.178.4). 3.
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager 5. Click OK. The configuration manager opens.
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Navigation area If the navigation area is shown, a vertical directory tree is displayed under Navigation. Most topics are consolidated under a main topic ( ) to help you identify them. To select the required topic or main topic, simply click on it. If sub-topics are available, open the list by clicking on it, or on the plus character in front of the main topic.
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager Element Function An empty field normally provides an opportunity to enter a name or value. Click in the entry field and enter the text.
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager 3. Click Save. The new entry will be added to the list. 4. Repeat steps 1 to 3 to create additional entries. Note: If you would like to create multiple entries simultaneously, enter the required range in the From and To entry fields, and then click Save. Deleting Entries 1. Click in the line of the entry that you wish to delete. The entry will be highlighted.
Introduction to the Configuration Manager Configuration Manager Notes for Using the Configuration Manager If no arrow appears, this means the column cannot be used as a sorting criteria. Symbols Lower toolbar in the configuration manager Element Function New: Click on this symbol to add a blank table row. Save: Click on this symbol to save changes. Delete: Click on this symbol to delete the selected entries. Back: Click on this symbol to return to the previous configuration screen.
Introduction to the Configuration Manager Configuration Manager Selecting your Language Appearance/Legibility The appearance/legibility of the configuration manager can be affected by browser settings, e.g.: • Scale/zoom browsers (e.g. hold down Ctrl + scroll (mouse wheel)) Note: If the configuration manager is not legible because of scaling/zooming of the browser, you can restore the original view (e.g. Mozilla Firefox under View> Zoom> Normal).
Introduction to the Configuration Manager Configuration Manager Entering a Password for the Configuration Manager (SIP Account) Using the Configuration Manager to Enter the User Name for the Configuration Manager Requirements: – The telephone is not a system telephone in an Auerswald PBX 1. Open the Settings > Auerswald > Configuration Manager screen. 2. Enter the username in the Username entry field under User.
Introduction to the Configuration Manager Configuration Manager Entering a Password for the Configuration Manager (SIP Account) Using the Configuration Manager to enter a Password for the Configuration Manager Requirements: – The telephone is not a system telephone in an Auerswald PBX 1. Open the Settings > Auerswald > Configuration manager screen. 2. Enter the password in the Password entry field under User.
Introduction to the Configuration Manager Configuration Manager Deleting the Password for the Configuration Manager (SIP Account) Deleting the Password for the Configuration Manager (SIP Account) Caution: Deleting password leaves the configuration manager vulnerable to attacks from the Internet. • For this reason, it is vital you use a password to protect your telephone and your personal data.
Introduction to the Configuration Manager Help Opening Help Help Use the Help to access the telephone's Operation Guide. Opening Help The Help area with links to a variety of Help topics is located below the Navigation area. Help topics related to the currently open configuration screen are provided. At many setting points, the symbol is located next to the label for the entry, list, or option fields, or check boxes.
Introduction to the Configuration Manager Help Navigating in the Help Window Notes: The Index area and the selected screen are separated by a vertical line or a scroll bar. To enlarge one of the areas (automatically makes the other areas smaller), click and hold the cursor above the separator line and slide the line to the location you want. This setting will only apply to the Help window that is currently open.
Introduction to the Configuration Manager Help Searching in Help Navigating by Scrolling Click on the symbol to go to the next screen of the Instructions. Click on the symbol to go to the previous screen of the Instructions. Navigating with the Back Button Click on the symbol to go back to the previously opened Help screen. Note: You may have to scroll back to the top of the current Help screen to access the symbol.
Introduction to the Configuration Manager Help Printing from within the Help Notes: The character * can be used as a wildcard in a search. For example, a search using "teleph*" will return hits for "telephone", "telephone book", "telephoning", and other terms that begin with "teleph". If you enter several terms, the Help texts which contain all these keywords will be displayed irrespective of the sequence and context. 3. Click Search (this text may have a different name in some browsers).
Introduction to the Configuration Manager Help Icons in the Help Window If you only want to print part of the displayed Help screen, mark the relevant text by clicking and drawing with the left-hand mouse button. Afterwards, select Selection as the print area in the print dialogue box. 1. In the Help window, click on the symbol. The print dialogue box opens. 2. Select the required printer. 3. Click Print. Icons in the Help Window Click on this symbol to return to the previously opened Help screen.
Telephoning Telephoning This section describes the different ways in which you can use the telephone to make telephone calls. Important: The functions described in these instructions have been tested on devices operating as system telephones on Auerswald PBXs. If the telephone is operated on other VoIP PBXs or VoIP providers, functionality may be partially or completely restricted.
Telephoning Incoming Calls Options during an Incoming Call Incoming Calls Incoming calls are divided into the following categories: • Alarm calls • External calls • Internal calls • Group calling (a call made to a specific group) • InterCom calls • External callbacks • Internal callbacks • Door calls • Call deblockers (calls enabled despite do-not-disturb) • Wake-up calls • Other calls Options during an Incoming Call During an incoming call, the following actions are possible: Accepting An Incoming Call I
Telephoning Incoming Calls Accepting an Incoming Call Disabling the Ringer If you receive a call but would like to postpone accepting the call, you can switch off the ringer. The call will continue to try to get through and you can accept it at any time. Additional Options – Forwarding a Caller to the Answering Machine (page 295) Accepting an Incoming Call When you receive a call, proceed as described below. • Pick up the receiver or tap on . You will be connected with the caller.
Telephoning Incoming Calls Putting a Caller On Hold Putting a Caller On Hold When you receive a call, proceed as described below. 1. Pick up the receiver or tap on . You will be connected with the caller. 2. Tap on . You will hear the internal dial tone. The caller on hold hears the on-hold music. 3. Tap on . You will be connected with the caller. Forwarding Incoming Calls When you receive a call, proceed as described below. 1. Tap on . 2.
Telephoning Call-Waiting Calls Options during a Call-Waiting Call Call-Waiting Calls During a call, you are notified of another call (external or internal subscriber, alarm or someone at the door) by a call waiting tone (tone and/or notification on the display).
Telephoning Call-Waiting Calls Accepting a Call-Waiting Call – Call waiting must be enabled If a call-waiting call is signalled, proceed as described below. • Tap on . The caller receives a busy signal, assuming no other telephones are called (for example, in a group call). Accepting a Call-Waiting Call Requirements: – Call waiting must be enabled If a call-waiting call is signalled, proceed as described below. • Tap on the caller's business card or tap on . You will be connected with the caller.
Telephoning Call-Waiting Calls Switching Off the Call-Waiting Tone Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number. In the factory settings, the PBX's exchange line access number is "0", but it can be changed in some PBXs (refer to the instructions for the PBX). 3. Tap on . The subscriber is called.
Telephoning Outgoing Calls Options for Outgoing Calls Outgoing Calls Outgoing calls are calls that you have initiated yourself. Options for Outgoing Calls An outgoing call can be initiated in two ways: Dialling the Telephone Number If you have already picked up the receiver before dialling, the telephone number you have entered will be dialled immediately.
Telephoning Outgoing Calls Dialling a Telephone Number with Dial Preparation • Manual entry: Enter the telephone number manually. Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number. In the factory settings, the PBX's exchange line access number is "0", but it can be changed in some PBXs (refer to the instructions for the PBX).
Telephoning Outgoing Calls Initiating an External Call with Calling Line Identity Restriction You can make corrections, if necessary, while entering the telephone number. 2. Pick up the receiver or tap on . Note: If you would like to exit dial preparation without dialling the entered telephone number, tap on .
Telephoning Outgoing Calls Initiating Callback when Line is Busy Initiating Callback When Line is Busy If you cannot get through to a busy subscriber despite repeated attempts, you can initiate a callback on busy. This function is available for internal calls. If you have initiated a callback, the PBX will call you as soon as the other subscriber has hung up the receiver at the end of their current call. If you then pick up the receiver, the other subscriber will be called.
Telephoning Outgoing Calls Initiating Callback on No Reply 1. Tap on . If callback is configured, you will see the message Call completion activated. 2. Hang up the receiver. As soon as the connection is no longer busy, the PBX will attempt to call you for 20 seconds. 3. Pick up the receiver to make the callback. Notes: If you do not pick up the receiver within the 20 seconds that the PBX calls you, the callback instruction will be deleted. If you would like to cancel the callback, tap on .
Telephoning Outgoing Calls Initiating a Priority Call when Do-Not-Disturb is Enabled Notes: If you do not pick up the receiver within the 30 seconds when the PBX calls you, the callback instruction will be deleted. If you would like to cancel the callback, tap on . If you pick up the receiver, the subscriber will be called.
Telephoning Call Options during a Call Call You can use the system telephone to make internal and external calls on the PBX. Options during a Call During a call, you can: Retrieve Information About a Call During a call, you see information about the call and your call partner on the display, as well as general time information (date, time, calendar week, weekday).
Telephoning Call Sending DTMF Signals Sending DTMF Signals During a call, proceed as described below. • Enter the numbers and characters. Possible entries: Numbers and the characters * and # The numbers and characters dialled are shown on the display for a few seconds and you hear the corresponding sounds. Muting a Call During a call, proceed as described below. 1. Press the Microphone key. This switches off the microphone on the receiver, device, or headset, that is currently active.
Telephoning Query Call Initiating a Query Call Query Call During a query call you are talking with one subscriber while your previous call partner is on hold on the PBX in the background (on-hold music is playing). The telephone supports 10 call channels, two of which may be active simultaneously. When the channels in the telephone are put on hold in an Auerswald PBX, they become inactive, so up to nine calls may be on hold in addition to one active call.
Telephoning Query Call Ending a Query Call If the telephone number of the query call subscriber is saved on one of the programmable function keys (speed dialling key), you can initiate the query call by simply pressing this key (without first tapping on ). Ending a Query Call If you make a query call, and the number is busy, or there is no response, proceed as described below.
Telephoning Query Call Transferring Connecting the Other Two Call Partners to Each Other If you would like to let your call partners speak with each other, you can connect them. Transferring During a query call, proceed as described below. • Tap on the business card of the call partner to whom you would like to switch. The business card of the active call partner is connected to the toolbar. You continue to make a query call. The other call partner is now active.
Telephoning Query Call Connecting the Other Two Call Partners to Each Other – to connect two external call partners: Transfer of external calls to external permission granted in the PBX. To connect two call partners to each other, hang up the receiver during a query call. Alternatively, proceed as described below. • Tap on . The two call partners are connected with each other. 108 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Telephoning Call Transfer Options for Transferring a Call Call Transfer A call partner can be transferred (connected) to an internal or external subscriber. Options for Transferring a Call During an existing call, the following options are available for transferring a call: Transferring with Announcement To transfer a call, first initiate a query call, announce the call, and then connect both call partners.
Telephoning Call Transfer Transferring with Announcement Transferring with Announcement Requirements: – a query call that you initiated yourself – to connect two external call partners: Transfer of external calls to external permission granted in the PBX. During a query call, proceed as described below. • Tap on . The two call partners are connected with each other. Transferring without Announcement Requirements: – Internal transfer destination During a call, proceed as described below. 1. Tap on .
Telephoning Call Transfer Placing External Call Partner in Waiting Loop for the speed dialling keys then indicate whether a park position is available or busy.
Telephoning Call Transfer Calling a 3rd Internal Subscriber and Transferring them to an Active Call Partner – a query call that you initiated yourself During a query call, proceed as described below. 1. Tap on the business card of the call partner whom you would like to transfer. The business card of the active call partner is connected to the toolbar. 2. Tap on . 3. Dial the telephone number of the subscriber to be called.
Telephoning Conference Call Initiating Conference Calls Conference Call During a conference call you are talking with two subscribers at once. Initiating Conference Calls Requirements: – A query call that you initiated yourself During a query call, proceed as described below. • Tap on . You are now making a conference call.
Telephoning Conference Call Initiating Transferring during a Conference Call Ending a Conference Call Completely If you initiated the conference call, you can end the conference call completely. Initiating Transferring during a Conference Call Requirements: – A conference call that you initiated yourself During a conference call, proceed as described below. 1. Tap on the business card of the call partner to whom you would like to switch. 2. Tap on .
Telephoning Conference Call Ending a Conference Call Completely – to connect two external call partners: Transfer of external calls to external permission granted in the PBX. During a conference call, proceed as described below. • Tap on . The two conference call partners are connected with each other. Ending a Conference Call Completely Requirements: – A conference call that you initiated yourself During a conference call, proceed as described below. • Put down the receiver or tap on .
Telephoning Hands-Free Calling Initiating a Call in Hands-Free Calling Mode Hands-Free Calling During hands-free calling, the loudspeaker and microphone on the device are switched on. This option allows you to talk on the telephone even if you need your hands for other tasks. In addition, other people in the room can participate in the call. Initiating a Call in Hands-Free Calling Mode • When your telephone rings, tap on initiate the call.
Telephoning Hands-Free Calling Switching On Hands-Free Calling during a Call Switching On Hands-Free Calling during a Call During a normal call or a call in loudspeaker listening mode using the receiver, proceed as follows. • Press the Loudspeaker key twice. You can then hang up the receiver. You are now making the call in hands-free calling mode. The LED on the loudspeaker key blinks red.
Telephoning Loudspeaker Listening Switching On Loudspeaker Listening during a Call Loudspeaker Listening During loudspeaker listening, both the loudspeaker in the receiver and the loudspeaker in the device are switched on. This enables other people in the room to listen in on the call. The call is continued using the microphone in the receiver (no hands-free calling). Switching On Loudspeaker Listening during a Call During a normal call using the receiver, proceed as described below.
Telephoning Headset Call Initiating Headset Calls Headset Call A headset enables you to participate in calls without actually holding the receiver. This is a very useful feature, especially in certain professional areas (for example, in a call centre). Initiating Headset Calls Requirements: – Headset operation must be enabled • When your telephone rings, tap on call. or press the hook key to initiate the You are now making a headset call.
Telephoning Headset Call Ending the Listen-in Function Through the Receiver – Headset operation must be enabled During a headset call or other call in headset operation, proceed as described below. • Pick up the receiver. You are now making a headset call with an enabled receiver loudspeaker. Ending the Listen-in Function Through the Receiver Requirements: – Headset operation must be enabled During a headset call with an enabled receiver loudspeaker, proceed as described below. • Hang up the receiver.
Contacts and Telephone Number Lists Contacts and Telephone Number Lists This section describes the contact app and the call lists that are available in the telephone. Topics – Contacts (page 122) – Redial List (page 136) – Call Log (page 138) – Caller List (page 141) COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Contacts and Telephone Number Lists Contacts Searching For and Displaying a Contact Contacts The Contacts app is used for storing useful or frequently dialled telephone numbers along with their associated names. If a telephone number associated with a contact is transmitted during a call, the assigned name will be displayed (instead of the telephone number). Additional entries can be stored with each contact, such as telephone numbers, e-mail addresses, postal addresses, and notes.
Contacts and Telephone Number Lists Contacts Searching For and Displaying a Contact When you are scrolling through alphabetically sorted lists, the symbol appears on the right. Drag the symbol upwards or downwards to scroll to the required letter. • Search: Enter the first letter using the keypad. Notes: If there no contact is present for the letter you enter here or if the required contact is not shown, you can delete this letter by tapping on and entering a different letter.
Contacts and Telephone Number Lists Contacts Dialling from Within the Contacts Dialling from Within the Contacts You can dial a telephone number from within contacts as follows: • Using the telephone 1. Press the Contact/Telephone book key. 2. Scroll to the required contact or enter its first letter using the keypad. 3. You can dial the default telephone number or a different associated telephone number: • Default telephone number: Tap on the name of the contact.
Contacts and Telephone Number Lists Contacts Creating a Contact Up to 64 digits Numbers and characters Note: Tap on to open a dialogue for adding a photograph to a contact. You can also add a photo at a later time by tapping Contact/telephone book > Name of the contact > Menu key > Edit contact. 4. Enter the contact's telephone number in the entry field under Telephone.
Contacts and Telephone Number Lists Contacts Editing a Contact Note: Tap Add another field to open other entry fields, for example Notes andWeb site. 10. Tap on Done. Editing a Contact Contacts created on the telephone can be edited at a later time. You can also merge several contacts into a single contact, or separate contacts with multiple entries. Note: Contacts that are synchronised with the PBX's telephone book cannot be edited on the telephone.
Contacts and Telephone Number Lists Contacts Deleting a contact 6. Tap on Done. Deleting a contact Contacts created on the telephone can be deleted at a later time. Notes: Contacts that are synchronised with the PBX's telephone book cannot be deleted from the telephone. You can only change the PBX's telephone book using the PBX's configuration manager.
Contacts and Telephone Number Lists Contacts Options for Configuring Contacts Notes: Contacts are shared as business cards in vCard format. You can also share all the contacts at once by tapping Contact/telephone book > Menu > Import/export. You can share contacts as follows: • Using the telephone Requirements: – A configured app which supports the sharing of contacts, e.g. e-mail 1. Press the Contact/Telephone book key. 2. Scroll to the required contact or enter its first letter using the keypad. 3.
Contacts and Telephone Number Lists Contacts Options for Configuring Contacts 2. Scroll to the required contact or enter its first letter using the keypad. 3. Tap on the name of the contact. 4. Press the Menu key. 5. Tap on Options. 6. Tap on Ring tone and select the ring tone you want to use from the list field. 7. Tap on OK. 8. Select or clear the Incoming calls check box. Forwards incoming calls from the contact directly to the answering machine.
Contacts and Telephone Number Lists Contacts Hiding a Contact Announcement and recording: The announcement selected for the contact is played back. After this, the caller can leave a message. Only announcement: The announcement selected for the contact is played back; however, the caller cannot leave a message. No call acceptance: A call from the contact is not accepted by the answering machine. 13. Tap on Announcement. 14.
Contacts and Telephone Number Lists Contacts Adding/Removing Favourites Notes: To display a single contact that has been hidden, tap on Contact/telephone book key > Menu > Show hidden contacts > Contact name > Restore contact. To display all the contacts that have been hidden, tap on Contact/ telephone book > Menu > Show hidden contacts > Menu > Restore all contacts.
Contacts and Telephone Number Lists Contacts Adjusting Display Options 1. Press the Contact/Telephone book key. 2. Press the Menu key. 3. Tap Contacts to display. 4. Tap on the name of the account under Select Contacts for Display. 5. Tap on the option field next to All contacts or on the name of the account. All the contacts or all the contacts in the account are now displayed. (No further action is required.) This option is disabled. 6.
Contacts and Telephone Number Lists Contacts Adopting a Telephone Number from Dial Preparation 5. Tap on the option field next to First name or Surname. Sorts the contact list by First name or Surname. This option is disabled. 6. Tap on Display contact names. 7. Tap on the option field next to First name first or Surname first. Displays the First name or the Surname first in the contact list. This option is disabled.
Contacts and Telephone Number Lists Contacts Transferring Telephone Numbers to Other Dialogues • Redial list: Press the • Call log: Tap on Redial key . . • Caller list: Press the Message key. 2. Touch and hold the telephone number and then tap on Add to contacts. 3. Add the telephone number to an existing contact or to a new contact: • Existing contact: Tap on the name of the contact, make the required entries, and tap on Done. • New contact: Tap on , make the required entries, and tap on Done.
Contacts and Telephone Number Lists Contacts Importing/Exporting Contacts Importing/Exporting Contacts You can import contacts from an SD card, export them to the SD card, or use apps to share them with other devices. Notes: Contacts will be imported/exported as business cards in vCard format. You can also share individual contacts under Contact/Telephone book key > Contact name > Menu key > Share.
Contacts and Telephone Number Lists Redial List Opening the Redial List Redial List The redial list stores the dialled telephone numbers with the number of times they have been dialled, the date and time of dialling, and the duration of the call. Opening the Redial List You can open the redial list as follows: • Using the telephone 1. Press the Redial key . The redial list now opens.
Contacts and Telephone Number Lists Redial List Deleting Entries from the Redial List 2. You can either dial the telephone number without changing it or edit the number before dialling: • Dial the telephone number without changes: Tap on next to the required entry. Or touch and hold the required entry and then tap on Call . • Edit telephone number before dialling: Touch and hold the required entry and then tap on Edit No before call. Make the required changes in the dial preparation.
Contacts and Telephone Number Lists Call Log Opening the Call Log Call Log The calls made (incoming and outgoing) are saved in the call log along with the telephone number of the call partner, as well as the date, time and duration of the call. A previous call partner can be called directly from the call log. Note: Call logging can be switched on and switched off under Apps Settings > Auerswald > More... > Call log. > Opening the Call Log You can open the call log as follows: • Using the telephone 1.
Contacts and Telephone Number Lists Call Log Dialling from the Call Log Dialling from the Call Log You can dial a telephone number from the call log as follows: • Using the telephone 1. Tap on the symbol Call log. The call log opens. Note: If you pick up the receiver while the call log is open, the most recently active telephone number will be dialled immediately. 2.
Contacts and Telephone Number Lists Call Log Deleting Entries from the Call Log Note: To delete older entries from the call log, press the Menu key then tap on Delete specific items. In the Age in days entry field, enter the number of days and then tap on OK. 140 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Contacts and Telephone Number Lists Caller List Opening the Caller List Caller List The caller list stores the telephone numbers of missed calls, including the number of attempts, date, and time of the calls. A caller can be called back directly from the caller list. Note: Under Apps > Settings > Auerswald > More... > Call log you can specify which types of incoming calls are saved in the call log and displayed in the caller list.
Contacts and Telephone Number Lists Caller List Dialling from Within the Caller List Dialling from Within the Caller List You can dial from the caller list as follows: • Using the telephone 1. Press the Message key. The available lists are displayed. 2. Tap on Caller list (this is ignored if the other lists are empty). The caller list now opens. Note: If you pick up the receiver while the caller list is open, the most recently active telephone number will be dialled immediately. 3.
Contacts and Telephone Number Lists Caller List Deleting Entries from the Caller List The caller list now opens. 3. Touch and hold the required entry and then tap on Remove from caller list. Note: To delete the entire caller list, press the caller list and then tap on OK. Menu key, tap on Delete COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Functions Functions This section describes how to configure and operate the functions on your telephone. You can find out what the functions do, and how to assign a function to a programmable function key.
Functions External Line Transfer (System Telephone) How External Line Transfer Works External Line Transfer (System Telephone) A suitably authorised telephone, for example, the telephone exchange, can transfer the exchange line access required for an outgoing call to another internal telephone for a short period of time. This is useful, for example, when this telephone is located in a publicly accessible room, and is only occasionally used for external calls by an employee.
Functions External Line Transfer (System Telephone) Configuring and Operating a Function Key for Exchange Line Transfer LED signalling on the key: None You can configure external line transfers as follows: • Using the configuration manager • Using the telephone Note: The function can only be set up on a programmable function key that has an LED (not on a touch function key). Using the Configuration Manager to Configure a Function Key for Exchange Line Transfer 1. Open the Apps > Function keys screen. 2.
Functions External Line Transfer (System Telephone) Configuring and Operating a Function Key for Exchange Line Transfer Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the system telephony account. 7. In the Permission level list field, select one of the following options: User: The function key can be changed by users, sub-administrators and administrators.
Functions External Line Transfer (System Telephone) Configuring and Operating a Function Key for Exchange Line Transfer 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. Tap on Assign. 7. Tap on Exit.
Functions Call Waiting Switching Call Waiting On/Off Call Waiting If you are already in a call, the call waiting function plays the call waiting tone to notify you that another call partner is calling. Switching Call Waiting On/Off If call waiting is switched on, you will be notified of any incoming calls if you are already on another call. If the audible signal and call waiting are switched on, a tone in the receiver will notify the user (when already on a call) that another call is incoming.
Functions Call Waiting Configuring and Operating a Function Key for Call Waiting switch on: Enables the audible signal. switch off: Disables the audible signal. 4. Tap on Execute. Configuring and Operating a Function Key for Call Waiting Press the key to switch call waiting on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Functions Call Waiting Configuring and Operating a Function Key for Call Waiting 4. In the list field next to the function key that you would like to define, select the Call Waiting function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key.
Functions Call Waiting Configuring and Operating a Function Key for Call Waiting Using the Telephone to Configure a Function Key for Call Waiting 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level.
Functions Call Waiting Configuring and Operating a Function Key for Call Waiting 8. Tap on Assign. 9. Tap on Exit. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Functions Do-Not-Disturb Switching the Do-Not-Disturb Function On/Off Do-Not-Disturb The do-not-disturb function allows you to block calls to your own telephone. The caller then hears the busy tone. An internal subscriber can reach a telephone with call protection in an emergency using a priority call. The do-not-disturb function has no effect on outgoing calls, callbacks, alarm calls, wake-up calls or InterCom calls.
Functions Do-Not-Disturb Configuring and Operating a Function Key for Do-Not-Disturb switch on: Enables the do-not-disturb function. switch off: Disables the do-not-disturb function. (No further selection is required.) 3. In the Reject callers list field, select one of the following options: reject all callers: When do-not-disturb is switched on, all incoming calls will be rejected. reject anonymous: When do-not-disturb is switched on, all anonymous calls will be rejected.
Functions Do-Not-Disturb Configuring and Operating a Function Key for Do-Not-Disturb 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4.
Functions Do-Not-Disturb Configuring and Operating a Function Key for Do-Not-Disturb reject if not in contacts: Press the key to switch on rejection of all calls except the ones from contacts entered in the telephone book (when do-not-disturb is switched on). decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 8.
Functions Do-Not-Disturb Configuring and Operating a Function Key for Do-Not-Disturb Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch do-not-disturb on or off. switch on: Enables the do-not-disturb function. switch off: Disables the do-not-disturb function. (No further selection is required.) 7.
Functions Automatic Bandwidth Amplification Switching Automatic Bandwidth Amplification On/Off Automatic Bandwidth Amplification The automatic bandwidth amplification function is used to improve call quality during VoIP calls. Missing frequency ranges are added to the voice signal to achieve more natural speech reproduction and make speech easier to understand.
Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Press the key to switch the automatic bandwidth amplification function on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Automatic Bandwidth Amplification Configuring and Operating a Function Key for Automatic Bandwidth Amplification Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on Automatic bandwidth amplification. The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key.
Functions Boss/Secretary Function (System Telephone) Procedure when Calling the Boss Telephone Boss/Secretary Function (System Telephone) The boss/secretary function protects the boss telephone from direct calls by forwarding them to the secretary telephone. The most important difference from call forwarding is that the boss telephone can still be called from the secretary telephone and the secretary can still transfer important calls to the boss telephone.
Functions Boss/Secretary Function (System Telephone) Switching the Boss/Secretary Function on the Boss Telephone On/Off • It is possible to initiate a query call to the boss telephone or to forward a call to the boss telephone by pressing a boss key on the secretary's telephone. Note: In order to recognise a call that comes from the secretary's telephone, the secretary's telephone number can be entered into the telephone book on the manager telephone and assigned a specific ringtone.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Secretary Key on the Boss Telephone LED signalling on the secretary key: green The boss/secretary function is enabled. Press the key to switch the boss/ secretary function on and off. red (blinking) The boss/secretary function is enabled. A call has just been forwarded to the associated secretary. Press the key to initiate a pick-up. off The boss/secretary function is disabled.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Secretary Key on the Boss Telephone 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the system telephony account. 7. Enter the internal telephone number of the secretary telephone in the Secretary number entry field. 8.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Boss Key on the Secretary Telephone • Functions sorted by group: Boss/Secretary > Secretary The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Boss Key on the Secretary Telephone LED signalling on the boss key: green The boss/secretary function is enabled. red (blinking) The boss/secretary function is enabled. The incoming call has been forwarded to the corresponding boss telephone. Press the key to initiate a query call to the boss telephone. off The boss/secretary function is disabled.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Boss Key on the Secretary Telephone Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the system telephony account. 7. Enter the internal telephone number of the boss telephone in the Boss number entry field. 8.
Functions Boss/Secretary Function (System Telephone) Configuring and Operating the Boss Key on the Secretary Telephone The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Follow-Me Switching Follow-Me On/Off Follow-Me Follow-me is a type of "unconditional internal subscriber call forwarding" that is configured on the individual destination telephone (instead of on the forwarding telephone). This gives you the option of moving from room to room and taking the calls with you.
Functions Follow-Me Configuring and Operating a Function Key for Follow-Me Note: Follow-me can also be disabled on the forwarded telephone by using "Disable Follow-me" on the subscriber's own phone number. 4. Tap on Execute. Configuring and Operating a Function Key for Follow-Me Press the Follow-me key to switch Follow-me on or off, or toggle it, for an internal subscriber.
Functions Follow-Me Configuring and Operating a Function Key for Follow-Me Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Follow-Me Configuring and Operating a Function Key for Follow-Me 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on Follow-me.
Functions Targeted Exchange Line Access (System Telephone) Initiating Targeted Exchange Line Access Targeted Exchange Line Access (System Telephone) Using targeted exchange line access, you can define which MSN (your own external telephone number) is transmitted for an external call, and which account should be used while doing so.
Functions Targeted Exchange Line Access (System Telephone) Configuring and Operating a Function Key for Targeted Exchange Line Access Configuring and Operating a Function Key for Targeted Exchange Line Access Press the key to initiate targeted exchange line access. You can then immediately dial the external telephone number (without exchange line access number). In addition, when functions are defined on the first key level, the status of the account is indicated by the corresponding LED.
Functions Targeted Exchange Line Access (System Telephone) Configuring and Operating a Function Key for Targeted Exchange Line Access 4. In the list field next to the function key that you would like to define, select the Exchange line function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key.
Functions Targeted Exchange Line Access (System Telephone) Configuring and Operating a Function Key for Targeted Exchange Line Access 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level.
Functions Groups (System Telephone) Detailed Information About Group Functions (Call Types) Groups (System Telephone) In addition to internal subscribers, the PBX can also manage groups. The internal subscribers can become members of any (multiple) group(s). These groups can be used, for example, to group internal subscribers into particular departments or teams (Support, Marketing, Sales). Membership in a group does not necessarily mean that a subscriber receives calls sent to the group.
Functions Groups (System Telephone) Logging the Telephone In/Out Incoming and outgoing When logging into a group as "incoming and outgoing", the subscriber is then in the call distribution of that group for internal, exchange line and door calls and also acquires a number of additional characteristics/permissions from the group. These replace the subscriber's own characteristics/permissions as an individual subscriber for outgoing work-related calls.
Functions Groups (System Telephone) Logging Telephone Out of All Groups incoming: Select the type of call for incoming. incoming & outgoing: Selects the type of call for incoming & outgoing. 4. Select the required group: • Manual entry: In the Group entry field, enter the group telephone number. • Selection: Tap on and select the group based on its name. 5. Tap on Execute.
Functions Groups (System Telephone) Configuring and Operating a Function Key for the Group Function In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: green The telephone is logged in to the group for incoming and outgoing calls. yellow The phone is logged in to the group as incoming or outgoing according to the Call direction key assignment.
Functions Groups (System Telephone) Configuring and Operating a Function Key for the Group Function The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Groups (System Telephone) Configuring and Operating a Function Key for the Group Function Using the Telephone to Configure a Function Key for the Group Function Requirements: – The telephone is a member of at least one group configured in the PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Logging Out of All Groups incoming & outgoing: Press the key to switch on the "incoming & outgoing" call type. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 8. Select the required group: • Manual entry: In the Group entry field, enter the group telephone number. • Selection: Tap on and select the group based on its name. 9. Tap on Assign. 10. Tap on Exit.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Logging Out of All Groups – The telephone is a member of at least one group configured in the PBX 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Logging Out of All Groups Requirements for using the function: – The telephone is a system telephone in an Auerswald PBX – Controlling of the PBX via telephone permission assigned in the PBX Using the Telephone to Configure a Function Key for Logging Out of All Groups Requirements: – The telephone is a member of at least one group configured in the PBX 1. Tap on Apps > Function keys. 2.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Displaying the Group State Configuring and Operating a Function Key for Displaying the Group State Press the key while the telephone is in the idle state to display the current group state of the subscribers (logged out, logged in as incoming and/or outgoing) on the LEDs of configured speed dialling keys for approx. 10 seconds.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Displaying the Group State Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4.
Functions Groups (System Telephone) Configuring and Operating a Function Key for Displaying the Group State Using the Telephone to Configure a Function Key for Displaying the Group State Requirements: – The telephone is a member of at least one group configured in the PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3.
Functions Headset Operation Switching Headset Operation On/Off Headset Operation A headset enables you to participate in calls without actually holding the receiver. This is a very useful feature, especially in certain professional areas (for example, in a call centre). The COMfortel 1400 IP can be used with corded headsets. The COMfortel 2600/3600 IP can be used with corded headsets and with cordless headsets with DHSG interfaces, for example, from Auerswald, Jabra or Plantronics.
Functions Headset Operation Configuring and Operating a Function Key for Headset Operation Notes: Switching on automatic call acceptance automatically switches off any answering machine in a telephone. Conversely, switching on an answering machine will switch off automatic call acceptance ("Auto-accept"). The COMfortel DECT headset's automatic call acceptance function applies solely to call acceptance between the COMfortel DECT headset and the associated base station.
Functions Headset Operation Configuring and Operating a Function Key for Headset Operation 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level.
Functions Headset Operation Configuring and Operating a Function Key for Headset Operation 8. Enter a value in the Auto-accept timeout entry field. Possible entries: 0 to 99: After 0 to 99 seconds, an incoming call is automatically accepted, depending on the entry. 9. In the Permission level list field, select one of the following options: User: The function key can be changed by users, sub-administrators and administrators.
Functions Headset Operation Configuring and Operating a Function Key for Headset Operation Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch headset operation on or off. switch on: Enables headset operation. switch off: Enables headset operation. (No further selection is required.) 7.
Functions InterCom OneWay/Speakerphone How InterCom OneWay Works InterCom OneWay/Speakerphone The InterCom function enables an announcement to a single system telephone or to all system telephones in a group from any internal telephone without someone having to actively accept a call (for example, in a doctor's office).
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom OneWay – A function key configured for InterCom OneWay – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##011 has been entered under Settings > Providers & PBXs > Name of Provider/PBX > Numbers > Special numbers > Keypad sequence for InterCom speakerphone.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom OneWay LED signalling on the key (when defined with an internal group telephone number): green An active connection to all InterCom destinations is present. green (blinking) The InterCom call is sent to the PBX. yellow There is currently an active connection to at least one InterCom destination. red No InterCom destination is accessible.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom OneWay 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: Hold: The key must be held down during the announcement. toggle: A short press of the key starts the announcement.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom OneWay Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on InterCom OneWay.
Functions InterCom OneWay/Speakerphone How InterCom Hands-Free Works How InterCom Hands-Free Works The InterCom speaker phone function works like this: • A system telephone is called using the InterCom speaker phone function. • After a few rings, the system telephone automatically picks up the call. • The hands-free call is carried out.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom Speaker Phone Configuring and Operating a Function Key for InterCom Speaker Phone Press the key when the telephone is in its idle state to select the telephone number stored on the key and initiate the InterCom speaker phone announcement.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom Speaker Phone Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key that you would like to define, select the InterCom speaker phone function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom Speaker Phone – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##012 has been entered under Settings > Providers & PBXs > Name of Provider/PBX > Special numbers > Keypad sequence for InterCom speakerphone.
Functions InterCom OneWay/Speakerphone Switching InterCom Permission On/Off 10. Tap on Exit. Requirements for using the function: – Telephone is a system telephone on an Auerswald PBX or InterCom OneWay is performed on an Auerswald PBX for which the sequence ##012 has been entered under Settings > Providers & PBXs > Name of Provider/PBX > Special numbers > Keypad sequence for InterCom speakerphone.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom permission In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: green InterCom permission is enabled. off InterCom permission is disabled.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom permission Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch InterCom permission on or off depending on the status. switch on: Press the key to enable InterCom permission. switch off: Press the key to disable InterCom permission. 7.
Functions InterCom OneWay/Speakerphone Configuring and Operating a Function Key for InterCom permission 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch InterCom permission on or off depending on the status.
Functions Configuration Switchover (System Telephone) Manually Switching the Configuration Configuration Switchover (System Telephone) If different configurations (system profiles) have been set up for day, night, etc. in the PBX, switching between the configurations can be performed either manually or on a time-specific basis.
Functions Configuration Switchover (System Telephone) Configuring and Operating a Function Key for Configuration Switchover In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: green The configuration saved in the key is enabled. off The configuration saved in the key is disabled.
Functions Configuration Switchover (System Telephone) Configuring and Operating a Function Key for Configuration Switchover Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the system telephony account. 7. Select in the configuration in the Configuration to activate list field. 8.
Functions Configuration Switchover (System Telephone) Configuring and Operating a Function Key for Configuration Switchover 4. Tap on Configuration. The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Macro Function Macro Execution Process Macro Function You can use the macro function to assign digits and various consecutive commands, for example, for accessing an answering machine remotely or programming a function on the PBX, to a function key. Macro Execution Process Below you will find a description of the process based on an example key to which the command sequence HZ300CW2Z#22#Lg has been assigned: • Command Z300: When you press the macro key, telephone number 300 (e.g.
Functions Macro Function Configuring and Operating a Function Key for the Macro Function Configuring and Operating a Function Key for the Macro Function Press the key while the telephone in the idle state (sleep) to execute a macro. If the H command (hang-up/pick-up with the hook key) is located at the beginning of a macro, the macro saved in the system is run immediately. If this is not the case, you need to first confirm you want the macro function to start.
Functions Macro Function Configuring and Operating a Function Key for the Macro Function Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. Notes: The Macro function fills both key levels. If one level has a macro assigned to it, the other level is also automatically filled with an empty macro. Both macros can later be processed and executed independently of each other.
Functions Macro Function Configuring and Operating a Function Key for the Macro Function Ly The LED next to the function key switches on (yellow) Lg The LED next to the function key switches on (green) Notes: If you want to configure a programming function on the PBX as a macro, enter a pause between the password and the programming code sequence. Pauses cannot be entered at the beginning of a macro. The maximum pause time is 5 seconds.
Functions Macro Function Configuring and Operating a Function Key for the Macro Function The list of available functions is displayed. Notes: The Macro function fills both key levels. If one level has a macro assigned to it, the other level is also automatically filled with a macro. Both macros can be executed independently of each other. If you delete a macro from one key level, the macro is automatically deleted from the other key level. 4. Tap on Macro.
Functions Macro Function Configuring and Operating a Function Key for the Macro Function Pauses cannot be entered at the beginning of a macro. The maximum pause time is 5 seconds. This restriction does not apply for the C command (waiting for a connection). 8. In the Macro (Level 2) entry field, enter the macro for key level 2. 9. Tap on Assign. 10. Tap on Exit. 218 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Functions Pick-Up Performing Pick-Up Pick-Up Using pick-up you can take a call on your own phone that was originally sent to another internal telephone. If the call has already been accepted, the call can be picked up using the same procedure (assuming call pick-up has been permitted by the subscriber being called). This function is useful when dealing with answering machines, for example.
Functions Pick-Up Configuring and Operating a Function Key for Pick-Up – Telephone is a system telephone on an Auerswald PBX or pick-up is performed on an Auerswald PBX for which the sequence ##06 has been entered under Settings > Providers & PBXs > Name of Provider/PBX > Special numbers > Keypad sequence for pickup. If you are already taking a call, and an internal telephone rings somewhere near you, proceed as described below. 1. Press the function key configured for pick-up. 2.
Functions Pick-Up Configuring and Operating a Function Key for Pick-Up • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for Pick-Up 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define.
Functions Pick-Up Configuring and Operating a Function Key for Pick-Up User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Functions Pick-Up Configuring and Operating a Function Key for Pick-Up 6. In the Account list field, select the required account. 7. If you would like to assign a fixed pick-up number to the function key, select the required pick-up number. • Manual entry: Enter an internal telephone number in the Pick-up destination entry field. • Selection: Tap on and select an internal telephone number. 8. Tap on Assign. 9. Tap on Exit.
Functions Power Dialling How Power Dialling Works Power Dialling If the telephone being called is busy, but automatic callback on busy is not possible, the power dialling function can be activated instead. With power dialling, the telephone makes repeated attempts to reach the subscriber being called, at short time intervals.
Functions Power Dialling Cancelling Power Dialling Cancelling Power Dialling Requirements: – Power dialling has been initiated If you would like to cancel power dialling in progress, proceed as described below. • The telephone is not in the idle state (sleep). It is currently attempting to reach the subscriber in question: Press the hook key or tap on . COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Functions Relays (System Telephone) Switching Relays On/Off Relays (System Telephone) If the PBX is equipped with one or more relays, they can be switched on and off, depending on the relay function configured for each telephone.
Functions Relays (System Telephone) Configuring and Operating a Function Key for Switching Relays Configuring and Operating a Function Key for Switching Relays Press the key to switch the configured relay on or off or to switch it over. In addition, when functions are defined on the first key level, the status of the relay is indicated by the corresponding LED. LED signalling on the key: green The relay configured on the key is enabled. off The relay configured on the key is disabled.
Functions Relays (System Telephone) Configuring and Operating a Function Key for Switching Relays The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch the relay on or off.
Functions Relays (System Telephone) Configuring and Operating a Function Key for Switching Relays 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4.
Functions Calling Line Identity Restriction (CLIR) Switching CLIR On/Off Calling Line Identity Restriction (CLIR) Calling Line Identity Restriction enables the caller to make a call without revealing their telephone number to the person being called. Switching CLIR On/Off If Calling Line Identity Restriction (CLIR) is switched on, toolbar before the call is initiated. appears in the telephony app's Notes: Anonymous calls are not possible with some VoIP providers.
Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key Configuring and Operating a CLIR Function Key Press the key to switch Calling Line Identity Restriction (CLIR) on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: green Calling Line Identity Restriction (CLIR) is enabled.
Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch Calling Line Identity Restriction (CLIR) on or off. switch on: Press the key to switch Calling Line Identity Restriction (CLIR) on.
Functions Calling Line Identity Restriction (CLIR) Configuring and Operating a CLIR Function Key The list of available functions is displayed. 4. Tap on Calling line identity restriction. The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Call Forwarding Call Forwarding Variants Call Forwarding Call forwarding is a method for automatically forwarding calls.
Functions Call Forwarding Call Forwarding Variants Important: Subscriber call forwarding does not function for incoming group calls to your telephone. If you would like to prevent your telephone from ringing unanswered when calls to the group in which you belong come through, you need to log yourself out of the group or set up group call forwarding. Note: If you want to set up subscriber call forwarding on the destination telephone, use the Follow-me function.
Functions Call Forwarding Call Forwarding Types Call Forwarding Types As there can be many reasons for not accepting a call, e .g. the relevant subscriber is not present or another conversation is currently taking place on this telephone, three kinds of call forwarding are available: "Call fwd. unconditional" (Unconditional Call Forwarding) The telephone being called does not ring. The call is forwarded immediately.
Functions Call Forwarding Switching Call Forwarding for Subscribers On/Off • Using the telephone Requirements: – for in-house destination numbers: Telephone must be connected to a PBX. To switch call forwarding for subscribers on or off, press the function key that has been configured for Call fwd. (scr). Alternatively, proceed as described below. 1. Tap: • Functions listed alphabetically: • Functions sorted by group: Call fwd. (scr.) Apps > Apps > Functions > Functions > Call fwd. (scr.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 6. Tap on Execute. Configuring and Operating a Function Key for Call Forwarding for Subscribers Press the key assigned to Call fwd. (scr.) to switch call forwarding for subscribers for the configured destination on or off, or to switch it over, in the telephone. Press a single key assigned to Call fwd. (scr.), deactivate all to switches off all currently enabled call forwardings for the subscriber.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you would like to define, select the Call fwd. (scr.) function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 10. In the Permission level list field, select one of the following options: User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 6. In the Operation list field, select one of the following options: toggle: Press the key to switch call forwarding for subscribers on or off. switch on: Press the key to switch on call forwarding for subscribers. switch off: Press the key to switch off call forwarding for subscribers. 7.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers Using the Telephone to Configure a Function Key for Switching Off All Call Forwarding for Subscribers 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3.
Functions Call Forwarding Switching Call Forwarding for Subscribers in the PBX On/Off Switching Call Forwarding for Subscribers in the PBX On/Off Note: The function is switched on in the PBX. The telephone does not have any messages about forwarded calls. The calls are not saved in the call log.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX Up to 40 digits Numbers and the characters * and # Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number (exception: selected account publ. exchange). • Selection: Tap on and select the destination number based on its name. 5. Tap on Execute.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX Up to 40 digits Numbers and the characters * and # Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number (exception: selected account publ. exchange). 9.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for Subscribers in the PBX • Functions sorted by group: Accessibility > Call fwd. (scr. in PBX) The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Call Forwarding Switching Call Forwarding On/Off for External Telephone Numbers Switching Call Forwarding On/Off for External Telephone Numbers You can switch call forwarding for external telephone numbers on or off as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – Features to be configured by the network provider (fwd, keypad) permission granted in the PBX To switch call forwarding for external telephone numbers on or off, press a functi
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers 5. Enter the PBX's external telephone number that is to be forwarded (without exchange line access number but with area code), in the Number to forward entry field. Possible entries: Up to 40 digits Numbers and the characters * and # 6. Select the call forwarding destination: • Manual entry: Enter the destination number in the Forwarding destination entry field.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers Important: When operating the function via the key, the success/failure of the operation is indicated by a change in colour on the LED. During the configuration in the central office (this takes from a few seconds up to a minute), the LED blinks yellow.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch call forwarding for external telephone numbers on or off. switch on: Press the key to switch on call forwarding for external telephone numbers.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers Up to 40 digits Numbers and the characters * and # Important: Enter telephone numbers exactly as when dialling, for example, always enter external telephone numbers with a leading exchange line access number. (Exception: selected account exchange line). 12.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers The list of available functions is displayed. 4. Tap on Call fwd.: MSN/DDI. The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Functions Call Forwarding Configuring and Operating a Function Key for Call Forwarding for External Phone Numbers 9. In the Number to forward entry field, enter the external telephone number of the PBX (without the exchange line access number, but with the area code). Possible entries: Up to 40 digits Numbers and the characters * and # 10. Select the call forwarding destination: • Manual entry: Enter the destination number in the Forwarding destination entry field.
Functions Control by External Apps Configuring and Operating a Function Key for Control by External App Control by External Apps You can control programmable function keys and the corresponding LEDs by externally developed apps, e. g. apps for house automation. For information about the available apps contact your system administrator.
Functions Control by External Apps Configuring and Operating a Function Key for Control by External App 4. In the list field beside the function key you want to define, select the Controlled by external app function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a description for the key.
Functions Control by External Apps Configuring and Operating a Function Key for Control by External App 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4.
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line Telephone Line Use the Telephone line function to assign a function key to a specific account and then use that function key to route outgoing calls through this account. In addition, a function key assigned to Telephone line can be used to monitor incoming calls and put them on hold when required. Several function keys can be configured for the same account.
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line LED signalling on the key (when assigned to an internal subscriber telephone number): red A call is currently being held on the telephone or the user is attempting to establish a connection. red (blinking) The telephone is now being called, and the caller's business card is not linked with the toolbar (in the background). If you pick up the receiver and press the key, this puts the call on hold.
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line Using the Configuration Manager to Configure a Function Key for the Telephone Line 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3.
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line • SIP account: Enter the telephone number of the account or, in the case of SIP trunking, the DDI main number and DDI extension without prefix, in the MSN entry field. Possible entries: Max. 40 digits Numbers 7. In the Permission level list field, select one of the following options: User: The function key can be changed by users, sub-administrators and administrators.
Functions Telephone Line Configuring and Operating a Function Key for the Telephone Line 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the required account. 7. Enter the telephone number for the account in the MSN entry field: • PBX account: Enter the in-house telephone number in the MSN entry field.
Functions Announcement Before Answering for Group (System Telephone) More Information on "Announcement Before Answering" for Group Announcement Before Answering for Group (System Telephone) For external calls, the announcement before answering ("Announcement bef. answer") function enables the caller to be greeted with an automatic announcement before the call is accepted. (Charges apply for the external caller.
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering – Text before answering announcement present in the PBX and assigned to the group To switch the announcement before answering on or off for a group, press the function key that has been configured for Announcement bef. answer. Alternatively, proceed as described below. 1.
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering LED signalling on the key: green The announcement before answering function is enabled for the configured group. off The announcement before answering function is disabled for the configured group.
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: switch off: Press the key to switch off an announcement before answering for the group. on busy: Press the key to switch on an announcement before answering "busy" for the group.
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering Using the Telephone to Configure a Function Key for Announcement Before Answering Requirements: – The telephone is a member of at least one group configured in the PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow.
Functions Announcement Before Answering for Group (System Telephone) Configuring and Operating a Function Key for Announcement Before Answering 7. Select the required group: • Manual entry: In the Group entry field, enter the group telephone number. • Selection: Tap on and select the group based on its name. 8. Tap on Assign. 9. Tap on Exit.
Functions Door Function (System Telephone) Using the Door Function Door Function (System Telephone) If a door terminal system is connected to the PBX's interface you can run the following functions. A call with the door (intercom) can be held from any telephone. During a call to the door, the door can be opened (open door) and a stairwell light controlled by switching a relay (switch on light). These functions can be performed on the system telephone even without a pending door call.
Functions Door Function (System Telephone) Own Telephone Rings (Door Call) – Opening Door 4. Tap on Execute. Notes: The Light on door function switches on the relay of the corresponding door station separately at the time configured in the PBX. To establish a call connection with the door station, you must press a suitably configured speed dialling key.
Functions Door Function (System Telephone) Door Knock – Opening Door Door Knock – Opening Door During a call, you can generally handle an incoming door call as you would an incoming external subscriber. In particular, you can reject, ignore, or accept, a door call, and open the door for the visitor, by using the door opening function.
Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function LED signalling on the key: green The door opening function and/or the light are switched on. yellow The light is switched on. off None of the functions configured on the key are enabled.
Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: open: Press the key to open the door. switch on light: Press the key to switch the stairwell light on. open door - switch on light: Press the key to open the door and switch the stairwell light on.
Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4.
Functions Door Function (System Telephone) Configuring and Operating a Function Key for the Door Function 9. Tap on Exit. Requirements for using the function: – The telephone is a system telephone in an Auerswald PBX – Open door permission granted in the PBX 276 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Functions Waiting Field Function (System Telephone) Configuring a Waiting Field Waiting Field Function (System Telephone) Callers can be parked in a waiting field. This can either happen automatically or when you press a key. They are then retrieved individually and their calls forwarded. Important: The Waiting field function is only available in the COMpact 4000, COMpact 5000/R and COMmander 6000/R/RX PBXs.
Functions Waiting Field Function (System Telephone) Sequence for Call Acceptance in Waiting Field Sequence for Call Acceptance in Waiting Field Call acceptance in the waiting field is carried out as follows: • If all of the waiting field receptions have been switched off, the telephones ring according to normal call distribution.
Functions Waiting Field Function (System Telephone) Switching Waiting Field Reception On/Off Switching Waiting Field Reception On/Off You can switch waiting field reception on or off as follows: • Using the telephone Requirements: – The telephone has been selected in the PBX as a waiting field reception In order to switch the waiting field reception on or off, press the function key configured for the waiting field reception. Alternatively: 1. Tap on Apps > Functions > Waiting field reception. 2.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Keys for a Shared Line Configuring and Operating Function Keys for a Shared Line Press the waiting field key that has been assigned the Shared Line function to place a caller (indicated by the key) into the waiting field. You also press the same key to establish a connection with the caller from the waiting field. Whether you press the key depends on the current status as displayed by the LED next to the key.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Keys for a Shared Line Note: If you press the key to place a caller in the waiting field, the LED next to the key lights up yellow. If a caller is placed in the waiting field either automatically or by another waiting field reception, the LED then lights up red.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Keys for a Shared Line 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. Select the type of shared line from the Shared Line list field. 7. In the Account list field, select the account for the required PBX. 8.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Keys for a Shared Line Using the Telephone to Configure a Function Key for a Shared Line 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Key for Switching Waiting Field Reception On/Off • SIP account: Enter the telephone number of the account in the MSN/URL entry field. Possible entries: Max. 40 digits Numbers Important: You cannot assign calls via the DDI for SIP trunking accounts and ISDN PBX connections (PTP). Do not enter a value in the MSN/URL entry field. The calls are assigned via the account. 9. Tap on Assign. 10. Tap on Exit.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Key for Switching Waiting Field Reception On/Off Configuring Function Key for Switching Waiting Field Reception On/Off via Configuration Manager 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Key for Switching Waiting Field Reception On/Off User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your configuration before you leave the screen.
Functions Waiting Field Function (System Telephone) Configuring and Operating Function Key for Switching Waiting Field Reception On/Off Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to switch the waiting field reception telephone on or off. switch on: Enables the waiting field reception. switch off: Disables the waiting field reception. 7.
Functions Speed Dialling Options for Using Speed Dialling Keys Speed Dialling With the speed dialling function you can define a function key with not only internal and external phone numbers, but also with programming sequences on the PBX. You can dial the saved codes easily by simply pressing the key.
Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling Configuring and Operating a Function Key for Speed Dialling Press the key while the telephone is in the idle state to transfer the telephone number saved in the key to dial preparation (can be used as an additional number). Exception: If the saved telephone number is an internal phone number, and is currently being called, you will pick up this call.
Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling LED signalling on the key (when defined with an external telephone number): green (blinking) A call was made from the external subscriber's telephone and the call was not accepted (assuming the external number is transferred). Note: You cannot run this function if the account stored for a function key has been deleted. When you press the key, a dialogue opens, in which you can assign a new account to the key.
Functions Speed Dialling Configuring and Operating a Function Key for Speed Dialling Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Account list field, select the required account. 7. Enter a telephone number in the Destination number entry field. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure a Function Key for Speed Dialling 1. Tap on Apps > Function keys. 2.
Functions Speed Dialling Switching Automatic Dialling for Speed Dialling On/Off • Manual entry: Enter a telephone number in the Destination number entry field. • Selection: Tap on and select a telephone number. 8. Tap on Assign. 9. Tap on Exit.
Functions Speed Dialling Switching the Display of the Registration Status On/Off Switching the Display of the Registration Status On/Off If the registration status display is switched on, the individual registration status of the subscribers is shown by the LEDs of the speed dialling keys assigned to internal VoIP subscribers. If a particular VoIP subscriber is not registered at the PBX, their LED will blink yellow.
Local Answering Machine Local Answering Machine This section describes how to set up and operate the functions on your answering machine (optional, see chapter Important Information > Product Details). It includes descriptions of what the functions do and – where possible – how to define these functions on programmable function keys.
Local Answering Machine Forwarding a Caller to the Answering Machine Forwarding a Caller to the Answering Machine Requirements: – Readiness is switched off on the answering machine – Answering machine (optional, see chapter Important Information > Product Details) When you receive a call, proceed as described below. 1. Tap on . The answering machine accepts the call. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Local Answering Machine Answering Machine Accepts Call – Call Acceptance Answering Machine Accepts Call – Call Acceptance Note: If the listen-in function has been enabled on the answering machine, the loudspeaker on the telephone is switched on for listening in when a call is accepted by the answering machine. If the answering machine has already accepted the call, proceed as described below. 1. Pick up the receiver or press the hook key. You are now connected with the caller.
Local Answering Machine Basic Settings Switching Automatic Playback On/Off Basic Settings Default settings have already been configured for the basic functions of the answering machine. You can tailor these basic functions to suit your own specific requirements as described below. Switching Automatic Playback On/Off If automatic playback is enabled, new recordings are played back automatically after the answering machine list is opened.
Local Answering Machine Basic Settings Switching the Call Information for New Messages On/Off Switches automatic playback on. Switches automatic playback off. Switching the Call Information for New Messages On/Off If call information for new messages is enabled, you are told when the call was received before the message is played.
Local Answering Machine Basic Settings Switching the Separator Tone for New Messages On/Off Switching the Separator Tone for New Messages On/Off If the separator tone is switched on for new messages, you will hear a tone after each message if you listen to several new messages. This makes it easier to identify the individual messages.
Local Answering Machine Basic Settings Switching the Listen-in Function On/Off Switching the Listen-in Function On/Off If the listen-in function is enabled, the loudspeaker on the telephone is switched on for listening in when a call is accepted by the answering machine. Depending on whether you would also like to listen to your own announcement on the answering machine each time, you can specify whether the telephone loudspeaker is switched on or off when this announcement is played.
Local Answering Machine Basic Settings Switching the Listen-in Function On/Off No listen-in: Switches listening-in off. Listen-in with announcement: Switches listening-in on. The telephone's loudspeaker is already switched on when the announcement is played. Listen-in without announcement: Switches listening-in on. The telephone's loudspeaker is disabled when the announcement is played. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Local Answering Machine Readiness Switching Readiness On/Off Readiness To enable the answering machine to take calls and record messages, readiness must be switched on and the SD card must be inserted. If readiness and call waiting are switched on, the answering machine can also take and record a second incoming call at the same time as the current call.
Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness If readiness is switched on, the symbol appears in the status line. Further steps: – Save your settings before you leave the screen. Using the Telephone to Switch Readiness On/Off Requirements: – Answering machine (optional, see chapter Important Information > Product Details) To switch readiness on or off, press the function key that has been configured for readiness. Alternatively, proceed as described below. 1.
Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness Using the Configuration Manager to Configure a Function Key for Readiness Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define.
Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Local Answering Machine Readiness Configuring and Operating a Function Key for Readiness 6. In the Operation list field, select one of the following options: toggle: Press the key to switch readiness on or off depending on the status. switch on: Press the key to enable readiness mode. switch off: Press the key to disable readiness mode. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7. Tap on Assign. 8. Tap on Exit.
Local Answering Machine Call Acceptance Configuring the Call Acceptance Time Call Acceptance You can tailor the times and rules for call acceptance to meet the needs of the user. Configuring the Call Acceptance Time The call acceptance time indicates the number of seconds after which the answering machine accepts a call.
Local Answering Machine Call Acceptance Switching Acceptance of Group Calls On/Off 2. Tap on Call acceptance time (seconds) and enter the required time until the call acceptance in the relevant entry field. Possible entries: 1 to 99: The answering machine accepts the call, depending on the entry, after 1 to 99 minutes. 3. Tap on OK. Switching Acceptance of Group Calls On/Off If the acceptance of group calls is switched on, calls for groups in which the telephone is a member are also taken.
Local Answering Machine Call Acceptance Call Acceptance Rules 2. Select or clear the Group calls check box. Switches the acceptance of group calls on. Switches the acceptance of group calls off. Call Acceptance Rules Call acceptance and the announcement assignment can be configured on a call-specific basis. More Details about Call Acceptance Rules The type of call acceptance can be configured depending on the type of call.
Local Answering Machine Call Acceptance Configuring Call Acceptance Rules Example The following example illustrates taking the settings into account: Initial Situation • Call acceptance and announcements are configured differently for external calls (call type C), internal calls (call type D) and anonymous calls (call type A). • The call acceptance rules for calls from a telephone book contact (B) and door calls (E) have been disabled.
Local Answering Machine Call Acceptance Configuring Call Acceptance Rules • Using the telephone Using the Configuration Manager to Configure Call Acceptance Rules Requirements: – Answering machine (optional, see chapter Important Information > Product Details) – At least one announcement 1. Open the Settings > Auerswald > Answering machine > Call acceptance screen. 2. If necessary, select the check box for the call type for which you would like to configure call acceptance under Call acceptance rules.
Local Answering Machine Call Acceptance Configuring Call Acceptance Rules Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure Call Acceptance Rules Requirements: – Answering machine (optional, see chapter Important Information > Product Details) – At least one announcement 1. Tap on Apps > Settings > Auerswald > acceptance > Call acceptance rules. Answering machine > Call 2.
Local Answering Machine Call Acceptance Configuring and Operating a Function Key for Call Acceptance Rules 4. Depending on the call type, select the required announcement from the announcement list, as described below. • All call types except From contact: Tap on Announcement and select the required announcement.
Local Answering Machine Call Acceptance Configuring and Operating a Function Key for Call Acceptance Rules – At least one announcement 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose? keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3.
Local Answering Machine Call Acceptance Configuring and Operating a Function Key for Call Acceptance Rules Default: The call type is not taken into account. Anonymous calls: The caller does not transmit a telephone number External calls: The caller is an external subscriber. Internal calls: The caller is an internal subscriber. Door calls: The caller is any door. Any calls: Any caller. 8. Select the announcement you want from the Announcement list field. 9.
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time • Functions listed alphabetically: • Functions sorted by group: acceptance. TAM call acceptance. Answering machine > TAM call The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time You can configure the maximum recording time as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Maximum Recording Time Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the Settings > Auerswald > Answering machine > Call acceptance screen. 2. Under Recording times, enter a value in the Recording time (1...
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time for Door Calls Note: Recordings whose recording time is shorter than 1 second are not saved. Configuring the Maximum Recording Time for Door Calls The maximum recording time for door calls indicates the number of minutes after which the answering machine ends the recording of a door call automatically. Note that the recording cannot be actively ended from the door terminal.
Local Answering Machine Call Acceptance Configuring the Maximum Recording Time for Door Calls 1. Tap on Apps > acceptance. Settings > Auerswald > Answering machine > Call 2. Tap on Recording time for door calls (minutes) and enter the required time until call acceptance in the relevant entry field. Possible entries: 1 to 98: The maximum recording time is configured (1 to 98 minutes). 99: The recording time is unlimited (maximum memory use). 3. Tap on OK. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Local Answering Machine Call Recording Recording a Call Call Recording The call recording function conversations calls to be recorded, for example, for later evaluation. In addition to the automatic recording of all calls, it is also possible to record calls manually. This operates independently of the automatic call recording function. This allows calls to be recorded in pieces. Call recordings can be played from the answering machine list. Note: The SD card must be inserted before you can record a call.
Local Answering Machine Call Recording Configuring and Operating a Function Key for Starting Call Recording Call recording ends immediately when a query call is begun. Configuring and Operating a Function Key for Starting Call Recording Press the key during a call to switch call recording on. Press the key again to switch it off. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED.
Local Answering Machine Call Recording Configuring and Operating a Function Key for Starting Call Recording Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to define, select the TAM call recording function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5.
Local Answering Machine Call Recording Switching Automatic Call Recording On/Off 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on: • Functions listed alphabetically: • Functions sorted by group: TAM call recording. Answering machine > TAM call recording. The current settings for assigning the key are shown on the display. 5.
Local Answering Machine Call Recording Switching Automatic Call Recording On/Off • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Automatic Call Recording On/Off Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the Settings > Auerswald > Answering machine > Answering machine screen. 2. Select or clear the Announcement prior to call recording check box under Settings for call recording.
Local Answering Machine Call Recording Configuring and Operating a Function Key for Automatic Call Recording Configuring and Operating a Function Key for Automatic Call Recording Press the key to switch the automatic call recording function on or off or to switch it over. In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: red Automatic call recording is enabled.
Local Answering Machine Call Recording Configuring and Operating a Function Key for Automatic Call Recording The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a name for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key name is used for printing the label. 6. In the Operation list field, select one of the following options: switch off: Press the key to disable automatic call recording.
Local Answering Machine Call Recording Switching the Announcement for Call Recording On/Off Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on: • Functions listed alphabetically: • Functions sorted by group: recording. TAM automatic call recording. Answering machine > TAM automatic call The current settings for assigning the key are shown on the display. 5.
Local Answering Machine Call Recording Switching the Announcement for Call Recording On/Off cation partner, you make yourself liable to punishment in law (for breaching the right to confidentiality of the spoken word).
Local Answering Machine Call Recording Selecting an Announcement for Call Recording Switches the announcement prior to call recording on. Switches the announcement prior to call recording off. Selecting an Announcement for Call Recording To inform the communications partner that the call is being recorded, you can speak or upload your own announcements, save them on the SD card, and then select them.
Local Answering Machine Forwarding Messages by E-Mail Switching the Forwarding of Messages by E-Mail On/Off Forwarding Messages by E-Mail If the forwarding of messages by e-mail is enabled, the answering machine can notify the email address configured in the telephone when new messages are present. Otherwise, the message can be forwarded as an audio file (*.wav).
Local Answering Machine Forwarding Messages by E-Mail Switching the Sending of E-Mail in HTML Format On/Off Using the Telephone to Switch the Forwarding of Messages by E-Mail On/Off Requirements: – A set up e-mail account (see chapter Local Answering Machine > E-Mail Settings) To enable or disable the forwarding of messages by e-mail, press a function key that has been configured for the forwarding of messages by e-mail. Alternatively, proceed as described below. 1. Tap on Apps > notification.
Local Answering Machine Forwarding Messages by E-Mail Switching the Attaching of Incoming Messages as Files On/Off Using the Telephone to Switch the Sending of E-mail in HTML Format On/Off 1. Tap on Apps > notification. Settings > Auerswald > Answering machine > E-mail 2. Select or clear the Send e-mail in HTML format check box. Switches the sending of e-mail in HTML format on. Switches the sending of e-mail in HTML format off.
Local Answering Machine Forwarding Messages by E-Mail Switching the Marking of Sent Messages as Read on the Answering Machine On/Off 2. Select or clear the Attach message as file check box. Enables the attaching of incoming messages as files. Disables the attaching of incoming messages as files.
Local Answering Machine Forwarding Messages by E-Mail Entering the Address of the E-Mail Recipient Switches the marking of sent messages as read on. Switches the marking of sent messages as read off. Entering the Address of the E-Mail Recipient The messages are forwarded to the e-mail address configured in the telephone.
Local Answering Machine Forwarding Messages by E-Mail Sending a Test E-Mail Sending a Test E-Mail After you have configured the forwarding of messages by e-mail you can send a test e-mail. You can send a test e-mail as follows: • Using the telephone Requirements: – A set up e-mail account (see chapter Local Answering Machine > E-Mail Settings) 1. Tap on Apps > notification. Settings > Auerswald > Answering machine > E-mail 2. Tap on Send test e-mail. The test e-mail is sent.
Local Answering Machine Forwarding Messages by E-Mail Configuring and Operating a Function Key for Call Forwarding by E-Mail 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level.
Local Answering Machine Forwarding Messages by E-Mail Configuring and Operating a Function Key for Call Forwarding by E-Mail Further steps: – Save your settings before you leave the screen. Requirements for using the function: – A set up e-mail account (see chapter Local Answering Machine > E-Mail Settings) Using the Telephone to Configure a Function Key for Forwarding by E-Mail 1. Tap on Apps > Function keys. 2. Press the function key you want to define.
Local Answering Machine Forwarding Messages by E-Mail Configuring and Operating a Function Key for Call Forwarding by E-Mail switch off: Press the key to switch forwarding by e-mail off. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7. Tap on Assign. 8. Tap on Exit. Requirements for using the function: – A set up e-mail account (see chapter Local Answering Machine > E-Mail Settings) 338 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Local Answering Machine E-Mail Settings Entering the Address of the E-Mail Sender E-Mail Settings You configure the settings for the answering machine's e-mail account independently of the settings for other e-mail accounts. Note: Please contact your e-mail provider or system administrator to obtain the necessary information for the account settings. Entering the Address of the E-Mail Sender The e-mail sender address configured in the telephone is displayed to the e-mail recipient.
Local Answering Machine E-Mail Settings Setting the IP Address of the Outgoing Mail Server Setting the IP Address of the Outgoing Mail Server Forwarded messages are sent using the outgoing mail server (SMTP server). You can set the IP address of the outgoing mail server as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to set the IP Address of the Outgoing Mail Server 1. Open the Settings > Auerswald > E-Mail > Outgoing mail server screen. 2.
Local Answering Machine E-Mail Settings Setting the Type of Authentication Using the Configuration Manager to Configure the Outgoing Mail Server Port 1. Open the Settings > Auerswald > E-Mail > Outgoing mail server screen. 2. Under Outgoing mail server, enter the port number of the outgoing mail server in the Port entry field. Possible entries: 1to 65535 (example: default SMTP port: 25) Further steps: – Save your settings before you leave the screen.
Local Answering Machine E-Mail Settings Entering the Username for the Outgoing Mail Server No authentication: Authentication is not performed. Username/Password: Authentication is performed with the username and password. MD5 challenge-response: Authentication is performed with an MD5 challenge-response. This means the password is not transferred in plain (unencrypted) text. Further steps: – Save your settings before you leave the screen. Using the Telephone to Set the Type of Authentication 1.
Local Answering Machine E-Mail Settings Entering a Password for the Outgoing Mail Server Up to 64 digits Numbers and characters Further steps: – Save your settings before you leave the screen. Using the Telephone to Enter the User Name for the Outgoing Mail Server 1. Tap on Apps > Settings > Auerswald > More > E-mail. 2. Under Authentication, tap on Username and then enter the username in the entry field. Possible entries: Up to 64 digits Numbers and characters 3. Tap on OK.
Local Answering Machine E-Mail Settings Switching Encryption On/Off Using the Telephone to Enter a Password for the Outgoing Mail Server 1. Tap on Apps > Settings > Auerswald > More > E-mail. 2. Under Authentication, tap on Password and then enter the password in the entry field. Possible entries: Up to 64 digits Numbers and characters 3. Tap on OK.
Local Answering Machine E-Mail Settings Switching Encryption On/Off 2. Tap on Encryption under Authentication and select one of the following options from the list field. Encryption disabled: Switches encryption off. Encryption (SSL) after STARTTLS: Switches encryption on after STARTTLS. Encryption (SSL) disabled: Switches encryption immediately on. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Local Answering Machine E-Mail Internationalisation Language Templates E-Mail Internationalisation The e-mail internationalisation option allows you to set the language of the e-mails sent by the answering machine and customise a user-defined language template for e-mails to suit your specific requirements. Note: In the configuration manager, you can specify that messages are forwarded by e-mail under Settings > Auerswald > Answering machine > E-mail forwarding.
Local Answering Machine E-Mail Internationalisation Configuring a Language Template • Using the configuration manager 1. Open the Settings > Auerswald > E-mail > Internationalisation screen. 2.
Local Answering Machine E-Mail Internationalisation Importing a Language Template General/Allgemein: General text elements Date and time/Datum und Uhrzeit: Boilerplates with variables for date and time Date: • Day: DD • Month: MM • Year: YYYY Time: • Hour (24-hour format): hh24 • Hour (12-hour format): hh12 • Minute: mm • Second: ss • am/pm (English language template only): ampm Mailbox: New message/Mailbox: New Message: Boilerplates for information about a new message Test e-mail/Test-E-Mail: Boilerplates
Local Answering Machine E-Mail Internationalisation Exporting a Language Template Notes: The language template you import overwrites the user-defined language template in the telephone. The file structure of the imported language template must match the file structure of the user-defined language template. For this reason, you should export the user-defined language template to your PC. Edit the text fields in the language template without changing the structure of the *.xml file.
Local Answering Machine E-Mail Internationalisation Configuring the Language 2. Under Language template management, click on the name of the user-defined language template. 3. Click Export. The user-defined language template is exported. Configuring the Language Select the language template to set the language in which e-mails are sent by the answering machine.
Local Answering Machine E-Mail Internationalisation Importing a Logo You can import your own logo as follows: • Using the configuration manager Notes: The logo must be provided in *.jpg file format and must be 160 x 60 pixels (width x height) in size. The maximum permitted file size for a logo is 50 kB. The memory for all logos is limited to 500 kB. If you do not import your own logo, the Auerswald logo supplied with the system will be used instead. Requirements: – A logo (*.
Local Answering Machine Remote Access Remote Access Variants Remote Access Remote access is used to access and operate the answering machine from another internal telephone or from an external telephone. Remote Access Variants The answering machine supports two different remote access variants: Remote access The answering machine always accepts a call after the configured call acceptance time.
Local Answering Machine Remote Access Configuring Remote Access Configuring Remote Access Remote access is configured as described below: • Switch remote access on. • Enter a remote access pin. • Configure remote access with quick access. This will simplify remote access for the user because they will no longer need to enter their remote access PIN. Their telephone number will be transmitted instead. To do so, enter one or two quick remote access numbers.
Local Answering Machine Remote Access Entering the PIN for Remote Access Using the Telephone to Switch Remote Access On/Off Requirements: – Answering machine (optional, see chapter Important Information > Product Details) To enable or disable the remote access function, press a function key that has been configured for the remote access function. Alternatively: 1. Tap on access. Apps > Settings > Auerswald > Answering machine > Remote 2. Select or clear the Remote access check box.
Local Answering Machine Remote Access Entering a Quick Remote Access Number 2. Enter the PIN in the Remote access PIN entry field. Possible entries: 6 digits Numbers and the # character Further steps: – Save your settings before you leave the screen. Using the Telephone to Set a PIN for Remote Access Requirements: – The telephone is not a system telephone in an Auerswald PBX – Remote access permitted 1. Tap on access. Apps > Settings > Auerswald > Answering machine > Remote 2.
Local Answering Machine Remote Access Entering a Quick Remote Access Number Using the Configuration Manager to Enter Quick Remote Access Numbers Requirements: – Remote access is enabled 1. Open the Settings > Auerswald > Answering machine > Answering machine screen. 2. In the Quick remote access number 1 entry field, enter quick remote access number 1.
Local Answering Machine Remote Access Performing Remote Access 3. Tap on OK. 4. Tap on Account quick remote access number 1 and select the required account in the list field. 5. Repeat steps 2 to 4 to enter quick access number 2.
Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access 0 Opens the Help menu. 1 Opens the main menu. 2 Replays new messages. 3 Replays all the messages. 4 Jumps back to the previous recording. 5 Repeats the recording currently being played back. 6 Jumps to the next recording. 7 Deletes the recording currently being played back. 8 Ends playback. * 10: Switches the answering machine off. * 11: Switches the answering machine on. * 70: Deletes all the recordings.
Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3.
Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Local Answering Machine Remote Access Configuring and Operating a Function Key for Remote Access 6. In the Operation list field, select one of the following options: toggle: Press the key to enable or disable remote access dependent on its status. switch on: Press the key to enable remote access. switch off: Press the key to disable remote access. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7. Tap on Assign. 8. Tap on Exit.
Local Answering Machine Answering Machine List Opening the Answering Machine List Answering Machine List The telephone's answering machine list can save up to 250 messages, voice memos, and call recordings, recorded by the answering machine, with the date and time of recording, and the telephone number of the caller/call partner. The recordings are numbered consecutively. The last/latest recording is assigned the number 1.
Local Answering Machine Answering Machine List Opening the Answering Machine List • Functions sorted by group: TAM open. Apps > Functions > Answering machine > Alternatively, proceed as described below. 1. Press the Message key. This displays the available lists (this function is skipped if the other lists are empty). 2. Select the answering machine list. The answering machine list is displayed.
Local Answering Machine Answering Machine List Listening to Recordings (Messages, Voice Memos and Call Recordings) Marks the recording as already listened to. Marks the recording as new. Deletes the displayed recording. To delete all the entries except the announcements from the answering machine list, press the Menu key, tap on Delete all messages and then tap on OK. Calls the telephone number of the caller who has left the message.
Local Answering Machine Answering Machine List Forwarding Recordings (Messages, Voice Memos and Call Recordings) by E-Mail Deletes the selected recording. Ends the recording playback and closes the menu. Note: The and buttons are only active while the recorded voice memo is being played back, not while the call information is being played back.
Local Answering Machine Answering Machine List Dialling from the Answering Machine List The recording is forwarded to the specified e-mail recipient. Dialling from the Answering Machine List From the answering machine list you can initiate a callback to the caller who left the selected message. You can dial from the answering machine list as follows: • Using the telephone Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the answering machine list.
Local Answering Machine Answering Machine List Deleting Recordings (Messages, Voice Memos and Call Recordings) Deleting Recordings (Messages, Voice Memos and Call Recordings) You can delete all the messages on the answering machine at once (together with the voice memos and call recordings), or delete them individually. You can delete answering machine recordings as follows: • Using the telephone Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1.
Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: red There is a dedicated connection to the answering machine. red (blinking) A message is currently being recorded on the answering machine. Simply pick up the receiver to take the call.
Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. Select the TAM open function in the list field next to the function key you would like to define. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5.
Local Answering Machine Answering Machine List Configuring and Operating a Function Key for the Answering Machine List 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4. Tap on: • Functions listed alphabetically: • Functions sorted by group: Open TAM. Answering machine > TAM open. The current settings for assigning the key are shown on the display. 5.
Local Answering Machine Announcements Changing the Language for the Default Announcement Announcements In addition to default announcements, the answering machine lets you manage 25 customised announcements. You can use the configuration manager to transfer existing announcements in .wav format to the SD card or use the telephone to speak new announcements onto it. The announcements can be assigned to different types of calls as well as to different callers.
Local Answering Machine Announcements Uploading Language Files 2. Tap on Default language and select the required language file in the list field. Uploading Language Files The answering machine's default announcements, and also the spoken user guidance for remote access, are stored in "language files" (the file called "english.fs" is used for Englishlanguage announcements). Up to four language files can be stored and used simultaneously.
Local Answering Machine Announcements Changing an Announcement Name • Using the configuration manager Requirements: – Answering machine (optional, see chapter Important Information > Product Details) – An announcement file (*.wav) saved on the hard disk 1. Open the Settings > Auerswald > Answering machine > Announcement screen. 2. Under Announcements, click on the free announcement you want in the list field. The system displays the Search and Save buttons. 3.
Local Answering Machine Announcements Changing an Announcement Name – Answering machine (optional, see chapter Important Information > Product Details) – At least one announcement 1. Open the Settings > Auerswald > Answering machine > Announcement screen. 2. Under Announcements, click on the required announcement in the announcements list. 3. Click Change. 4. Enter the name you want in the Name entry field. 5. Click Save. 6. Click OK.
Local Answering Machine Announcements Recording an Announcement Recording an Announcement You can record an announcement as follows: • Using the telephone Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Press the Message key. 2. Select the answering machine list. 3. In the list field on the left, above the answering machine list, select the Announcements option. 4. Select a free announcement. 5. Tap on , to start the recording.
Local Answering Machine Announcements Switching an Announcement On or Off Switching an Announcement On or Off You can switch an announcement on or off as follows: • Using the telephone Requirements: – Answering machine (optional, see chapter Important Information > Product Details) – At least one announcement 1. Press the Message key. 2. Select the answering machine list. 3. In the list field on the left, above the answering machine list, select the Announcements option. 4. Select an announcement. 5.
Local Answering Machine Announcements Deleting an Announcement 2. Under Announcements, click on the announcement you want to delete from the announcements list. The system displays the 3. Click on Delete button. Delete. 4. Click OK. The announcement is deleted from the SD card.
Local Answering Machine Voice Memos Recording Memos Voice Memos You can use the answering machine to save your own voice memos. It can store up to 250 voice memos along with the date and time at which they were recorded. The recordings are numbered consecutively. The last/latest recording is assigned the number 1. You can listen to, edit, and delete voice memos like any other messages.
Local Answering Machine Voice Memos Listening to Voice Memos Listening to Voice Memos You can listen to voice memos as follows: • Using the telephone Requirements: – Answering machine (optional, see chapter Important Information > Product Details) 1. Open the answering machine list. 2. In the list field on the left, above the answering machine list, select the Voice memos option. 3. Select a voice memo. 4. Tap on . 5. Select one of the following options: Interrupts the recording playback.
Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos LED signalling on the key: yellow (blinking) The connection to the answering machine is being created. green The answering machine is in recording mode. off Recording is not enabled on the answering machine.
Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a name for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key name is used for printing the label. 6. In the Permission level list field, select one of the following options: User: The function key can be changed by users, sub-administrators and administrators.
Local Answering Machine Voice Memos Configuring and Operating a Function Key for Recording Voice Memos The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. Tap on Assign. 7. Tap on Exit. 382 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
E-Mail and Instant Messaging E-Mail and Instant Messaging This section describes how to set up e-mail accounts. It also tells you how to read and write emails. It also tells you how to send and receive instant messages with the Instant Messaging app. Topics – E-Mail Account (page 384) – E-Mail (page 388) – Instant Messaging (page 391) COMfortel 1400IP/2600IP/3600IP - Firmware V2.
E-Mail and Instant Messaging E-Mail Account Creating an E-Mail Account E-Mail Account You must add (configure) an e-mail account before you can send and receive e-mails with your telephone. You can use more than one e-mail account on your telephone. Creating an E-Mail Account The dialogue in which you add (create) an account appears automatically the first time you open the e-mail app. Depending on your e-mail provider, you can create an account either automatically or manually.
E-Mail and Instant Messaging E-Mail Account Creating an E-Mail Account Note: If your e-mail provider's settings cannot be applied automatically, tap on Manual setup. You will be given the required information by your e-mail provider or the system administrator, e .g.
E-Mail and Instant Messaging E-Mail Account Configuring an E-Mail Account Configuring an E-Mail Account For each e-mail account you can make general settings, notification settings and server settings: • General settings: These include settings for names and signatures, the Inbox check frequency, etc. • Notification settings: These specify how you are informed about incoming messages, e.g. using sound.
E-Mail and Instant Messaging E-Mail Account Removing (Deleting) an E-Mail Account 8. Enable the Default account check box to define the account as the default account for outgoing e-mails. 9. Tap on Inbox check frequency and make a selection in the list field to specify how frequently e-mails are to be fetched from the server. 10. Select the E-mail notifications check box to enable notification in the status line when e-mails arrive. 11.
E-Mail and Instant Messaging E-Mail Reading and Replying to E-Mail E-Mail After you configure an e-mail account you can read, answer, write and send e-mails. Reading and Replying to E-Mail The Email app automatically fetches new e-mails from the accounts that have been set up. Depending on the account settings you will see a message in the status line or hear a ringtone to tell you that an e-mail has arrived.
E-Mail and Instant Messaging E-Mail Writing and Sending E-Mails The e-mail reply opens so you can edit it (see the section on E-Mail and Instant Messaging). 5. Tap on Send. Writing and Sending E-Mails You can write and send e-mails as follows: • Using the telephone Requirements: – A set up e-mail account 1. Tap on Apps > 2. Tap on . E-mail. Note: If you have opened an e-mail account, the new e-mail is sent from this account.
E-Mail and Instant Messaging E-Mail Writing and Sending E-Mails Notes: If you want to send the e-mail later, press the on Save. To discard the e-mail, press the 390 Menu key and then tap Menu key and then tap on Discard. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
E-Mail and Instant Messaging Instant Messaging Configuring the Instant Messaging App Instant Messaging The Instant Messaging app allows you to send and receive instant messages. Important: Instant messaging is only available on the PBXs COMpact 5000/ R and COMmander 6000/R/RX with enabled SIP convenience package. The PBXs must be running firmware version 6.4A to support this app.
E-Mail and Instant Messaging Instant Messaging Reading and Replying to an Instant Message Reading and Replying to an Instant Message The Instant Messaging app automatically fetches new instant messages. Depending on your settings, a notification tone or the LED of the message key will notify you of incoming instant messages. LED signalling on the message key: off No entry. red (blinking) You have new instant messages.
E-Mail and Instant Messaging Instant Messaging Writing and Sending an Instant Message • Using the telephone Requirements: – Configured Instant Messaging app 1. Tap on Apps > Instant Messaging. The last page displayed (conversation or message list) opens. 2. Only for an opened: Tap on 3. Tap on to display the message list . 4. Enter the message in the Message entry field. 5. Tap on Send. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Voice Mailboxes on the PBX Voice Mailboxes on the PBX This chapter describes how to configure and operate voice mailboxes. It also shows you how to record announcements, perform remote access, and forward messages, e.g. to a substitute. Note: To use a standard VoIP account's voice mailbox functions you must make the settings specified by the VoIP provider (see Settings > Accounts > Configuring the Voice Mailbox (SIP Account).
Voice Mailboxes on the PBX Voice Mailbox Voice Mailbox A voice mailbox can be operated like a local answering machine. Depending on its setting, it records incoming calls and left messages as audio files (*.wav). A fax box receives incoming telefaxes and stores them as *.pdf files. The maximum length of a telefax is 50 pages. Voice messages, announcements and telefaxes are not stored in the telephone but in the PBX The size of a voice mail/fax box and the permission to use it are set by the PBX.
Voice Mailboxes on the PBX Basic Settings Switching Automatic Playback On/Off Basic Settings The base functionality of the voice mail/fax box includes settings that you can modify to suit your own requirements base, as described below. Switching Automatic Playback On/Off If the automatic playback of messages and voice memos is switched on, the new recordings start playing automatically as soon as you open the message list.
Voice Mailboxes on the PBX Basic Settings Switching Call Information On/Off – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the voice mailbox's message list. 2. Press the 3. Tap on Menu key. Settings. 4. Select or clear the Automatic playback check box. Switches automatic playback on. Switches automatic playback off.
Voice Mailboxes on the PBX Basic Settings Switching the Separator Tone On/Off Further steps: – Save your settings before you leave the screen. Using the Telephone to Switch Call Information On/Off Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the message list of the voice mailbox. 2. Press the 3. Tap on Menu key. Settings. 4. Select or clear the Call information check box.
Voice Mailboxes on the PBX Basic Settings Switching the Separator Tone On/Off – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the Settings > Auerswald > Answering machine > TAM-App screen. 2. Under TAM-App Configuration, enable or clear the Separator tone check box. Switches on the separator tone between messages. Switches off the separator tone between messages. Further steps: – Save your settings before you leave the screen.
Voice Mailboxes on the PBX Automatic Operation Switching On Automatic Operation Automatic Operation In automatic operation mode, the voice mail/fax box is switched to the state of readiness (On, Off or Depending on configuration) specified in the PBX configuration.
Voice Mailboxes on the PBX Automatic Operation Configuring and Operating a Function Key for Automatic Operation Configuring and Operating a Function Key for Automatic Operation Press the key that was generally assigned for VMB automatic mode to switch on automatic operation for a voice mail/fax box that has not yet been selected. Press the key that was specifically assigned for VMB automatic mode to switch on automatic operation for a predefined voice mail/fax box.
Voice Mailboxes on the PBX Automatic Operation Configuring and Operating a Function Key for Automatic Operation 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB automatic mode function. Note: To change the settings for a function key that already has a function assigned to it, click on that key.
Voice Mailboxes on the PBX Automatic Operation Configuring and Operating a Function Key for Automatic Operation – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level.
Voice Mailboxes on the PBX Readiness Switching the Readiness On/Off Readiness Before the voice mail/fax box can accept calls and record messages, its readiness must be enabled. The box's readiness cannot be simply switched on permanently. You can use temporary readiness to switch the box using the PBX configurations, e.g. switch from day to night. Switching the Readiness On/Off Note: You can also switch readiness on and off remotely.
Voice Mailboxes on the PBX Readiness Configuring and Operating a Function Key for Readiness 5. Tap on Execute. Configuring and Operating a Function Key for Readiness Press the key generally assigned for VMB readiness to enable, disable or switch the readiness state for a voice mail/fax box that has not yet been selected. Press the key specifically assigned for VMB readiness to enable, disable or switch the readiness state of a previously defined voice mail/fax box.
Voice Mailboxes on the PBX Readiness Configuring and Operating a Function Key for Readiness Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB readiness function.
Voice Mailboxes on the PBX Readiness Configuring and Operating a Function Key for Readiness User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Voice Mailboxes on the PBX Readiness Configuring and Operating a Function Key for Readiness Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to enable or disable the box depending on its status. switch on: Press the key to enable the box. switch off: Press the key to disable the box. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7.
Voice Mailboxes on the PBX Substitute Function Switching the Substitute Function On/Off Substitute Function If the VMB substitute function is switched on, the caller can be connected with the substitute instead of leaving a message on the voice mailbox. To do this, the caller dials "1" during the announcement or recording phase. You have to include this information ("You can reach my substitute by dialling the digit 1...") in the announcement yourself by recording it in your own announcement.
Voice Mailboxes on the PBX Substitute Function Configuring and Operating a Function Key for the Substitute Function Configuring and Operating a Function Key for the Substitute Function Press the key generally assigned for VMB substitute to enable, disable or switch the substitute function for a voice mailbox that has not yet been selected. Press the key specifically assigned for VMB substitute to enable, disable or switch the substitute function for a previously defined voice mailbox.
Voice Mailboxes on the PBX Substitute Function Configuring and Operating a Function Key for the Substitute Function Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB substitute function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5.
Voice Mailboxes on the PBX Substitute Function Configuring and Operating a Function Key for the Substitute Function – Save your settings before you leave the screen.
Voice Mailboxes on the PBX Substitute Function Configuring and Operating a Function Key for the Substitute Function toggle: Press the key to enable or disable the substitute function depending on its status. switch on: Press the key to enable the substitute function. switch off: Press the key to disable the substitute function. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7. In the Account list field, select the system telephony account. 8.
Voice Mailboxes on the PBX Message Forwarding Switching Message Forwarding On/Off Message Forwarding The message forwarding function means you can be notified by the voice mailbox set up for the telephone number configured on the PBX when new messages arrive.
Voice Mailboxes on the PBX Message Forwarding Configuring and Operating a Function Key for Message Forwarding Configuring and Operating a Function Key for Message Forwarding Press the key generally assigned for VMB message fwd. to enable, disable or switch message forwarding for a voice mailbox that has not yet been selected. Press the key generally assigned for VMB message fwd. to enable, disable or switch message forwarding.
Voice Mailboxes on the PBX Message Forwarding Configuring and Operating a Function Key for Message Forwarding 4. In the list field next to the function key you want to assign, select the VMB message fwd. function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a name for the key.
Voice Mailboxes on the PBX Message Forwarding Configuring and Operating a Function Key for Message Forwarding Using the Telephone to Configure a Function Key for Message Forwarding Requirements: –The voice mailbox has been configured and assigned in the Auerswald PBX –The destination for message forwarding has been configured for the voice mailbox in the PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define.
Voice Mailboxes on the PBX Message Forwarding Configuring and Operating a Function Key for Message Forwarding 8. In the VMB telephone number entry field, enter the telephone number of the voice mailbox which is to be switched with the function key. 9. Tap on Assign. 10. Tap on Exit. Requirements for using the function: –The telephone is a system telephone in an Auerswald PBX 418 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Voice Mailboxes on the PBX Notification by E-Mail Switching Notification by E-Mail On/Off Notification by E-Mail Notification by e-mail means that the voice mail/fax box sends an e-mail to the e-mail address configured in the PBX to tell you that new messages have arrived.
Voice Mailboxes on the PBX Notification by E-Mail Configuring and Operating a Function Key for Notification by E-Mail Configuring and Operating a Function Key for Notification by E-Mail Press the key generally assigned for VMB e-mail to enable, disable or switch notification by email for a voice mail/fax box that has not yet been selected. Press the key specifically assigned for VMB e-mail to enable, disable or switch notification by e-mail.
Voice Mailboxes on the PBX Notification by E-Mail Configuring and Operating a Function Key for Notification by E-Mail Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB e-mail function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5.
Voice Mailboxes on the PBX Notification by E-Mail Configuring and Operating a Function Key for Notification by E-Mail Requirements for using the function: –The telephone is a system telephone in an Auerswald PBX Using the Telephone to Configure a Function Key for E-mail Notification Requirements: – The voice mail/fax box has been configured and assigned in the Auerswald PBX – The outgoing mail server has been configured for the voice mail/fax box in the PBX – E-mail transfer has been configured for the vo
Voice Mailboxes on the PBX Notification by E-Mail Configuring and Operating a Function Key for Notification by E-Mail switch off: Press the key to disable notification by e-mail. decide each time a key is pressed: Press the key to open the dialogue in which you select the options. 7. In the Account list field, select the system telephony account. 8. In the VMB number entry field, enter the box's telephone number. 9. Tap on Assign. 10. Tap on Exit.
Voice Mailboxes on the PBX Remote Access Performing Remote Access Remote Access Remote access is used to access and operate the voice mailbox from an internal telephone or from an external telephone. Performing Remote Access You can perform remote access as follows: • Using a character string on an external telephone • Using a character string on an internal telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1.
Voice Mailboxes on the PBX Remote Access Switching Remote Access On/Off 8 Ends playback. * 10: Disables the voice mailbox. * 11: Enables the voice mailbox. * 20: Enables you to record and change to different announcements. Note: The default announcement and your announcements are played, if present. The following functions are available whilst your own announcements are being played back: #: Selects the announcement currently being played as an active announcement.
Voice Mailboxes on the PBX Remote Access Configuring and Operating a Function Key for Remote Access – The voice mailbox has been configured and assigned in the PBX To enable or disable the remote access function, press a function key that has been configured for the remote access function. Alternatively: 1. Tap: • Functions listed alphabetically: access • Functions sorted by group: VMB remote access. Apps > Apps > Functions > Functions > VMB remote Voice mailbox > 2.
Voice Mailboxes on the PBX Remote Access Configuring and Operating a Function Key for Remote Access • Using the telephone Using the Configuration Manager to Configure a Function Key for Remote Access Requirements: – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Open the Apps > Function keys screen. 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define.
Voice Mailboxes on the PBX Remote Access Configuring and Operating a Function Key for Remote Access switch off: Press the key to disable remote access. decide each time a key is pressed: Press the key to open the dialogue in which you select the option. 7. In the Account list field, select the system telephony account. 8. In the VMB telephone number entry field, enter the telephone number of the voice mailbox which is to be switched with the function key. 9.
Voice Mailboxes on the PBX Remote Access Configuring and Operating a Function Key for Remote Access • Functions listed alphabetically: • Functions sorted by group: VMB remote access. Voice mailbox > VMB remote access. The current settings for assigning the key are shown on the display. 5. In the Description entry field, enter a description for the key. Possible entries: Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6.
Voice Mailboxes on the PBX Message List Opening the Message List of a Voice Mailbox Message List Message list of the voice mailbox The message list of the voice mailbox is where the messages recorded by the voice mailbox and/or voice memos, with the time and date of their recording, and also the telephone number of the caller/communication partner are saved. The recordings are numbered consecutively. The last/latest recording is assigned the number 1.
Voice Mailboxes on the PBX Message List Opening the Message List of a Voice Mailbox You can open the message list as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail box has been configured and assigned in the PBX To open the message list, press the function key that has been configured to open the message list or tap: • Functions listed alphabetically: • Functions sorted by group: open.
Voice Mailboxes on the PBX Message List Opening the Message List of a Fax Box Announcements: Displays the saved and free announcements for the voice mailbox. Record voice memo: Starts the recording of a voice memo. 4. Select a message. 5. Select one of the following options: Starts the recording playback. Distributes the recording to another voice mailbox. Moves the recording to the archive. Fetches the recording from the archive. Marks the recording as already listened to. Marks the recording as new.
Voice Mailboxes on the PBX Message List Opening the Message List of a Fax Box • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The fax box has been configured and assigned in the PBX To open the message list, press the function key that has been configured to open the message list or tap: • Functions listed alphabetically: • Functions sorted by group: open . Apps > Apps > Functions > Functions > VMB open .
Voice Mailboxes on the PBX Message List Listening to Messages Listening to Messages You can listen to messages in the voice mailbox as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1. Open the message list of the voice mailbox. 2. In the list field on the left, above the message list, select one of the following options: All entries: Displays all the entries saved in the message list.
Voice Mailboxes on the PBX Message List Distributing Messages Distributing Messages The messages in a voice mail/fax box can be distributed to other voice mail/fax boxes. You can distribute messages as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the PBX 1. Open the message list of the voice mail/fax box. 2.
Voice Mailboxes on the PBX Message List Dialling from the Message List Dialling from the Message List You can return the call of a caller who left a specific message directly from the message list. You can dial from the voice mailbox message list as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1. Open the voice mailbox's message list. 2.
Voice Mailboxes on the PBX Message List Configuring and Operating a Function Key for Opening a Message List 1. Open the message list of the voice mail/fax box. 2. Only for voice mailboxes: In the list field on the left, above the message list, select one of the following options: All entries: Displays all the entries saved in the message list. Messages only: Displays only the messages saved in the message list. Voice memos only: Displays only the voice memos saved in the message list.
Voice Mailboxes on the PBX Message List Configuring and Operating a Function Key for Opening a Message List LED signalling on the key: red A connection to the specified voice mail/fax box is present. red (blinking) Only for voice mailboxes: A message is currently being recorded in the specified voice mailbox. Simply pick up the receiver to take the call. yellow The fill level of the specified voice mail/fax box has exceeded the warning threshold.
Voice Mailboxes on the PBX Message List Configuring and Operating a Function Key for Opening a Message List 4. In the list field next to the function key you want to define, select the VMB open function. Note: To change the settings for a function key that already has a function assigned to it, click on that key. The current settings for the key assignment are shown in the display. 5. In the Description entry field, enter a name for the key.
Voice Mailboxes on the PBX Message List Configuring and Operating a Function Key for Opening a Message List Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. The list of available functions is displayed. 4.
Voice Mailboxes on the PBX Announcements Recording an Announcement Announcements You can record announcements via the telephone for each assigned voice mailbox. You can play, enable/disable and delete your own announcements. In addition to the default announcement from the language files, you can store a maximum of 10 of your own announcements for each voice mailbox.
Voice Mailboxes on the PBX Announcements Switching Your Own Announcement On/Off Notes: You have the option of re-recording the recorded announcement ( listening to it again ( ). To set the new announcement as the default announcement, tap on If you press , the announcement is no longer used as the default announcement. ) or . Recordings whose recording time is shorter than 3 seconds are not saved.
Voice Mailboxes on the PBX Announcements Deleting an Existing Announcement Deleting an Existing Announcement You can delete an existing announcement as follows: • Using the configuration manager on the PBX (see Instructions for the PBX) • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1. Press the Message key. 2. Select the message list for the required voice mailbox. 3.
Voice Mailboxes on the PBX Voice Memos Recording Memos Voice Memos You can use the voice mailbox to save your own voice memos. It can store up to 250 voice memos along with the date and time at which they were recorded. The recordings are numbered consecutively. The last/latest recording is assigned the number 1. You can listen to, edit, and delete voice memos like any other messages.
Voice Mailboxes on the PBX Voice Memos Listening to Voice Memos Listening to Voice Memos You can listen to voice memos in the voice mailbox as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the Voice memos option. 3. Select a voice memo. 4. Tap on . 5.
Voice Mailboxes on the PBX Voice Memos Deleting Voice Memos – The telephone is a system telephone in an Auerswald PBX – The voice mailbox has been configured and assigned in the PBX 1. Open the voice mailbox's message list. 2. In the list field on the left, above the message list, select the Voice memos option. 3. Select a voice memo. 4. Tap on and enter a telephone number. 5. Select one of the following options: Move: Moves the voice memo to the selected voice mailbox.
Voice Mailboxes on the PBX Voice Memos Configuring and Operating a Function Key for Recording Voice Memos Configuring and Operating a Function Key for Recording Voice Memos Press the key generally assigned for VMB voice memo to open a dialogue where you can select the voice mailbox in which you want to record a voice memo. Press the key specifically assigned for VMB voice memo to start recording a voice memo in the voice mailbox for which this function key has been configured.
Voice Mailboxes on the PBX Voice Memos Configuring and Operating a Function Key for Recording Voice Memos 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key you want to assign, select the VMB voice memo function. Note: To change the settings for a function key that already has a function assigned to it, click on that key.
Voice Mailboxes on the PBX Voice Memos Configuring and Operating a Function Key for Recording Voice Memos – The voice mailbox has been configured and assigned in the Auerswald PBX 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level.
Voice Mailboxes on the PBX Archive Moving a Message into an Archive Archive Messages which you wish to remove from the message list of a voice mail or fax box without deleting them can be moved to the archive. Moving a Message into an Archive You can move a message into an archive as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1.
Voice Mailboxes on the PBX Archive Deleting Messages from the Archive Deleting Messages from the Archive You can delete messages as follows: • Using the telephone Requirements: – The telephone is a system telephone in an Auerswald PBX – The voice mail/fax box has been configured and assigned in the Auerswald PBX 1. Open the message list of the voice mail/fax box. 2. In the list field on the left, above the message list, select the Archive option. 3. Tap on the required message. 4.
Settings Settings This section describes how to configure and manage your telephone.
Settings Providers and PBXs Providers and PBXs In a local network (LAN), the telephone can operate as an Auerswald VoIP system telephone and/or as a standard VoIP telephone. Provider A VoIP provider is an Internet service provider that offers Internet telephony (VoIP, meaning "Voice over Internet Protocol"). There are many providers that issue each customer their own telephone number, which can be called from a land line, as well as over the Internet.
Settings Providers and PBXs New Provider/PBX Important: To support the system telephone, the PBX needs at least the following firmware versions: • COMpact 5010 VoIP, COMpact 5020 VoIP, COMmander Basic.2/19", COMmander Business/19": 4.2F • COMpact 4000, COMpact 5000/R: 6.4D • COMmander 6000/R/RX: 6.0C New Provider/PBX Some providers/PBXs are already pre-configured in the factory settings. In total you can configure up to 10 providers/PBXs.
Settings Providers and PBXs Deleting a Provider/PBX Using the Telephone to Create a Provider/PBX 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on New provider/PBX. 3. Select the required profile from the Profile list field. A dialogue showing the available settings for the provider/PBX is displayed. Further steps: – Make further settings. Note: You will receive the settings data directly from your provider. Deleting a Provider/PBX You can delete providers/PBXs that are no longer required.
Settings Providers and PBXs Registering New Accounts 2. Tap and keep pressing the name of the provider/PBX. 3. Tap on Delete. Registering New Accounts If required you can reregister the account with the provider/on the PBX. You can register a new account as follows: • Separately for the provider or PBX • Using the telephone Requirements: – A registrar set up for the provider/PBX 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap and keep pressing the name of the provider/PBX. 3.
Settings Providers and PBXs Configuring the VoIP Provider or PBX Type 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Enter the name of the provider/PBX in the Name entry field under Providers & exchange systems settings. Possible entries: Up to 64 digits Numbers and characters Further steps: – Save your settings before you leave the screen. Using the Telephone to Enter a Name for the Provider/PBX 1.
Settings Providers and PBXs Configuring a Domain 3. Tap on Type. 4. Select one of the following options from the Type list field: PBX: Selects PBX as the type. VoIP provider: Selects VoIP provider as the type. Configuring a Domain The domain (also known as a "SIP domain" or "SIP realm") is required for the VoIP address. The VoIP address of a subscriber consists of the VoIP telephone number and the domain, separated by the @ character: @domain.
Settings Providers and PBXs Configuring the Registrar Using the Telephone to Configure a Domain Requirements: – Set DNS server 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on Domain and then enter the domain in the entry field. Possible entries: IP address with a range of 0 to 255 (example: 114.188.1.125) URL (example: sipprovider.uk) 4. Tap on OK.
Settings Providers and PBXs Configuring the Registrar Using the Configuration Manager to Configure the Registrar Requirements: – Set DNS server 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Under Registrar settings, select or clear the Registrar check box. Switches the registrar On. Switches the registrar Off. (No further action is required.) 4.
Settings Providers and PBXs Configuring the Outbound Proxy 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on Registrar. 4. Select or clear the Registrar check box. Switches the registrar On. Switches the registrar Off. (No further action is required.) 5. Tap on Registrar address and then enter the registrar. Possible entries: IP address with a range of 0 to 255 (example: 103.103.103.103) URL (example: registrar.uk) 6. Tap on OK. 7.
Settings Providers and PBXs Configuring the Outbound Proxy Using the Configuration Manager to Configure the Outbound Proxy Requirements: – Set DNS server 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click on Configure. The provider/PBX configuration screen opens. 3. Under Outbound proxy, select one of the following options: Outbound proxy is disabled: Disables the outbound proxy. (No further action is required.
Settings Providers and PBXs Configuring the SIP Port 3. Under SIP settings, tap on Outbound proxy. 4. In the Outbound proxy list field, select one of the following options: Outbound proxy is disabled: Disables the outbound proxy. (No further action is required.) Outbound proxy assigned automatically: Automatically determines an outbound proxy. (No further action is required.) Outbound proxy assigned manually: Enables you to enter an outbound proxy. 5.
Settings Providers and PBXs Configuring the SIP Session Timer 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the SIP tab. 4. Under SIP settings, enter the SIP port in the SIP port entry field. Possible entries: 1 to 65535 Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure the SIP Port 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3.
Settings Providers and PBXs Configuring the SIP Session Timer 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the SIP tab. 4. Under SIP settings, select or clear the SIP session timer check box. Enables the SIP session timer. Disables the SIP session timer. (No further action is required.) 5. Under SIP settings, enter a value in the SIP session timer interval (min) entry field.
Settings Providers and PBXs Configuring the SIP Transport Protocol Note: When the SIP session timer is switched on, this can result in increased breaks in conversations after the set interval, if a provider has not implemented the renewal of the session cleanly. In this case, you should disable the SIP session timer. 6. Tap on OK. Configuring the SIP Transport Protocol The SIP transport protocol shows which protocol is used for the SIP transfer.
Settings Providers and PBXs Configuring SIPS and Switching It On/Off – Save your settings before you leave the screen. Using the Telephone to Configure the SIP Transport Protocol Requirements: – switched-off SIPS 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under SIP settings, tap on SIP. 4. Tap on SIP transport protocol. 5. Select one of these options from the SIP transport protocol list field: UDP: Selects UDP as the SIP transport protocol.
Settings Providers and PBXs Configuring SIPS and Switching It On/Off 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the SIP tab. 4. Select or clear the Session Initiation Protocol Security (SIPS) check box under Security. Switches SIPS on. Switches SIPS off. (No further action is required.) 5.
Settings Providers and PBXs Configuring NAT Traversal Switches SIPS on. Switches SIPS off. (No further action is required.) 5. Configure the settings you want: • PBX account: Under Security, tap on Fingerprint for SIPS certificate. Enter the fingerprint in the entry field, and then tap on OK. Note: If you have saved a root certificate for encrypting calls in your PBX, this is uploaded automatically to the telephone.
Settings Providers and PBXs Configuring NAT Traversal – Set DNS server – STUN server set up for the provider/PBX, if the Enabled with STUN option has been selected – If the checked option has been selected: the registrar enabled for the provider/PBX 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the NAT tab. 4.
Settings Providers and PBXs Configuring NAT Traversal – STUN server set up for the provider/PBX, if the Enabled with STUN option has been selected – If the checked option has been selected: the registrar enabled for the provider/PBX 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under NAT, tap on NAT. 4. Tap on SIP NAT traversal. 5.
Settings Providers and PBXs Configuring the STUN Server Configuring the STUN Server A STUN server provides information on request to subscribers on a private network. This information includes the IP address and port outside their private network that is viewed as the source of their data. This information is entered in the requests, instead of the actual private IP address/port. Note: If you encounter problems with unilateral call connections, enabling the RTP might help.
Settings Providers and PBXs Configuring the STUN Server Further steps: – Save your settings before you leave the screen. – Enable the STUN server under SIP NAT traversal/RTP NAT traversal on the provider/PBX configuration screen. Using the Telephone to Configure the STUN Server Requirements: – Set DNS server 1. Tap on Apps > Settings > Providers & PBXs. 2. Tap on the name of the provider/PBX. 3. Under NAT, tap on NAT. 4. Tap on STUN server. 5.
Settings Providers and PBXs Configuring NAT Keep Alive Configuring NAT Keep Alive The interval for NAT Keep Alive shows how often (in seconds) NAT Keep Alive packets are sent to maintain the NAT mapping in the firewall. You can configure NAT Keep Alive as follows: • Separately for the provider or PBX • Using the telephone • Using the configuration manager Using the Configuration Manager to Configure NAT Keep Alive 1. Open the Settings > Providers & PBXs screen. 2.
Settings Providers and PBXs Configuring Codecs 3. Under NAT, tap on NAT. 4. Select or clear the NAT keep alive check box. Enables NAT Keep Alive. Disables NAT Keep Alive. (No further action is required.) 5. Tap on NAT keep alive interval (s) and then enter a value in the entry field. Possible entries: 1 to 255: NAT Keep Alive packets are sent every 1 to 255 seconds. Note: Some providers lock accounts if the NAT keep alive interval is too short.
Settings Providers and PBXs Switching Music On Hold On/Off Using the Configuration Manager to Configure Codecs 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the RTP tab. 4. Under Codecs, select one of the following options: Best available quality: Codec G.722 has priority level 1, Codec G.711 has priority level 2 and Codec iLBC has priority level 3.
Settings Providers and PBXs Switching Music On Hold On/Off You can enable or disable the music on hold option as follows: • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Music on Hold On/Off Requirements: – Auerswald profile not selected 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the RTP tab. 4.
Settings Providers and PBXs Configuring DTMF Signalling Configuring DTMF Signalling You can configure how DTMF signals are sent to the provider. Do so as follows: • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure DTMF Signalling 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the RTP tab. 4.
Settings Providers and PBXs Configuring the Jitter Buffer 4. Tap on DTMF signalling. 5. In the DTMF signalling list field, select one of the following options: Outband, with local response in acc. with RFC2833: The telephone uses different channels to transfer DTMF signals and voice data. The DTMF signals are filtered out of the voice data. You hear a confirmation tone to confirm that the DTMF signals have been sent successfully.
Settings Providers and PBXs Configuring SRTP 40 to 160: Size of the jitter buffer in milliseconds (duration of the audio signal). Lower values: A lower number of RTP packets can be cached in order to buffer disruptions or to compensate for them. Greater values: A greater number of RTP packets can be cached in order to buffer disruptions or to compensate for them. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure the Jitter Buffer 1.
Settings Providers and PBXs Configuring SRTP • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure SRTP 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the RTP tab. 4. Under Security, select one of the following options from the SRTP list field displayed: Disabled: Forces de-activation of call data encryption by SRTP.
Settings Providers and PBXs Switching the Use of Exchange Line Numbers On/Off Disabled: Forces de-activation of call data encryption by SRTP. The connection is not established if the call partner (VoIP provider, other PBX in the sub-system operation, external VoIP subscriber) requires call data to be encrypted by SRTP. Preferred: Switches on negotiation for the encryption of call data by SRTP. When a call is made, the call partner will be asked if encryption is possible.
Settings Providers and PBXs Entering Exchange Line Access Numbers 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the Numbers tab. 4. Under Special numbers, select or clear the Use of public exchange subscriber numbers check box. Switches the use of exchange call numbers on. Switches the use of exchange call numbers off. Further steps: – Save your settings before you leave the screen.
Settings Providers and PBXs Entering Exchange Line Access Numbers Note: After you dial the exchange line access number, the external dial tone indicates that an external line is free. The external telephone number can then be dialled. You can also request an exchange line from the telephony app. Tap on to display the list of external contacts and dial an external account (public exchange). Tap on to display the list of internal contacts. Only internal telephone numbers can be dialled.
Settings Providers and PBXs Entering Keypad Sequences 2. Tap on the name of the provider/PBX. 3. Under Number settings, tap on Special numbers. 4. Tap on Exchange line access number and then enter the exchange line access number in the entry field. Possible entries: Numbers Note: In the factory settings, the PBX's exchange line access number is "0", but it can be changed in some PBXs (refer to the instructions for the PBX). 5. Tap on OK.
Settings Providers and PBXs Entering Keypad Sequences • Separately for the provider or PBX • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter Keypad Sequences 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the Numbers tab. 4. Under Special numbers, enter the keypad sequences in the Keypad sequence ... entry fields.
Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages Configuring the Evaluation of Incoming SIP Messages The telephone numbers of incoming VoIP calls listed in the caller list usually need to be converted before they can be used for callbacks. The following options are available here: • Evaluation method: The following options are available: Standard: Selects an evaluation method for telephone numbers which will work for most providers.
Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages The provider/PBX configuration screen opens. 4. Click on the Numbers tab. 5. Select or clear the Internationalise unknown numbers check box under Evaluation of incoming SIP messages. Enables the conversion of the transmitted telephone numbers into a canonical format. Disables the conversion of the transmitted telephone numbers. 6.
Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages The designations used for the settings match the designations used in Wireshark. Network Provided Number: Network-verified incoming telephone number: The sequence entered in the invite is searched for the telephone number which can be analysed.
Settings Providers and PBXs Configuring the Evaluation of Incoming SIP Messages 10. In the Method of evaluation list field, select the Standard (use From headers as screened number option. 11. Check the settings using incoming exchange line calls e.g. with the mobile phone and display in the caller list (Message key > Caller list). 12. If the number presentation does not function satisfactorily, repeat steps 2 to 6. 13. In the Method of evaluation list field, select the As described in RFC3325 option. 14.
Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) Configuring the Presentation of Subscriber Numbers (Outgoing) You need to input the following information to ensure that the telephone transfers the data (e.g. the called telephone number, its own telephone number) to the provider in the correct format: • Format of called party number: Format, in which the provider requires the telephone number of the called party number to transfer the call.
Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3. Click on the Numbers tab. 4. Under Call transfer (outbound), select one of the following options from the Format of called party number list field: With country code and area code (0044 5306): The called telephone number is sent to the provider along with its entire country code (e.g. 0044).
Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) Anonymous: If calling line identity restriction is enabled, the display text "anonymous" is sent to the called telephone number by the provider. User Anonymous: If calling line identity restriction is enabled, the display text "user anonymous" is sent to the called telephone number by the provider. 7.
Settings Providers and PBXs Configuring the Presentation of Subscriber Numbers (Outgoing) 3. Under Number settings, tap on Call transfer (outbound). 4. Tap on Format of called party number. 5. In the Format of called party number list field, select one of the following options: With country code and area code (0044 5306): The called telephone number is sent to the provider along with its entire country code (e.g. 0044).
Settings Providers and PBXs Configuring the Network Interface Type Anonymous: If calling line identity restriction is enabled, the display text "anonymous" is sent to the called telephone number by the provider. User Anonymous: If calling line identity restriction is enabled, the display text "user anonymous" is sent to the called telephone number by the provider. 10. Tap on Manner of number presentation. 11.
Settings Providers and PBXs Configuring the Network Interface Type • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Network Interface Type 1. Open the Settings > Providers & PBXs screen. 2. In the line that contains the provider/PBX, click Configure. The provider/PBX configuration screen opens. 3.
Settings Accounts Creating an Account Accounts You can create up to 100 accounts with VoIP providers or on PBXs on your telephone. However, before you can get the access data you need to make VoIP calls, you first need to set up accounts with one or more VoIP providers. To do this, use your name and address data to register on the provider's website.
Settings Accounts Creating an Account Using the Configuration Manager to Create an Account Requirements: – At least one configured provider/PBX – You need to know the internal telephone number for the telephone entered in the PBX configuration, or the user name assigned by the VoIP provider – You need to know the password entered in the PBX configuration, or assigned by the VoIP provider – You need to know the Authentication ID assigned by the VoIP provider, if required 1.
Settings Accounts Deleting an Account – Enable use of the account if necessary. – If necessary, enable the use of the telephone as a system telephone on an Auerswald PBX. – If necessary, enable the use of the account as a default account. Deleting an Account You can delete accounts that are no longer required. Important: You can only restore deleted accounts if you have backed up their data to the SD card in the telephone.
Settings Accounts Registering an Account Registering an Account To enable you to use an account you must register with the provider/on the PBX. You can register an account as follows: • Using the telephone Note: If you use the configuration manager to create an account, this account is registered automatically, as soon as you have made a complete and correct set of settings, and left the configuration screen by selecting Save and then Back.
Settings Accounts Enabling/Disabling Use of an Account Enabling/Disabling Use of an Account If the use of the account is enabled, the PBX can use this account for external calls. You can enable or disable the use of an account as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Enable/Disable Use of the Account 1. Open the Settings > Accounts screen. 2. In the line that contains the required account, click Configure. 3.
Settings Accounts Entering an Account Name Entering an Account Name The account's name is used to identify it. You can enter an account name as follows: • Separately for each account • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter an Account Name 1. Open the Settings > Accounts screen. 2. In the line that contains the required account, click Configure. 3. Under Account settings, enter a name in the Account name entry field.
Settings Accounts Selecting a Provider/PBX Selecting a Provider/PBX You can set up accounts with different providers/PBXs and then select them. You can use the telephone or configuration manager to create profiles for providers/PBXs as described below: • Under Settings > Providers & PBXs > New Provider/PBX (see section Settings > Providers & PBXs). • Under Settings > Accounts > Account overview > Account name > Providers & PBXs > New Provider/PBX.
Settings Accounts Enabling/Disabling Use as a System Telephone Using the Telephone to Select a Provider/PBX Requirements: – At least one provider/PBX profile has already been set up 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3. Tap on Providers & PBXs. 4. Follow these steps: • Select existing provider/existing PBX: Tap on the required provider/PBX.
Settings Accounts Enabling/Disabling Use as a System Telephone To operate this as an Auerswald system telephone, you require one of the following Auerswald PBXs: • COMpact 5010 VoIP • COMpact 5020 VoIP • COMpact 5000/R • COMmander 6000/R/RX Important: To support the system telephone, the PBX needs at least the following firmware versions: • COMpact 5010 VoIP, COMpact 5020 VoIP: 4.2E • COMpact 5000/R: 6.2A • COMmander 6000/R/RX: 6.
Settings Accounts Enabling/Disabling Use as a System Telephone If the telephone is not a system telephone on any account, only the additional PBX accounts, which allow direct exchange line access, are available. It is no longer possible to access a specific exchange line. Note: The changed account status is displayed after you have saved the changes and left the screen. Further steps: – Make further settings on the configuration screen. – Save your settings before you leave the screen.
Settings Accounts Enabling Use as the Default Account Enabling Use as the Default Account When you set up the telephone you must specify which account is to be used as the default account. Only one account can be used as a default account. Its use as the default account is disabled as soon as another account becomes the default account. Note: To use a different account from the default account for a single call, pick up the receiver or press the hook key.
Settings Accounts Entering a User Name for the Account This account will then be used as the default account. To use this account, it has to be selected manually. The Default account (standard) setting is shown in grey to show that the account is now to be used by default. Its use as the default account can only be disabled by enabling a different account as the default account. Further steps: – Make further settings.
Settings Accounts Entering a Password for the Account – Make further settings on the configuration screen. – Save your settings before you leave the screen. Using the Telephone to Enter a Username for the Account Requirements: – You need to know the internal telephone number for the telephone entered in the PBX configuration, or the user name assigned by the VoIP provider 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3.
Settings Accounts Entering a Password for the Account Using the Configuration Manager to Enter a Password for the Account Requirements: – You need to know the password entered in the PBX configuration, or assigned by the VoIP provider 1. Open the Settings > Accounts screen. 2. In the line that contains the required account, click Configure. 3. Under Account settings, enter the password in the Password entry field.
Settings Accounts Entering an Authentication ID Entering an Authentication ID The authentication ID (authentication identification) is assigned by some VoIP providers when you set up an account. You need this ID to enable you to access the account. However, if your VoIP provider did not issue you with an authentication ID, or if your telephone is connected directly to an Auerswald PBX, simply leave this field empty.
Settings Accounts Entering the Country and Local Area Code 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3. Tap on Authentication ID and then enter the Authentication ID in the relevant entry field. Possible entries: Up to 64 digits Numbers and characters Note: You can only input the authentication ID if you have been assigned one by your VoIP provider. 4. Tap on OK. Further steps: – Make further settings.
Settings Accounts Entering the Country and Local Area Code 1. Open the Settings > Accounts screen. 2. In the line that contains the required account, click Configure. 3. Under Country and area code, enter the local area code of your PBX site or the VoIP telephone number (with 0) assigned to it by the VoIP provider in the Area code entry field. Possible entries: Up to 12 digits Numbers 4. Open the Country list field and select a country from the list.
Settings Accounts Configuring the Connection Type Note: You can also enter the country code directly in the Country code field (with 00, and a maximum of six digits). However, this entry is overwritten as soon as you select a different country. Further steps: – Make further settings. Configuring the Connection Type An account can be operated with the following connection types: • Standard connection: corresponds to a Point-to-Multipoint Connection with several internal telephone numbers (MSNs).
Settings Accounts Entering a DDI Main Number – Save your settings before you leave the screen. Using the Telephone to Configure the Connection Type 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3. Tap on Type of connection. 4. Select the required connection type. Note: If you have selected the SIP trunking connection type, you must then enter a DDI main number. The DDI main number setting is now shown as enabled (no longer greyed out).
Settings Accounts Entering Telephone Numbers 2. In the line that contains the required account, click Configure. 3. Under Account settings, enter the DDI main telephone number assigned by your VoIP provider. in the DDI main number entry field. e.g. 92 00, without a prefix. Possible entries: Up to 40 digits Numbers Further steps: – Make further settings on the configuration screen. – Save your settings before you leave the screen.
Settings Accounts Entering Telephone Numbers • Using the telephone Using the Configuration Manager to Enter Telephone Numbers 1. Open the Settings > Accounts screen. 2. In the line that contains the required account, click Configure. 3. Click on the Numbers tab. 4. Click on Configure. 5. In the Name entry field, enter a name for the telephone number. Possible entries: Up to 64 digits Numbers and characters 6. In the Number entry field, enter the telephone number without prefixes.
Settings Accounts Entering Telephone Numbers Using the Telephone to Enter Telephone Numbers 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3. Tap on Subscriber numbers. 4. Tap on New number. 5. Tap on Number and then enter the telephone number without prefixes in the entry field. (internal telephone number (MSN) for the default connection, DDI or MSN for SIP trunking). Possible entries: Up to 40 digits Numbers 6. Tap on OK. 7.
Settings Accounts Creating a BLF Resource List Subscription Further steps: – Make further settings. Creating a BLF Resource List Subscription You can create a BLF resource list subscription for every VoIP account that has DDI extensions. You can monitor the engaged status of other extensions with DDI extension numbers that are grouped together into a specific Resource List, and use LEDs to represent the corresponding speed dialling keys.
Settings Accounts Creating a BLF Resource List Subscription Note: You will receive the subscription URI from your VoIP provider. Its structure is similar to an e-mail address. The user part is the character string before the @ character. Further steps: – Make further settings on the configuration screen. – Save your settings before you leave the screen. Using the Telephone to Set the BLF Resource List Subscription Requirements: – You need to know the VoIP provider's subscription URI 1.
Settings Accounts Configuring the Voice Mailbox (SIP Account) Configuring the Voice Mailbox (SIP Account) To use the voice mailbox functions of a standard VoIP account you must make the settings specified by the VoIP provider. With these settings you can, for example, use the Message Waiting Indication (MWI) to monitor the voice mailbox's status and see the status from the LEDs on the message key.
Settings Accounts Configuring the Voice Mailbox (SIP Account) voice mailbox. This telephone number does not have to match the telephone number you use to listen to messages. 7. Tap on Number for fetching voice messages and enter the telephone number for retrieving messages in the entry field.
Settings Accounts Configuring the Voice Mailbox (SIP Account) on a VoIP account. In this case use the "Personal voice mailbox" function to display the status of a particular voice mailbox in the status line. 11. Click Save. Using the Telephone to Configure the Voice Mailbox Requirements: – This function is not being used on an Auerswald PBX. – You need to know the VoIP provider's MWI subscription 1. Tap on Apps > Settings > Accounts. 2. In the Account overview, tap on the required account. 3.
Settings Accounts Configuring the Voice Mailbox (SIP Account) Up to 40 digits Numbers and the characters * and # Note: This telephone number is used to fetch messages, by pressing the message key and, if required, a function key to which the MWI function is assigned. If you do not enter a telephone number for fetching messages, the mailbox's telephone number is used instead. 10. Tap on OK. 11. Select or clear the Explicit Message Waiting Indication subscription check box.
Settings Bluetooth (only COMfortel 3600 IP) Switching Bluetooth On/Off and Configuring It Bluetooth (only COMfortel 3600 IP) The wireless Bluetooth technology enables you to connect a keyboard, a headset, or a mobile phone, e.g. for automated call forwarding. Data can also be exchanged between the mobile phone and the telephone via the Bluetooth interface. The maximum range in the Bluetooth network is 10 m.
Settings Bluetooth (only COMfortel 3600 IP) Configuring and Operating a Function Key for Bluetooth – Save your settings before you leave the screen. Using the Telephone to Switch Bluetooth On/Off Requirements: – Bluetooth dongle plugged into the exclusive USB port (see chapter Indroduction to the telephone > Device overview > Overview of connections). 1. Tap on Apps > Settings > Network > Bluetooth. 2. Enable or disable the Bluetooth toggle button.
Settings Bluetooth (only COMfortel 3600 IP) Configuring and Operating a Function Key for Bluetooth Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4. In the list field next to the function key that you would like to define, select the Bluetooth.
Settings Bluetooth (only COMfortel 3600 IP) Configuring and Operating a Function Key for Bluetooth Using the Telephone to Configure a Function Key for Bluetooth 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level.
Settings Network Switching the DHCP Client On/Off Network A network is a combination of more than one computer and other communication devices. This enables multiple users to access common resources such as files, printers, etc. Switching the DHCP Client On/Off If the DHCP client function has been enabled, the DHCP server automatically assigns the telephone an IP address.
Settings Network Configuring the Telephone's IP Address Manually Configuring the Telephone's IP Address Manually The telephone's IP address is used to uniquely identify that telephone on the network. You can configure the telephone's IP address manually as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Telephone's IP Address Requirements: – switched-off DHCP client 1. Open the Settings > Network > Network screen. 2.
Settings Network Configuring a Gateway • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Subnet Mask Requirements: – switched-off DHCP client 1. Open the Settings > Network > Network screen. 2. Under Network settings, enter the subnet mask in the Subnet mask entry field. Possible entries:. IP address with a range of 0 to 255 (example: 255.255.255.0) Further steps: – Save your settings before you leave the screen.
Settings Network Configuring the DNS Server • Using the telephone Using the Configuration Manager to Configure a Gateway Requirements: – switched-off DHCP client 1. Open the Settings > Network > Network screen. 2. Under Network settings, enter the gateway's IP address in the Gateway entry field. Possible entries:. IP address with a range of 0 to 255 (example: 192.168.0.2) Further steps: – Save your settings before you leave the screen.
Settings Network Configuring an HTTP Proxy Using the Configuration Manager to Configure the DNS Server Requirements: – switched-off DHCP client 1. Open the Settings > Network > Network screen. 2. Under Ethernet settings, enter the IP address of a DNS server in each of the DNS server 1 and DNS server 2 entry fields. Possible entries:. IP address with a range of 0 to 255 (example: 192.168.0.12) Further steps: – Save your settings before you leave the screen.
Settings Network Configuring an HTTP Proxy You can configure an HTTP proxy as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure an HTTP Proxy 1. Open the Settings > Network > Network screen. 2. Select or clear the Proxy check box under Proxy settings. Switches the HTTP proxy on. Switches the HTTP proxy off. (No further action is required.) 3. Under Proxy settings, enter the corresponding port number in the Port entry field.
Settings Network Switching DiffServ On/Off Switches the HTTP proxy on. Switches the HTTP proxy off. (No further action is required.) 4. Tap on Proxy hostname and enter the HTTP proxy in the relevant entry field. Possible entries: IP address with a range of 0 to 255 (example: 123.123.123.123) Fully Qualified Domain Name (for example: hostname.domainname) 5. Tap on OK. 6. Tap on Port and then enter the associated port number (port) in the entry field. Possible entries: 1 to 65535 7. Tap on OK. 8.
Settings Network Configuring the RTP Port Using the Configuration Manager to Switch the DiffServ Function On/Off Requirements: – Available and enabled support for DiffServ in all active network components 1. Open the Settings > Network > Network screen. 2. Under Settings for VoIP,select or deselect the Quality of Service check box. DiffServ (Differentiated Services). Switches DiffServ on.
Settings Network Configuring the RTP Port • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure an RTP Port 1. Open the Settings > Network > Network screen. 2. Under Settings for VoIP, enter the port number (RTP port) in the Smallest RTP port entry field. Possible entries: 1024 to 65471 3. Under Settings for VoIP, enter the corresponding RTP port range in the RTP port range entry field.
Settings Network VLAN VLAN A VLAN (Virtual Local Area Network) is a logical network within a physical network. You can use a VLAN to operate several logical networks in the same physical network, to represent a company's departments within the network in a logical way or to separate traffic streams on the network, e.g. to separate PC data from voice data and give them different priorities. To run a VLAN, you require VLAN-enabled network components that comply with the IEEE 802.1Q standard.
Settings Network Switching the VLAN On/Off and Configuring It Switching the VLAN On/Off and Configuring It You can switch the VLAN on/off and configure it as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch the VLAN On/Off and Configure It Requirements: – VLAN provided on the network – Set up network interface type VLAN (can be configured in the configuration manager under Settings > Providers & PBXs > name of the provider/PBX > Provider > Network
Settings Network Switching the VLAN Gateway On/Off and Configuring It 2. Tap on VLAN. 3. Select or clear the VLAN internal port check box. Switches on VLAN on the internal port. Switches off VLAN on the internal port. (No further action is required.) 4. Tap on VLAN ID internal port and enter the VLAN ID for the internal port in the entry field. Possible entries: 1 to 4094 5. Tap on OK. 6. Tap on VLAN priority internal port and enter the priority for the internal port in the entry field.
Settings Network Switching the VLAN Gateway On/Off and Configuring It Important: Assign different values to the VLAN-ID internal port and the VLAN-ID external port. Further steps: – Save your settings before you leave the screen. Using the Telephone to Switch the VLAN Gateway On/Off and Configure It Requirements: – Switched on VLAN 1. Tap on Apps > Settings > Network > Network. 2. Tap on VLAN. 3. Select or clear the VLAN gateway check box. Switches the VLAN gateway on. Switches the VLAN gateway off.
Settings Network VPN VPN A VPN (Virtual Private Network) is a private, closed network within an open network, such as the Internet. Data packets are encrypted, and VPN subscribers can be required to authenticate themselves, to ensure that the data packets are transferred between subscribers without being vulnerable to eavesdropping or manipulation. The telephone uses OpenVPN libraries to establish a VPN over a TLS/SSL-encrypted connection.
Settings Network Saving OpenVPN Certificates in the Telephone 3. Select the configuration file (openvpn.cfg) and click Open (this text varies according to which operating system is in use). The path and the file are displayed under Config file. 4. Click Save. 5. Click OK. The OpenVPN configuration file is now saved in the telephone. Saving OpenVPN Certificates in the Telephone The certificate is used to authenticate VPN subscribers.
Settings Network Opening the OpenVPN Log File • Using the telephone Using the Configuration Manager to Switch OpenVPN On/Off Requirements: – OpenVPN provided on the network – Set VPN network interface type (can be set in the configuration manager under Settings > Provider & PBXs > Name of Provider/PBX > Provider > Network interface type) 1. Open the Settings > Network > VPN screen. 2. Under VPN settings, select or clear the OpenVPN check box. Switches OpenVPN on. Switches OpenVPN off.
Settings Network Deleting the OpenVPN Configuration File You can open the OpenVPN log file as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Open an OpenVPN Log File 1. Open the Settings > Network > VPN screen. 2. Under OpenVPN log file, click on Read. Using the Telephone to Open an OpenVPN Log File 1. Tap on Apps > Settings > Network > Network. 2. Tap on VPN. 3. Tap on Open OpenVPN log file.
Settings Network Deleting OpenVPN Certificates Using the Telephone to Delete an OpenVPN Configuration File 1. Tap on Apps > Settings > Network > Network. 2. Tap on VPN. 3. Tap on Delete OpenVPN Configuration File. 4. Tap on OK. Deleting OpenVPN Certificates You delete the OpenVPN certificates that are saved in the telephone. Note: This action deletes all the OpenVPN certificates that are saved in the telephone.
Settings Network IP Blacklist and Whitelist as Protection Against Attacks from the Internet IP Blacklist and Whitelist as Protection Against Attacks from the Internet As soon as the phone is connected to the Internet, it is at risk of being attacked, for example, by DoS (Denial of Service) attacks, or attacks aimed at the internal SIP server, that come via the Internet. To prevent this, you can enable an IP blacklist.
Settings Network Viewing and Deleting IP Restrictions • Using the telephone Using the Configuration Manager to Switch the IP Blacklist and Whitelist Functions On/ Off 1. Open the Settings > Network > Blacklist and whitelist settings screen. 2. Select or clear the Blacklist and whitelist settings check box. Switches the IP blacklist and whitelist on. Switches the IP blacklist and whitelist off. Further steps: – Save your settings before you leave the screen.
Settings Network Configuring an IP Whitelist Using the Telephone to View and Delete IP Restrictions Requirements: – Enabled blacklist and whitelist settings 1. Tap on Apps > Settings > Network > Network > IP Blacklist. 2. You can delete an IP address from the IP blacklist or move it to the IP whitelist: • Delete: Touch and hold the required IP address and then tap on Delete. • Move: Touch and hold the required IP address and then tap on Move to IP whitelist.
Settings Network Configuring an IP Whitelist Notes: The telephone supports the IPv4 Internet protocol, with a prefix length of 0 to 32 bits. The network prefix provides the net mask for the IP address and specifies how many IP addresses are released in a network range. The larger the network prefix, the fewer the number of IP addresses that are released. Example: IP address: 192.196.0.240 Network prefix Released address range 8 192.x.x.x 16 192.168.x.x 24 192.168.0.x 32 192.168.0.
Settings Network Configuring an IP Whitelist IP address with a range of 0 to 255 (example: 192.168.0.240) 4. Tap on OK. 5. Tap on Network prefix (CIDR) and enter the network prefix. Possible entries: Network prefix with ranges of 0 to 32 Notes: The telephone supports the IPv4 Internet protocol, with a prefix length of 0 to 32 bits. The network prefix provides the net mask for the IP address and specifies how many IP addresses are released in a network range.
Settings Sound Setting the Volume Sound The telephone uses sound to tell you about phone calls, notifications, alarms and selections on the display. You can select the sounds you want, set their volume and also mute specific sounds as required. You can also add other, additional ringtones to the telephone.
Settings Sound Setting a Default Ringtone 1. Tap on Apps > Settings > Device > Sound. 2. Under General, tap on Volume. 3. Tap the relevant slider and drag the handle to the required position. 4. Tap on OK. Setting a Default Ringtone You can set a default ringtone as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Set a Default Ringtone 1. Open the Settings > Device > Sound screen. 2.
Settings Sound Setting a Notification Ringtone Note: You can add additional ringtones to the telephone. To do this, remove the SD card and use the SD card reader to connect the card to a PC. On the SD card, create a folder called ringtones and copy the ringtone file (*.wav) into that folder. After you have inserted the SD card in the telephone again, the ringtone is displayed in the Ringtone list field. 3. Tap on OK.
Settings Sound Setting the Headset Microphone Gain Setting the Headset Microphone Gain If required you can set the headset microphone gain and adjust the volume of your voice to suit your call partner. You can set the headset microphone gain as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Set the Headset Microphone Gain 1. Open the Settings > Device > Sound screen. 2.
Settings Sound Switching Headset Ringing On/Off 1. Tap on Apps > Settings > Device > Sound > More. 2. Tap on Maximum gain handset micro. 3. Tap on the slider and then drag the handle to the required position. 4. Tap on OK. Switching Headset Ringing On/Off If you are using a headset (headset switched on), three types of call signalling are possible: 1. Ringing through the loudspeaker (as for receiver operation) 2. Ringing through the loudspeaker + a short attention tone on the headset 3.
Settings Sound Call Differentiation 2. Select or clear the Headset ringing check box. Switches headset ringing on. Switches headset ringing off. Call Differentiation You can use different ringtones to differentiate the incoming calls. These ringtones can be assigned to the different call types, group telephone numbers, account telephone numbers and callers. You can make these assignments depending on which information you think is the most important. Configure the required settings as follows.
Settings Sound Setting a Call Type-Dependent Ringtone 4. The ringtone defined for the InterCom call type 5. The ringtone defined for the internal priority calls call type 6. The ringtone defined for a specific account telephone number, if the telephone number was dialled by the caller 7. The ringtone defined for a particular group telephone number, if the group is called 8. The ringtone defined for the group call type, if an undefined group is called 9.
Settings Sound Setting a Group-Dependent Ringtone 3. Tap on the relevant call type. 4. In the Choose ringtone list field, select the required ringtone. 5. Tap on OK. Setting a Group-Dependent Ringtone You can assign a specific ringtone to each of the different groups. You can assign a group-dependent ringtone as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Assign a Group-Dependent Ringtone 1. Open the Settings > Device > Sound screen. 2.
Settings Sound Switching the Ringtone On/Off Up to 40 digits Numbers and the characters * and # 5. Tap on OK. 6. Tap on Ringtone and select the ringtone you want to use from the list field. 7. Tap on OK. Switching the Ringtone On/Off If the ringtone is switched on, you hear a sound signal when a phone call is received. If you don't want to be disturbed by the ringer on the telephone, you can switch off the ringtone.
Settings Sound Configuring and Operating a Function Key for the Ringtone In addition, when functions are assigned on the first key level, the status of the function is indicated by the corresponding LED. LED signalling on the key: off The ringtone is enabled. red The ringtone is disabled. You can configure a function key for the ringtone as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure a Function Key for the Ringtone 1.
Settings Sound Configuring and Operating a Function Key for the Ringtone Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press the key to enable or disable the ringtone, depending on its current state. switch on: Press the key to enable the ringtone. switch off: Press the key to disable the ringtone. 7.
Settings Sound Switching Silence on User Proximity On/Off (only COMfortel 3600 IP) Up to 64 digits Numbers and characters Note: The key description is used for printing the label and in the display. 6. In the Operation list field, select one of the following options: toggle: Press a key to switch the ringtone on or off, depending on its initial state. switch on: Press the key to enable the ringtone. switch off: Press the key to disable the ringtone. 7. Tap on Assign. 8. Tap on Exit.
Settings Display and LEDs Setting the Brightness of the Display Display and LEDs You can configure the telephone to suit the needs of the user by setting the display. Setting the Brightness of the Display You can customise the display screen's brightness. COMfortel 3600 IP: If the automatic brightness adjustment function is switched on, the brightness sensor is used to adjust the display lighting to the brightness of the telephone's surroundings.
Settings Display and LEDs Configuring the Wallpaper 2. Only COMfortel 3600 IP: Enable or disable the button Auto. If you have disabled the automatic brightness adjustment function, the slider is activ. 3. Tap on the slider and set the required brightness. 4. Tap on OK. Configuring the Wallpaper You can set the Home screen wallpaper. Do so as follows: • Using the telephone 1. Tap on Apps > Settings > Device > Display > Background. Alternatively, touch and hold any free place on the Home screen. 2.
Settings Display and LEDs Idle State (Sleep) and Power Save Mode Idle State (Sleep) and Power Save Mode In its idle state (sleep), the display no longer reacts to touch and the selected screen candy is displayed ( Apps > Settings > Device > Sound > Screen candy). In power save mode, the display's backlight is dimmed or switched off and the LEDs are not active (with the exception of the message LED which blinks for missed calls). The power save mode is switched on and of depending on the idle state (sleep).
Settings Display and LEDs Configuring the Power Save Mode Not automatically: No idle state (sleep). 15 seconds to 30 minutes: Switches on the idle state (sleep) after the selected time. Further steps: – Save your settings before you leave the screen. Using the Telephone to Set the Idle State (Sleep) 1. Tap on Apps > Settings > Device > Display. 2. Tap on Sleep and select one of the following options from the list field: Not automatically: No idle state (sleep).
Settings Display and LEDs Switching Configuration-Dependent Idle State (Sleep) On/Off Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure the Power Save Mode 1. Tap on Apps > Settings > Device > Display > More. 2. Tap on Power save mode behaviour and select one of the following options from the list field: never: No power save mode. without timeout: Switches on the power save mode together with the idle state (sleep), without delay.
Settings Display and LEDs Enabling/Disabling Automated Switching Off of the Display in Power Save Mode 2. Under Configuration-dependent power save, enter the identification number of the required configuration in the Configuration ID entry field. Note: To switch off the configuration-dependent idle state (sleep), delete the configuration ID in the Configuration-ID entry field. Further steps: – Save your settings before you leave the screen.
Settings Display and LEDs Configuring and Operating a Function Key for the Idle State (Sleep) Using the Configuration to Switch On/Off Automated Switching Off of the Display in Power Save Mode Requirements: – Idle state (sleep) and power save mode must be set 1. Open the Settings > Device > Display screen. 2. Under Brightness select or clear the Display off check box. Switches the display off completely in power save mode. Dims the display in power save mode.
Settings Display and LEDs Configuring and Operating a Function Key for the Idle State (Sleep) You can configure a function key as follows: • Using the configuration manager • Using the telephone Note: The function can only be assigned to a programmable function key that has an LED (not on a touch function key). Using the Configuration Manager to Configure a Function Key for the Idle State (Sleep) 1. Open the Apps > Function keys screen. 2.
Settings Display and LEDs Configuring and Operating a Function Key for the Idle State (Sleep) User: The function key can be changed by users, sub-administrators and administrators. Sub-administrator: The function key can only be changed by sub-administrators and administrators. Administrator: The function key can only be changed by administrators. Further steps: – Save your settings before you leave the screen.
Settings Display and LEDs Switching Off the Idle State (Sleep) Switching Off the Idle State (Sleep) Notes: The idle state (sleep) is switched off automatically if, for example, an incoming call is signalled, or if the alarm rings. If the screen lock is set, the idle state is enabled again immediately after the event. Simply press a key to switch off the idle state. You can switch off the idle state as follows: • Using the telephone Requirements: – Screen lock: Password 1.
Settings Display and LEDs Setting the Font Size • Tap on Colours to display animated colours on the display. Setting the Font Size You can set the font size of the display. Do so as follows: • Using the telephone 1. Tap on Apps > Settings > Device > Display. 2. Tap on Font size and select the required font size from the list field.
Settings Display and LEDs Setting the Message Key LED LED signalling on the key: red No new entries are present. All the entries in the list have been viewed, but have not yet been deleted. red (blinking) The list contains new entries that have not yet been viewed. off LED is switched off. You can configure the LED for the message key as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the LED for the Message Key 1.
Settings Display and LEDs Configuring the Display LED (only COMfortel 1400 IP and COMfortel 3600 IP) Configuring the Display LED (only COMfortel 1400 IP and COMfortel 3600 IP) The display LED signal is used to shows the telephone's operational state, missed calls and new messages. If you find the LED signals disruptive or annoying, they can be switched off.
Settings Display and LEDs Setting the Sensitivity of the Proximity Sensors (only COMfortel 3600 IP) Show alerting and calls: Indicates the status of the call. Show alerting, calls and headset activation: Indicates the status of the call and the headset activation (only COMfortel 3600 IP). Show alerting, calls and new messages: Indicates the status of the call and also new messages. Off: LED is always switched off. Further steps: – Save your settings before you leave the screen.
Settings Display and LEDs Configuring the Display • Only one star orange: You are currently at the extreme limit of the proximity range. • Both stars orange: You are within the proximity range. 3. Tap on OK. Configuring the Display If the telephone display does not react as you expect when you touch it, you must configure it. You can configure the display as follows: • Using the telephone 1. Tap on Apps > Settings > Device > Display > More > Touch calibration.
Settings Apps Managing Apps Apps You can manage applications and display details about the applications installed on your telephone and its active services, for example, memory use and the corresponding application modules. You can also stop faulty apps. Managing Apps You can view and manage the apps that are installed on your telephone. You can manage apps as follows: • Using the telephone 1. Press the Menu key. 2. Tap on Manage applications. This opens the App administration. 3.
Settings Apps Managing Memory Use Managing Memory Use You can view and manage how much "storage" (memory) is being used by applications and active services, for example, you can display detailed information about particular applications, delete applications that are no longer required or move applications that have been installed retrospectively from the telephone's internal memory to an SD card.
Settings Apps Managing Memory Use • Clear defaults: Returns an application to its default settings, for example, links a particular file type with the application. Note: You can view more detailed information about an app under Memory, Cache, Launch by default and Permissions. 5. Only for services: Tap on the name of the service. Depending on the service, you can make different settings which will stop the service or send a report. • Settings: Opens the settings for a service.
Settings Emergency Numbers Configuring Emergency Call Numbers Emergency Numbers You can still make emergency calls, even if you have enabled the screen lock (by dialling the emergency call numbers saved in the telephone/PBX). Configuring Emergency Call Numbers You can store up to 10 additional emergency call numbers on your telephone, in addition to the emergency call numbers entered in the PBX.
Settings Emergency Numbers Configuring Emergency Call Numbers Up to 64 digits Numbers and characters 6. Tap on OK. 7. Tap on Account to use and select an account to which the emergency number is to be assigned (default Undefined). Note: When selecting a telephone number, any account assigned to that number will only be used if you dial a telephone number using the Contacts app. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Settings Location Configuring the Location Location Some apps and web pages need the location of the telephone (GPS co-ordinates) to enable them to execute location-related functions. To use these functions, even without a GPS receiver, you can set the location in the telephone and allow the access to the location data. Configuring the Location You can configure the location as follows: • Using the configuration manager • Using the telephone Using the Telephone to Configure the Location 1.
Settings Location Configuring the Location Using the Configuration Manager to Configure the Location 1. Open the Settings > Auerswald > My location screen. 2. Enter the GPS coordinates in the Latitude and Longitude entry fields. Possible entries: GPS coordinates in decimal places (example: 52.271598) Note: You can find out your exact location from the relevant Internet sites or with a GPS receiver or smart phone. 3. Enter the altitude in the Altitude entry field.
Settings IP Camera Configuring an IP Camera IP Camera The telephone supports the connection of IP cameras, for example for monitoring and controlling door stations. Note: A fee is charged for activating the IP camera at the Auerswald Upgrade Center (see Service and Maintenance > Extending the Telephone section).
Settings IP Camera Deleting an IP Camera Using the Configuration Manager to Configure an IP Camera 1. Open the Settings > Auerswald > IP camera screen. 2. Click on New. The IP camera configuration screen opens. Further steps: – Make further settings on the configuration screen. – Save your settings before you leave the screen. Using the Telephone to Configure an IP Camera 1. Tap on Apps > Settings > Auerswald > More > IP camera. 2. Tap on Configure IP Camera.
Settings IP Camera Entering an IP Camera Name 2. Click on the name of the IP camera you would like to delete. 3. Click on Delete. The selected IP camera is deleted. Using the Telephone to Delete an IP Camera 1. Tap on Apps > Settings > Auerswald > More > IP camera. 2. Tap and hold the name of the IP camera. 3. Tap on Delete IP camera.
Settings IP Camera Configuring the IP Address of an IP Camera 2. Tap on the name of the IP camera. 3. Tap on Name and enter the name of the IP camera in the entry field. Possible entries: Up to 64 digits Numbers and characters 4. Tap on OK. Configuring the IP Address of an IP Camera The IP camera's IP address is used to identify it on the network.
Settings IP Camera Switching Full Screen Mode On/Off IP address with a range of 0 to 255 (example: 192.168.0.240) URL (example: ipcamera.uk) 4. Tap on OK. Switching Full Screen Mode On/Off If full screen mode is switched on, the IP camera's picture is displayed in full screen mode in the telephony app for both incoming and outgoing calls. If the full screen mode is switched off, the IP camera's picture is displayed, but greatly reduced.
Settings IP Camera Configuring Picture Scaling 2. Tap on the name of the IP camera. 3. Select or clear the Fullscreen check box. Switches on full screen mode. Switches off full screen mode. Configuring Picture Scaling You can configure picture scaling for the IP camera to enlarge or reduce the image that is displayed. You can configure picture scaling as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure Picture Scaling 1.
Settings IP Camera Switching Picture Centring On/Off 4. Tap on OK. Switching Picture Centring On/Off If picture centring is switched on, the screen window is centred. If picture centring is switched off, the screen window is displayed starting from the upper lefthand corner of the camera picture. You can switch picture centring on and off as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch the Picture Centring Function On/Off 1.
Settings IP Camera Configuring the Image Frequency Configuring the Image Frequency You can configure the image frequency. The image frequency defines the number of the pictures per second/minute that can be sent by the IP camera to the telephone. You can configure the image frequency as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Image Frequency 1. Open the Settings > Auerswald > IP camera screen. 2.
Settings IP Camera Entering a User Name for the IP Camera The value of the images actually transferred depends on which type of IP camera is used. 4. Tap on OK. Entering a User Name for the IP Camera You can enter a user name for the IP camera as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter a User Name for the IP Camera 1. Open the Settings > Auerswald > IP camera screen. 2. In the line containing the required IP camera, click Configure. 3.
Settings IP Camera Entering a Password for the IP Camera Entering a Password for the IP Camera You can enter a password for the IP camera as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Enter a Password 1. Open the Settings > Auerswald > IP camera screen. 2. In the line containing the required IP camera, click Configure. 3. Enter the password in the Password entry field.
Settings IP Camera Configuring the IP Camera Control If increased security is disabled, the picture from the IP camera is displayed in the telephony app and on the IP camera app. You can switch increased security on and off as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Increased Security On/Off 1. Open the Settings > Auerswald > IP camera screen. 2. In the line containing the required IP camera, click Configure. 3.
Settings IP Camera Configuring the IP Camera Control Note: You must make a number of camera-specific settings before you can use your telephone to control the IP (see PTZ interface documentation for the IP camera). You can configure IP camera control as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure IP Camera Control 1. Open the Settings > Auerswald > IP camera screen. 2. In the line containing the required IP camera, click Configure. 3.
Settings IP Camera Configuring the IP Camera Control – Save your settings before you leave the screen. Using the Telephone to Configure IP Camera Control 1. Tap on Apps > Settings > Auerswald > More > IP camera. 2. Tap on the name of the IP camera. 3. Tap on IP camera control. 4. Tap on one of the following setting options and input the settings you want in the entry field: Left: If the user presses the directional pad on the left, the IP camera moves to the left. Example: http://root:pass@192.168.0.
Settings IP Camera Configuring Motion Detection and Switching It On/Off Configuring Motion Detection and Switching It On/Off If you have an IP camera which supports motion detection, it can be used to switch on the IP camera app automatically. Note: You must make camera-specific settings to enable motion detection on the camera (see instructions for the IP camera).
Settings IP Camera Configuring a Link Between an IP Camera and a Contact 2. Tap on the name of the IP camera. 3. Tap on Motion Detection. 4. Select or clear the Motion Detection check box. Switches motion detection on. Switches motion detection off. (No further action is required.) 5. Tap on TCP port (for all IP cameras and enter the associated port number in the entry field. Possible entries: 1 to 65535 6.
Settings IP Camera Configuring the Function Key for an IP Camera 6. Tap on IP camera. 7. In the IP camera list field, select the required IP camera. 8. Only for a link to a door station: Tap on DTMF signal door and enter the DTMF signal for opening the door in the entry field. Possible entries: Numbers and the characters * and # 9. Tap on OK. 10. Only for a link to a door station: Tap on DTMF signal light and enter the DTMF signal for turning on the stairwell light in the entry field.
Settings IP Camera Configuring the Function Key for an IP Camera 2. Only COMfortel 2600/3600 IP: In the Key selection list field, select the key group whose keys you would like to define. Note: Keys 16 to 105 are not available until you connect COMfortel Xtension300 key extension modules (not included in the scope of delivery) to the telephone. 3. Click one of the following tabs: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level. 4.
Settings IP Camera Configuring the Function Key for an IP Camera Using the Telephone to Configure a Function Key for an IP Camera 1. Tap on Apps > Function keys. 2. Press the function key you want to define. Note: The LEDs of the function keys that are already filled on one level light up yellow. If a function key is assigned on both levels, the LED is red. 3. Select one of the following options: Level 1: Keys are assigned on the first key level. Level 2: Keys are assigned on the second key level.
Settings Permissions Configuring Permissions for Settings Permissions You can protect the telephone against unauthorised use by configuring permissions for making settings and using functions. The telephone can be accessed on three authorisation levels: • Administrator • Sub-administrator • User Important: The permission settings are only accessible if you are logged in as administrator.
Settings Permissions Configuring Permissions for Functions None: No lock, the setting is available to users, sub-administrators and administrators. Sub-administrator: The setting is available to sub-administrators and administrators. Administrator: The setting is only available to administrators. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure Permissions for Settings 1. Tap on settings. Apps > Settings > Auerswald > More... > Permissions for 2.
Settings Permissions Configuring Permissions for Functions 2. Select on of the following options for the function to be locked: None: No lock, the function is available to users, sub-administrators and administrators. Sub-administrator: The function is available to sub-administrators and administrators. Administrator: The function is only available to administrators. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure Permissions for Functions 1.
Settings Security Configuring Call Logging and Switching It On/Off Security The security settings enable you to manage configure call logging and set up the screen lock. You can also use them to make a variety of settings for managing the device and the credential storage. In addition, you can permit the installation of apps of unknown origin on your telephone. Configuring Call Logging and Switching It On/Off Call logging can be enabled and disabled separately for incoming and outgoing calls.
Settings Security Screen Lock If you have switched on call logging for incoming calls, you can specify which calls are saved in the call log. 4. Select or clear the check box for the required call type. Switches call logging on for the call type. Switches call logging off for the call type. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure Call Logging and Switch It On/Off 1. Tap on Apps > Settings > Auerswald > More > Call log. 2.
Settings Security Entering a Password/PIN for the Screen Lock After the screen lock has been switched on, you can still receive incoming calls and initiate emergency calls (only manual dialling of entered emergency numbers). Entering a Password/PIN for the Screen Lock You can enter a password/PIN as follows: • Using the telephone 1. Tap on Apps > Settings > Personal > Security > Screen lock. 2.
Settings Security Configuring the Automatic Screen Lock Configuring the Automatic Screen Lock The set time specifies after which interval the screen lock is switched on when the telephone is in its idle state (sleep). You can configure the automatic screen lock as follows: • Using the telephone 1. Tap on Apps > Settings > Personal > Security > Automatic scr. 2.
Settings Security Device Administrators Makes passwords visible during entry. Makes passwords invisible during entry. Device Administrators Device administrators are apps to which you have given this authorisation, e. g. e-mail and calendar apps. Normally, the authorisation is demanded when an account is configured for the app, i. e., when the app must configure server-specific security directives on the telephone.
Settings Security Permitting the Installation of Apps of Unknown Origin Caution: Apps and files downloaded from the Internet may contain viruses which can damage your telephone. • To protect your telephone and your personal data, we strongly recommend you only download apps and files from trustworthy sources. Note: Click on Apps > Settings > Device > Apps > to check, which of your telephone's functions and which personal data an app can access.
Settings Security Trusted Credentials Permits the installation of apps of unknown origin. Prevents the installation of apps of unknown origin. Trusted Credentials You can grant apps access to the credentials storage of the telephone. Encrypted certificates with the corresponding passwords and other credentials for network connections can be stored in the credentials storage. For information about the necessary credentials contact your system administrator.
Settings Security Deleting Credentials 1. Tap on Apps > Settings > Personal > Install from SD card. Security > Credential storage > 2. Tap on the certificate to be installed. Note: Only certificates which are not yet saved on the telephone are displayed. 3. Enter a name for the certificate. 4. In the Credential use list field, select a how the certificate is to be used. 5. Tap on OK. 6. If necessary, make the additional security settings specified by your system administrator, e. g.
Settings Language and Input Configuring the Language on the Telephone Language and Input You can configure the telephone to suit the particular local language by setting the language for the display and the keyboard. You can also create your own dictionary to make it easier for you to input text on the telephone. You can use the keyboard settings to specify whether the Android keyboard (onscreen keyboard) is enabled or disabled, and set the keyboards to suit the needs of the user.
Settings Language and Input Setting up a Dictionary Setting up a Dictionary You can set up a dictionary for your telephone. All words which are included in the dictionary are used for following functions under Apps > Settings > Personal > Language & input: • Text correction under Android keyboard settings: If you select a word when you are editing text, it is marked in orange in the entry field on the Android keyboard.
Settings Language and Input Onscreen Keyboard Settings Note: If no languages have been specified, the language selected for the telephone is used ( Apps > Settings > Personal > Language & input > Language). • Auto-capitalisation: A letter after a full stop "." is automatically written in capitals. • Sound on keypress: Tap on a key on the Android keyboard to briefly display the selected character in a larger font size.
Settings App Accounts Adding an Account App Accounts Accounts serve to store messages, contacts and other data on your telephone. Synchronising the accounts allows you to compare data from the telephone with data from other sources of synchronisation, e. g. PBXs or servers of providers. You can define which accounts and data are to be synchronised, e. g.
Settings App Accounts Deleting an Account 1. Tap on Apps > Settings > App account > Add account. 2. Follow the instructions on the display, depending on the type of account. Further steps: – Make further settings for synchronisation of the account. Deleting an Account You can delete an account and all its messages, contacts or other data from the telephone. You can delete an account as follows: • Using the telephone 1. Tap on Apps > Settings. 2. Under App accounts, tap on the name of the account.
Settings App Accounts Synchronising an Account Manually • Using the telephone 1. Tap on Apps > Settings. 2. Under App accounts, tap on the name of the account. The current status of the account is displayed: Account will be synchronised automatically. Account will not be synchronised automatically. 3. Tap on the name of the account. Note: Depending on the account, different account elements which can be synchronised for this account will be displayed, e. g. contacts.
Settings App Accounts Synchronising an Account Manually Account will be synchronised automatically. Account will not be synchronised automatically. 3. Tap on the name of the account. 4. Press the Menu key. 5. Tap on Sync now. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Settings Date and Time Setting the Date and Time Manually Date and Time The telephone's status line shows the calendar week, date and time. If the telephone is in its idle state (sleep), the date and time are also displayed on the display. The date and time are needed to log incoming and outgoing calls and to control the telephone functions, e. g. automatic updates. Note: The time is converted automatically from winter time to summer time and vice versa (GMT +1:00 or GMT +2:00) on the appropriate dates.
Settings Date and Time Setting the Date and Time Manually Time using the hh:mm format 00 to 12: Hours ("hh") 00 to 59: Minutes ("mm") 5. If you have deselected the 24-hour format check box, then, in the Time list field, also select the AM option for in the morning, or PM for in the afternoon. Further steps: – Save your settings before you leave the screen. Using the Telephone to Set the Date and Time Manually 1. Tap on Apps > Settings > System > Date & Time. 2.
Settings Date and Time Switching Automatic Update of the Phone Time over the Network On/Off Switching Automatic Update of the Phone Time over the Network On/Off If you have input a time server (NTP server) address and enabled the automatic time update function, the telephone accesses the exact time from the Internet. This means you no longer need to correct the time manually.
Settings Date and Time Configuring the Time Zone Configuring the Time Zone You should set the current time zone to ensure that all the data on the telephone that has a time stamp, such a s calendar entries or e-mails, is displayed with the correct time. Note: If you change the time zone, the time stamp used for data on the telephone is modified to suit the new time zone.
Settings Date and Time Configuring the Date Format • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch 24-hour Format On/Off 1. Open the Settings > System > Date & Time screen. 2. Select or clear the Use 24-hour format check box. Switches 24-hour format on. Switches 24-hour format off. 3.
Settings Date and Time Configuring the Date Format • Using the configuration manager • Using the telephone Using the Configuration Manager to Configure the Date Format 1. Open the Settings > System > Date & Time screen. 2. In the Date format list field, select the date format you want to use. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure the Date Format 1. Tap on Apps > Settings > System > Date & Time. 2.
Settings Telephone Information Displaying Telephone Information Telephone Information If required you can display detailed information about your telephone: • Legal information (Open Source licenses) • Hardware (power supply, serial number, MAC address, upgrades) • Availability (call forwarding, answering machine, voice mailbox) • Firmware version • Android version • PBX (name, firmware version, serial number) • Kernel version • Build number • Bootloader CPU board Displaying Telephone Information You can
Service and Maintenance Service and Maintenance This chapter describes functions that are useful for servicing. They include functions for deleting, saving and restoring data, either if a disruption occurs, or when the telephone or the PBX is replaced.
Service and Maintenance Backup and Reset Creating a Backup Backup and Reset During a data backup, a backup file is created that contains the configuration and other data for the telephone. If necessary, the backup file can be restored to the telephone. Resetting the telephone to the factory settings will delete all data on the telephone. Creating a Backup When you create a data backup, a backup file (Backup) will be generated on the chosen medium.
Service and Maintenance Backup and Reset Saving a Backup to the Telephone – COMfortel 1400/2600 IP: SD card inserted into slot 1. Tap on Apps > Settings > Personal > Backup & reset. 2. Tap on Create backup. The Create backup dialogue opens. 3. Enter a file name or accept the suggested file name. Possible entries: Numbers and characters 4. Tap on OK. The backup file is saved to the SD card.
Service and Maintenance Backup and Reset Resetting to Factory Settings Using the Telephone to Save a Backup in the Telephone Requirements: – SD card inserted into slot – A backup file, saved on the SD card 1. Tap on Apps > Settings > Personal > Backup & reset. 2. Tap on Save backup to the telephone. The list of data backups saved on the SD card is displayed. 3. Tap on the required backup file. 4. Tap on OK. The data is saved in the telephone.
Service and Maintenance Backup and Reset Resetting to Factory Settings 4. Click Delete. The telephone is shut down and then restarted. This can take some time. Note: All your personal data and downloaded apps are deleted. You cannot undo this action. Further steps: - Put the telephone into operation (see Setup Guide). Using the Telephone to Reset It to Factory Settings 1. Tap on Apps > Settings > Personal > Backup & reset. 2. Under Personal data, tap onFactory data reset. A dialogue box opens. 3.
Service and Maintenance Update and Provisioning Update and Provisioning Variants Update and Provisioning Update An update involves installing a new version of the firmware to solve problems and integrate new features. Here, the device sets up a connection with an update server, over which it receives the latest firmware. (The settings on the device remain unchanged.) Except for the charges for the required server connection, the update is free of charge.
Service and Maintenance Update and Provisioning Triggering a Manual Update • Provisioning via a set provisioning server Triggering a Manual Update If no update server is available, you can trigger an update by loading a firmware file onto the telephone from your hard disk or from an SD card. Note: The automatic installation of updates is switched off when you perform a manual update.
Service and Maintenance Update and Provisioning Triggering a Manual Update 3. Select the required file (*.rom) and then click Open (this text varies according to which operating system is in use). The file path is displayed under Manual update. 4. Click Save. The message Please wait, firmware is being updated is displayed. As soon as the firmware is installed in the telephone, a dialogue opens. 5. To activate the new firmware, click Reboot.
Service and Maintenance Update and Provisioning Configuring the Schedule for Updates and Provisioning 2. Tap on the firmware file displayed under Update SD card. 3. Tap on Update. As soon as the firmware is installed in the telephone, a dialogue opens. 4. To activate the new firmware, tap on Reboot. Note: To restart the telephone at a later point in time, tap on Cancel and then, under Apps > Settings > System > Shutdown/Reboot, tap on Reboot when you want to restart the telephone.
Service and Maintenance Update and Provisioning Switching Automatic Provisioning On/Off Time using the format hh:mm 00 to 24: Hours ("hh") 00 to 59: Minutes ("mm") 3. Under Schedule, select or clear the check box for the planned weekdays. Switches on automatic update and provisioning for this weekday. Switches off automatic update and provisioning for this weekday. Further steps: – Save your settings before you leave the screen. Using the Telephone to Configure the Schedule for Updates and Provisioning 1.
Service and Maintenance Update and Provisioning Switching Automatic Provisioning On/Off You can switch automatic provisioning of configuration data on or off as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Switch Automatic Provisioning On/Off Requirements: – The PBX or telephone must be connected to a broadband Internet connection – Address of the DNS server entered on the Settings > Network > Network screen – The set schedule must be entered on the S
Service and Maintenance Update and Provisioning Switching Provisioning with DHCP Data On/Off 1. Tap on Apps > Settings > System > Update & provisioning. 2. Select or clear the Automatic provisioning check box under Automatic provisioning. Switches on automatic provisioning. Switches off automatic provisioning. Switching Provisioning with DHCP Data On/Off If provisioning with DHCP data is switched on, the telephone will receive the IP address of the provisioning server from a DHCP server.
Service and Maintenance Update and Provisioning Switching Provisioning via Redirect Server On/Off Switches provisioning with DHCP data on. Switches provisioning with DHCP data off. Switching Provisioning via Redirect Server On/Off If provisioning via redirect server is switched on, the telephone receives the IP address of the provisioning server from the Auerswald redirect server.
Service and Maintenance Update and Provisioning Entering the Address of the Provisioning Server Entering the Address of the Provisioning Server If automatic provisioning of the configuration data is not carried out via DHCP data or via a redirection server, you must enter the address of the provisioning server.
Service and Maintenance Update and Provisioning Triggering a Provisioning Test Triggering a Provisioning Test If you have configured automatic provisioning, and entered the address of a provisioning server, you can check the provisioning settings, and the way the server works, by triggering a one-time provisioning test.
Service and Maintenance Update and Provisioning Entering the Address of the Update Server – In order to use the new features after the telephone's firmware has been updated, you often may need to update the PBX firmware (see PBX operation instructions). Entering the Address of the Update Server To automatically update the firmware you must enter the address of the update server. The address of the update server is already entered in the factory settings.
Service and Maintenance Update and Provisioning Configuring Automatic Update via the Update Server Configuring Automatic Update via the Update Server When performing an automatic update the system checks whether a new firmware update is available on the update server, at the set point in time. If an update is available, the new firmware is loaded into the telephone if the automatic installation of updates is selected.
Service and Maintenance Update and Provisioning Configuring Automatic Update via the Update Server Further steps: – Save your settings before you leave the screen. – After a firmware update you usually require a new version of the instructions. You will find upto-date instructions on the Internet (see www.auerswald.de). – In order to use the new features after the telephone's firmware has been updated, you often may need to update the PBX firmware (see PBX operation instructions).
Service and Maintenance Update and Provisioning Triggering an Update Test – In order to use the new features after the telephone's firmware has been updated, you often may need to update the PBX firmware (see PBX operation instructions). Triggering an Update Test If you have entered the address of an update server, you can check the update settings and the functioning of the server by performing an update.
Service and Maintenance Update and Provisioning Triggering an Update Test 4. Log in with you username and password and tap on OK. Further steps: – After a firmware update you usually require a new version of the instructions. You will find upto-date instructions on the Internet (see www.auerswald.de/service. – In order to use the new features after the telephone's firmware has been updated, you often may need to update the PBX firmware (see PBX operation instructions).
Service and Maintenance Update and Provisioning Restoring Previous Firmware The telephone is now restarted. Further steps: – After a firmware update you usually require a new version of the instructions. You will find upto-date instructions on the Internet (see www.auerswald.de/service. – In order to use the new features after the telephone's firmware has been updated, you often may need to update the PBX firmware (see PBX operation instructions).
Service and Maintenance Update and Provisioning Configuration via SIP Messages The LEDs on the loudspeaker and Message key begin to flash green quickly for approximately 4 seconds. After that the LEDs flash more slowly for approximately 4 seconds. 4. As soon as the LEDs start flashing more slowly, release the query key. hook key and the 5. Open the configuration manager. 6. Click onSelect file. A file selection dialogue opens. 7. Select the required file (*.
Service and Maintenance Update and Provisioning Configuring a Whitelist for Configuration via SIP Messages • Using the telephone Using the Configuration Manager to Switch Configuration via SIP Messages On/Off 1. Open the Settings > System > Update & provisioning > Provisioning screen. 2. Under Configuration via SIP messages, select or clear the Permit remote configuration via SIP messages check box. Switches configuration via SIP messages on. Switches configuration via SIP messages off.
Service and Maintenance Update and Provisioning Configuring a Whitelist for Configuration via SIP Messages Using the Configuration Manager to Configure a Whitelist for Configuration via SIP Messages Requirements: – Configuration via SIP messages enabled under Settings > System > Update & provisioning > Provisioning 1. Open the Settings > System > Update & provisioning > Provisioning screen. 2.
Service and Maintenance Storage (SD Card Memory) Removing and Mounting an SD card Storage (SD Card Memory) The telephone can be fitted with an SD card on which additional multimedia files and downloads from apps can be saved. The amount of storage (memory) available is displayed under Apps > Settings > Device > Storage. A file management system is not provided in the telephone's operating system, but you can set one up by installing an appropriate app.
Service and Maintenance Storage (SD Card Memory) Formatting an SD card Note: While the inserted SD card is being formatted with the compatible file system, all the data present on it is deleted. You can format an SD card as follows: • Using the telephone 1. Tap on Apps > Settings > Device > Storage. 2. Tap on Format SD card. The SD card is formatted, and all the data on it is overwritten with the compatible file system. 654 COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Service and Maintenance Shutting Down and Restarting the Telephone Formatting an SD card Shutting Down and Restarting the Telephone The telephone can be switched to an idle state (sleep). It can also be restarted when required. You can shut down and restart the telephone as follows: • Using the telephone 1. Tap on Apps > Settings > System > Shutdown/Reboot. 2. Select one of the following options: Cancel: cancels the operation. Restart: restarts the telephone. Shutdown: shuts down the telephone.
Service and Maintenance Extending the Telephone Functionality Purchasing and Activating Extra Functions in the Upgrade Center Extending the Telephone Functionality The telephone can be extended by adding the functions listed below. However, a fee is charged for their activation at the Auerswald Upgrade Center.
Service and Maintenance Extending the Telephone Functionality Purchasing and Activating Extra Functions in the Upgrade Center 2. Click My account. The User administration screen opens. 3. Click Registration (create user account). This opens a form in which you can enter personal data. 4. Enter the required data and click Save data. You receive an e-mail containing the registration data.
Service and Maintenance Extending the Telephone Functionality Purchasing and Activating Extra Functions in the Upgrade Center 10. Select the payment type. 11. If you have made all your changes, click on: • Proceed to the TOB: Before you place your first order and, after every update to the general terms of business (Terms and Conditions), you must accept Auerswald & Co KG's Terms and Conditions. • Proceed to customer data 12. Follow these additional instructions.
Service and Maintenance Extending the Telephone Functionality Purchasing and Activating Extra Functions in the Upgrade Center 2. Enter the data for your account in the Username and Password (PIN) entry fields under My Account. 3. Click Log-in. The Upgrade Center opens. The available categories are displayed. 4. Enter the telephone's serial number in the Other: Device-S/N entry field, under Type of device. 5. Click Accept. 6.
Service and Maintenance Extending the Telephone Functionality Activating Extra Functions Further steps: – Activate the functions using the configuration manager or the telephone. Activating Extra Functions You can activate extra functions as follows: • Using the configuration manager • Using the telephone Using the Configuration Manager to Activate Extra Functions Requirements: – Activation code purchased from the Upgrade Center 1. Open the Settings > Auerswald > Activation screen.
Service and Maintenance Extending the Telephone Functionality Activating Extra Functions The function is activated and its status changes. COMfortel 1400IP/2600IP/3600IP - Firmware V2.
Service and Maintenance Service Data Creating a Service Data Backup Service Data If the telephone fails to operate correctly, you can record this behaviour in a number of logs. These can then be sent to the technical departments (Service, Development) so that the cause of the fault can be investigated. Creating a Service Data Backup If the telephone does not function correctly, and this is not the result of incorrect use or external effects, you can use the service data to check the fault.
Service and Maintenance Service Data Logging the Network Data Stream • Connection data sets containing the destination, source, and time information for a telecommunication connection • The spoken word of both ends of a telecommunication connection • Telephone configuration data, along with the corresponding PINs and passwords Important: Prior to recording, every subscriber on the telecommunication connection must be informed that the contents are going to be recorded and be told who will process the data
Index Index A account ............................................................................................................................................. 618 account name ............................................................................................................................ 502 adding ......................................................................................................................................... 618 authorization ID ...................................
Index Android version ................................................................................................................................ 628 announcement (InterCom) ............................................................................................................. 196 announcement before answering function key ................................................................................................................................ 265 more detailed information ................
Index answering machine activating .................................................................................................................................... 656 answering machine list ............................................................................................................. 362 answering machine list, opening ............................................................................................. 362 attaching of incoming messages as files, on/off ........................
Index standard announcement, language ........................................................................................ 371 switching an announcement on or off .................................................................................... 376 switching readiness on/off ....................................................................................................... 302 test e-mail, sending ...................................................................................................
Index app ...................................................................................................................................................... 60 access to credentials storage .................................................................................................. 613 adding ........................................................................................................................................... 50 app shop .......................................................
Index application (app) ................................................................................................................................ 60 assignment touch function key ....................................................................................................................... 51 attacks on the SIP server (protection) .......................................................................................... 547 automatic bandwidth amplification ..................................
Index calibration ......................................................................................................................................... 578 call ..................................................................................................................................................... 103 accepting ...................................................................................................................................... 92 anonymous ..................................
Index call forwarding (call deflection) ........................................................................................................ 93 call forwarding for subscribers in PBX function key ................................................................................................................................ 245 on/off ...........................................................................................................................................
Index call, initiating ...................................................................................................................................... 97 from the answering machine list ............................................................................................. 366 from the call log ......................................................................................................................... 139 from the caller list .......................................................
Index configuration functions ..................................................................................................................................... 144 via SIP messages ..................................................................................................................... 650 via SIP messages, on/off ......................................................................................................... 650 configuration manager ...............................................
Index connections ........................................................................................................................................ 46 contact ................................................................................................................................ 50, 121, 122 creating ....................................................................................................................................... 124 default telephone number .............................
Index date ................................................................................................................................................... 622 date format ................................................................................................................................. 626 setting manually ........................................................................................................................
Index directional pad ................................................................................................................................... 43 display ......................................................................................................................................... 44, 564 all apps ......................................................................................................................................... 50 brightness .......................................
Index door function .................................................................................................................................... 270 function key ................................................................................................................................ 272 performing .................................................................................................................................. 270 DoS attacks (protection) .....................................
Index entry field ............................................................................................................................................ 58 Environment, see "Warranty terms, information service" leaflet environmental tips ............................................................................................................................. 34 Exchange ActiveSync account configuring ..................................................................................................
Index faxbox archive, deleting messages ..................................................................................................... 451 firmware version .............................................................................................................................. 628 follow-me .......................................................................................................................................... 171 function key ...................................................
Index function key ........................................................................................................................................ 40 announcement before answering ........................................................................................... 265 answering machine list ............................................................................................................. 367 answering machine, call acceptance rule .................................................
Index speed dialling ............................................................................................................................. 289 subscriber call forwarding ........................................................................................................ 238 targeted exchange line access ................................................................................................ 176 telephone line ..............................................................................
Index group state function key ................................................................................................................................ 188 logging on/off ............................................................................................................................. 180 H hands-free calling .............................................................................................................................116 InterCom ..........................................
Index help topics .......................................................................................................................................... 77 Home key ........................................................................................................................................... 43 home screen ...................................................................................................................................... 49 adding an app ...................................
Index InterCom speaker phone ............................................................................................................... 196 function key ................................................................................................................................ 202 performing .................................................................................................................................. 201 process ..................................................................
Index keypad ................................................................................................................................................ 40 keypad sequence ............................................................................................................................ 485 alarm confirmation .................................................................................................................... 485 InterCom OneWay .................................................
Index language template configuring .................................................................................................................................. 347 e-mail .......................................................................................................................................... 346 exporting ..................................................................................................................................... 349 importing ................................
Index logging out of a group ..................................................................................................................... 180 loudspeaker key ................................................................................................................................ 40 loudspeaker listening .......................................................................................................................118 M macro function key .............................................
Index music on hold on/off ........................................................................................................................................... 476 provider ....................................................................................................................................... 476 muting ............................................................................................................................................... 104 N NAT keep alive, configuring .....
Index outbound proxy ................................................................................................................................ 461 outgoing call ....................................................................................................................................... 97 overview connections .................................................................................................................................. 46 display .........................................
Index pinout headset socket ............................................................................................................................ 29 playback, automatic ........................................................................................................................ 297 Plus key .............................................................................................................................................. 41 power dialling ........................................
Index provider ............................................................................................................................................. 453 codecs ........................................................................................................................................ 475 creating ....................................................................................................................................... 454 deleting ............................................
Index query call, ending ............................................................................................................................ 106 query key ............................................................................................................................................ 41 quick remote access number ........................................................................................................ 355 R readiness ......................................................
Index reset .................................................................................................................................................. 630 resetting to factory settings ............................................................................................................ 632 restarting (telephone) ..................................................................................................................... 655 ringtone ...................................................
Index security ............................................................................................................................................. 607 selection field ..................................................................................................................................... 58 sensitivity of the proximity sensors ............................................................................................... 577 service data ...............................................
Index sleep .................................................................................................................................................. 566 configuration-dependent .......................................................................................................... 568 configuring .................................................................................................................................. 566 off ..............................................................
Index storage (memory), managing use ................................................................................................. 580 storage (SD card memory) ............................................................................................................ 653 STUN server configuring .................................................................................................................................. 472 subnet mask configuring ...................................................
Index targeted exchange line access ...................................................................................................... 175 function key ................................................................................................................................ 176 initiating ...................................................................................................................................... 175 technical data .........................................................
Index telephony app .................................................................................................................................... 61 buttons .......................................................................................................................................... 62 objects .......................................................................................................................................... 61 symbol ................................................
Index user dictionary ................................................................................................................................. 616 V vCard ........................................................................................................................................ 127, 135 VLAN ................................................................................................................................................. 538 gateway, configuring and switching on/off ...
Index voice mailbox ................................................................................................................................... 395 announcements ......................................................................................................................... 441 archive ........................................................................................................................................ 450 archive, deleting messages .......................................
Index VoIP Internet Service Provider (ISP) ............................................................................................... 453 VPN ................................................................................................................................................... 542 OpenVPN certificate, deleting ................................................................................................. 546 OpenVPN certificate, saving in telephone .......................................
