Operation Manual

COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015 179
Functions
Groups (System Telephone)
Detailed Information About Group Functions (Call Types)
Groups (System Telephone)
In addition to internal subscribers, the PBX can also manage groups. The internal subscribers
can become members of any (multiple) group(s). These groups can be used, for example, to
group internal subscribers into particular departments or teams (Support, Marketing, Sales).
Membership in a group does not necessarily mean that a subscriber receives calls sent to the
group. A subscriber that is logged out is not involved in any group functions. This can be
especially important for employees of a support department, who should not be available to
customers around the clock, but instead rotate in and out of the hotline.
Detailed Information About Group Functions (Call Types)
Notes:
If a group (subgroup) has been configured in the PBX as a member of a
group (main group), and a subscriber is a member of both of these groups
simultaneously, that subscriber will be handled only as a member of the
main group, during a call.
Subgroups (i.e. groups that have been configured in the PBX as members
of other groups) are "permanently logged in as incoming" and "permanently
logged in as outgoing" in the associated main group.
There are three different ways to log in:
Incoming:
When logging into a group as "incoming", the subscriber will then be in that group's call distri-
bution for internal, external, and door calls.
Outgoing:
When logging into a group as "outgoing", the subscriber acquires a number of characteristics/
access rights from the group. These replace the subscriber's own characteristics/access rights
as an individual subscriber for outgoing work-related calls. A subscriber can be logged in to a
single group as "outgoing" even if the subscriber is a member of more than one group.
Note: If a subscriber logs into different groups as "outgoing" one after the
other, the subscriber will only remain logged in as "outgoing" in the group that
they last logged into.