Operation Manual

COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015 277
Functions
Waiting Field Function (System Telephone)
Configuring a Waiting Field
Waiting Field Function (System Telephone)
Callers can be parked in a waiting field. This can either happen automatically or when you press
a key. They are then retrieved individually and their calls forwarded.
Important: The Waiting field function is only available in the COMpact 4000,
COMpact 5000/R and COMmander 6000/R/RX PBXs.
Configuring a Waiting Field
You configure a waiting field as described below:
• Use the configuration manager in the PBX to configure automatic call acceptance for
the waiting field.
• Use the configuration manager on the PBX or the PBX's configuration software to
select a system telephone to be a waiting field reception.
Notes:
Before you can operate the waiting field with multiple waiting field recep-
tions, a group must be configured and selected as the waiting field
reception. The maximum number of waiting field receptions is limited by the
number of possible group members.
If multiple system telephones have been configured and enabled as waiting
field receptions, more than one employee can operate the waiting field at the
same time. Incoming calls and waiting callers are then signalled in all the
waiting field receptions. However, if someone is talking to a caller in one of
the waiting field receptions, this caller is not signalled in the other waiting
field receptions.
• In each waiting field reception, you will need to assign the Shared line function to one
or more function keys (waiting field keys). These keys are then used to monitor and
process the exchange line calls.
• After you have configuring a waiting field key on a system telephone, the waiting field
reception function on that system telephone in question is enabled automatically and
can be switched on and off, if necessary.