Operation Manual

278 COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015
Functions
Waiting Field Function (System Telephone)
Sequence for Call Acceptance in Waiting Field
Sequence for Call Acceptance in Waiting Field
Call acceptance in the waiting field is carried out as follows:
• If all of the waiting field receptions have been switched off, the telephones ring according to
normal call distribution.
• After one or more waiting field reception telephones are switched on, calls that belong to
the waiting field are signalled on the key (waiting field keys), on the switched on waiting field
reception telephones, that have been assigned with the
Shared line function.
Important:
After the waiting field reception telephone is switched on, any subscriber call
forwarding configured for the telephone, parallel calls, and the do-not-
disturb function, are switched off. These functions (for example, call
forwarding on an answering machine) do not become available again until
the waiting field reception is switched off (on the telephone). The function in
question (except parallel calling) must be switched on again.
• The caller can be accepted normally by picking up the receiver or placed in the waiting field
by pressing the associated waiting field key. If the automatic call acceptance is set to "on
busy" or "according to a time", callers are also automatically placed in the waiting field.
• When a caller is put into a waiting field, they hear the on-hold music. If a group is defined
as a waiting field reception, and the "Announcement before answering" function is enabled,
the caller first hears first the "Announcement before answering" announcement.
• A caller is kept a max. of 16 minutes without interruption in the waiting field. If the waiting
time is not interrupted by a call to the waiting caller or the call is forwarded, the connection
is disconnected.
• Press the corresponding waiting field key to initiate a call with a caller in the waiting field.
• An external caller in the waiting field can be transferred internally as normal. If the line of
the person being called is busy, the external subscriber can be placed in that person's
queue. If the person being called does not accept the call, the external caller is put back in
the waiting field.
• If no one is waiting in the waiting field, you can make calls as normal and use the keys on
the telephone without any restrictions.
• Some of the keys have no function for as long as information about a call in the queue is
visible on the display (LED lights up in yellow). In this case, as soon as you pick up the
receiver, you are connected to the call in the queue. You can prevent this by pressing the
Home key. After this, the LED lights up in red and the display is in the idle state (sleep). Now
you can make a call as normal, for instance, by selecting a phone number from the
telephone book.