Operation Manual

662 COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015
Service and Maintenance
Service Data
Creating a Service Data Backup
Service Data
If the telephone fails to operate correctly, you can record this behaviour in a number of logs.
These can then be sent to the technical departments (Service, Development) so that the cause
of the fault can be investigated.
Creating a Service Data Backup
If the telephone does not function correctly, and this is not the result of incorrect use or external
effects, you can use the service data to check the fault.
You can create a service data backup as follows:
• Using the configuration manager
1. Open the Settings > Personal > Backup & reset screen.
2. Under Create backup, click on Read (after Service data).
A dialogue opens for downloading the "ServiceData.log" file.
3. Click on Save file (this text depends on which browser you are using).
4. Click on OK.
The backup file is saved in the folder configured for downloads on the PC.
Further steps:
– The technical departments (Service and Development) can use this file to perform trouble-
shooting.
Logging the Network Data Stream
You can record a network log in PCAP format so that you can log the Ethernet data stream.
This log can then be evaluated later on (e.g. with Wireshark/Ethereal), to find out the cause of
any errors that may have occurred.
The recorded network data stream can include the following components:
• Data streams from other computers in the network