Operation Manual

COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015 109
Telephoning
Call Transfer
Options for Transferring a Call
Call Transfer
A call partner can be transferred (connected) to an internal or external subscriber.
Options for Transferring a Call
During an existing call, the following options are available for transferring a call:
Transferring with Announcement
To transfer a call, first initiate a query call, announce the call, and then connect both call
partners.
Transferring without Announcement
If you would like to transfer an external call partner to another internal subscriber, you do not
have to wait until the subscriber being called via the query call accepts the call; you can hang
up the receiver while this call is being made. The call to the internal subscriber will continue.
Placing External Call Partner in Waiting Loop
If the internal subscriber to which you would like to transfer an external call partner is busy, you
can place the external call partner in the waiting loop of this subscriber.
Note: If, for example, you have accepted a call signalled by call waiting and
have therefore established a query call, you can place this call in the waiting
loop in the same manner. The call partner to be transferred must be the active
call partner.
Calling a Third Internal Subscriber and Transferring This Subscriber To an Active Call
Partner
This assumes that you have gained an additional call partner from a call, e. g. by accepting a
call signalled by call waiting, and this second call partner would now like to be transferred to
somebody else. You can now initiate a third call that connects the second and third call partners
with each other and then continue telephoning with your first call partner.