Operation Manual

COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015 235
Functions
Call Forwarding
Call Forwarding Variants
Important: Subscriber call forwarding does not function for incoming group
calls to your telephone. If you would like to prevent your telephone from
ringing unanswered when calls to the group in which you belong come
through, you need to log yourself out of the group or set up group call
forwarding.
Note: If you want to set up subscriber call forwarding on the destination
telephone, use the Follow-me function.
Subscriber call forwarding is switched on in the telephone. Forwarded calls are saved in the
call log. The function is also available for standard VoIP telephones.
Subscriber call forwarding in the PBX is switched on in the PBX. The telephone does not have
any messages about forwarded calls. The calls are not saved in the call log.
Call Forwarding for Groups
When call forwarding for groups is used, internal and external calls to a group can be rerouted
to other internal telephones or external connections. In this way, a person who is not a member
of this group and therefore cannot log in, can receive these calls.
Group call forwarding ensures that someone is always available on the group telephone
number, even if the calls cannot be taken by a member of the group.
Please refer to the PBX Operation Guide for instructions about how to set up call forwarding
for groups.
Call Forwarding for External Telephone Numbers
When call forwarding for external telephone numbers is used, calls directed to an external
telephone number (dialled by an external caller) are rerouted to other external connections.
This allows these calls to be taken on another telephone, for example, on a mobile phone if no
one can take the call internally.
Call forwarding for external telephone numbers can be configured for the current configuration
or for the permanent configuration.
The call forwarding for external telephone numbers is set up in the PBX, using the system
telephone, and is executed there.
Note: If you also want to forward internal calls, use call forwarding for
subscribers instead of call forwarding for external telephone numbers. This
also allows calls to be forwarded to internal telephones.