Operation Manual

264 COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015
Functions
Announcement Before Answering for Group (System Telephone)
More Information on "Announcement Before Answering" for Group
Announcement Before Answering for Group
(System Telephone)
For external calls, the announcement before answering ("Announcement bef. answer")
function enables the caller to be greeted with an automatic announcement before the call is
accepted. (Charges apply for the external caller.)
More Information on "Announcement Before Answering" for Group
You switch the "Announcement before answering" function on separately for each group.
Two types of "Announcement before answering" are available:
Announcement before answering on busy
The caller hears the announcement for "Announcement before answering" only if all the group
members are busy. After this, the caller is automatically connected to the appropriate queue.
Announcement before answering always
The caller hears the announcement no matter whether the group members are being called or
are busy. If all the group members are busy, the caller is automatically connected to the appro-
priate queue.
Note: Using the configuration manager on the PBX you can define whether
the telephones set to the "always" variant ring during or after an
announcement. You can also define whether the caller hears on-hold music
or the call tone after hearing the announcement.
Switching Announcement Before Answering for Group On/Off
You can switch the announcement before answering for group on or off as follows:
• Using the telephone
Requirements:
– The telephone is a system telephone in an Auerswald PBX
– The telephone is a member of at least one group configured in the PBX