Operation Manual

COMfortel 1400IP/2600IP/3600IP - Firmware V2.2G - Operation and Configuration V03 07/2015 663
Service and Maintenance
Service Data
Logging the Network Data Stream
• Connection data sets containing the destination, source, and time information for a telecom-
munication connection
• The spoken word of both ends of a telecommunication connection
• Telephone configuration data, along with the corresponding PINs and passwords
Important:
Prior to recording, every subscriber on the telecommunication connection
must be informed that the contents are going to be recorded and be told who
will process the data that is retrieved.
If you want to provide the recorded data to your specialist dealer or to
Auerswald for the purpose of error analysis, you have to ensure that the
applicable legal requirements are met.
You can log the network data stream as follows:
• Using the configuration manager
Requirements:
– Pop-up blocker which is disabled in the browser or a defined exception rule
1. Click on Information > Network data stream.
2. In the entry field, tap Ok to accept the legal terms and conditions.
3. Click Start trace.
This starts recording the network log.
4. To stop recording the network log, click Stop trace.
A dialogue opens for downloading the "servicetrace.pcap" file.
5. Click on Save file (this text depends on which browser you are using).
6. Click on OK.
The backup file is saved in the folder configured for downloads on the PC.
Further steps:
– The technical departments (Service and Development) can use this file to perform trouble-
shooting.