User guide

Agent and Supervisor features
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Agent and Supervisor features
This section describes the login features that are common to the Call
Center agent and supervisor, which are:
• “Logging in as an agent” on page 16
• “Logging in with an Agent ID and Multiple Queue Assignments” on
page 17
• “Logging out as an Agent” on page 21
Logging in as an agent
Use the Agent Login feature to join an Automatic Call Distribution (ACD)
queue. If an Agent ID is assigned to you, the display screen prompts you
to enter a four-digit code.
To log in as an agent:
1. Lift the handset.
2. Press the InCalls key.
3. If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
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